JP2000285124A - Monitoring device and recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To speedily and appropriately answer an inquiry from the transmitter of a telephone call. SOLUTION: This monitoring device is provided with a transmitter information receiving part 4 for receiving the transmitter information of a telephone 2a, an address retrieving part 5 for retrieving the address of the transmitter on the basis of the telephone number of the transmitter, a monitor information retrieving part 6 for specifying a monitor area from the address retrieved by the address retrieving part 5 and a monitor information display control part 7 for performing control to display the specified monitor area and monitor information on a display part 8 and a telephone number data base A11 storing the correspondent relation of telephone numbers and addresses and a monitor data base A12 storing the correspondent relation of addresses and monitor positions are connected to the monitoring device. Since the monitor information display control part 7 displays the monitor area corresponding to the address of the transmitter of the telephone and the monitor information in that monitor area on the display part 8 on the basis of the telephone number data base A11 and the monitor data base A12, a monitoring person can appropriately answer the transmitter of the telephone call while confirming the monitor information displayed on the display part 8.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a technique for monitoring a water distribution state or the like and providing the monitored information to a supervisor or the like.

[0002]

2. Description of the Related Art FIG. 24 is a block diagram showing a schematic configuration of a conventional monitoring device. The monitoring device of FIG.
The monitoring information instructing unit 102 instructs a monitoring target based on the input information such as the monitoring area input from 1 and the monitoring database 103 is searched based on the instruction from the monitoring information instructing unit 102 to obtain desired monitoring information. A monitoring information display control unit 105 for controlling the extraction and display on the display unit 104;

[0003]

In the monitoring device shown in FIG. 24, when the monitoring person notices an abnormality himself or when he or she makes an inquiry from a telephone caller, the monitoring area is manually input from the input unit 101. Monitoring information in the monitoring area.

[0004] As described above, if the monitoring area is manually input, there is a problem that it is not possible to promptly respond to an emergency or a flood of telephone inquiries, so that confirmation of necessary information may be delayed. Was.

On the other hand, there has been proposed a device which automatically obtains the telephone number of a caller, displays the information of the caller on a map, and supports confirmation of the caller (Japanese Patent Application Laid-Open No. H5-165401). Gazette). Further, a map display device for displaying address information on a map has been proposed (JP-A-7-306869). further,
A map display system for displaying a target object on a map has been proposed (Japanese Patent Application Laid-Open No. 10-111649). The conventional devices disclosed in the above-mentioned publications relate to a given telephone number and a target object. It does not disclose a method of displaying information on a map and displaying information indicating whether an abnormality has occurred in a monitoring area.

Conventionally, therefore, it has not been possible for a supervisor who has received an inquiry from a telephone caller to promptly check the monitoring information in the area in which the inquiry was made and immediately respond to the caller. Further, since it was not possible to quickly select which monitoring area should be monitored from the plurality of monitoring areas, there was a problem that the burden on the monitoring personnel was large.

[0007] The present invention has been made in view of the above points, and an object of the present invention is to provide a monitoring device capable of promptly and appropriately answering an inquiry from a caller. It is in.

[0008]

According to a first aspect of the present invention, there is provided a monitoring apparatus for providing monitoring information of a monitoring area relating to a caller, wherein the telephone number of the caller is changed. Telephone number detecting means for detecting, address specifying means for specifying the address of the caller based on the detected telephone number, and monitoring information provision for providing monitoring information of a monitoring area related to the specified address to the caller Means.

According to the first aspect of the present invention, an address is specified from the telephone number of the caller, and monitoring information of a monitoring area related to the specified address is provided to the caller. Thus, the observer can respond to the inquiry of the caller while checking the monitor information.

According to the second aspect of the present invention, since the telephone number database and the area code database are provided, the address of the caller can be accurately specified.

According to the third aspect of the present invention, since the monitoring information is overwritten on the map displayed on the display unit, the monitoring information in each monitoring area can be easily grasped.

According to the fourth aspect of the present invention, since the monitoring area is highlighted, the monitoring person can grasp the monitoring area at a glance, and there is no possibility of misidentifying the monitoring area.

According to the fifth aspect of the present invention, since the related information related to the monitoring area is displayed together with the monitoring information, detailed information such as a future construction schedule can be provided to the sender.

