JP2002032897A - Taxi arrangement service method and system therefor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method and a system therefor for enabling a user to easily receive taxi arrangement service even from an outing destination strange in geography, enabling a taxi driver to quickly and precisely recognize a detailed calling-out position where the user is waiting and capable of offering sure taxi arrangement service. SOLUTION: A photographing means 11 is provided in a user terminal 10, and when transmitting taxi arrangement request information Re by adding a surrounding image 4 of the user 1 acquired by the photographing means 11 to a control center 2 from the user terminal 10, the control center 2 receiving the taxi arrangement request information Re transmits taxi arrangement command information Or by adding surrounding image information 5 of the user 1 to the prescribed taxi terminal 30 via a communication network N, and the taxi terminal 30 outputs and displays the transmitted image information 5.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a method and system for receiving a taxi dispatch service from a portable user terminal via a communication network.

[0002]

2. Description of the Related Art Conventionally, as a dispatching service system in which a taxi company dispatches vehicles at the request of a user, a voice calling / answering system and an AVM (Automatic Vehicle) have been known.
Monitoring) method is known.

[0003] In the dispatch service using the voice calling and answering method, when a control center receives a telephone call for a dispatch request from a user, the control center issues a call to inform all taxi cars of the call position of the user by business radio, and the content of the call is described. The control corresponding to the condition, that is, the taxi crew who is located near the calling position of the user and corresponds to the condition that the vehicle is currently vacant, responds to the control center with the on-board commercial radio, and receives the response. The center is a system that selects the taxi closest to the user based on the contents of the response, and issues a dispatch instruction again to the selected taxi by business radio.

[0004] Further, in the dispatching system based on the AVM system, a receiver provided in each taxi receives a signal including position information of a sign pole provided along a road, so that a vehicle-mounted commercial radio can be used. Automatically operates and transmits the location information to the control center.The control center registers and manages the operation or standby position of each taxi for each dispatch area based on the location information, and receives a call request from the user for dispatch request. Upon receiving the notification, a selection of a dispatched vehicle is determined based on the registered management contents. This AV
According to the M-type dispatch system, the control center always knows the position of each taxi, so there is no need to search for the nearest taxi by business radio after receiving a contact from the user, and issue dispatch instructions promptly. It is possible.

Further, in recent years, GPS (Global Positinoing Syste
(m: Global Positioning System) The dispatching system that accurately detects the position of each taxi using the system and dispatches vehicles based on the detection results is expected. According to the vehicle dispatching system using the GPS system, the exact position, speed, moving direction, etc. of each taxi can be measured instantaneously, and based on the measurement result, the control center can accurately determine the taxi located closer to the user. It becomes possible to select.

[0006]

However, in any of the above-described vehicle dispatch systems, when a user who is out of the office makes a telephone call for a dispatch request from a public telephone or a mobile phone, the user verbally calls. It is necessary to inform the control center of the position and the dispatch request, and the control center selects a taxi operating or waiting at a position close to the user based on the calling position, and notifies the user of the taxi with respect to the taxi. The dispatch command including the calling position is issued through the business radio. Therefore, if the user is not familiar with the geography of the destination, there is a problem that the call position cannot be accurately transmitted.

In addition, a taxi attending a taxi receiving a dispatch command from a control center and heading to a calling location, knows the exact address, telephone number, etc. of the calling location, but cannot find it along a road, at an intersection, or in a downtown area. It was difficult to find a waiting user reliably, and it was necessary for the crew to always wait for a taxi at a place that was easy for the user to understand.

The present invention has been made in view of the above situation, and it is possible to easily receive a taxi dispatch service even from an outside location that is not familiar with geography, and a detailed call position where a taxi crew quickly and accurately waits for a user. And a method and a system for providing a reliable vehicle dispatching service.

[0009]

The inventor of the present invention has conducted intensive studies to solve the above-mentioned problems. As a result, if a taxi driver who has a sense of land and is familiar with the streets along the road, can see the image of the calling position. Paying attention to the fact that the specific position can be understood at a glance, the present invention has been completed.

That is, the present invention relates to a method of connecting a portable user terminal to a control center via a communication network to receive a taxi dispatch service, wherein the user terminal is equipped with a photographing means.
When the dispatch request information to which the user's peripheral image acquired by the photographing means is added is transmitted from the user terminal to the control center, the control center that receives the dispatch request information transmits the image information around the user. The added dispatch instruction information is transmitted to a predetermined taxi terminal via a communication network, and the taxi terminal outputs and displays the transmitted image information. A portable user terminal comprising: a photographing unit to be acquired; and a unit for transmitting vehicle allocation request information to which the peripheral video is added to a control center via a communication network.
A control center having means for transmitting vehicle allocation command information to which a user's surrounding image information is added to a predetermined taxi terminal via a communication network, and a taxi having means for outputting and displaying image information transmitted from the control center Provide a taxi dispatch service system composed of terminals.

