JP2001250037A - Electronic mediation system and electronic mediation method - Google Patents

Abstract

(57) [Summary] [Problem] To provide customer with more valuable product information. Make sure that the merchandise information held by the trader does not become unnecessarily known to the trader. The customer's personal information should not be known except when necessary. SOLUTION: A database 4 on the web which stores and accumulates data relating to customer's personal information collected through the Internet 3 and request information related to products, and allows an information provider to access only request information and search. An information providing means for permitting registration of provided information corresponding to the requested information, and a means for distributing a registration destination on the web of the provided information to a customer presented with the provided information;
Information in which the customer browses the registered information provided on the web based on the registered destination distributed, and presents information for direct access to the information provider who registered the information provided that matches or is interested in the user. Presentation means. As a result, it is possible to mediate only the customer and the information provider who have a high probability that the request information and the provided information match.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] The present invention relates to an electronic mediation system and an electronic mediation method. More specifically, the present invention is a system and method for mediating a commercial transaction between a customer (synonymous with a user) and a trader (manufacturer is a seller or the like) using an electronic communication line such as the Internet.

[0002]

2. Description of the Related Art In recent years, electronic commerce called a business model using a telecommunication line such as the Internet has been carried out, and techniques relating to this business model have been disclosed.

For example, in Japanese Patent Application Laid-Open No. 11-17675 (information management system and apparatus), general needs of a user (customer) (for example, a request such as “I want real estate”)
Is registered in a database, a trader searches the database, creates specialization information, and transmits it to a user. This means that the user's needs are registered in the database of the connection server, and only those who have the access right can search and retrieve the necessary information directly to the user whose personal information is unknown using the user code. This was sent by the trader.

In Japanese Unexamined Patent Application Publication No. 11-66168 (customer information registration relay system), request information of an unspecified number of customer terminals is registered together with personal information in a database by using a homepage on the Internet, and the information is registered in advance in a database. The contracted member is made to search and necessary information is directly transmitted from the member to the customer terminal.

[0005]

However, according to the technology disclosed in Japanese Patent Application Laid-Open No. 11-17675, the information prepared by the trader is based on the vague needs of the user and reflects the specific needs of the user himself. Instead, it contains a lot of useless information, and it takes a lot of time to find the one that suits his or her needs. Further, even if a contact is made with a contacted company to convey specific and detailed needs, the company does not necessarily provide information that meets the needs. When that happens,
You have to contact another company and tell them your detailed needs again before searching or browsing for information.In the meantime, even if you find the desired property or product, the information is already outdated, There is a problem that it is difficult to obtain a property or product that meets the demand.

[0006] Further, from the viewpoint of the trader, it takes a long time to contact the user and to ascertain specific needs and reach a contract for a property or a product in possession, resulting in inferior competitiveness. Furthermore, in general, information will be presented in a wide range so as to increase product recognition.However, if the information includes product information owned by the user, such as real estate information, which the user does not want to know much, the information is directly sent to the user. In some cases, the number of distributions must be increased in a distribution system, and as a result, it is possible that the distribution system is widely known.

Further, according to the technology disclosed in Japanese Patent Application Laid-Open No. H11-66168, not only the needs registered by the user but also personal information concerning the user himself / herself are known to the trader side. It is not preferable for a user who wants to stay within a necessary range. Leakage of personal information occupies a large weight as a user's concern when conducting business transactions or the like using the Internet.
Unless this problem is solved, utilization of Internet commerce cannot be expected.

Therefore, the present invention can provide more valuable merchandise information to a customer, and can prevent the trader from knowing the merchandise information owned by him / her more than necessary. It is an object of the present invention to provide an electronic mediation system and an electronic mediation method in which personal information on the side is not known except when necessary.

[0009]

SUMMARY OF THE INVENTION The present invention relates to a web site that helps a customer searching for information on a product or the like he or she wants to find troublesome information. For example, in the case of searching for real estate information, for example, it takes considerable effort to obtain or rent a product, such as the trouble of searching for a real estate company, the time of selecting a property, the time of narrowing down properties and obtaining new information, etc. We will take care of this and expand our chances to get fresh information. Just register the conditions of the desired property on the Internet, and then the real estate company will send information on the property that meets the conditions by e-mail or register it on the personal page on the web. As a result, personal information is not passed on to real estate companies, and can be used repeatedly until a property that meets the conditions is found, and can be used free of charge.