According to the sixth aspect of the present invention, a monitoring area inquired by a plurality of callers is stored, and the monitoring area is set based on the stored monitoring area. To be able to respond quickly to many inquiries.

According to the seventh aspect of the present invention, since the selection menu and the automatic voice message by the automatic voice are provided to the caller, the inquiry of the caller can be classified in advance,
The number of times that the observer has to respond to the caller is reduced, and the number of observers can be reduced.

According to the invention of claim 8, when a plurality of telephones are simultaneously received from a plurality of callers, a selection menu or an automatic message by an automatic voice is provided to at least some of the telephones. Even if the number is insufficient, the minimum necessary information can be provided to each caller.

According to the ninth aspect of the present invention, when a plurality of telephones are simultaneously received from the same monitoring area, a selection menu or an automatic message by an automatic voice is provided to at least some of the telephones. Even if abnormalities occur in the area and telephone inquiries are concentrated, confusion can be avoided.

According to the tenth aspect of the present invention, if an appropriate answer cannot be made to the inquiry of the caller, the information of the caller is notified to another place and the caller is answered from that place. The caller can be answered from a place where an appropriate answer can be made.

According to the eleventh aspect of the present invention, since monitoring information obtained by monitoring at a plurality of locations is mutually provided, even if the monitoring area is too large to be monitored by a single monitoring person, the monitoring information cannot be obtained from another location. By receiving the monitoring information, an appropriate answer can be given to the sender.

According to a twelfth aspect of the present invention, there is provided a monitoring apparatus for providing monitoring information of a monitoring area relating to a caller, a position specifying means for specifying a current position of the caller, and a position relating to the specified current position. Monitoring information providing means for providing monitoring information of the monitoring area to the sender.

According to the twelfth aspect of the present invention, since the position of the caller is specified using means other than the telephone number, an optimum monitoring area can be set.

[0022]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, a monitoring device and a recording medium according to the present invention will be specifically described with reference to the drawings. Hereinafter, a monitoring device that monitors a water distribution state will be described as an example.

(First Embodiment) FIG. 1 is a block diagram showing a schematic configuration of a monitoring device according to a first embodiment of the present invention. 1 includes a line processing unit 3 for controlling transmission and reception of telephones 2a and 2b connected to a telephone line 1, and a telephone 2
a caller information receiving unit (phone number detecting means) 4 for receiving the caller information a, an address searching unit (address specifying means) 5 for searching for the address of the caller based on the telephone number of the caller, and an address search A monitoring information search unit 6 for specifying a monitoring area from the address searched by the unit 5, and a monitoring information display control unit (monitoring information providing means) 7 for controlling the display of the specified monitoring area and monitoring information on the display unit 8. And

The monitoring device includes an input unit 9 for inputting a target to be monitored (monitoring target), a display unit 8 for displaying monitoring information and the like, and a storage unit 10 for storing monitoring information and sender information. And a telephone number database A11 for storing the correspondence between telephone numbers and addresses, and a monitoring database A12 for storing the correspondence between addresses and monitoring positions.

The caller information receiving unit 4 uses, for example, a caller number notification service (number display) or the like.
Receive the caller's phone number before starting the call.

The address retrieval unit 5 retrieves an address from a telephone number (subscriber number), an area code, and a city code using a telephone number database A11 having a detailed configuration shown in FIG. The address to be searched specifies the corresponding monitoring area, and does not always require details such as the number of the street and the number of the street.
In addition, mobile phones and PHS (Personal Handy-phone Syste
It is desirable that phone numbers such as m) be registered in the phone number database along with the address.

The monitoring information search unit 6 specifies a monitoring area from an address using a monitoring database A12 whose detailed configuration is shown in FIG. The address and the monitoring area do not always correspond one-to-one, and may be one-to-n or n-to-one. As shown in FIG. 3, the monitoring database A12 stores unique monitoring information (monitoring data) for each monitoring area.
The monitoring information search unit 6 reads a monitoring area corresponding to the sender's address and monitoring information corresponding to the monitoring area.