[0011] In these dispatching service methods and systems, the control center transmits the surrounding image of the user to the taxi heading to the calling position. By looking at the image information output and displayed on the user terminal, the position can be understood at a glance, and the dispatch position where the user waits can be grasped quickly and in detail.

The present invention also relates to a method for receiving a taxi dispatch service using a portable user terminal, wherein the user terminal is equipped with a photographing means and a peripheral image of the user acquired by the photographing means is added. When the dispatch request information is transmitted directly from the user terminal to the taxi terminal existing within the reach of the signal by a weak radio signal, the taxi terminal outputs and displays the transmitted peripheral image. A taxi dispatch service method, a photographing means for acquiring a surrounding image of a user, and a taxi which is located within the reach of the signal by using a weak radio signal to provide dispatch request information to which the surrounding image is added. A portable user terminal having a means for directly transmitting to a terminal, and outputting and displaying a peripheral image transmitted from the user terminal Also provides dispatch services system more composed cab and cab terminal having a stage.

In these dispatching service methods and systems, dispatch request information is transmitted only to nearby taxis existing within the reach of the radio signal, so that the control center quickly identifies nearby taxis. Taxi crew, who have a sense of land and are familiar with the streets along the road, can see the surrounding video output on the taxi terminal, The position can be understood at a glance, and the dispatch position can be grasped quickly and in detail.

Here, as the weak radio signal for transmitting the vehicle allocation request information from the user terminal, a radio signal, an optical communication signal, an ultrasonic signal, or the like can be used.

A weak taxi approach signal to which taxi identification information is added is transmitted from a taxi, and a user terminal that receives the approach signal notifies the user of the approach of a taxi. The user who has been notified can confirm that a taxi is present in the vicinity, can transmit dispatch request information efficiently, and can easily pick up a taxi in a sink. Here, only when the approaching taxi belongs to a pre-registered taxi company, the notification of the approach of the taxi can be efficiently made to the taxi belonging to the favorite taxi company. This is particularly effective when the user is a visually impaired person.

Further, the present invention relates to a method of connecting a portable user terminal to a control center via a communication network to receive a taxi dispatch service, wherein the user terminal is equipped with a photographing means, and Is provided with map information and image matching means, and when the dispatch request information to which the peripheral image of the user obtained by the photographing means is added is transmitted from the user terminal to the control center, the dispatch request information is transmitted. The received control center identifies the position of the user terminal that has photographed the peripheral image by comparing the peripheral image with the map information held by the control center, and transmits the dispatch instruction information to which the position information is added via the communication network. The taxi terminal transmits the information to the specified taxi terminal, and the taxi terminal outputs and displays the transmitted position information. A method of providing a taxi dispatch service, a photographing means for acquiring a surrounding image of a user, and a portable device having means for transmitting dispatch request information to which the surrounding image is added to a control center via a communication network. A user terminal for use, storage means for storing map information, image matching means for matching peripheral images transmitted from the user terminal with the map information, and position information of the user terminal specified by the image matching means. A taxi service comprising a control center having means for transmitting dispatch instruction information to a predetermined taxi terminal via a communication network, and a taxi terminal having means for outputting and displaying the position information transmitted from the control center. It also provides a dispatch service system.

According to these dispatching service methods and systems, even when the user has no intuition about the land and cannot be informed of the detailed current location, which is the calling position, the peripheral image taken by the photographing means of the user terminal can be displayed. By sending the information, the control center specifies the position where the image was taken, and a predetermined taxi is quickly and reliably dispatched.

Here, the storage means of the control center has three-dimensional map information, and when the control center receives a plurality of image data obtained by photographing the periphery of the user, the data is compared with the three-dimensional map information. In the case of specifying the position of the user terminal that has photographed the peripheral video, the collation of the image in the control center is performed more reliably.

As described above, in each of the dispatching service methods and systems provided by the present invention, the surrounding image of the user, which is acquired by the photographing means and added to the dispatching request information, is photographed around the user. With the plurality of image data described above, the taxi crew can more accurately and promptly grasp the dispatch position based on these many pieces of image data, and the number of opportunities for photographing conspicuous buildings and road intersections that the crew is familiar with increases. Further, at the control center or the taxi terminal receiving the plurality of images, it is also possible to process a panoramic image around the user using these images, and the taxi crew scrolls the panoramic image output and displayed on the taxi terminal. Thus, the detailed geography around the calling position can be grasped more accurately.