[0010] In the case of rent, in addition to the basic conditions (railway, station, distance from the station, etc.), the room conditions include a commitment to the room itself, a commitment to the environment, and functions that cannot be transferred. There is. It is characterized by the low threshold that it is only necessary to register these conditions on the Internet, and the service will allow you to search for properties freely and satisfactorily without passing personal data to the company. For real estate companies, direct access to customer data that has been narrowed down can increase opportunities for closing deals.

The basis for matching these two elements on the Internet is that a company that needs the customer's needs can search and acquire only the customer's needs, It is a system built with a web and database that aims to create new business opportunities by being able to directly approach.

The feature is that, with regard to the private information of the customer who uses it, the needs of the customer can be accurately revealed while the security is ensured. In collecting customer needs, in addition to the questions themselves,
It introduces a concept that has features such as question labels and order. The advantage is that it employs a method that allows customers to easily answer questions such as everyday conversations and build data that reflects their own preferences and values. Needless to say, there is a lot of ingenuity that the customer does not feel burdened in answering the set questions. This makes it possible to accurately extract and accumulate needs that were difficult with the conventional questionnaire system.

The greatest advantage of accumulating customer needs on a system that links a database with the Web on the Internet is that it is possible to accumulate very fresh customer needs quickly. There is no time or geographical restriction for companies that need it to obtain and utilize information, and there is a direct approach to customers, and there are various ways to do so.

The invention of the present application is based on the above idea, and the electronic mediation system according to the first aspect of the present invention stores customer personal information collected through the Internet and data relating to request information relating to goods. A database on the web that accumulates and stores information, and an information providing unit that allows an information provider to access and search only for requested information and allows registration of information provided by the information provider corresponding to the requested information, A means for distributing the registered information on the web to the customer who presented the provided information, and the customer browses the registered information provided on the web based on the distributed registration destination, and meets the user's wishes. And information presenting means for presenting information for direct access to the information provider who has registered the information provided or interested in the information provided. It is obtained so as to mediate the only probable customers and information providers to be.

In this case, the customer's needs for real estate and merchandise, etc., accessed via the Internet are stored in a database in combination with personal information as request information that accurately reflects the customer's needs. The trader is allowed to access the requested information but cannot access the personal information. Then, this personal information is disclosed only to the trader when he / she accesses the trader himself on the basis of the customer's will. Otherwise, the confidentiality is kept in the database. Therefore, when purchasing a product, a customer who accesses the site does not need to worry about leakage of information about himself.

[0016] In addition, a product evaluation of a professional provider is provided by a system in which a property purchaser or a product purchaser (that is, a customer) inputs needs and a provider as a provider proposes products suitable for the needs.・ It is possible to utilize the know-how of choice and to build an expert system that can make use of professional knowledge (knowledge and talent). In addition, as an information provider, you will have the opportunity to efficiently contact only prospective customers, so you can only collect information without exposing your information to the public and Only the customer can be contacted, and the information can be provided only to customers who have the required information that truly deserves to introduce and provide their own product data. Therefore, the quality of the information is secured and the qualitative value of the information is high.

In addition, this means that, from the viewpoint of the other customer, it is possible to obtain information that is more valuable than the information actually found and obtained by the customer himself. Early determination of negotiations can be achieved by targeting only specialized needs.

Further, by collecting the needs of the purchaser using the Internet, the request information can be collected from a wide range without being restricted by the physical distance. In this case, since the needs are templated, it is possible to use the merchandise provider such that information is simultaneously distributed to purchasers who meet certain conditions. Then, by combining the two, it is possible to collect a large amount of needs and to narrow down the target to make contact.

In addition, since the product purchaser also registers information in the database without using any special technology, the system can be operated at low cost and can provide services at a low price. And cost for information maintenance can be reduced. That is, it is possible to improve the cost performance of information.

The electronic mediation method according to the second aspect of the present invention stores and accumulates data relating to customer's personal information collected through the Internet and request information relating to merchandise in a database on a web, and provides the information provider with the information. On the other hand, only the requested information is permitted to be accessed and searchable, and the registration of the provided information by the information provider corresponding to the requested information is allowed. To distribute the registration destination, browse the registered provision information on the web based on the registered registration destination, and directly access the information provider who registered the provision information that matches or is interested in his / her wish By presenting the above information, only the customer and the information provider who have a high probability that the request information and the provided information match are mediated.

Also in this case, the personal information is disclosed only to the trader when he / she accesses the trader himself on the basis of the customer's intention, and the confidentiality is kept in the database otherwise. Therefore, a customer who accesses the site does not need to worry about leakage of personal information when purchasing a product.