Although the monitoring database is represented by one table in FIG. 3, the monitoring database may be composed of a plurality of tables according to the processing efficiency and the amount of data. FIG. 4 is a flowchart showing the processing operation of the monitoring device of FIG. First, when there is a call from the caller, the line processing unit 3 is switched to answer the call from the caller (step S1), and the caller information receiving unit 4 changes the telephone number of the caller before starting the call. Receive (Step S2).

Next, the address of the sender is searched by the address search unit 5 (step S3). Next, a monitoring area is specified by the monitoring information search unit 6 based on the address searched by the address search unit 5, and monitoring information (monitoring data) corresponding to the specified monitoring area is read from the monitoring database A12 (step S4). ). Next, the monitoring information display control unit 7 displays a specific monitoring area and the monitoring information of the monitoring area on the display unit 8 (step S5).

As described above, according to the first embodiment, since the monitoring area corresponding to the address of the caller and the monitoring information of the monitoring area are displayed on the display unit 8, the observer operates the display unit 8. While confirming the monitoring information displayed in, the user can have a conversation with the caller of the telephone, and can give an appropriate answer to the inquiry of the caller. In particular, since the presence or absence of an abnormality in the area inquired by the caller can be immediately confirmed, it is possible to quickly reply to the caller whether or not there is an abnormality.

(Second Embodiment) In a second embodiment, the address of the telephone caller can be specified more accurately.

FIG. 5 is a block diagram showing a schematic configuration of a second embodiment of the monitoring apparatus according to the present invention. In FIG. 5, the same components as those in FIG. 1 are denoted by the same reference numerals, and different points will be mainly described below.

The monitoring device shown in FIG. 5 includes a telephone number database B13 storing a table describing the relationship between telephone numbers and addresses, and a station number storing a table describing the relations between area codes and local numbers and addresses. And a database 14.

The telephone number database B13 is a database based on personal information such as customer information, as shown in detail in FIG. The station number database 14 is a table describing the area code in the telephone number and the relationship between the local station number and the address, as shown in FIG.

FIG. 8 is a flowchart showing the processing operation of the monitoring apparatus of FIG. First, when answering the call from the caller (step S11), the address of the caller is searched using the telephone number database B13 before starting the call (step S12). Next, it is determined whether or not the telephone number of the caller is registered in the telephone number database B13 (step S13). If the address is registered in the telephone number database B13, the corresponding address is read (step S14).

On the other hand, if the telephone number of the caller is not registered in the telephone number database B13, the station number database 14 is searched, and an address corresponding to the area code and the local area code of the caller is searched (step S15). .

When the processing in step S14 or S15 is completed, the same processing as in steps S4 and S5 is performed, and the monitoring area near the address of the caller and the monitoring information of the monitoring area are displayed on the display unit 8 (step S16). , S17).

As described above, according to the second embodiment, when the telephone number of the caller is registered, the detailed address of the caller is searched using the telephone number database B13. In order to estimate the caller's address from the area code and city code using the area code database 14,
The address of the sender can always be searched with high accuracy, and an appropriate answer can be given to the sender.

(Third Embodiment) In a third embodiment, monitoring information is displayed on a map.

FIG. 9 is a block diagram showing a schematic configuration of a third embodiment of the monitoring apparatus according to the present invention. In FIG. 9, the same components as those in FIG. 1 are denoted by the same reference numerals, and different points will be mainly described below.

The monitoring device shown in FIG. 9 has the configuration shown in FIG.
A map database 15 is provided. The monitoring database B16 stores information indicating the display position of monitoring information (monitoring data) as shown in FIG.

Monitoring information display control unit (map display control means)
7 displays a map of a monitoring area around the address searched by the address search unit 5 on the display unit 8 and superimposes monitoring information on the map. Thus, the observer can determine whether there is any abnormality in the monitoring information while checking the area inquired by the sender on the map. That is, the observer can visually grasp the area inquired by the caller, and can quickly and appropriately answer the caller.

(Fourth Embodiment) In the fourth embodiment, a part of the map displayed on the display unit 8 is highlighted.

FIG. 11 is a block diagram showing a schematic configuration of a fourth embodiment of the monitoring apparatus according to the present invention. In FIG. 11, the same components as those in FIG. 1 are denoted by the same reference numerals, and the following description focuses on the differences.

