JP2001222606A - Personal information gathering system, portable storage device, and personal information gathering method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To increase the convenience to a service user and a service provider. SOLUTION: Personal information of the service user is previously stored in a personal information storage means 110 of a portable storage device 100. When the service user receives service from the service provider, a personal information managing means 220 of a personal information managing device 200 generates a request to gather personal information including a requested personal information item and sends it to the portable storage device 100 through a communication means 210. The portable storage device 100 receives the gathering request by a communication means 130. A data processing means 120 checks the gathering request to judge whether or not information is provided and sends the personal information stored in the personal information storage means 110 to the personal information managing device 200 through the communication means 130 when the information is provided. The personal information managing device 200 receives the personal information by a communication means 210. A personal information storage means 230 stores the personal information in a database after classifying and rearranging it.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a personal information collecting system, a portable storage device storing personal information, and a personal information collecting method, and more particularly to collecting personal information of a service user who uses a service provided by a service provider. The present invention relates to a personal information collection system, a portable storage device that records personal information, and a personal information collection method.

[0002]

2. Description of the Related Art Conventionally, service providers who provide various services have been trying to collect personal information of customers.
A membership card was issued.

[0003] When a member card is issued, personal information relating to the individual receiving the card is input, and the personal information input at this time is collected and used as customer information. Further, when a service is provided, a history of the service provided by a specific individual may be collected by presenting a member card and used. For example, at a store selling merchandise, a member card is presented at the time of purchasing merchandise, and personal purchase histories are collected.

[0004] The customer information collected in this way is very effective information for a service provider to develop a business, and is used for various sales activities. For this reason,
Generally, an individual for whom a member card has been issued can enjoy additional services as compensation for personal information. For example, there is an additional service in which a money card is provided as a compensation when a member card is issued, or a part of the service fee can be discounted. Further, as in the above example, there is an additional service such that a predetermined rate is discounted when a member card is presented at the time of product purchase.

[0005]

However, the conventional customer information collecting system has a problem that the procedure for issuing a membership card is complicated and difficult to use.

[0006] In order to issue a membership card, for example, information such as a name, an address, and a telephone number must be input by handwriting or a keyboard. Therefore, a customer who does not frequently use the service provided by the service provider hesitates to issue a membership card. As described above, it is difficult to obtain personal information from service users who have not issued a membership card, and sales promotion activities for potential customers have been limited.

[0007] Also, since personal information is not recorded on the membership card itself, only the service provider can hold the personal information input when the member card is issued. Therefore, this type of membership card is issued by each service provider independently. From a service user's point of view, it is necessary to make a membership card for each service provider, manage a large amount of cards, and carry it with them.

SUMMARY OF THE INVENTION The present invention has been made in view of the above circumstances, and a personal information collecting system, a portable storage device recording personal information, and a personal information collecting method which are easy to use for both service users and service providers. The purpose is to provide.

[0009]

According to the present invention, there is provided a personal information collection system for collecting personal information of a service user who uses a service provided by a service provider. A personal information storage unit in which personal information is stored, a communication unit for exchanging data with a personal information management device for collecting the personal information, and a collection request for personal information including a requested personal information item is sent via the communication unit Data processing means for acquiring, determining whether to provide the personal information in response to the collection request, and transmitting the personal information via the communication means if provided. Communication means for exchanging data with the portable storage device, and the service user generates a request for collecting the personal information when using the service, and A personal information management device including: a personal information management unit that transmits and acquires the personal information; and a personal information storage unit that classifies and arranges the personal information and stores the database as a database. A personal information collection system is provided.

In the personal information collecting system having such a configuration, the personal information of the service user is stored in advance in the personal information storage means of the portable storage device. When a service user receives a service from a service provider or the like, the personal information management unit of the personal information management device generates a personal information collection request including the requested personal information item, and stores the request in the portable storage device via the communication unit. Send to. The portable storage device receives the collection request through the communication unit, and transfers the request to the data processing unit. The data processing means checks the collection request,
Judge whether to provide information. When providing, the personal information stored in the personal information storage means is extracted,
The information is transmitted to the personal information management device via the communication means. The personal information management device receives personal information by communication means,
Send to personal information management means. The personal information management means transfers the acquired personal information to the personal information storage means. The personal information storage means stores the personal information as a database after classifying and organizing the personal information.

According to another aspect of the present invention, there is provided a portable storage device for storing personal information of a service user who uses a service provided by a service provider, the personal storage device storing the personal information of the service user. An information storage unit, a communication unit for exchanging data with a personal information management device that collects the personal information, and a collection request for personal information including a requested personal information item is obtained via the communication unit; A data processing unit for determining whether to provide the personal information in accordance with the personal information and transmitting the personal information via the communication unit when providing the personal information. Is done.

In the portable storage device having such a configuration, the personal information of the service user is stored in the personal information storage means in advance. When a service user receives a service from a service provider or the like, a request for collecting personal information including a requested personal information item is received by the communication means and transferred to the data processing means. The data processing means checks the collection request and determines whether to provide information. When providing, the personal information stored in the personal information storage means is extracted and transmitted via the communication means.

According to another aspect of the present invention, there is provided a personal information collecting method for collecting personal information of a service user who uses a service provided by a service provider, wherein the personal information of the service user is stored in a portable storage device. When the service provided by the service provider is used, the personal information management device that collects the personal information transmits a request for collecting personal information including the requested personal information item to the portable storage device. The portable storage device receiving the collection request determines whether to provide the personal information in response to the collection request, and if so, transmits the personal information to the personal information management device, The personal information management device receives the personal information, classifies the acquired personal information,
A personal information collecting method characterized by being organized and stored as a database is provided.

In the personal information collecting method of such a procedure,
The service user stores the personal information in a portable storage device in advance. For example, when a service user receives a service, a personal information management device that collects personal information generates a request for collecting personal information including a requested personal information item, and transmits the request to a portable storage device. The portable storage device receives the collection request, determines whether to provide personal information in response to the request, and transmits the personal information to the personal information management device when providing. The personal information management device receives the personal information, categorizes and arranges the information, and stores it as a database.

[0015]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a configuration diagram of a personal information collection system according to an embodiment of the present invention.

The personal information collecting system according to the present invention is a portable storage device 10 for storing personal information of a service user.
0 and a personal information management device 200 that manages the collected personal information.

The portable storage device 100 includes, for example, a contact IC card, a non-contact IC card, and an infrared card.
It is a portable card size. Portable storage device 100
A personal information storage unit 110 storing personal information, a data processing unit 120 for determining whether or not personal information can be provided;
And communication means 1 for communicating with personal information management device 200
30.

The personal information storage means 110 is a storage means for recording personal information on a service user and related information as necessary. The service user inputs in advance personal information such as an address, a name, a telephone number, an age, a gender, a family structure, and a hobby in a card. It is not necessary to input all of these input items, and only some of them can be input. Also, a level can be set for each item of personal information. For example, personal information such as a name, an address and a telephone number for specifying an individual and personal information excluding these are classified into levels. When using the service, provide any level of information according to the situation.

The data processing means 120 includes a communication means 130
In response to the request for collecting personal information transferred from, a determination is made as to whether or not to provide personal information, and a response to the collection request is transmitted to personal information management device 200 via communication means 130. The collection request includes information on the personal information items to be collected, service items as compensation for providing personal information as needed, and information on whether or not direct mail can be sent to the personal information provider. The data processing means 120 compares the requested personal information item with the personal information item stored in the personal information storage means 110,
Determine if it is compatible. Furthermore, it is determined whether or not to provide personal information, taking into account other conditions such as service items. If the personal information can be provided, the personal information stored in the personal information storage unit 110 is read, predetermined processing is performed as necessary, and the processed personal information is transmitted to the personal information management device 200 via the communication unit 130. Send. The predetermined process is, for example, a process of rearranging personal information in the order of request items, or a process of adding information such as whether or not direct mail is available. If personal information is not provided, a response to that effect is transmitted.

The communication means 130 is a personal information management device 20
0, a collection request is received and transferred to the data processing means 120. In addition, according to the data processing means 120, a response to the collection request is transmitted to the personal information management device 200.

When using the service, the personal information management device 200 reads out the personal information stored in the portable storage device 100 of the service user. The personal information managing device 200 communicates with the portable storage device 100, a personal information managing device 220 that performs predetermined processing on personal information, and stores collected personal information as a database by classifying and organizing the collected personal information. And personal information storage means 230.

The communication means 210 includes a personal information management means 22
According to 0, a collection request is transmitted to the portable storage device 100. Also, a response including personal information is received from the portable storage device 100 and transferred to the personal information management means 220.

When the service user uses the provided service, the personal information management means 220 generates a request for collecting personal information including the requested personal information item, and transmits the request to the portable storage device 100 via the communication means 210. . The collection request includes the requested personal information item as described above.
The personal information item indicates, for example, a specific item such as an age, a first name or a last name, or indicates a requested level if the personal information stored in the portable storage device 100 is classified. It may be. In addition, in the collection request,
It is also possible to add a service as compensation for personal information, for example, information such as giving a certain discount rate to a user who has provided personal information. In addition, handling of the collected personal information, for example, an inquiry as to whether a direct mail may be transmitted to a user who has provided the personal information can be added. The personal information management means 220
In addition, a response from the portable storage device 100 is obtained via the communication unit 210, and a predetermined process is performed on the response. If the provision of personal information is refused, the following personal information processing will not be performed. When the personal information is provided, the personal information is transferred to the personal information storage means 230. In addition, if the collection request includes a service item as consideration, the service item is implemented after confirming the provision of personal information. Alternatively, an implementation request is issued. Further, when the collection request includes a setting relating to the handling of personal information such as whether direct mail is permitted or not, a process corresponding to the setting in the response is performed. For example, when the direct mail is rejected, the direct mail rejection is transmitted to the device that performs the direct mail processing. Alternatively, this information is stored in the personal information storage unit 2
30 is added to the personal information held.

The personal information storage means 230 acquires the collected personal information from the personal information management means 220, classifies and arranges the collected personal information, and stores it as a database. When requested, predetermined data can be searched and read.

The operation of the personal information collecting system having such a configuration and the personal information collecting method will be described. The service user stores his / her personal information in the personal information storage unit 110 of the portable storage device 100 in advance. At this time,
If necessary, classify personal information that can identify individuals and other information.

When using the service of the service provider, the personal information management means 220 of the personal information management device 200 generates a request for collecting personal information including the requested personal information item and other conditions as necessary. , To the portable storage device 100 via the communication means 210. Other conditions include:
As consideration for personal information, there are service conditions, conditions for handling acquired personal information, and the like. For example, service items such as discounting provided goods at a predetermined discount rate or providing money goods are presented as consideration for personal information. In addition, an inquiry regarding the handling of personal information is made, such as whether or not to permit sending a direct mail based on the acquired personal information.

The portable storage device 100 receives the above-mentioned collection request by the communication means 130 and transfers it to the data processing means 120. The data processing unit 120 determines whether to provide personal information in response to a request for collecting personal information. The requested personal information item is compared with the personal information item stored in the personal information storage means 110 to determine whether or not the personal information item matches. Furthermore, it is determined whether or not to provide personal information, taking into account other conditions such as service items. If the personal information can be provided, the personal information stored in the personal information storage means 110 is read, predetermined processing is performed as necessary, and the processed personal information is transmitted to the communication means 1.
30 to the personal information management device 200. The predetermined process is, for example, a process of rearranging personal information in the order of request items, or a process of adding information such as whether or not direct mail is available. If you do not provide personal information,
A response indicating that is transmitted.

In the personal information management device 200, the communication means 2
10 receives the personal information or the response of the rejection of the personal information, and transfers this to the personal information managing means 220. When the personal information is provided, the personal information is transferred to the personal information storage means 230. In addition, if the collection request includes a service item as consideration, the service item is implemented after confirming the provision of personal information. Alternatively, an implementation request is issued. Further, when the collection request includes a setting relating to the handling of personal information such as whether direct mail is permitted or not, a process corresponding to the setting in the response is performed. For example, when the direct mail is rejected, the direct mail rejection is transmitted to the device that performs the direct mail processing.
Alternatively, this information is added to the personal information held in the personal information storage means 230. The personal information storage means 230 classifies and arranges the personal information and stores it as a database.

As described above, since the portable storage device 100 holds the personal information and can read the personal information directly as needed, there is no need to enter the personal information every time the service provider is different. In addition, since it is not necessary to have a card for each service provider, the convenience of the service user is improved, such as eliminating troublesome card management.

In the above description, personal information management device 200
Presents other conditions along with the request for collecting personal information, but the other conditions are presented and the service is provided by the service providing device of the service provider.
In the case of 00, only personal information can be collected.

In the above description, whether to provide personal information is determined based on whether the requested personal information item is compatible or not, taking into account other conditions.
Although the judgment is made by 20, it is also possible to provide a setting means and let the service user make the judgment. FIG. 2 is a configuration diagram of a portable storage device according to an embodiment of the present invention. The same components as those in FIG. 1 are denoted by the same reference numerals, and description thereof is omitted.

The portable storage device 100a includes a personal information storage unit 110, a data processing unit 120, a communication unit 130,
And setting means 140. Setting means 140
Sets whether or not personal information can be collected or a response to a condition presented by the personal information management device 200. For example, it is a button or the like provided on the surface of the portable storage device 100a, and instructs to provide personal information by operating the button. The service user's instruction input by the setting unit 140 is sent to the data processing unit 120. The data processing unit 120 performs a predetermined process on the personal information according to the instruction of the setting unit 140, and transmits the personal information to the personal information management device 200.

The display device 400 is installed as needed. The personal information items requested by the personal information management device 200 and the conditions to be presented are presented to the service user. The display device 400 may be connected to the personal information management device 200 or the portable storage device 100a via the communication units 130 and 210, or may be incorporated in the personal information management device 200 or the portable storage device 100a. Can also.

The operation of the personal information collecting system having such a configuration and the personal information collecting method will be described. At the time of using the service, the service user sets the range of the personal information that can be provided by the setting means 140 by button operation or the like. For example, among the personal information stored in the storage unit 110, the setting is made such that the age, gender, and the like can be provided, but information that can identify the individual such as the name, address, and telephone number is not provided. This setting is sent to the data processing means 120. A request for collecting personal information is transmitted from the personal information management device 200 to the portable storage device 100a. The data processing unit 120 that has acquired the collection request via the communication unit 130 checks whether the requested personal information item matches the item set by the setting unit 140, and transmits the personal information only when it matches.

Further, after presenting personal information items and other conditions using display device 400, it is possible to determine whether or not personal information can be provided. A request for collecting personal information is transmitted from the personal information management device 200 to the portable storage device 100a. The data processing unit 120 that has acquired the collection request via the communication unit 130 displays the personal information items and other conditions included in the collection request on the display device 400. The service user checks the personal information items and other conditions requested by the display means 400, determines whether or not personal information can be provided, and gives an instruction by the setting means 140. Data processing means 120 processes personal information according to the instruction.

In the above description, whether the provision of personal information is set or not is set by the setting means 140. However, it is also possible to realize a password function that allows extraction of personal information only when a predetermined operation is performed.

As described above, since the portable storage device itself has a function of selecting personal information items to be provided, there is no fear that personal information that is not desired to be provided is accidentally leaked. Further, electronic currency information can be added to the portable storage device of the present invention, and a billing process for the provided service can be performed. FIG.
FIG. 11 is a configuration diagram of a personal information collection system according to another embodiment of the present invention. The same components as those in FIG. 1 are denoted by the same reference numerals, and description thereof is omitted.

The personal information collection system according to the present invention comprises a portable storage device 100b, a personal information management device 200b, and a store server 300. The portable storage device 100b includes a personal information storage unit 110, a data processing unit 120, a communication unit 130, and an electronic currency information storage unit 1.
50.

The electronic currency information storage means 150 stores information relating to electronic currency. Various methods have been proposed for processing the digitized currency. Here, it is assumed that one of such methods is appropriately selected. The information stored in the electronic currency information storage means 150 is the data processing means 1
20. The data processing means 120 checks the contents of the billing information sent from the store server 300 and performs a billing process.

The personal information management device 200b includes a communication unit 2
10, personal information management means 220, and personal information storage means 230. The store server 300 includes a communication unit 310, a service providing unit 320, and a billing information storage unit 330. The communication unit 310 exchanges data with the portable storage device 100b and the personal information management device 200b. The service providing unit 320 performs a process of providing a predetermined service to a service user, and performs a charging process for providing the service. The charging information storage unit 330 stores charging information for the service user.

The operation of the personal information collecting system having such a configuration and the personal information collecting method will be described. When a service user receives a service from the store server 300,
In the portable storage device 100b, a request for collecting personal information is received by the communication unit 130. The personal information collection request is sent to the store server 300 or the personal information management device 200.
b. The data processing unit 120 that has acquired the collection request transmits the personal information stored in the personal information storage unit 110 to the personal information management device 200b via the communication unit 130, taking into account the requested personal information items and other conditions. I do. The personal information management device 200b receives the personal information via the communication means 210 and stores it as a database in the personal information storage means 230 via the personal information management means 220. If the collection request includes a condition related to charging, for example, a condition that a service fee is discounted for personal information, the personal information management unit 22
0 transmits the receipt of the personal information to the store server 300 via the communication means 210. If necessary, the service condition is also transmitted. In the store server 300, the communication means 3
When the personal information is provided and the service conditions are received in step 10, the personal information is transferred to the service providing means 320.
The service providing unit 320 performs a charging process in consideration of service conditions. For example, in the case of the condition that the service fee is discounted, the discounted billing amount is calculated from the predetermined billing amount, stored in the billing information storage unit 330, and the portable storage device 100 via the communication unit 310.
Send the billing amount to b. In the portable storage device 100b, the request is received by the communication means 130 and is sent to the data processing means 120. The data processing means 120 performs payment processing after confirming the contents, such as the fact that the billed amount is a discounted amount.
Update the electronic currency information stored in. In addition, a confirmation response is transmitted to the store server 300. An electronic receipt is issued from the store server 300, and the electronic receipt is issued to the portable storage device 100.
b, the series of processing ends.

As described above, the personal information collecting system of the present invention can immediately reflect the payment for the provision of the personal information in the service charging process. In addition, it is possible to automatically confirm whether the price of providing personal information is reflected in the payment amount.

The above processing functions can be realized by a computer. In this case, the processing contents of the functions that the personal information collection system should have are described in a program recorded on a computer-readable recording medium. Then, by executing this program on a computer, the above processing is realized on the computer. As a computer-readable recording medium,
There are a magnetic recording device and a semiconductor memory. When distributing in the market, CD-ROM (Compact Disc ReadOnly Mem
Ory) or a floppy disk or the like, and the program may be stored and distributed, or stored in a storage device of a computer connected via a network, and transferred to another computer via the network. When executing the program on a computer, store the program on a hard disk device in the computer,
Load into main memory and execute.

[0044]

As described above, according to the present invention, personal information of a service user is stored in a portable storage device in advance. When the service user receives a service from the service provider, the personal information management device generates a collection request,
Send this. The portable storage device receives the collection request and checks the collection request to determine whether to provide information. When providing, the personal information is transmitted to the personal information management device. The personal information management device receives the personal information, classifies and arranges the personal information, and accumulates it as a database.

As described above, since the personal information can be read directly from the portable storage device, there is no need to enter the personal information every time the service provider is different. In addition, since it is not necessary to have a card for each service provider, the convenience of the service user is improved, such as eliminating troublesome card management. Further, since the portable storage device determines whether to provide personal information, it is possible to safely provide personal information without leaking personal information that the user does not want to provide.
In this way, an environment in which the service user can easily provide personal information is set up, so that the service provider can easily collect personal information.

In the portable storage device of the present invention, the personal information of the service user is stored in the personal information storage means in advance. For example, when the service user receives a service, it receives a request for collecting personal information including the requested personal information item, checks the request for collection, and determines whether to provide the information. If provided, send personal information.

As described above, since the personal information can be read directly from the portable storage device, there is no need to enter the personal information every time the service provider is different. In addition, since it is not necessary to have a card for each service provider, the convenience of the service user is improved, such as eliminating troublesome card management. Further, since it is possible to determine whether or not personal information can be provided, there is no fear that personal information that is not desired to be provided is leaked.

In the information collection method of the present invention, the service user stores the personal information in a portable storage device in advance. When the service user receives the service,
The personal information management device generates a request for collecting personal information including the requested personal information item, and transmits the request to the portable storage device.
The portable storage device determines whether to provide personal information in response to the received collection request, and transmits the personal information when providing. The personal information management device receives the personal information,
After sorting and organizing, it is stored as a database.

As described above, since the personal information can be read directly from the portable storage device, there is no need to enter the personal information every time the service provider is different. In addition, since it is not necessary to have a card for each service provider, the convenience of the service user is improved, such as eliminating troublesome card management. In addition, since the portable storage device determines whether to provide personal information, it is possible to safely provide personal information without leaking personal information that the user does not want to provide. In this way, an environment in which the service user can easily provide personal information is prepared, so that the service provider can easily collect personal information.

[Brief description of the drawings]

FIG. 1 is a configuration diagram of a personal information collection system according to an embodiment of the present invention.

FIG. 2 is a configuration diagram of a portable storage device according to an embodiment of the present invention.

FIG. 3 is a configuration diagram of a personal information collection system according to another embodiment of the present invention.

[Explanation of symbols]

100: portable storage device, 110: personal information storage means,
120 ... data processing means, 130 ... communication means, 200 ...
Personal information management device, 210 communication means, 220 personal information management means, 230 personal information storage means

Claims (6)

[Claims] 1. A personal information collection system for collecting personal information of a service user who uses a service provided by a service provider, comprising: a personal information storage unit in which the personal information of the service user is stored; A communication means for exchanging data with a personal information management device for collecting data, and a collection request for personal information including a requested personal information item is obtained via the communication means, and the personal information is provided in accordance with the collection request. And a data processing means for transmitting the personal information via the communication means when judging whether or not to provide the personal information, and a communication means for exchanging data with the portable storage device. Personal information for generating the personal information collection request when the service user uses the service, transmitting the personal information collection request via the communication means, and acquiring the personal information Personal information collection system comprising: the management unit, a personal information storage means for storing a database to classify and organize the personal information, the personal information managing apparatus having a, a. 2. The personal information management unit of the personal information management device further adds a personal information provision condition including a predetermined service item for personal information provision to the personal information collection request. 2. The personal information collecting system according to claim 1, wherein the data processing unit further determines whether to provide the personal information based on the personal information providing condition. 3. The portable storage device further includes a setting unit configured to perform setting relating to provided personal information including an information item provided by the personal information, and the data processing unit of the portable storage device further includes: 2. The personal information collecting system according to claim 1, wherein the personal information to be provided is generated according to a setting of the setting unit. 4. The portable storage device further comprises electronic currency storage means for storing electronic currency information relating to the electronic currency, and the communication means further receives a bill from a service provider. 2. The personal information collecting system according to claim 1, wherein said data processing means further performs a predetermined payment process by confirming the contents of said bill and said electronic currency information. 5. A portable storage device for storing personal information of a service user who uses a service provided by a service provider, wherein: a personal information storage unit in which the personal information of the service user is stored; A communication means for exchanging data with a personal information management device for collecting data, a request for collecting personal information including a requested personal information item is obtained via the communication means, and the personal information is provided in response to the request for collection. And a data processing means for determining whether or not the personal information is to be provided and transmitting the personal information via the communication means. 6. A personal information collecting method for collecting personal information of a service user who uses a service provided by a service provider, wherein the personal information of the service user is stored in a portable storage device in advance, and the service is provided. When using the service provided by the person, the personal information management device that collects the personal information transmits a request for collecting personal information including the requested personal information item to the portable storage device, and receives the request for collection. The portable storage device determines whether to provide the personal information in response to the collection request,
When providing, the personal information is transmitted to the personal information management device, wherein the personal information management device receives the personal information, classifies and arranges the acquired personal information, and accumulates it as a database. How to collect personal information.