Further, an expert system can be constructed by a mechanism in which the customer's needs for real estate, merchandise, and the like are input through a predetermined interface, and a provider as a provider proposes merchandise suited to the need. In addition, information providers have the opportunity to efficiently contact only prospective customers, so they can only collect information without exposing their information to the public and only with those who need it Contact can be made and information can be provided only to customers who have the required information that truly deserves to introduce and provide their own product data.

In addition, the customer can obtain valuable information, and can promptly determine a business negotiation by targeting only specialized needs from the beginning.

Further, the request information can be collected from a wide range without being restricted by the physical distance by using the Internet, and since the needs are made into a template, the product provider can purchase the product that satisfies certain conditions. Information can be distributed to all at once.

In addition, since the product purchaser also registers information in the database without using any special technology, it can be operated at low cost and can provide services at a low price, and can establish a system. And cost for information maintenance can be reduced.

[0026]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The configuration of the present invention will be described below in detail based on an example of an embodiment shown in the drawings. 1 to 3 show an electronic mediation system for realizing the electronic mediation method of the present invention. This electronic mediation system allows a database 4 on the web to store and accumulate data on customer's personal information collected through the Internet and request information on products, etc., and allows an information provider to access only the request information. An information providing means that enables search and allows registration of provided information on the information provider side corresponding to the requested information, and a means for distributing a registration destination of the provided information on the web to a customer who has provided the provided information. The customer browses the registered information provided on the web based on the registration destination distributed, and presents information for direct access to the information provider who has registered the provided information that matches his / her interest or interests him / her. Information presenting means, and mediates only the customer and the information provider who have a high probability that the request information and the provided information match.

The system according to this embodiment is an example in which a customer using the Internet is a consumer who searches for real estate information such as a rental property, and an information provider on the other side is a provider of real estate information. It is explained. Therefore, the goods in the following embodiments specifically mean real estate (for example, land and rental rooms).

This electronic mediation system has at least a terminal,
Includes server, web (network). Terminals are personal computers and other devices connected to the web for customers and information providers to search for information and enter their own information, usually using software called browsers. You can access websites and send emails. In the terminal, a customer terminal 1 and an information provider (trader) terminal 2 are connected to the web, respectively.

Here, specific software functions to be provided in the terminal (specifically, computer) 2 on the information provider side are basically a search function for searching the database 4 and a template for describing product information. Is a creation function for publishing on the web. The search function is a function for simultaneously searching for required information corresponding to a product / real estate property owned by the user, and the creation function is for writing and registering product information in the server 5. A specific example of the creation function is to write necessary information in a template distributed in advance, and register this information in the database 4 to function as a system that supports the business of the information provider.

The network (web) is a telecommunications network using a domestic or foreign telephone line network such as the Internet, for example, and enables information communication regardless of the regionality of terminals connected to be accessible. In FIGS. 1 and 2, a network, specifically, a telecommunication line itself using the Internet is indicated by reference numeral 3 for convenience.

The server manages and processes customer information collected on the web or information provided by an information provider. Server 5 in the electronic mediation system of the present embodiment
Is provided with a database 4 for storing and accumulating customer personal information collected through the Internet and request information on merchandise, and manages stored information and controls access. Registration of personal information and request information in the server 5 of the customer is generally performed by organizing information introduced on the web interface only in the Internet connection environment when accessing the homepage of the operator / connector operating the server 5. An interface to be used is individually provided for each mail address.

As shown in FIGS. 1 and 2, the database 4 receives the personal information transmitted by the customer and the request information describing the needs and the like of the product desired by the customer (step 101). Store in pairs,
It is held (step 102). When the server 5 receives the desired condition in the database 4, it enters a standby state as shown in FIG. 2 (step 103). Then, if there is an access from the customer, the routine for holding the desired conditions in the database 4 and waiting again is repeated. On the other hand, when there is no access from the customer, a different routine is followed depending on whether there is access from the information provider (trader) (step 10).
5).

The first purpose of the database 4 in the present embodiment is to store customer information, and access and search of request information are permitted with respect to access from an information provider having a certain usage right. (Step 10
6) Access is not permitted to personal information that may include information on the customer's own privacy and the like. Therefore, the information provider (trader) can only search the request information of one customer having a certain product need without knowing the identity.