The monitoring apparatus of FIG. 11 includes a map highlighting control unit (map highlighting control means) 17 for highlighting a monitoring area in addition to the configuration of FIG. As shown in FIG. 12, the monitoring database C18 stores coordinates indicating a position where the monitoring area is highlighted on the map. As a result, as shown in an example in FIG. 13, the monitoring area is highlighted with a bold line on the map indicated by the dotted line.

As described above, in the fourth embodiment, since the monitoring area is highlighted, the monitoring person can grasp at a glance the place to be monitored, and can prevent the monitoring person from misunderstanding or misunderstanding the monitoring area. .

(Fifth Embodiment) In a fifth embodiment, related information is displayed together with monitoring information.

FIG. 14 is a block diagram showing a schematic configuration of a fifth embodiment of the monitoring apparatus according to the present invention. In FIG. 14, the same components as those in FIG. 1 are denoted by the same reference numerals, and the following description focuses on the differences.

The monitoring apparatus of FIG. 14 includes a monitoring related database (related information storage means) 19 and a related information display control unit (related information display control means) 20 in addition to the configuration of FIG.

The related information display control unit 20 controls to display various information related to the monitoring area on the display unit 8 using the monitoring related database 19 whose detailed configuration is shown in FIG. For example, FIG. 15 illustrates an example in which information related to construction performed or scheduled to be performed in a monitoring area is stored in the monitoring-related database 19. As a result, information such as water cutoff due to scheduled construction can be quickly and accurately transmitted to the sender.

As described above, in the fifth embodiment, since various information related to the monitoring area is displayed on the display unit 8 together with the monitoring information, the monitoring person can grasp more detailed information regarding the monitoring area. A more accurate answer can be made to the caller's inquiry. Further, it is possible to grasp not only whether or not an abnormality is currently occurring in the monitoring area, but also the possibility of occurrence of an abnormality in the future, and it is possible to foresee the abnormality to the caller.

(Sixth Embodiment) In a sixth embodiment, a monitoring area is narrowed by storing inquiries from a plurality of callers.

FIG. 16 is a block diagram showing a schematic configuration of a sixth embodiment of the monitoring apparatus according to the present invention. In FIG. 16, the same components as those in FIG. 1 are denoted by the same reference numerals, and different points will be mainly described below.

The monitoring apparatus shown in FIG. 16 has, in addition to the configuration shown in FIG. 1, a monitoring area recording unit (monitoring area storage means) 21 for recording the monitoring areas inquired by the caller in the past.
A monitoring area specifying unit (monitoring area specifying means) 22 for narrowing a monitoring area to be monitored based on the recorded information is provided.

In many cases, a plurality of inquiries are sent from an area where an abnormality has occurred. Therefore, the monitoring areas for which an inquiry has been made are recorded, and the monitoring area having a large number of inquiries is monitored with priority.

In some cases, administrative divisions and monitoring areas do not correspond one-to-one due to geographical reasons, etc., and the place where an inquiry is made spans a plurality of monitoring areas, and the monitoring area may not be narrowed down to one. Because there is.

FIG. 17 is a diagram showing an example in which administrative divisions and monitoring areas do not correspond one-to-one. FIG. 17 (a) shows an example in which a map is divided by administrative divisions, and FIG. Here is an example of classification by area. The "x" position in the figure indicates the location where the inquiry was made. As shown in FIG. 17 (a), the "x" position extends over three administrative divisions,
As shown in FIG. 17B, all the “x” positions are within one monitoring area. In such a case, as shown in FIG. 17C, the monitoring area including the “x” position is selected as the area to be monitored and highlighted.

As described above, in the sixth embodiment, since the monitoring area is narrowed down based on the location where the inquiry was made in the past, the location where the inquiry is most frequently performed can be mainly monitored.

(Seventh Embodiment) An automatic voice selection menu is provided to a caller to reduce the time and effort required for a supervisor to respond to a telephone call.

FIG. 18 is a block diagram showing a schematic configuration of a seventh embodiment of the monitoring apparatus according to the present invention. In FIG. 18, the same components as those in FIG. 1 are denoted by the same reference numerals, and the following description will focus on the differences.

The monitoring apparatus shown in FIG. 18 has a sender processing selection / response unit (selection / response means) 23 for providing an automatic voice selection menu to the sender in addition to the configuration shown in FIG.