In the case where the user's own image obtained by the photographing means is added to the dispatch request information, the taxi crew refers to the user image transmitted from the control center to determine the calling position at the calling position. After arriving at the location, it is easy to find the user who has requested the dispatch.

The user terminal may include means for acquiring its own position information, and the position information acquired by the means may be added to the dispatch request information. It is automatically acquired, preventing miscalling of the calling position, etc., and at the control center, automatically selecting a taxi using the acquired position information,
The position information can be transmitted to the taxi terminal as it is.

[0022] It is preferable that the dispatch request information be added with a telephone number of a user terminal or voice data relating to the surrounding geography inputted by the user.

Further, the taxi terminal has an approach information transmitting means for transmitting the approach information when the taxi approaches the calling position, and the user terminal receives the approach information and receives voice, light emission, vibration, character display, With the taxi approach notification means for signaling the user to approach the taxi by using any of the image displays or a combination thereof, the user waiting near the calling position can be alerted at the same time as the approach of the taxi, and there is a signal. In the meantime, it is possible to stand by at a free place within a range in which the approach information can be received, and it is possible to prevent the taxi from overlooking without noticing the approach of the taxi. Further, as described above, any one of voice, light emission, vibration, character display, and image display or a combination thereof is appropriately adopted as the taxi approach notification means, so that a contractor who is blind or deaf is provided. Can also reliably notify the approach of the vehicle,
When the driver notices a forgotten object after getting off the vehicle, it is possible to identify the taxi used based on the character display or image display left in the memory.

In each of the dispatching service methods and systems via the control center, the control center includes means for specifying a taxi located near the calling position. It is preferable to transmit the vehicle allocation instruction information to which the image information is added.

Also, the taxi heading to the calling position is provided with a means for directly communicating with the user terminal which transmitted the dispatch request information, without going through the control center, within a predetermined area around the calling position. Once you enter the area, communicate directly with the user terminal,
In the case where the taxi is guided to the calling position, the taxi is reliably dispatched to the place where the user waits based on more specific and detailed information, and the calling position is appropriately changed to another nearby place convenient for the user or the taxi. It is also possible.

[0026]

Next, an embodiment of the present invention will be described in detail with reference to the accompanying drawings. 1 and 2 show a first embodiment of the present invention, FIG. 3 shows a second embodiment, and FIGS. 4 and 5 show a third embodiment, in which reference numeral 10 (10A) denotes a user terminal and 2 (2B) Indicates a control center and 3 indicates a taxi.

In the first embodiment of the present invention, as shown in FIG. 1, a vehicle allocation service method and a vehicle allocation service which are connected to the control center 2 from the user terminal 10 via the communication network N and receive the vehicle allocation service of the taxi 3 The system S, wherein the user terminal 10 has
When vehicle allocation request information Re to which the user's peripheral image 4 obtained by the photographing means 11 is added is transmitted from the user terminal 10 to the control center 2, the vehicle allocation request information Re is received. The control center 2 transmits the dispatch instruction information Or to which the image information 5 around the user is added to a predetermined taxi terminal 30 via the communication network N, and the taxi terminal 3
0, the image information 5 transmitted from the control center 2 is output and displayed. The taxi driver who has a sense of the land and is familiar with the cityscape along the road is displayed on the taxi terminal 30.
Thus, the position can be understood at a glance, and the call position where the user 1 waits can be grasped quickly and in detail.

In the present invention, a communication network N for transmitting various information between the user terminal 10 or the taxi terminal 30 and the control center 2 is a mobile communication system for performing wireless communication with the user terminal 10 or the taxi terminal 30. Various types and scales can be adopted as long as they are via a network, and it is particularly preferable to use a communication network in which the mobile communication network is connected to the Internet.

The user terminal 10 includes at least a photographing unit 11 for acquiring the peripheral image 4 of the user 1 and a unit for transmitting the vehicle allocation request information Re to which the peripheral image 4 is added to the control center 2 via the communication network N. A portable terminal equipped with a photographic camera and data communication control means, and a PHS (Personal Handyphone Syst.)
em: Simple mobile phone), PDA (Personal Digital Ass)
conventional mobile terminals such as istant (portable information terminals), notebook computers, digital cameras, etc., and mobile phones and PHS that enable real-time communication with the control center 2 and taxi 3 Is a preferred embodiment. These user terminals 10 have a function of selecting and adding taxi company identification information for specifying a specific taxi company or taxi identification information for specifying a specific taxi to the dispatch request information Re. Is preferred.