As described above, the function of the information providing means allows access only to the information requested by the customer. The information providing means is, for example, a program in the server written so as to permit access and search only to the requested information among the personal information and the requested information stored as a pair. Therefore, the information providing means indicates the details of the requested information but does not disclose any personal information, but merely indicates that there is a customer who needs such information.

The information providing means also has a function of permitting registration of provided information on the information provider (trader) side. That is, when the information provider that has searched for the request information selects a customer that matches the conditions of the product owned by the information provider or can procure a product that matches the request information (step 10).
7) If the customer wishes to provide the merchandise information, the merchandise introduction information is registered (step 108).

In this case, the registered merchandise information is not directly presented to the customer, but is simply registered on the web as merchandise information presented for specific request information. However, this product information is information that can be freely accessed from the customer side, specifically, registered in the database 4.

The means for distributing the registration destination on the Web notifies the existence of the provided information only to the customer to whom the information provider has presented the information (step 109). As described above, the information provider can only know the request information of the customer and cannot know the personal information, but the server 5 on the web automatically extracts the personal information corresponding to the selected request information and It is possible to notify the customer. As a means for this distribution, electronic mail is preferred in the current telecommunication line, but any means that can notify a specific customer can be used. In this notification, the product information itself is not notified, but only the access information (specifically, URL) to the homepage or site where the product information is posted is notified. Therefore, the customer who has received the notification accesses the product by his / her own will and obtains the product information.

The information presenting means presents information for the customer to directly access the information provider. The information presenting means in this case includes all means for displaying to the customer at least information including information necessary for the customer to directly access the presented product information, such as the name and contact information of the information provider. . For example, the URL may be displayed as an e-mail content when notifying the customer of the URL, or a part of the screen of the site on the web designated by the URL may be moved to the introduction page of the provider by just one-clicking. It also includes the one that indicates that. The customer can obtain a business opportunity for directly negotiating with the information provider using the information presenting means (step 110).

Next, the use of the electronic mediation system of the present embodiment will be described with reference to the use flow shown in FIG.

First, a customer who has a demand or interest in real estate writes and registers request information and personal information relating to a product (real estate, etc.) via the Internet (step 201). The request information and the personal information are stored as paired information in the database 4 of the server. The customer who has transmitted the necessary information waits until the product introduction is notified (step 202).

On the other hand, if the information provider (trader) has the right to access the information in the database 4 of the server, he can freely search the stored request information (step 203). Therefore, the information provider can compare the information held by the searched request information with the information held by the information provider and select information that is likely to meet the customer's request and provide the information (step 204). When this occurs, request information matching the conditions of the product can be searched in the database 4 (steps 205 and 20).
6). In other words, the information provider can apply his / her product according to the request information, and can also search for request information that is likely to match his / her product.

[0042] As a result of the search for the request information, the information provider, if it is desired to present the product information to one or more customers who have presented the request information, puts the product information on the Web (for example, a predetermined site). By registering the information to the customer, an opportunity to present product information to one or more customers who want to present the information is obtained.

Here, the registration destination of the merchandise information is notified to the customer to whom the merchandise information has been presented, by the distribution mail of the intermediary. The customer who sees this notice only needs to call this registration destination if he / she wants to obtain the product information, and when called, the content of the product information that the information provider wants to introduce is presented for the first time (step 207). . Therefore,
After registering the product information on the web, the information provider waits for a response from the customer (step 208), and it is left to the customer to determine whether or not the introduced product matches his / her request (step 209). If the information of the information provider is disclosed in the distribution mail at this time, it is possible for the customer to judge whether or not to view the product information based on the content.

If the customer examines the introduced merchandise information and finds that the customer's request is not met, the customer goes to step 202.
And wait for another notification to be delivered. In this case, the information provider who has presented the product information will not be disclosed at all unless the personal information is presented. On the other hand, the information provider is also in a state of waiting for a response from the customer, but the customer who comes into contact is a prospective customer who has a high possibility of closing the deal, and can make an early decision on negotiations.

On the other hand, when it is considered that the introduced merchandise meets all of the customer's requirements, or that the merchandise is generally interested even if not all the merchandise is requested, the customer can use the information presenting means or the information presenting means. Utilizing the information obtained by the means, it is possible to directly access (for example, telephone, fax, direct interview, etc.) to the information provider who provided the information by telephone, facsimile or via the Internet. In the case of such an access, an opportunity to directly negotiate between the customer and the information provider (trader) is set for the first time (step 21).
0), from the customer's point of view, it is possible to directly obtain more detailed information on the product of interest, while from the information provider's side, information other than the product information registered on the web can be directly sent to the customer. And it will be able to explain in detail.