When the caller starts a call, the caller processing selection / response unit 23 provides various menus by voice messages and categorizes the caller's request in detail.

For example, FIG. 19 is a flowchart showing the processing operation of the sender processing selection / response unit 23. First, when there is a call from the caller, a response message is played and a menu selection method is described (step S21).

Next, the contents of the selection menu are played by voice (step S22). Next, the content selected by the caller using the dial key or voice is detected (step S23), and processing according to the selected content is performed.

For example, when the caller selects "1", a normal information providing service process is executed (step S2).
4).

When the sender selects "2", it is determined that the inquiry is about an abnormality, and step S2 in FIG.
The subsequent processing (abnormality inquiry processing) is performed (step S
25).

When the caller selects "9", the call is disconnected without performing any processing.

As described above, in the seventh embodiment, the inquiries of the callers are automatically classified to some extent, so that the frequency at which the observer must respond to the inquiries of the callers can be reduced. Therefore, the burden on the supervisor can be reduced, and the number of supervisors can be reduced.

(Eighth Embodiment) In an eighth embodiment, when there are simultaneous calls from a plurality of callers, an automatic voice message is provided to a caller to whom the observer cannot respond. .

For example, when an abnormality occurs in the monitoring area, there is a possibility that a plurality of telephone calls are received at the same time. However,
Since the number of surveillance personnel who can respond is limited, it is necessary to take the minimum necessary response to the remaining telephone inquiries that the supervisor cannot respond to.

At this time, the caller who cannot be monitored by the observer may, for example, say, "There is a very busy telephone at this time. As of 11:10 am on November 1, an abnormality has occurred in the monitored area. We will provide the minimum amount of information by responding with a message such as "Please wait for a while and try again." The content of the message is
It is desirable to change it as appropriate from time to time.

As described above, in the eighth embodiment, when there are a plurality of telephones at the same time and all of them cannot be answered,
The monitoring device responds automatically and with an automatic message,
Since the minimum required information is provided to the caller, it is possible to deal with the caller's inquiry without increasing the number of monitoring personnel.

(Ninth Embodiment) In the ninth embodiment, when a plurality of inquiries are made from the same monitoring area, an automatic voice message is provided to a caller to whom the observer cannot respond. .

For example, when an abnormality occurs in a monitoring area, a plurality of inquiries may be sent from the area at the same time. However, each observer is often assigned to a specific area, and not all observers can answer calls from the same area.

Therefore, if the telephones from the same monitoring area are concentrated, it is impossible for the supervisor in charge to answer all the telephones. In such a case, "Currently, xx of xx area
Phones are very crowded for confirmation. Please give me a call later. " If the contents of the telephone inquiry can be predicted to some extent, a specific answer may be included in the automatic response message.

As described above, according to the ninth embodiment, when there are a plurality of telephone inquiries from the same monitoring area, and when the monitoring staff cannot respond to all of them, an automatic response message is provided to the sender. At least the minimum necessary information can be provided to each caller without increasing the number of observers.

(Tenth Embodiment) The tenth embodiment provides monitoring information by means other than a telephone.

FIG. 20 is a block diagram showing a schematic configuration of a monitoring apparatus according to a tenth embodiment of the present invention. 20, the same components as those of FIG. 1 are denoted by the same reference numerals, and the following description focuses on the differences.

The monitoring apparatus shown in FIG. 20 includes, in addition to the configuration shown in FIG. 1, a monitoring information providing unit 24 for providing monitoring information to a caller by means other than a telephone. For example, according to a caller's request, more specific monitoring information is provided using an automatic transmission service such as facsimile or electronic mail.

As a result, more detailed information than the telephone can be provided to the caller, and appropriate responses can be made to various requests of the caller.

(Eleventh Embodiment) In the eleventh embodiment, the information of the caller is notified to another place which can appropriately respond to the inquiry of the caller.

FIG. 21 is a block diagram showing a schematic configuration of an eleventh embodiment of the monitoring apparatus according to the present invention. In FIG. 21, the same components as those in FIG. 1 are denoted by the same reference numerals, and the following description will focus on differences.

The monitoring apparatus shown in FIG. 21 has, in addition to the configuration shown in FIG. 1, a caller information notifying section (caller information notifying means) 2 for notifying information such as the address and telephone number of the caller to a designated place.
5 is provided.