The photographing means 11 provided in the user terminal 1
For example, a small CCD (Charge Coupled Device)
e: Charge-coupled device) A camera can be used, and the number of peripheral images 4 captured by the image capturing means 11 may be one, but is preferably two or more, and in particular, a plurality of peripheral images 4 around the user 1 The following are preferred examples.
In addition, the moving image data may be obtained by photographing the periphery of the user 1. These peripheral images 4 show the scenes of roads and streets around the user 1, and it is particularly desirable to take images of conspicuous buildings and road intersections that taxi drivers are familiar with.

Further, in addition to these peripheral images 4, an image 40 of the user 1 such as the face or upper body of the user 1 is taken.
When this is added to the dispatch request information Re and the dispatch command information Or, the crew of the taxi 3 refers to the user image transmitted from the control center 2 and arrives at the calling position, and then the user 1
Can be easily found.

Here, means for the user terminal 10 to acquire its own location information, for example, GPS or D-GPS (Dif
ferential-GPS (error-correcting GPS), etc., and the position information acquired by the means is added to the dispatch request information.
Can grasp the position of the calling position based on this. When the user terminal 10 is a PHS,
Based on the identifier of the base station to which the user terminal 10 has wirelessly accessed, the PHS position information system obtained by searching and acquiring the latitude and longitude information of the base station in the database can also be used.

The control center 2 which manages the taxi 3 has at least a WWW (World Wide Web) for managing a Web homepage on the Internet.
Computer system 20 for realizing server function
Is provided, and a dispatch service is provided to the user using the homepage as a contact point. This WWW server function,
Server software that processes HTTP (HyperText Transfer Protocol) protocol and HTML (HyperText Markup Language) that stores hypertext information
e) A file allocation service page, which is realized using a file and stored as the file, is asynchronously transferred to each user terminal 10 accessed based on the HTTP protocol.

When the user 1 receives the service, the user 1 connects to the computer system 20 of the control center 2 via the communication network N from the user terminal 10, and the user 1 Dispatch request information Re to which the peripheral image 4 of 1 is added
Send

The dispatch request information Re transmitted from the user terminal 10 to the control center 2 may be voice information by telephone using a telephone function, e-mail, document information using facsimile, etc. When a dispatch request is made by telephone call, after requesting a dispatch service and by giving the place name and other information relating to the current location of the user who is the calling position by voice, the photographing means 1
1 is transmitted from the user terminal 10 to the control center. In this example, a display program for outputting and displaying information transmitted from the computer system 20 of the control center 2 to the user terminal 10, for example, by analyzing an HTML format and displaying characters,
A WWW browser for arranging and displaying image data is stored in an internal storage device, and requests a dispatch service using a homepage of a Web site managed by the control center 2 as a contact. Specifically, FIG. As shown, a dispatch service page is transmitted to the user terminal 10 that has accessed the web site (step 1) (step 2), and the user is displayed on the terminal (step 3). If necessary information such as a number and the place name of the present location are input (Step 4) and the transmission button is selected, the dispatch service page is transmitted to the Web site together with the above-mentioned peripheral image 4 (Step 5), and the control is performed. The vehicle allocation request information of the user is acquired by the computer system 20 of the center 2. Here, in the case of inputting voice data relating to the surrounding geography described by the user, the taxi terminal 30 that has obtained the voice data outputs the description to the crew by voice, and the crew recognizes the calling position more accurately. Can be.

It is preferable that personal identification information of the user is added to the dispatch request information Re. According to this, it is possible to manage the credit inquiry of the user who uses the system and the settlement of the ride price. It becomes possible, and it is possible to allocate the optimal taxi according to each user, for example, if the user making the allocation request is a disabled person, it is also possible to allocate a special taxi that the disabled person can easily get on It becomes possible.

The control center 2 manages the current position of each taxi in the form of a database, and upon receiving a request for a vehicle allocation request from the user 1, searches for a taxi located near the calling position (step 6). ), The image information 5 about the surrounding image 4 transmitted from the user terminal 10 is transmitted to the selected taxi 3 while being added to the dispatch instruction information Or (step 7).

As means for ascertaining the current position of each taxi, a taxi terminal receives position information acquired by a GPS receiver via a communication network in addition to a report from a crew member using a business radio or a telephone. For example, a method in which a taxi terminal receives position information obtained from a sign pole provided along a road or a beacon station via a communication network can be used.