As a result of this negotiation, if the conditions are met, a sales contract is reached (steps 211 and 212). If not, the customer goes to a step of waiting for distribution of the notification. The information provider searches for the product or customer. Return to each step.

As described above, according to the electronic mediation system of the present embodiment, based on the request information presented by the customer, only the merchandise information considered to match the information provider as a professional is registered, and Can sequentially select the one that best meets his or her requirements and provide an opportunity to directly negotiate with the information provider. That is,
The electronic mediation system of the present embodiment targets only specialized needs from the beginning, and enables direct presentation of carefully selected data at the time of direct negotiations. The required period can be shortened.

Further, from the viewpoint of the customer (especially an individual), the personal information registered in the server is always kept secret from the information provider (trader), and it is guaranteed that the personal information is disclosed only by his / her own will. In other words, this makes it possible for the first time to have a direct business talk (two-way communication) between the customer and the information provider, and there is an advantage that the disclosure of personal information of the customer can be minimized.

On the other hand, from the information provider's side, there is an opportunity to proceed with negotiations with customers who are likely to have contacted the carefully selected provided information. Can be expected. In addition, you can gather customer needs information without exposing your information to the public, and you can contact only those who need it,
Information can be provided only to customers who have required information that truly deserves to introduce and provide their own product data.

The above embodiment is an example of a preferred embodiment of the present invention, but the present invention is not limited to this, and various modifications can be made without departing from the spirit of the present invention. For example, in the present embodiment, a case has been described in which the merchandise to be brokered is real estate such as a vacant room, but the merchandise is not particularly limited to this, and can be applied to financial products, air tickets, and even general movable products.

[0051]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment in which real estate information is to be obtained using the mediation system of the present invention will be described below. This mediation system can be used in two ways: from the side of a customer who seeks real estate information, and from the side of an information provider (real estate agent) who wants to obtain customer request (needs) information. First, a case where a customer uses the service will be described.

For example, a customer who has entered the site through a magazine, search engine, information magazine, banner advertisement, etc., first inputs personal information from the first screen (home page) as shown in FIG. This is performed using an interface on the web (see FIGS. 5 to 11).

That is, proceed to the request page (for example, click “GO to request!” In the figure). When the screen shown in FIG. 5 is displayed, click “Go to registration page”, Since the personal information registration form as shown in FIG. 6 is sent, the customer writes his / her own information. The personal information includes items such as a name, an age, an e-mail address, an address, an occupation, and a monthly income, as shown in the figure.

After registering the personal information, the process proceeds to a desired article image input screen. As shown in FIG. 7, the desired property image is divided into basic conditions as well as categories for each particularity shown in FIGS. It is not necessary to input all of the registration screens in FIGS.

In each category, the basic condition registration screen includes the minimum items necessary for searching for a rental property as shown in FIG.
For example, items such as the route, the nearest station, the rent and the size of the floor plan are posted, and the user is requested to input basic request information. Also,
The free text box is provided at the top so that frank needs in the first stage can be extracted.

In the category that sticks to the room, FIG.
As shown in (2), attention can be paid to a main condition that is considered to be particular in the interior of the room. In the environmentally friendly category, list items that are particularly environmentally friendly.
As in FIG. 8, the corresponding item can be named with only one click. Further, for items other than the above, details of each item, etc., it is possible to extract customer needs by providing a free entry column as shown in FIG.

As described above, in inputting an image of a desired property, although starting from basic condition input, it is easy to characterize required information by selecting a particular item. Also, in any of the items,
The labels and order of the questions that can accurately reveal the needs of the customer are provided, and they are sufficiently useful to clearly highlight the characteristic needs.

When the user inputs the needs for the real estate according to the above steps, a confirmation screen is displayed as shown in FIG. Here, the customer can confirm the contents entered by himself again and send it. When the registration is completed, a screen as shown in FIG. 12 is displayed, and it can be confirmed that the registration has been completed successfully. The transmitted information about the needs is stored in the server 5
Is stored in the database 4 as request information. Also,
The customer who has transmitted the needs may wait for the information to be presented by the trader and the distribution to be made by the registration destination on the web where the presented information has been presented.

Next, a case where an information provider (real estate agent) uses the electronic mediation system according to the present invention will be described. A trader who wants to search for the request information stored in the database 4 uses software that enables the terminal 2 to search. The purpose of this software is to conduct active sales by freely searching for required information and providing opportunities for introducing properties.