When the monitoring area is wide, it is difficult for the observer to monitor all the monitoring areas. Therefore, if the observer who received the call is not very familiar with the situation around the address of the caller, the caller information notifying unit 25 sends the caller the location of the monitoring area around the address of the caller. The address, telephone number, etc., and request the caller to provide monitoring information. The caller information notifying section 25 notifies caller information to other places via various communication means such as telephone, FAX, e-mail, and network.

As described above, in the eleventh embodiment, when an appropriate answer cannot be made to a telephone inquiry from a caller, the information of the inventor is notified to another place where it is thought that an appropriate answer can be made. Thus, an appropriate answer can always be given to the caller.

(Twelfth Embodiment) In a twelfth embodiment, the same monitoring area is monitored in cooperation with a plurality of locations.

FIG. 22 is a block diagram showing a schematic configuration of a twelfth embodiment of the monitoring apparatus according to the present invention. In FIG. 22, the same components as those in FIG. 1 are denoted by the same reference numerals, and the following description will focus on the differences.

The monitoring apparatus shown in FIG. 22 has, in addition to the configuration shown in FIG. 1, a monitoring information linking section (mutual providing means) for automatically providing monitoring information to another place for monitoring the same monitoring area.
26.

In the present embodiment, when the monitoring area is wide, it is assumed that monitoring of the monitoring area is performed in cooperation with a plurality of places. In other words, if the monitoring area is wide, the observer does not always know the detailed monitoring information for the entire area of the monitoring area. Answer.

There is no particular limitation on the format in which the monitoring information linking unit 26 provides information, and telephone, fax, e-mail, network, and the like are considered as examples.

As described above, in the twelfth embodiment, the same monitoring area is monitored in cooperation with a plurality of places, so that even if the monitoring area is wide, it is possible to appropriately respond to the inquiry of the caller. Can provide information.

(Thirteenth Embodiment) In a thirteenth embodiment, the position of a caller is automatically specified without using the telephone number of the caller.

FIG. 23 is a block diagram showing a schematic configuration of a thirteenth embodiment of the monitoring apparatus according to the present invention. In FIG. 23, the same components as those in FIG. 1 are denoted by the same reference numerals, and differences will be mainly described below.

The monitoring apparatus of FIG. 23 includes a position specifying unit (position specifying means) 27 for specifying a position using a position information service such as a mobile phone, in addition to the configuration of FIG. Further, the monitoring information search unit 6 searches for monitoring information in consideration of not only the address specified by the address search unit 5 but also the position of the caller specified by the position specifying unit 27.

The reason for providing the position specifying unit 27 is as follows.
This is because if the caller uses a mobile phone such as a mobile phone or a PHS, the position of the caller cannot be specified only by the phone number of the caller. Using the information service, the position of the caller is specified, and based on the specified position, the monitoring information search unit 6
Retrieves monitoring information from the monitoring database A12.

As described above, in the thirteenth embodiment, since the position of the caller can be accurately specified, appropriate monitoring information can be provided to the caller. In some cases, a telephone number database and a station number database are not required.

[0097] The position of the caller may be specified using a GPS receiver. In this case, the GPS receiver may be attached to a watch, a mobile phone, a pager (registered trademark), or the like.

In each of the embodiments described above, the monitoring device for monitoring the water distribution state has been described. However, the present invention can be applied to various types of monitoring other than the water distribution state.

The above-described monitoring device may be constituted by hardware or software. For example, FIG.
When the processing such as is performed by software, a program for performing the processing may be stored in a recording medium such as a floppy (registered trademark) disk or a CD-ROM, and may be read and executed by a computer. The recording medium is not limited to a portable medium such as a magnetic disk or an optical disk, but may be a fixed recording medium such as a hard disk device or a memory.

A program for performing the processing shown in FIG.
It may be distributed via a communication line (including wireless communication) such as the Internet. Further, the program for performing the processing shown in FIG. 4 or the like is encrypted, modulated, or compressed, and is transmitted via a wired or wireless line such as the Internet.
Alternatively, it may be stored in a recording medium and distributed.