The dispatch command information Or transmitted from the control center 2 to the taxi terminal 30 may be a command from the operator of the control center 2 using a telephone or business radio as in the past, but in this example, a computer The dispatch instruction information Or is automatically transmitted to the terminal 30 of the taxi 3 selected by the system 20, and the taxi terminal 30 receiving the dispatch information Or transmits the dispatch based on the setting status of the tariff in the taxi meter, that is, the business situation of the taxi. Is determined (step 8). If vehicle allocation is possible, vehicle allocation instruction information Or is output and displayed on the display 31 (step 9). If vehicle allocation is not possible, the computer system 20 informs the computer system 20 of the fact. Make a report. The taxi terminal 30 that has received the dispatch instruction information Or confirms the setting of the tariff of the taxi meter first, so that the taxi terminal 30 is preferably integrated with or shared with the taxi meter 32 in a preferred embodiment. . And
Based on the dispatch instruction information Or output and displayed on the display 31, it is determined by the crew whether or not to accept the dispatch request (step 10).
0 to the computer system 20 (step 11).

When the taxi providing the dispatch service is determined, the control center 2 transmits acceptance confirmation information including attribute information such as the taxi's vehicle number, company name, and crew name to the user terminal 10 (step 12). .

The dispatch instruction information Or transmitted from the control center 2 to the taxi terminal 30 is added with the call position information and the image information 5 described above. The position information of the calling position may have a considerable width depending on the amount of information transmitted from the user terminal to the control center,
These location information is transmitted as data such as characters, voices, and surrounding maps. Especially when the taxi terminal has a car navigation system, these information are overwritten on the map display screen, Guidance is also a preferred example.

The image information 5 may be always displayed on the display 31, but it is more preferable that the image information 5 be displayed on a part or the whole of the display 31 when it arrives near the calling position. As the image information 5, the peripheral video 4 transmitted from the user terminal may be used as it is, but if there are a plurality of the peripheral images 4, a single panoramic image is obtained by using a dedicated program in the computer system 20 or the taxi terminal 30. In a preferred embodiment, the display is formed so as to be scrollable on the display 31.

The taxi 3 is provided with means for directly communicating with the user terminal 10 in a predetermined area around the calling position without passing through the control center 2, and the taxi 3 is guided to the calling position by the direct communication. Is preferred.

It is preferable to use a telephone function as the communication means, and the control center 2 which has confirmed that the taxi 3 has entered the predetermined area, sends the dispatch request information Re.
Transmits the telephone number of the user terminal 10 obtained in advance to the taxi terminal 30, automatically dials the user terminal 10 from the taxi terminal 30, and the user 1 and the crew 3 use the microphone and speaker provided in the taxi 3. The telephone call of the user directly or the fact that the dispatch command information Or transmitted to the taxi terminal 30 includes the telephone number of the user terminal 10 in advance and that the car navigation system provided in the taxi terminal 30 has entered a predetermined area. The taxi terminal 30 that has sensed that it has automatically entered the predetermined area based on the car navigation system by automatically dialing using the telephone number when it sensed it, sends the telephone number to the computer system 20 of the control center 2. Automatically dialing after inquiring is a preferred embodiment. .

Further, the taxi terminal 30 includes an approach information transmitting means for transmitting the approach information when approaching the calling position, and the user terminal 10 receives the approach information and receives voice, light emission, vibration, character display, With the taxi approach notification means for signaling the approach of the taxi 3 to the user 1 by any of the image display or a combination thereof, the user 1 waiting around the calling position must pay attention to the approach of the taxi 3 Until there is a signal, it is possible to wait at a free place within a range where the approach information can be received. In addition, as described above, any one of voice, light emission, vibration, character display, and image display or a combination thereof is appropriately adopted as the taxi approach notification means. Inconvenient contractors can be informed of the approach of the vehicle without fail. In the case of text display or image display, the character left in the memory of the user terminal 10 when the user notices a lost object after getting off the vehicle. Based on the display and the image display, the used taxi can be specified. In the preferred embodiment, the approach information is transmitted to the user terminal 10 when the control center 2 that knows the position of the taxi detects the approach of the taxi to the calling position.

Next, a second embodiment of the present invention, as shown in FIG. 3, is a dispatch service method and dispatch service system Sa for receiving a taxi dispatch service using a portable user terminal 10A. The vehicle allocation request information Re to which the terminal 10A is equipped with the photographing means 11 and to which the peripheral image 4 of the user 1 acquired by the photographing means 11 is added is transmitted by the weak radio signal from the user terminal 10A within the reach of the signal. Is transmitted directly to the taxi terminal 30 existing in the
0, the peripheral image 4 transmitted and displayed is output and displayed, and a method of requesting a direct taxi to dispatch a vehicle without passing through the control center 2 and the computer system 20 described in the first embodiment. And the system. According to this, the vehicle allocation request information Re is transmitted only to the nearby taxi 3 existing within the reach of the radio signal, and efficient vehicle allocation can be performed without going through a control center in a downtown with many taxis. Since the surrounding image 4 of the user 1 is transmitted directly to the taxi 3, a taxi driver who has a sense of the land and is familiar with the streets along the road can see the position of the surrounding image 4 output and displayed on the taxi terminal 30 to determine its position. At a glance,
The dispatch position can be grasped quickly and in detail.

In the present embodiment, the dispatch request information Re transmitted from the user terminal 10A preferably has a radius of 10
It consists of a radio signal that can be transmitted only within a range of 0 m or less, a weak radio signal such as an optical communication signal, an ultrasonic signal, and the like, as in the first embodiment, voice information by telephone call, document information using e-mail and facsimile. Etc. can also be used. When a dispatch request is made by telephone call, after requesting a dispatch service and informing the user of the present location as a calling position in a range that can be understood by the user, the surrounding image 4 photographed by the photographing means 11 is transmitted to the taxi terminal 30. Sent to.

When the user terminal 10A has a position specifying means such as a GPS, and the position information is added to the dispatch request information Re and transmitted, the taxi terminal 30 which has acquired the position information analyzes it. It is preferable that a surrounding map of the calling position is created and displayed on the display 31. When a car navigation system is provided, it is preferable that the calling position is displayed on the map display screen.

The image information 5 is always displayed on the display 31. If there are a plurality of images, the taxi terminal 30 organizes the image information into one panoramic image using a dedicated program, and this is configured to be scrollable on the display 31. Is a preferred embodiment.

Here, a weak vehicle approach signal to which taxi vehicle identification information indicating the company or vehicle number of the taxi is added is transmitted from the taxi terminal 30 constantly or only when the vehicle is empty. The user terminal 10A that has received the signal notifies the user of the approach of the taxi only when the taxi belongs to the registered predetermined company, and the user operates the user terminal 10A to notify the taxi. Vehicle allocation request information R that can only communicate
In the case of transmitting e, the user can easily pick up a taxi belonging to a favorite company from sink taxis, which is particularly effective when the user is visually impaired.

For other details, the means disclosed in the above-described first embodiment can be appropriately applied, and description thereof is omitted.

Next, according to a third embodiment of the present invention, as shown in FIG. 4, a vehicle allocation service method in which a user terminal 10 is connected to the control center 2B via the communication network N for communication and receives a vehicle allocation service for the taxi 3. And the dispatching service system Sb, wherein the user terminal 10 is equipped with the photographing means 11 and the control center 2B
As shown in FIG. 5, a computer system 20B including a storage unit 21 storing map information and an image matching unit 22 is provided, and a peripheral image 4 of the user acquired by the photographing unit 11 is added to the computer system 20B. Dispatch request information R
When e is transmitted from the user terminal 10 to the control center 2B, the control center 2B that has received the dispatch request information Re checks the peripheral image 4 against the map information in the storage unit 21 that owns the surrounding image 4. so,
The position of the user terminal 10 that has photographed the surrounding image 4 is specified by the image matching means 22, and the dispatch instruction information Or to which the position information 6 is added is transmitted to a predetermined taxi terminal 30 via the communication network N, In the taxi terminal 30, the transmitted position information is output and displayed. Even if the user does not have a sense of the land and cannot transmit the detailed current position, which is the calling position, to the control center, the user terminal 10 can be used. By transmitting the surrounding image 4 photographed by the photographing means 11 of the control center 2B
Is identified, and a predetermined taxi 3 is reliably dispatched to the position.

The peripheral image 4 photographed by the photographing means 11 of the user terminal 1 may be a single image, but is preferably at least two images. . In addition, the moving image data may be obtained by photographing the periphery of the user 1. In these peripheral images 4, roads and streetscapes around the user 1 are displayed, and a photograph of a conspicuous building or an intersection of roads is particularly desirable for collating images.

The vehicle allocation request information Re transmitted from the user terminal 10 to the control center 2B includes, as in the first embodiment, voice information by telephone call using a conventional telephone function, document information using electronic mail and facsimile. For example, when a dispatch request is made by telephone call, a message indicating that a dispatch service is requested and information of a range that can be understood by the user regarding the current location as the calling position are transmitted by voice, and the photograph is taken by the photographing unit 11. The peripheral image 4 is transmitted from the user terminal 10 to the control center 2B. Also in the present embodiment, the control center 2
It is preferable that the user terminal 10 requests a vehicle allocation service using the homepage of the Web site managed by B as a point of contact. Specifically, a vehicle allocation service page is transmitted to the user terminal 10 accessing the Web site, and the user Enter the necessary information such as name and telephone number and the current location information within the range that can be understood on the dispatch service page displayed on the terminal, and select the send button. Then, the dispatch service page is displayed on the web site together with the above-described peripheral image 4. The transmission request information Re is transmitted by the user in the computer system 20B of the control center 2B.
Is obtained.

As shown in FIG. 5, the computer system 20B has a storage means 2 for storing detailed map information.
1, at least image comparing means 22 for comparing the transmitted peripheral image 4 with the map information, and map generating means 23 for generating a peripheral map 60 for guidance based on the specified position of the user terminal 10. The computer system 20B that has obtained the dispatch request information Re specifies the position of the user terminal 10 that has photographed the peripheral video 4 using the image matching unit 22, and generates a peripheral map generated by the map generating unit 23 based on the position. 6 is added to the dispatch instruction information Or, and then transmitted to the taxi terminal 30.

In this embodiment, the position information of the user terminal 10 transmitted from the control center 2B may be other than the peripheral map 60.
May be transmitted to the taxi terminal 30, and the taxi terminal 30 receiving the data may create a surrounding map. If the taxi terminal 30 has a car navigation system, Displaying the calling position on a map to provide route guidance is also a preferred embodiment.

When the control center 2B receives a plurality of pieces of image data 4 photographing the periphery of the user 1, the storage means 21 stores the three-dimensional map information. In identifying the position of the user terminal 10 that has photographed the peripheral video 4, image collation is performed more reliably.

If the user terminal 10 has a position specifying means such as GPS, and the control center 2B has already obtained the position information together with the dispatch request information Re,
In a form complementary to the position information specified by the image collating means 22, it is possible to grasp a position with higher accuracy, which means that even when the user 1 inputs the address or telephone number indicating the current location in detail. The same is true. Also, the dispatch instruction information Or transmitted to the taxi terminal 30 includes the aforementioned
It is preferable to add the peripheral video 4 transmitted from the user terminal 10 in the same manner as in the first embodiment.

Other configurations and processing procedures are basically the same as those of the above-described first embodiment, and a description thereof will be omitted.

The dispatching service method and system of the present invention can be applied to dispatching services of, for example, a security company or other emergency vehicles, in addition to dispatching taxis.

[0061]

As described above, according to the taxi dispatching service method and system according to the present invention, since the surrounding image of the user is transmitted to the taxi heading to the calling position, the cityscape along the road has a sense of land. By looking at the image information output and displayed on the user terminal, a taxi crew familiar with the information can understand the position at a glance, and can quickly and in detail grasp the dispatch position where the user waits.

Further, even when the user has no intuition for the land and cannot be informed of the detailed current location which is the calling position,
By sending the surrounding image taken by the user's terminal's shooting means, the control center identifies the position where the image was taken,
Predetermined taxis are dispatched quickly and reliably.

[Brief description of the drawings]

FIG. 1 is an explanatory diagram showing a taxi dispatch service system according to a first embodiment of the present invention.

FIG. 2 is an explanatory view showing a procedure in the dispatch service system.

FIG. 3 is an explanatory diagram showing a taxi dispatch service system according to a second embodiment of the present invention.

FIG. 4 is an explanatory diagram showing a taxi dispatch service system according to a third embodiment of the present invention.

FIG. 5: Computers provided in the control center
Explanatory drawing showing a system.

[Explanation of symbols]

 S, Sa, Sb dispatch service system N communication network Re dispatch request information Or dispatch command information 1 user 2, 2B control center 3 taxi 4 peripheral video 5 image information 6 location information 10, 10A user terminal 11 photographing means 20, 20B computer System 30 taxi terminal 31 display 32 taxi meter 40 own image 60 surrounding map

Claims (21)