Specifically, this software has roughly four functions. In other words, it introduces the property as desired by the customer, the function of introducing the property by freely selecting the customer from the results, the function of inputting the property information first and searching for the customer who matches the room, etc. This is a function that can update information, a function that can update information, images, and the like of the property entered above and above.

The above functions will be described in order from the start of the software. First, when the software is started, a login screen is displayed as shown in FIG. 13, and it is confirmed that the information provider is permitted to access. I for
Enter D and password to log in. After logging in,
As shown in FIG. 14, the software starts up automatically.

Next, when "property introduction to customer is selected" from "display (V)" at the upper left of the screen is selected, the screen proceeds to a screen as shown in FIG. The customer segment to be introduced is fixed, so use it when you want to search for the customer you want to introduce first and then enter a property.

In the "a. Customer right search screen" shown in FIG. 16, a customer (customer) who wants to introduce a property is selected. The basic search item selects a condition from the items. Also, if you want to narrow your search, check the items corresponding to the conditions you want to search. Then, finally, a search execution button may be pressed. Search for customers that match all of the selected and checked items. As described above, the result is reflected in “b. Search result screen” at the upper right of the screen. Further, it is possible to return to a state where all the search items are not selected by the reset button.

A. The result of the search item selected in b. Displayed on the search result screen. In this case, the content of the search result of the requested property (customer) is displayed for each line. One more one
First, to display the details of the requested property (customer), press “click” in the “Browse” item of the requested property to view, and the details are displayed in “c. Request content screen” at the lower right of the screen. (FIG. 18). After confirming the details of the requested property on this “c. Request content screen”, check the “check column” of the request worth introducing the property. Here, the same property is introduced to all the requested properties (customers) checked.

Thereafter, the property to be introduced is entered. Here, when this system is used many times, there may be a case where it is desired to introduce a property that has been introduced before again. In such a case, just press the "Introduce existing property" button at the bottom of the screen. If not, that is, if a new property is to be introduced, the "Introduce a new property" button may be pressed.

When the customer search is completed and the customer who introduces the property is narrowed down and the "Introduce existing property" button or the "Introduce new property" button is pressed, the process moves to the selection of the property to be introduced. There are two types of properties to introduce as described above. That is, a. A method of entering new property information (that is, "introducing a new property"); b. This is a way to re-introduce a property that has already been introduced (that is, "introduce an existing property").

First, a. In the case of introducing a new property, FIG.
Based on the screen display as shown in, fill out the items such as the property name, location, nearest station, distance to the nearest station, rent, management fee, security deposit, key money, layout, age, occupied area, floor, free entry . For example, in the case of the screen shown in the figure, there are 13 items to be entered in the introduced property. In the free entry field, you can enter any information you need about the room. Since all items are transmitted even if they are blank, it is important that there are no omissions. Even if there is an entry error, it can be changed from "Update property information" described later.

When the entry is completed, the user clicks the “Next” button to proceed, and selects an image file of the property. Here, the image files of the floor plan, the outline of the property, the photo 1 of the room, the photo 2 of the room, and the photo 3 of the room are selected and transmitted (FIG. The files are gif files, jpg files, etc.).

Here, first, a "select image" button is pressed and a file is selected from a dialog. When a file is selected, a preview appears on the left of the screen in the "Image confirmation screen". After confirming that the image is correct, check the corresponding upper photo (floor plan, exterior of the property, room photo 1, room Drag and drop the image into Photo 2 and Room Photo 3). If you don't have any photos, you can leave the photo box empty and press the send button.

Subsequently, when the "Send" button is pressed, a confirmation screen of the introduced property and the requested property is output as shown in FIG. 21, and after confirming the contents, the "Confirm" button is pressed. At this time, if the "cancel" button is pressed, the screen returns to the initial screen, so that the processing is restarted from the beginning. When the "confirmation" button is pressed on the confirmation screen, an end screen for automatically confirming that the mail has been transmitted to the customer is displayed as shown in FIG. Since the property is introduced to the customer for the first time after switching to this screen, when the work is to be ended, it is confirmed that this end screen has been displayed and the processing is terminated. A new property is introduced in the flow described above.

Subsequently, b. In the case of introducing an existing property, as shown in FIG. 23, the properties registered so far are arranged in a line on the left side of the screen. Then click on Browse to see the details of the property on the right hand side of the screen. After checking the properties to be introduced on the right side of the screen, select the check box in the check box of the property to be introduced from the list of registered properties on the left side of the screen, and press the "Introduce checked properties" button. Regarding the introduction of existing properties, multiple properties can be introduced.

When the "Introduce Checked Property" button is pressed, a confirmation screen for the introduced property and the requested property is output as shown in FIG. 24. After confirming the contents, the "Confirm" button is pressed. If you press the "Cancel" button here, you will return to the initial screen, so you will have to start over again. When the "confirm" button is pressed on the confirmation screen, an end screen for confirming that the mail has been automatically transmitted to the customer is displayed as shown in FIG.
Since the property is introduced to the customer for the first time after switching to this screen, when ending the work, it is confirmed that this end screen has been displayed and then the processing is terminated. Existing properties are introduced in the flow described above.

Next, how the customer can actually browse the property by mail will be described.

When a trader introduces a property to a customer, the customer receives a mail as shown in FIG.
The customer can browse the property information by clicking the link to the URL in the email. The URL, e-mail, telephone number, etc. in the mail text can be changed. For example, the property introduction screen is shown in FIG.
It becomes as shown in.

Next, a customer search function suitable for a room will be described. From the "display (V)" at the upper left of the screen shown in FIG. 14, "customer search suitable for the room" is selected. In the customer search that matches the room, the property will be introduced in the opposite flow to the "property introduction to the customer as desired" explained earlier. In other words, it is used when a property to be introduced has already been determined and a customer who wants to introduce the property is searched. In the customer search for a room, a new property shown in FIG. 27 is first entered. The operation method itself is almost the same as the content described above, and when the entry of the property and the transmission of the image are completed, the process proceeds to the search for customers as shown in FIG.

The operation for searching for a customer is almost the same as in the case described above. Searching according to the above-described case, selecting the requested property (customer) to be introduced last, and pressing the "Introduce the property selected immediately before" button . Pressing the button outputs a confirmation screen for the introduced property and the requested property as shown in FIG. 29.
After confirming the contents, press the "Confirm" button. If you press the "Cancel" button, you will return to the initial screen, so you will have to start over again. If you press the "Confirm" button on the confirmation screen, the end screen will automatically appear to confirm that you have sent the mail to the customer. The property is introduced to the customer only after switching to this screen. In the flow described above, search for customers that match the property,
You can introduce the property.

Next, the company information updating function will be described.
“In-house information update” is selected from “Display (V)” at the upper left of the screen shown in FIG. When selected, the screen becomes as shown in FIG. Here, there are two columns for entering the password for confirmation. Also, the company's information can be updated by pressing the "update" button.

Further, the update function of the property will be described.
"Update company information" is selected from "Display (V)" on the screen shown in FIG. 14, and the screen is displayed as shown in FIG. Here, all the properties registered in the “currently registered property” on the left side of the screen are displayed for each line (FIG. 32). To change the property information, from the registered properties,
Click “Browse” for the property you want to change. Since the details of the clicked property are displayed on the right side of the screen, the property information can be updated from the “property details screen” on the right side of the screen. To change or delete an image, click “change” or “delete” in each cell of the image below the “detailed property screen”. Furthermore, a new property can be registered from the link “Add new property” below the “Currently registered property screen”.

[0079]

As is apparent from the above description, according to the electronic mediation system and the method according to the first and second aspects, the request information and the personal information on the desired product and the like registered by the customer are paired in the database. However, access to the requested information is allowed only for the requested information, and only when the information is accessed and disclosed by the customer based on the customer's will, and only to the relevant company. Therefore, the possibility of leakage of personal information is extremely small and the security is excellent. For this reason, when purchasing products, customers who visit the site do not need to worry about leakage of information about themselves, they can expect active use, and as a result, early negotiations are closed for the information provider side, You can expect to get excellent properties and products.

Also, a purchaser of a product (that is, a customer)
Can input the needs, and the provider as a provider can propose products that meet the needs, so that the expertise of the product evaluation and selection of the professional providers can be utilized, and the knowledge (professional knowledge and ) Can also be used to build expert systems. In addition, as an information provider, you will have the opportunity to efficiently contact only prospective customers, so you can only collect information without exposing your information to the public and Only the customer can be contacted, and the information can be provided only to customers who have the required information that truly deserves to introduce and provide their own product data.
As a result, instead of waiting for an opportunity to apply a product to a customer, it is possible to carry out a back-order business to attach a customer to a product, and to increase customer satisfaction by selecting a customer that is well suited to product characteristics. You can improve your brand image. In addition, the quality of the information is ensured, and the qualitative value of the information is high.

In addition, this means that, from the viewpoint of the other customer, it is possible to obtain information that is more valuable than the information actually found and obtained by the customer himself. Early determination of negotiations can be achieved by targeting only specialized needs.

Further, by collecting the needs of the purchaser using the Internet, the request information can be collected from a wide range without being restricted by the physical distance. In this case, since the needs are templated, it is possible to use the merchandise provider such that information is simultaneously distributed to purchasers who meet certain conditions. Then, by combining the two, it is possible to collect a large amount of needs and to narrow down the target to make contact.

In addition, since the product purchaser also registers information in the database without using special technology only in the Internet connection environment, it can be operated without cost and can provide services at a low price. As a result, the cost for system construction and information maintenance can be reduced.
That is, it is possible to improve the cost performance of information.

Further, since it is possible to mediate only the information provider and the customer who has a high probability that the request information and the provided information match, it can be expected that the period until the negotiation is completed when the contact is made is shortened. .

[Brief description of the drawings]

FIG. 1 is a diagram showing a model flow of an electronic mediation system of the present invention.

FIG. 2 is a diagram showing a system flow of the electronic mediation system.

FIG. 3 is a diagram showing a usage flow of the electronic mediation system.

FIG. 4 is a diagram showing an example of a screen of a home page of a mediation site.

FIG. 5 is a diagram showing a screen of a flow of image registration after a homepage.

FIG. 6 is a diagram showing an example of a personal information input screen.

FIG. 7 is a diagram showing a screen for basic condition registration.

FIG. 8 is a view showing a screen of a category that sticks to a room.

FIG. 9 is a diagram showing a screen of a category that is particular about an environment.

FIG. 10 is a diagram showing a screen for free writing.

FIG. 11 is a diagram showing a registration content confirmation screen.

FIG. 12 is a view showing a registration acceptance confirmation screen.

FIG. 13 is a diagram showing a login screen.

FIG. 14 is a diagram showing an initial screen.

FIG. 15 is a diagram showing a first screen of a property introduction.

FIG. 16 is a diagram showing a screen for searching for a customer.

FIG. 17 is a diagram showing a search result.

FIG. 18 is a diagram showing search results and request contents.

FIG. 19 is a diagram showing a new property introduction screen.

FIG. 20 is a diagram showing an image file selection screen for a property.

FIG. 21 is a diagram showing a confirmation screen for an introduced property and a requested property.

FIG. 22 is a diagram showing a transmission end screen.

FIG. 23 is a diagram showing a screen for introducing an existing property.

FIG. 24 is a diagram showing a confirmation screen for an introduced property and a requested property.

FIG. 25 is a diagram showing an example of a mail transmitted to a customer.

FIG. 26 is a diagram showing an example of a property introduction screen.

FIG. 27 is a diagram showing an input screen for a new property.

FIG. 28 is a view showing a customer search screen.

FIG. 29 is a diagram showing a confirmation screen for an introduced property and a requested property.

FIG. 30 is a diagram showing an input screen on the trader side.

FIG. 31 is a diagram showing a screen when an in-house information update is selected.

FIG. 32 is a diagram showing a screen showing properties currently registered and details thereof.

[Explanation of symbols]

 1 Customer terminal 2 Information provider (trader) terminal 3 Telecommunication line (Internet) 4 Database

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Claims (2)

[Claims] 1. A database on the web for storing and accumulating data relating to customer's personal information collected through the Internet and request information relating to merchandise, and allows an information provider to access only the request information and search. Information providing means for permitting registration of the provided information on the information provider side corresponding to the request information, and distributing a registration destination of the provided information on the web to a customer who has presented the provided information. Means for the customer to browse the provided registration information on the web based on the registration destination distributed, and directly access the information provider who registered the provided information that matched or became interested in his / her own request. Information presenting means for presenting the above information, and mediating only the customer and the information provider with high probability that the request information matches the provided information. And an electronic mediation system. 2. Data relating to customer's personal information collected through the Internet and request information relating to merchandise are stored and stored in a database on a web, and an information provider is permitted to access only the request information and can be searched. Registering the information provided by the information provider corresponding to the request information, and further distributing a registration destination of the information provided on the web to the customer who presented the information provided, Browsing the registration provision information on the web based on the registered destination distributed, and presenting the access information to the information provider who registered the provision information that matches or is interested in his / her request, thereby making the request. An electronic mediation method, which mediates only the customer and the information provider that are highly likely to match information and property information.