[0101]

As described above in detail, according to the present invention, an address is specified from a telephone number or the like of a caller, and monitoring information of a monitoring area related to the address is provided to the caller.
The observer checks the monitoring information displayed on the display,
It is possible to answer a call from a caller, and to quickly and appropriately answer an inquiry from the caller.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a schematic configuration of a monitoring device according to a first embodiment of the present invention.

FIG. 2 is a diagram showing a data configuration of a telephone number database A.

FIG. 3 is a diagram showing a data configuration of a monitoring database A.

FIG. 4 is a flowchart showing a processing operation of the monitoring device of FIG. 1;

FIG. 5 is a block diagram showing a schematic configuration of a second embodiment of the monitoring device according to the present invention.

FIG. 6 is a diagram showing a data configuration of a telephone number database B.

FIG. 7 is a diagram showing a data configuration of a station number database.

FIG. 8 is a flowchart showing a processing operation of the monitoring device of FIG. 5;

FIG. 9 is a block diagram showing a schematic configuration of a third embodiment of the monitoring device according to the present invention.

FIG. 10 is a diagram showing a data configuration of a monitoring database B.

FIG. 11 is a block diagram showing a schematic configuration of a fourth embodiment of the monitoring device according to the present invention.

FIG. 12 is a diagram showing a data configuration of a monitoring database C.

FIG. 13 is a diagram showing an example in which a monitoring area is highlighted.

FIG. 14 is a block diagram showing a schematic configuration of a fifth embodiment of the monitoring device according to the present invention.

FIG. 15 is a diagram showing a data configuration of a monitoring-related database.

FIG. 16 is a block diagram showing a schematic configuration of a sixth embodiment of the monitoring device according to the present invention.

FIG. 17 is a diagram showing an example in which administrative divisions and monitoring areas do not correspond one-to-one.

FIG. 18 is a block diagram showing a schematic configuration of a seventh embodiment of the monitoring device according to the present invention.

FIG. 19 is a flowchart showing a processing operation of a sender processing selection / response unit.

FIG. 20 is a block diagram showing a schematic configuration of a monitoring apparatus according to a tenth embodiment of the present invention.

FIG. 21 is a block diagram showing a schematic configuration of an eleventh embodiment of the monitoring device according to the present invention.

FIG. 22 is a block diagram showing a schematic configuration of a twelfth embodiment of the monitoring device according to the present invention.

FIG. 23 is a block diagram showing a schematic configuration of a thirteenth embodiment of the monitoring device according to the present invention.

FIG. 24 is a block diagram showing a schematic configuration of a conventional monitoring device.

[Explanation of symbols]

 Reference Signs List 1 telephone line 2a, 2b telephone 3 line processing unit 4 sender information receiving unit 5 address search unit 6 monitoring information search unit 7 monitoring information display control unit 8 display unit 9 input unit 10 storage unit 11 telephone number database A 12 monitoring database A 13 telephone number database B 14 station number database 15 map database 16 monitoring database B 17 map emphasis display control unit 18 monitoring database C 19 monitoring related database 20 related information display control unit 21 monitoring area storage unit 22 monitoring area specifying unit 23 caller processing selection・ Response unit 24 Monitoring information providing unit 25 Caller information notification unit

──────────────────────────────────────────────────の Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI theme coat ゛ (Reference) H04M 3/42 H04M 3/42 T 5K101 11/00 301 11/00 301 G06F 15/403 380D (72) Invention Person Shinya Kondo 1 Toshiba-cho, Fuchu-shi, Tokyo, Japan Inside the Fuchu Plant, Toshiba Corporation (72) Inventor Masayoshi Kawasaki 1-town Toshiba, Toshiba-cho, Fuchu-shi, Tokyo Inside the Fuchu Plant, Toshiba Corporation (72) Inventor: Manabu Matsumae 1 Toshiba-cho, Fuchu-shi, Tokyo Inside the Fuchu Plant, Toshiba Corporation (72) Inventor Shinichi Kondo 1-1-1, Shibaura, Minato-ku, Tokyo Inside the head office of Toshiba Corporation (72) Inventor Tomiko Ishihara Osaka 1-1-30 Oyodonaka, Kita-ku, Osaka-shi Toshiba Corporation Kansai Branch F term (reference) 2C032 HC22 HC27 5B075 ND07 NK10 PP10 PQ02 PQ04 PQ22 PQ69 UU13 5C087 AA02 AA09 AA10 AA15 AA17 AA19 BB12 BB46 BB64 BB74 DD01 DD21 DD31 EE07 EE15 FF23 GG12 GG18 GG19 GG21 GG67 5K024 AA79 CC10 DD06 FF04 GG01 GG10 5K036 AA00 EE01 JJ05 JJ13 NN01 NN13 NN01 NN01