[Claims] 1. A method for receiving a taxi dispatch service by connecting a portable user terminal to a control center via a communication network, wherein the user terminal is provided with a photographing means, and the user terminal is provided with a photographing means. When the dispatch request information to which the surrounding image of the user is added is transmitted from the user terminal to the control center, the control center having received the dispatch request information transmits dispatch instruction information to which the image information around the user is added. A taxi dispatch service method, wherein the taxi terminal transmits the image information to a predetermined taxi terminal via a network, and the taxi terminal outputs and displays the transmitted image information. 2. A method for receiving a taxi dispatching service using a portable user terminal, wherein the user terminal is provided with a photographing means, and a vehicle dispatching request to which a peripheral image of the user acquired by the photographing means is added. Information
When transmitted directly from the user terminal to a taxi terminal existing within the reach of the signal by a weak radio signal, the taxi terminal outputs and displays the transmitted surrounding image, and the taxi dispatch is characterized in that Service method. 3. The taxi has a weak taxi approach signal to which taxi identification information is added, and the user terminal receiving the approach signal notifies the user of the approach of the taxi. Taxi dispatch service method. 4. The taxi dispatching service method according to claim 3, wherein the approach of the taxi is notified only when the approaching taxi belongs to a predetermined taxi company registered in advance. 5. A method for connecting to a control center via a communication network from a portable user terminal to receive a taxi dispatch service, wherein the user terminal is equipped with a photographing means, and the control center transmits map information and map information. When the dispatch request information to which the peripheral image of the user acquired by the photographing means is added is transmitted from the user terminal to the control center, the control center receiving the dispatch request information Specifies the position of the user terminal that has captured the peripheral image by comparing the peripheral image with the map information held by the user, and transmits vehicle allocation instruction information to which the position information is added to a predetermined taxi terminal via a communication network. And the taxi terminal outputs and displays the transmitted location information. Taxi dispatch service method. 6. The image processing apparatus according to claim 1, wherein the peripheral image of the user acquired by the photographing means and added to the dispatch request information is a plurality of image data photographing the periphery of the user. Taxi dispatch service method. 7. The taxi dispatch service method according to claim 1, wherein the user's own video acquired by the photographing means is added to the dispatch request information. 8. The control center has stereo map information, and when receiving a plurality of image data of the surroundings of the user, the control center compares the image data with the stereo map information to photograph the peripheral video. 6. The taxi dispatch service method according to claim 5, wherein the position of the user terminal is specified. 9. The taxi according to any one of claims 1 to 8, wherein the user terminal has means for acquiring its own location information, and the location information acquired by the means is added to the dispatch request information. Dispatch service method. 10. The taxi dispatch service method according to any one of claims 1 to 9, wherein the dispatch request information is added with a telephone number of a user terminal or voice data on a surrounding geography inputted by a user. 11. The control center according to claim 1, further comprising means for specifying a taxi located near the calling position, and transmitting the dispatch instruction information to the taxi specified by the means. Taxi dispatch service method. 12. When a taxi heading for a call location enters a predetermined area, the taxi terminal communicates directly with the user terminal that transmitted the dispatch request information without passing through a control center, and is guided to the call location. Item 7. The taxi dispatch service method according to item 1 or 5. 13. A portable user terminal comprising: photographing means for acquiring a surrounding image of a user; and means for transmitting vehicle allocation request information to which the surrounding image is added to a control center via a communication network. A control center provided with a means for transmitting the vehicle allocation command information to which the image information has been added to a predetermined taxi terminal via a communication network; and a taxi terminal provided with a means for outputting and displaying the image information transmitted from the control center. A taxi dispatch service system consisting of: 14. A photographing unit for acquiring a surrounding image of a user, and a unit for directly transmitting the dispatch request information to which the surrounding image is added to a taxi terminal existing within the reach of the signal by a weak radio signal. A taxi dispatching service system, comprising: a portable user terminal equipped with: a taxi terminal equipped with a means for outputting and displaying a peripheral image transmitted from the user terminal. 15. The taxi dispatch service system according to claim 14, wherein the weak radio signal is any one of a radio signal, an optical communication signal, and an ultrasonic signal. 16. A portable user terminal comprising: photographing means for acquiring a peripheral image of a user; and means for transmitting vehicle allocation request information to which the peripheral image is added to a control center via a communication network, and map information. Storage means storing image data, image collating means for collating the surrounding image transmitted from the user terminal with the map information,
And a control center having means for transmitting vehicle allocation command information to which a position information of the user terminal specified by the image matching means is added to a predetermined taxi terminal via a communication network; and a position information transmitted from the control center. And a taxi terminal provided with a means for outputting and displaying a taxi. 17. The user's surrounding image obtained by the photographing means and added to the dispatch request information is a plurality of image data of the surroundings of the user.
The taxi dispatch service system according to any one of claims 1 to 4. 18. The control center stores the three-dimensional map information in the storage means, and when receiving a plurality of image data of the surroundings of the user, the control center compares the data with the three-dimensional map information to obtain the peripheral image. 17. The taxi dispatch service system according to claim 16, wherein the position of the user terminal that has photographed is specified. 19. The taxi according to any one of claims 13 to 18, wherein the user terminal has means for acquiring its own position information, and the position information acquired by the means is added to the dispatch request information. Dispatch service system. 20. The control center includes means for specifying a taxi located near the calling position, and transmits to the taxi specified by the means the dispatch instruction information to which the image information is added. The taxi dispatch service system according to claim 13 or 16. 21. The taxi terminal includes proximity information transmitting means for transmitting proximity information when a taxi approaches a calling position, and a user terminal receives the proximity information and receives voice, light emission, vibration, and character display. 21. A taxi dispatch service system according to any one of claims 13 to 20, further comprising: a taxi approach notification means for signaling a user to approach a taxi by any one of image display or a combination thereof. .