JP2001273369A - Electronic commerce system of nursing care goods and its recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To realize an electronic commerce system capable of providing nursing care goods optimal for a person in need of nursing care as relieving psychological burden, time burden and economical burden of family or an expert in nursing care. SOLUTION: In the electronic commerce system with a server to accept an order of the nursing care goods through a network, a customer information storage part 1 at least to store information regarding whereabouts of the person in need of nursing care, an agent information storage part 2 in which contact destination of plural agents to handle sale or loan of the nursing care goods and information regarding a service area are stored and a processing part 3 to decide the agent from which information including physical characteristics of the person in need of nursing care to be required for the sale or the loan of the nursing care goods is collected based on the information regarding whereabouts of the person in need of nursing care stored in the customer information storage part and the information regarding the service area of the agent stored in the agent information storage part and to read the contact destination of the decided agent from the agent information storage part.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an e-commerce system for nursing care articles, and provides information on nursing care articles as a part of a service of a nursing care support site published on the Internet and sells or rents the information to a desired person. It is about the system.

[0002]

2. Description of the Related Art Conventionally, in the field of electronic commerce using the Internet, when a customer selects a product on a homepage that introduces the product and applies for purchase, a business that introduces the nearest dealer to the customer. As the US Auto by Tel (http://www.auto
obytel. com) is known. The company's homepage, which is a car sales agency, has detailed information on cars from various manufacturers, and customers can browse it freely. When a customer decides on the type of car to purchase and makes an application on the website, the data is sent to the nearest dealer from the US car dealers registered in the company's database, and car delivery and after-sales service are performed. You can receive it.

[0003]

Attempts to apply the system as described above to electronic commerce for nursing care products present several problems unique to nursing care products. (A) Inconsistency between purchase applicant, product user, and price settlement person In the case of car sales, the customer who selects a product on the homepage and applies for the purchase is a product user at the same time, and the price settlement. In most cases. However, in the case of nursing care products, it goes without saying that the product user is a care-requiring person, but the settler is the family (or the local government that provides the in-kind payment), and the purchase applicant is the agent (care manager, home helper, etc.). Care professional or family).

[0004] (b) Rental, sales, and free samples are mixed. In the case of car sales, even if a car loan is arranged to pay the price, when renting a product,
It is a completely different business. However, in the case of nursing care products, rental and sale of goods are often mixed, and consumables such as disposable diapers may be provided with a free trial set.

[0005] (c) Whether or not nursing care insurance is applied In the case of car sales, car insurance is required at the time of purchase. This is insurance for accidents and has completely different characteristics from nursing care insurance. In the case of nursing care products, there are products for which care insurance is applied and products for which no care insurance is applied, and it is necessary to distinguish these at the time of purchase. In addition, in order to be covered by the nursing care insurance, it is necessary to prepare different documents for each municipality, and it is desirable to reduce the burden of administrative procedures for family members and caregivers.

(D) Necessity of strict confidentiality Generally, customers who have purchased expensive products such as automobiles often boast of their own purchase histories, so that strict confidentiality is not required. Products related to nursing care) cannot be proud of their purchase history. Therefore, it is strongly required that nursing care products strictly keep secrets such as purchase history of customers.

[0007] (e) Difficulty of collecting information for care-requiring persons Although it is possible to specify special equipment even in the case of car sales, such information can be easily collected on a homepage. However, in the case of nursing care products, the person who should enter information on the website is often in a position to keep the confidentiality of the care recipient, and the person and his family also want to hide the location and degree of disability. Because of the tendency, homepages alone cannot collect information essential for selling or lending products.

[0008] The present invention has been made in view of the above-described circumstances specific to nursing care products.
It is an object to realize an electronic commerce system that can be provided while reducing an economic burden.

[0009]

According to the present invention, in order to solve the above-mentioned problems, as shown in FIG. 1, there is provided an electronic commerce system having a server for receiving orders for nursing care goods through a network, A customer information storage unit 1 for storing information on the location of a care recipient, and a supplier information storage unit 2 for storing contact information and information on service areas of a plurality of dealers who handle sales or lending of care products.
And the body of the care recipient required to sell or rent care products based on the information on the location of the care recipient stored in the customer information storage unit and the information on the service area of the dealer stored in the vendor information storage unit. And a processing unit 3 for determining a company from which information including the characteristic feature is to be collected, and reading out the contact information of the determined company from the company information storage unit. The network includes not only the Internet but also CATV and satellite communication.

[0010]

DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 2 is an explanatory diagram schematically showing a screen of a top page of a care support site which provides an electronic commerce system for care products according to the present invention as part of a service. When you specify the URL of this site and access it with Internet browsing software (Web browser),
Screen appears. In the figure, A is an operation button for opening an information providing page for care professionals, B is an operation button for opening an information providing page for general home care families, and C is an introduction, sale, and loan of nursing care products. An operation button D for opening a care shopping town (online catalog) page is an operation button for opening a care shop information providing page.

First, the information providing page for care professionals is targeted at care professionals (doctors, nurses, public health nurses, care workers, etc.), including care managers (care support specialists). It provides a wide range of information useful for practical work, such as information on the forefront of care administration. Next, on the information service page for general home care families, a variety of information can be provided for home care families, people who want to learn care in the future, general care volunteers, etc., to provide wisdom of home care and to learn care while having fun. It is easy to see. In addition, the information page of the nursing care shop introduces nursing care chain stores based in various parts of the country, and the location and detailed information of the nearest chain store can be obtained using the shop search function. In addition to the introduction of nursing support activities and events organized by nursing care chains, there is also a corner for recruiting new franchise shops and accepting questions and consultations regarding nursing care.

Next, in the nursing care shopping town, a wealth of nursing care goods classified according to actual nursing care scenes, such as "moving" and "bathing", are introduced. It is also possible to select products and apply for purchases and rentals on this page. The transition of the screen when the care shopping town page is opened will be described below. When the operation button C in FIG. 2 is clicked with a mouse, a screen in FIG. 3A appears.
On this screen, buttons for selecting actual care scenes such as “move”, “bathe”, “meal”, “excretion”, “sleep”, and “change of clothes” are displayed. When a button of a necessary care scene is clicked with a mouse, a list of products classified for each care scene appears as shown in the screen of FIG. When a required product is selected from the list and clicked with a mouse, a simple product description screen appears as shown in FIG. If you need more detailed explanation, you can go to the detailed product description page. To purchase the selected product, press the purchase button and proceed to the information input screen.

FIG. 4 shows an example of the flow of processing on the information input screen when the purchase button is pressed. Here, in order to easily manage information, it is recommended that the user of the system register as a member as much as possible, assign a member number (user ID) and a password, and preferably use an IC for personal authentication. Issue a card. By doing so, even if the same information is not input many times, the time and effort of inputting or collecting information can be reduced by reusing the information used at the previous use. For example, when a care manager enters a member number, a list of care recipients who are taking care of the member is displayed, and information on product users can be entered simply by clicking the name. It can be. Also, for seeming customers who don't want to get detailed personal information,
For example, member number = 000000, password: gues
Entering t may open the door so that the system can be used for an attempt.

If there is no previously input information, or if the previously input information needs to be changed,
Newly enter the attributes of the purchaser, the attributes of the care recipient, and the payment method. As the attributes of the purchase applicant, a name, contact information (telephone number, postal code, address, etc.) and other information are input. As the attributes of the care-requiring person, the name and contact information of the person, the grade of the disability (such as care-requiring 1-5), and other information are input. As the information relating to the payment, the credit card number of the person or the family, the billing address, and the like are input.

[0015] In the case of nursing care products, the use of the Internet is often difficult because the product user is an elderly person and has an obstacle that requires some kind of nursing care. Therefore, it is assumed that a family member or a care professional who takes care of the person purchases the agent on behalf of the person. in this way,
In many cases, the subject who places an order for a nursing care product is a person other than the person, but the delivery destination for delivering the product is the address of the care recipient. Therefore, in a sense, it is similar to the sales form of gifts, except that in the case of gifts, the orderer pays the price, whereas in the case of nursing care products, the recipient of the product pays the price. . In addition, since nursing care products include a service for shipping a sample free trial set in addition to sales and rental, an information input screen is configured so that such information can also be input. Note that it may be required to input information for confirming whether or not each input information may be reused for statistical use, or whether it may be reused at the time of the second and subsequent orders. If information reuse is denied,
The fact that the data should be erased after delivery is recorded in association with the data body. When the reuse of information is approved, a user ID is given and a password is registered. The telephone number of the purchase applicant may be assigned as it is as the user ID.

The server receives these data and stores them in a customer data file as shown in FIG. Then, the contact information (postal code, telephone number, etc.) of the purchase applicant or care recipient is extracted, and the nearest care shop is selected by comparing with the service area of the trader stored in the trader data file. As shown in FIG. 1, the process of selecting a trader is performed by a search processing unit 3 that compares the customer data file 1 and the trader data file 2, and the contact information (FAX number and mail address) of the selected trader is displayed. Read from data file 2. Data regarding product purchase is transferred to the nursing care shop by facsimile or electronic mail. In a nursing care shop, the information entered by the purchase applicant is examined, and any missing information is confirmed through telephone consultations or visits. Through this process, we can collect important information that cannot be obtained from the Internet alone.
Even if it is not easy to hear from the person or family, much information can be obtained so that the counselor can observe and judge the care recipient with professional eyes. At this stage, the physical characteristics of the care recipient (such as the location and degree of disability, distinction between right-handed and left-handed people, etc.) are accurately grasped, and then the most suitable product is recommended to the care recipient. Even if a demented elderly person or the like orders the same product many times, it is possible to cancel by contacting the family by telephone or visiting home. For example, a nursing care shop is a franchise chain store, which orders products from the franchise headquarters, purchases and delivers the products. If the product is in stock, skip the ordering / purchasing process,
Deliver the goods immediately. In addition, the payment will be collected. Through the above process, personal information and purchase history are made into a database. By accumulating personal information including physical characteristics, subsequent product recommendation can be appropriately performed. In addition,
It is preferable that personal information be encrypted and stored.

By the way, as a problem unique to nursing care products,
The degree of disability of care recipients often increases. Therefore,
Even if personal information such as the degree of disability of the care-requiring person has been acquired in the past, the degree of disability may advance, and it may be necessary to update previously accumulated information. Therefore, the date of the last update may be recorded on the customer's personal computer or mall server, and the inquiry may be made as to whether or not the information needs to be updated every certain period of time. May be updated.

FIG. 6 is a workflow showing the flow of processing in each of a general user, a mall server, and a care shop. The general user accesses the top page, accesses the nursing care mall there, and searches for a product. Look at the product screen, decide whether to purchase or not, and press the purchase button to purchase. When the purchase button is pressed, the mall server automatically sends a thank-you email to the purchaser. By sending this thank-you email, improper orders can be eliminated in advance, and the effect of increasing customer confidence and establishing it as a repeater can be expected. The mall server stores the purchase data and outputs it as order data. Journalize the data, select the nearest care shop, and transfer the data to the care shop. When the nursing care shop receives the data, it contacts the customer. Make an appointment, fit the product, and then deliver the product. Delivery data is output, and after collecting the payment, the data is transferred to the headquarters. It should be noted that the thank-you email may be sent when the delivery is completed as well as when the order is received.

By the way, when the staff cannot easily visit on a remote island, etc., or when there are few franchise stores during the transition period of the system spread, the nearest nursing care shop may not be found. "Or send an apology email. This is an unavoidable problem because the Internet has an unlimited access from all over the country. Conversely, in an area where a plurality of nursing care shops are overcrowded, a plurality of nursing care shops and their characteristics may be displayed as a candidate list so that the customer can freely select.

When a customer decides on a familiar nursing care shop, subsequent orders can be made only by telephone or facsimile via the nursing care shop without going through the Internet, but the nursing care shop first introduced is a franchise. Since it is a store, order data must go through the franchise headquarters. Therefore, the system operating entity (franchise headquarters) can obtain profits both in real business transactions that do not go through the Internet and in cyber transactions that go through the Internet. For cyber commerce via the Internet, the franchise headquarters will charge the franchise merchants a percentage of their sales for success. In addition, among real business transactions that do not go through the Internet, orders placed in the case where the customer first introduced via the Internet became a repeater must also be a customer previously introduced from the franchise headquarters from the customer's phone number etc. , So the franchise merchant will be charged a success fee of some percent of the sales. Also,
Successful fees will not be charged for orders from customers that the franchisee has independently pioneered. Thus, in order to be able to distinguish between Internet-based orders, non-Internet-based orders from customers introduced by the franchise headquarters via the Internet, and franchise merchants from customers who attracted customers with their own sales efforts, The order data passing through the franchise headquarters is assigned a uniform number that is carried over from the time the order is generated until the time of delivery.

[0021] From the viewpoint of a customer, the nearest nursing care shop can be searched and used from a town page or the like without using the Internet. However, providing useful information on nursing care through the Internet is possible. In addition to being able to receive it, there is an advantage that you can place orders 24 hours a day, 7 days a week, because there are no restrictions on business hours. In addition, it is possible to easily determine whether a product is covered by the nursing care insurance, a product that is not applicable, a product that can be rented, or a product that is sold only, without opening many thick catalogs.

Further, in order to receive the application of the nursing care insurance, it is necessary to submit an application document for receiving a reimbursement to the municipal government office with necessary documents such as a purchase history, a receipt, and a product catalog for each fiscal year. However, if this system is used, the required documents can be printed out at the required time in a format required by each municipality, thus greatly reducing the labor of home care families and care professionals. be able to. Particularly, in the case of a caregiver, many care recipients are simultaneously cared for at the same time, and it is troublesome to frequently keep a record of purchase of each person. Also, it is troublesome to keep the receipts and other materials carefully for one year so that they will not be lost. In addition, the data to be submitted differs depending on the municipality, and it is necessary to confirm each time.

In the system of the present invention, in order to solve these problems, as shown in FIG. 5, a municipal data file storing the format of required documents for each municipalities, and whether or not insurance is applied for each product are stored. The product data file is provided in the server. When it is time to submit the application documents, search the purchase history of the customer data file and check whether the insurance is applied from the product data file. For products with insurance applied, a set of documents to be submitted to the local government in PDF
Store it in the server in the form of a file, etc. and send a notification email to the member. When a member who sees the e-mail accesses using a user ID and a password, the stored file is downloaded, and the member can use a printer of the personal computer to collectively launch the file.

The products to which the local government applies nursing care insurance are often expensive items such as nursing beds and electric wheelchairs. FIG. 7 illustrates a mechanism for establishing mutual trust between a lender and a borrower when such a high-priced product is used for rental. In the case of high-priced products, the lender is anxious about returning the product intact, and the borrower is uneasy to sign a contract with an unnamed nursing care shop and sometimes requires a high deposit, so the Internet It is expected that it will be difficult to make a contract by itself. Therefore,
As shown in FIG. 7, when a banker, a money collection company, and a person have signed a withdrawal contract, and the person applies for rental of goods at a nursing care shop, the care shop, the money collection company, and the person collect money. Rental of high-priced products unsecured (no security deposit), assuming that a rental fee collection agency contract is concluded. The rental fee is debited from your bank account every month, and the collection agency pays the rest after deducting the collection agency fee to the nursing care shop. Thereafter, monthly rental fees are paid to the nursing care shop continuously, and there is no possibility that payment will be delayed halfway. When the person dies, the family is notified to the money collection company, so the continuous charging of the rental fee is automatically terminated, and a product collection command is issued to the nursing care shop. The nursing care shop visits the home or facility of the care recipient and collects the goods. In this way, the borrower can borrow a large amount of merchandise only with a zero deposit and a monthly rental fee, and the lender can borrow the merchandise with confidence.

Data or a program for realizing the above-mentioned system is a CD-ROM or a DVD-RO.
It may be recorded on a recording medium such as M and distributed, or may be stored on a hard disk of a server so that it can be downloaded via a communication line.

[0026]

According to the first aspect of the present invention, even if the orderer who orders care products through the network is a care supporter who is obliged to keep the secret of the care-requiring person, it is possible to sell or lend the care products. Can collect essential information. According to the invention of claim 2, a flag indicating whether the information input to the system or the information collected by the trader can be reused for statistical use or at the time of the second or subsequent order is stored in association with each information. This reduces the psychological resistance to using the system.

According to the third aspect of the present invention, the information input to the system or the information collected by the trader can be reused on the premise of the individual authentication of the orderer. Psychological burden can be reduced. According to the invention of claim 4, even if the nearest trader newly enters, a trader familiar from the past is introduced, so that there is an advantage that the mutual trust established so far is not impaired.

According to the fifth aspect of the present invention, since the information previously input or collected is effectively used, there is an advantage that it is not necessary to ask the same information many times. According to the invention of claim 6, since the information input means for updating the information to be reused to the latest information is provided, it is possible to cope with a case where it is desired to change the trader or a case where the degree of disability of the care recipient is advanced. it can.

According to the seventh aspect of the present invention, it is possible to omit the trouble of keeping a receipt and a catalog required for applying for the nursing care insurance, and to reduce the burden on the caregiver family and caregiver. According to the invention of claim 8, in the case where the dealer handling the sale or lending of nursing care products is a franchise chain store whose franchise headquarters is the system operating entity, distribution of profits to cyber orders received via the Internet It is possible to distinguish the distribution of profits for real orders received through channels other than the Internet.

According to the ninth aspect of the present invention, when the care-requirer dies, the rental continuation charge is automatically terminated, so that the contract can be made with confidence. In addition, since the trader does not have to worry about the collection of the product and the price, the rental deposit can be reduced or exempted. According to the tenth aspect of the present invention, since the program or data constituting the system is recorded by a computer directly or via a communication line, the system can be easily installed or updated.

[Brief description of the drawings]

FIG. 1 is an explanatory diagram showing a business model using the system of the present invention.

FIG. 2 is a diagram showing a screen example of a top page of a care support site that provides the system of the present invention as part of a service.

FIG. 3 is an explanatory diagram showing an example of screen transition in the electronic commerce system of the present invention.

FIG. 4 is a flowchart showing an example of processing contents in an information input stage in the electronic commerce system of the present invention.

FIG. 5 is an explanatory diagram showing an example of a configuration of a data file connected to a server of the electronic commerce system of the present invention.

FIG. 6 is an explanatory diagram showing a workflow when using the system of the present invention.

FIG. 7 is an explanatory diagram showing a business model when renting a high-priced product by the electronic commerce system of the present invention.

[Explanation of symbols]

 1 customer information storage unit 2 trader information storage unit 3 search processing unit

 ────────────────────────────────────────────────── ─── Continued on the front page (72) Inventor Shoichi Ichida 1048 Kazuma Kadoma, Kazuma, Osaka Matsushita Electric Works F-term (reference) 5B049 BB00 BB11 BB41 BB58 CC02 CC05 CC08 CC39 DD01 DD05 EE05 FF03 FF09 GG04 GG07

Claims (10)

[Claims] 1. An electronic commerce system having a server for accepting orders for nursing care products through a network, comprising: a customer information storage unit for storing at least information on the location of a care recipient; A trader information storage unit that stores information on the contact information of the trader and the service area, and information on the location of the care-requirer stored in the customer information storage unit and information about the trader's service area stored in the trader information storage unit. And a processing unit for determining a company that should collect information including the physical characteristics of the care-requiring person required for selling or renting care products, and reading out the contact information of the determined company from the company information storage unit. An electronic commerce system for nursing care products. 2. The customer information storage unit approves that the care-requiring person or his or her family or its agent uses the input information or the collected information for statistical purposes or for the second and subsequent orders. The electronic commerce system for a nursing care product according to claim 1, wherein a flag indicating whether or not the item is stored is stored in association with each piece of information. 3. The customer information storage unit includes information input by a customer who has ordered nursing care products through a network, information for personally identifying the customer at the time of the second and subsequent orders, and
3. An electronic commerce system for nursing care articles according to claim 2, wherein the information on the trader who collected the customer information and the information collected by the trader, including the physical characteristics of the care recipient, are stored in association with each other. 4. The processing unit according to claim 3, wherein when the customer is personally authenticated at the time of the second and subsequent orders, the processing unit for determining the trader selects again the trader determined at the time of the previous order. Electronic commerce system for nursing care products. 5. When the customer is personally authenticated at the time of the second or subsequent order, the information input at the time of the previous order or the information collected at the time of the previous order, including the physical characteristics of the care recipient, is reused. The electronic commerce system for nursing care products according to claim 3, wherein 6. The electronic commerce system for nursing care goods according to claim 2, further comprising information input means for updating information to be reused to the latest information. 7. A history of sales or lending of nursing care products to which nursing care insurance is applied is accumulated for each care-requiring person, and the local government designates the necessary attached documents for nursing care insurance application documents for each nursing care insurance fiscal year. 7. The electronic commerce system for nursing care products according to claim 1, further comprising means for outputting in a format. 8. An order number initially given when a care product order is received through a network is carried over to at least the delivery stage, and the trader gives the system operator a success fee for the order number that has reached the delivery stage. The e-commerce system for nursing care products according to any one of claims 1 to 7, wherein 9. A bill collection system of the collection company and means for transmitting and receiving information. When the nursing care equipment is rented, the bill collection system of the collection company bills the person in need of care a monthly rental continuation fee, and collects the money. 8. The electronic commerce system for nursing care goods according to claim 1, wherein the rental is terminated when the death of the care-requiring person is notified to a billing system of the trader. 10. A recording medium in which all or a part of a program or data constituting the system according to claim 1 is readable by a computer directly or via a communication line.