Claims (14)

[Claims] 1. A monitoring device for providing monitoring information of a monitoring area related to a caller of a telephone, a telephone number detecting means for detecting a telephone number of the caller, and a caller of the caller based on the detected telephone number. A monitoring apparatus comprising: an address specifying unit that specifies an address; and monitoring information providing unit that provides monitoring information of a monitoring area related to the specified address to a sender. 2. A telephone number database which stores a plurality of addresses in association with telephone numbers, and an area number database which stores a plurality of addresses in association with an area code and a local area code, respectively, If the address corresponding to the telephone number detected by the telephone number detecting means is stored in the telephone number database, the specifying means specifies the address of the caller based on the address, and stores the address in the telephone number database. The monitoring device according to claim 1, wherein if not, the address of the caller is specified based on the address in the station number database. 3. A map display control means for displaying a map around the address specified by the address specifying means on a display unit, wherein the monitoring information providing means displays the address on a map displayed on the display unit. 3. The monitoring device according to claim 1, wherein the monitoring information of the monitoring area related to the address specified by the specifying unit is overwritten. 4. On a map displayed on the display unit,
The monitoring apparatus according to claim 3, further comprising a map highlighting control unit that highlights a monitoring area related to the address specified by the address specifying unit. 5. Related information storage means for storing related information related to monitoring information of each monitoring area, and said related information of the monitoring area related to the address specified by said address specifying means from said related information storage means. Search and
The monitoring device according to any one of claims 1 to 4, further comprising: related information display control means for displaying the searched related information together with the corresponding monitoring information on the display unit. 6. A monitoring area storing means for respectively storing monitoring areas inquired by a plurality of callers, and a monitoring area specifying means for narrowing the monitoring area based on the plurality of monitoring areas stored in the monitoring area storing means. The monitoring device according to any one of claims 1 to 5, wherein the monitoring information providing unit provides monitoring information of a monitoring area narrowed down by the monitoring area specifying unit. 7. The monitoring apparatus according to claim 1, further comprising selection response means for providing a selection menu or an automatic voice message by an automatic voice to a caller. 8. The selection response means provides a selection menu or an automatic voice message by automatic voice to at least some of the plurality of telephones when a plurality of telephones are simultaneously received from a plurality of callers. The monitoring device according to claim 7, wherein: 9. The selection response means provides a selection menu or an automatic voice message by an automatic voice to at least some of the telephones when a plurality of telephones are simultaneously received from the same monitoring area. The monitoring device according to claim 7, wherein: 10. A caller information notifying means for notifying information about a caller at a place different from the place where the caller has called and at a place where an appropriate answer can be given to the caller. The monitoring device according to claim 1, wherein: 11. A system according to claim 1, further comprising a mutual providing unit for mutually providing monitoring information at said plurality of places when monitoring is performed at a plurality of places with respect to the same monitoring area.
The monitoring device according to any one of claims 10 to 13. 12. A monitoring device for providing monitoring information of a monitoring area related to a caller, a position specifying means for specifying a current position of the caller, and monitoring information of a monitoring area related to the specified current position. And a monitoring information providing means for providing the information to the sender. 13. A computer-readable recording medium storing a program for providing monitoring information of a monitoring area associated with a caller, a first procedure for detecting a caller's telephone number, and a detected telephone call. A computer-readable program recording a program comprising: a second procedure for identifying a caller's address based on a number; and a third procedure for providing a monitor with monitoring information of a monitoring area associated with the identified address. Possible recording medium. 14. A computer-readable recording medium storing a program for providing monitoring information of a monitoring area related to a caller, a first procedure for specifying a current position of the caller, A second procedure for providing to the sender the monitoring information of the monitoring area related to the location; and a computer-readable recording medium recording a program comprising: