JP2000113039A - Business negotiation inquiry and answer system - Google Patents

Abstract

(57) [Summary] [Problem] To provide a negotiation inquiry examination / reply system for converting negotiation information between a customer and a manufacturer into electronic data and transmitting the data to each other. SOLUTION: Based on negotiation inquiry information input as electronic data, a negotiation inquiry examination / answer system for preparing answer data by examining whether or not an order can be accepted and a delivery date, or further adding information for ordering. Data check means 1;
Negotiation list display means for displaying a list of negotiations of inquiry information, negotiation content display means for displaying details of individual negotiation contents, product manufacturing feasibility study / judgment device 4 for determining whether a product can be manufactured, and calculating a delivery date A business negotiation inquiry comprising a delivery date study calculation device 5 and a price study calculation device 6 for calculating prices
Answer system. Further, the system is provided with a profit study calculation device 7 for calculating profitability, which is information inside the manufacturer, and a boss decision device 9 for making a decision of the boss.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for examining and answering negotiations for negotiations on negotiations on products that are based on a negotiation-based production system, not on catalog products.

[0002]

2. Description of the Related Art In a manufacturing industry, for a product manufactured by a make-to-order manufacturing method, at the time of a business negotiation, information on whether or not the manufacturer can manufacture the product is provided in response to information from a customer. , And the delivery date must be answered quickly and accurately. Conventionally, customers have been limited to inquiries by telephone / fax or by direct interview, and it has been difficult to respond quickly and accurately. In addition, even if the company considers it in-house,
He relied on a request at X.

[0003] Japanese Patent Application Laid-Open No. 9-259191 proposes a production management system for enabling a proper calculation of a delivery date when considering an inquiry. This technology includes an inquiry information input device, a provisional order information creation device, a load pile, a mountain crusher, an order contract information input device, an inquiry resolution information input device,
And a delivery date response information output device.

[0004] The confirmed order information for which the order has been confirmed is stored in the storage means by the confirmed order information input means. When there is an inquiry, when the inquiry information is input by the inquiry information input device, the provisional order information creation device extracts the confirmed order information similar to the inquiry information from the storage means. Based on this confirmed order information, the temporary order information creating apparatus creates temporary order information by supplementing specifications such as the load of the production amount in the production process.

[0005] More specifically, first, information on order contract or inquiry cancellation is input to an order agreement information input device and an inquiry cancellation information input device. Then, according to this information,
A load adjusting means such as a load pile or a crusher adjusts the load. Thereafter, the expected delivery date is calculated using the confirmed order information under the load state, and is output from the delivery date response information output device.

[0006]

[Problems to be solved by the invention]
Business negotiations by facsimile or direct interviews have drawbacks such as lack of accuracy in the contents of transmission and loss of information. Also, if you want to discuss with the manufacturer, call the manufacturing department.
Since the request is made by AX, it takes a long time to obtain the examination result from the manufacturing department, and it is necessary to reply to the customer again by telephone / fax, resulting in a great deal of trouble.

In Japanese Patent Application Laid-Open No. 9-259191,
Although a description for examining the delivery date at the time of inquiries is described, each person in charge operates the inquiry information input device to input various information, such as the contents of the inquiries. As for the output, there is only a description that the calculated expected delivery date is output from the delivery date answer information output device, and there is no description on how to answer the customer. As described above, this prior art does not mention the exchange of electronic data with customers at all.

[0008] In addition, although the load can be calculated as information inside the manufacturer, it does not refer to the determination as to whether manufacturing is possible or not and the calculation of the price. Further, even though the delivery date can be calculated from the calculation of the load or the like, there is no description about means for determining whether or not it is profitable. Therefore, there is a problem that the performance of the manufacturer may be worsened by receiving an order using the system of the related art.

According to the present invention, information on negotiations between a customer and a manufacturer is converted into electronic data as electronic data in accordance with an established format, and the data is transmitted to each other. Make it possible,
The purpose of the present invention is to provide a business negotiation inquiry / response system that can accurately and promptly respond to customers. In addition, an object of the present invention is to provide a business negotiation inquiry / response system that can utilize request information from customers and response information from manufacturers for various data analyses.

[0010]

According to a first aspect of the present invention, negotiation information from a customer entered as electronic data is edited as individual specification data, and based on the specification data, the availability of an order and the delivery date are examined. This is a negotiation inquiry review and answer system that creates answer data and outputs the answer data.

[0011] The negotiation inquiry review and answer system of the present invention
Obtain negotiation inquiries from customers as electronic data (transmission, media, direct input, etc.). The electronic data of the negotiation inquiry information from the customer should be in a predetermined format,
It is desirable from the viewpoint of subsequent data processing. These electronic data are edited into a format (hereinafter, specification data) that can be handled by data processing means such as a database system.

[0012] Thereafter, whether or not an order can be accepted and the delivery date of the specification data are examined. Of these, whether or not an order can be accepted cannot be processed only by a normal order management system. This can be solved by providing a means for referencing past order information, for example, a database of order information. A normal production management system can be used for examining the delivery date.

In this way, a response is created and output by examining whether an order can be accepted and a delivery date. The output of the answer is desirably electronic data, and the exchange of the negotiation inquiry information with the customer can be converted into electronic data including the answer. As a result, not only can a manufacturer's business discussion and answering business be digitized, but also a customer can obtain an inquiry response in electronic data, thereby rationalizing the inquiry and ordering business.

[0014] The second invention is provided with negotiation information adding means for adding information for ordering necessary for receiving an order as part of the response data or additional information to the negotiation inquiry information from the customer. This is a negotiation inquiry review / answer system according to the first invention. This negotiation inquiry review / reply system is provided with negotiation information addition means, and can add, as reply data to a customer, information necessary for receiving an order as well as determination of manufacturing availability, delivery date and price. This allows
The customer can promptly confirm whether his / her negotiation inquiry information has been correctly transmitted to the manufacturer or the like without reconfirming by telephone or the like. In that case, it is desirable to reply as electronic data (transmission).

Further, the obtained data can be corrected or new data can be input by the negotiation information input means. As a result, even if the negotiation inquiry information from the customer is somewhat inaccurate, it is possible to examine whether or not the order is accepted and the delivery date, and it is possible to reply by adding accurate ordering information.

According to a third aspect of the present invention, there is provided a data check function for executing a simple / related check on acquired data, a negotiation list display means for displaying a negotiation list of inquiry information, and a negotiation for displaying the details of the individual negotiation contents. Content display means,
Product manufacturing feasibility study determination device for determining the feasibility of product manufacturing,
A negotiation consultation / response system according to the first or second invention, characterized by comprising a delivery date study calculation device for calculating a delivery date and a price study calculation device for calculating a price.

According to the present invention, the data check function
Perform a single / related check on the obtained data,
An error is prevented from occurring due to an input error on the customer side. The negotiation list display means displays a list of negotiations currently inquired, but it is desirable to arrange and display a large number of inquiries information according to persons in charge and others. The negotiation contents display means displays details of individual negotiation contents from the list of inquiry information.

Thereafter, as described above, whether or not an order is accepted and the delivery date are examined and a response is created and output. The details are as follows. First, the product manufacturing feasibility study determination device determines whether or not the product can be manufactured, which is information for responding to the customer.
This can be implemented, for example, by means for referring to a database of order information.

The delivery date study calculating device calculates data for studying the delivery date. Here, as in a normal production management system, the optimum delivery date can be set by comparing and examining the times at which production is possible, based on technical standards such as the standard production schedule and the production schedule. The price consideration calculation device calculates an appropriate price from the above specification data and a predetermined standard manufacturing cost. It should be noted that, in answering the customer, the person in charge can make appropriate corrections based on business decisions or the like.

According to a fourth aspect of the present invention, there is provided the first to third aspects of the present invention including a profit consideration study calculating device for calculating profitability, which is information inside a manufacturer, and a supervisor decision device for making a supervisor decision. It is a business inquiry inquiry and answer system.

According to the present invention, an information processing means used inside the manufacturer is further provided, so that profitability can be examined, and a decision-making process such as accepting or rejecting a response to a customer can be performed.

[0022] The profit consideration study calculation device calculates the appropriate price or the price corrected by business judgment or the like.
The profitability is calculated from a predetermined standard manufacturing cost. The person in charge can further correct the content of the answer based on the calculated profitability or make a final decision at the person in charge.

The supervisory approval device displays the contents of the answer to the customer determined by the person in charge. With respect to the displayed contents, a person such as a boss who has authority to make a decision judges and examines a response to the customer. Based on the result of the examination, it is decided whether or not to accept the answer to the customer, and by adding information of approval or rejection, the boss's decision is made. The answer to the hired customer is sent as it is or returned to the person in charge, and then transmitted or output to the customer in the form of electronic information (in the case of an electronic medium or the like).

[0024]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, the present invention will be specifically described with reference to embodiments. FIG. 1 is an overall apparatus configuration showing an example of an embodiment of a system according to the present invention. The computer system 101 is installed at a customer. This computer system can be applied even to a customer-specific system construction. However, in order to exchange electronic data, the data items and formats are the same, and the transmission of electronic data is performed according to the same determined procedure.

The general-purpose wide area public line 102 is a communication line that connects a customer's computer system with a computer system in a manufacturer. Here, general-purpose wide area public line 1
Although 02 is used, it goes without saying that a dedicated line may be used instead.

The main computer 103 is installed in the manufacturer, and the terminals 105 and 106 are terminals in the manufacturer. The various examination DBs 111 indicate various databases used in the present invention, and may be a distributed database system instead of a single database system.

FIG. 2 is a flowchart of a negotiation inquiry review / reply operation using the system of the present invention (hereinafter, this system), and FIG. 3 is a block diagram showing the configuration of this system.

1) Data Check Processing S1 This is performed by the preprocessing device 1. Here, a data check is performed on the electronic data obtained from the customer so that the examination of the availability of production, the examination of the delivery date, the examination of the price, and the like performed at the client terminal are smoothly performed. First, a single check, which is a check for each item, and an association check, which is a check across items, are performed.

If an error occurs in the check,
The information is stored. Furthermore, in order for the information processing device to execute various examinations, a product code for specifying the product, conversion of dimensions to a unified unit, unit weight calculation in the unified unit, and the like are performed, and the results are processed as information. Store it inside the device.

2) Business negotiation list display S2, business negotiation content display S3 These processes are performed by the business negotiation review device 2. A list of negotiations from customers is displayed for each person in charge of negotiation review. FIG. 4 shows an example of the display screen. Usually, a plurality of orders exist in one negotiation. When the person in charge selects a negotiation to be considered from the list, the details of the negotiation are displayed.

After confirming the contents, add and add
If there is no need for correction, the next step, a manufacturing feasibility study process S4, is performed. If there is an item that needs to be added / corrected, the relevant item is appropriately added / corrected, and then the next step, a manufacturing feasibility study process S4, is performed.

3) Manufacturability judgment examination process S4 These processes are performed by the manufacturability judgment examination device 4. In the present study, a study of the feasibility of the manufacturing is performed based on the data that is correct or the data that is correct by adding or modifying necessary data, that is, the data that defines the manufacturing specifications of the negotiation. As a result, a list (summary version) of the production feasibility results of all the orders constituting the target negotiation is displayed. In the list, the results of the production feasibility of executing the processing for a plurality of production facilities are displayed. In the present embodiment, the maximum is three facilities.

FIG. 5 shows an example of the display screen. The summary version merely displays the determination results, but the detail screen displays the reasons for determination for manufacturing facilities other than those that can be manufactured. In addition, it is desirable to have a function of presenting data even when the determination result for the data that defines the manufacturing specification indicates that the production cannot be performed. Conventionally, manufacturable manufacturing specification data could not be obtained without investigating it in a manual book or inquiring technical personnel in the manufacturing department, but this can be easily referred to.

Further, the present determination and examination apparatus has a function of presenting, as reference information, data defining a manufacturing specification that can be manufactured in the vicinity of data specifying a manufacturing specification that cannot be manufactured. This can be performed, for example, by sorting the data of the manufacturing specification and displaying the data that can be manufactured near the value. As a result, it is possible to significantly reduce the time required for the examination of the determination as to whether or not the device can be manufactured as compared with the related art.

4) Delivery date examination processing S5 This is performed by the delivery date examination device 5. Here, based on the delivery date desired by the customer, information on the standard manufacturing work period of the product corresponding to the data defining the product and the closest manufacturing start time of the product is displayed. The person in charge of the study can set the optimal delivery date by comparing the data of the delivery date requested by the customer with the data of the standard manufacturing time and the production start time.

The information on the standard manufacturing period of these products and the start of manufacturing of the products should be provided on a regular basis from the manufacturing department to the information processing device of the study department using this system. desirable. As a result, a reviewing department such as a sales department can always review the latest information without individually confirming it to the manufacturing department, and the time required for confirmation is reduced.

5) Price Study Calculation Process S6 This is performed by the price study calculation device 6. Here, price calculation is performed by a predetermined calculation formula. The price calculation formula varies depending on the product, the sales target area, the sales form, and the like. The price of the product is automatically calculated by selecting a price calculation formula suitable for the product desired by the customer. The result is displayed as a response price, but displaying a premium price or the like when there is a special request from the customer for the product in addition to the standard price is convenient for determining the response price. Instead of the automatically calculated standard price and premium price, it is more desirable to be able to directly input the standard price and premium price at the discretion of the person in charge of the negotiation and calculate and display the answer price based on the result.

Further, the answer price obtained by directly inputting the answer price, the standard price, and the surcharge price by automatically calculating the standard price and the surcharge price according to factors such as market trends, market conditions, and consumer trends are directly answered. If it is not possible, a function for directly inputting the answer price can be provided. At this time, a reverse calculation function for presenting the standard price and the extra price based on the answer price in reverse to the usual case is provided. FIG. 6 shows an example of the price review screen.

6) Profit reviewing calculation process S7 This is performed by the profit reviewing device 7. At the same time as the price calculation, profit calculation, which is important information inside the manufacturer, can be performed. Here, the cost information of the product is searched based on the data defining the product, the profit / loss calculation and the marginal profit calculation are automatically performed and presented to the person in charge.

Also in the profit calculation, a function can be provided in which cost information is directly input at the discretion of the person in charge of the negotiation, and the profit / loss calculation and marginal profit calculation are executed and displayed based on the result.
In the past, the price calculation function and the profit calculation function were performed without interlocking, and such profit study calculation processing was not possible. With this function, the work time can be significantly reduced.

7) Order information adding process S8 This is performed by the order information adding device 8. As a result of responding to an inquiry from a customer, an order will be received from the customer.However, with only the information from the customer, information shortage often occurs during manufacturing, shipping, and delivery within the manufacturer. . As a result, a data error occurs when the order production / sales management system, which is a different information processing device, accepts an order from a customer in electronic data.

Therefore, the order information adding process is provided for the purpose of avoiding the situation. This process is a function that allows the inquiry negotiation reviewer to additionally input and correct order information data for the additional applicable item, and to respond to the customer with electronic data including the additional information. By providing this function, there is no need to make inquiries from the customer to the manufacturer at the time of ordering, and both parties can work more efficiently.

8) Boss decision processing S9 This is performed by the boss decision device 9. Even if the negotiation reviewer finishes studying the negotiation and completes the creation of reply information to the customer, in the actual business, he / she cannot reply to the customer until the supervisor approves the content. With this process, when the negotiation reviewer finishes reviewing the negotiation,
For example, the terminal of the person in charge automatically notifies the terminal of the supervisor by the mail function. The boss checks the contents of the negotiation response draft created by the person in charge, and decides whether to approve or return.

At this time, the terminal of the supervisor automatically notifies the terminal of the person in charge by the mail function. The person in charge checks the content of the email, responds to the customer with electronic data if the negotiation information has been approved, and if it is returned,
The answer will be examined again.

[0045]

According to the present invention, by obtaining the negotiation inquiries information from the customer as electronic data, the manufacturer can make a telephone / phone call when examining the core information for responding to the customer. Since the answer result can be obtained by one information processing terminal without relying on the facsimile, the time required for the examination work can be greatly reduced. Furthermore, the effects of the present invention are significant, for example, by accumulating it as electronic data, it can be used for various data analysis, and it can also be used for formulating advanced sales strategies.

[Brief description of the drawings]

FIG. 1 shows an overall apparatus configuration according to the present invention.

FIG. 2 is a flowchart showing an operation at the time of a negotiation inquiry review / reply.

FIG. 3 is a block diagram showing a configuration of a negotiation inquiry / response system of the present invention.

FIG. 4 is an example of a screen showing a list of negotiations at the time of considering and answering negotiations.

FIG. 5 is an example of a screen showing a manufacturing feasibility determination result at the time of negotiation inquiry / response.

FIG. 6 is an example of a screen for executing a price review when discussing and answering a negotiation inquiry;

[Explanation of symbols]

 DESCRIPTION OF REFERENCE NUMERALS 1 Pre-processing device 2 Business negotiation reviewing device 4 Manufacturing availability determination reviewing device 5 Delivery time reviewing device 6 Price reviewing calculation device 7 Profit reviewing device 8 Order information adding device 9 Supervisory decision-making device 101 Customer computer system 102 General-purpose wide area public line 103 Main computer 104 LAN 105 In-house terminal (sales representative) 106 In-house terminal (for supervisor) 111 Various examination DB

 ────────────────────────────────────────────────── ─── Continued on the front page (72) Ryo Kamizawa, Inventor F-term (reference) 5B049 AA04 AA06 BB07 BB11 CC05 CC11 DD05 EE02 5 FF03 GG02

Claims (4)

[Claims] Claims 1. A business negotiation inquiry information entered as electronic data from a customer is edited as individual specification data, and based on the specification data, whether or not an order can be accepted and a delivery date are examined, and response data is created. Negotiation inquiry / response system that outputs 2. A negotiation information adding means for adding order information necessary for receiving an order as part of response data or additional information to negotiation inquiry information from a customer. Negotiation consultation and answer system. 3. A data check means for executing a simple / related check on the obtained data, a negotiation list display means for displaying a negotiation list of inquiry information, and a negotiation content display means for displaying details of the individual negotiation contents. 3. The business negotiation according to claim 1, further comprising a product manufacturing feasibility study determining device for determining whether the product can be manufactured, a delivery date study calculating device for calculating a delivery date, and a price study calculating device for calculating a price. Inquiry review / answer system. 4. A business negotiation inquiry system according to claim 1, further comprising: a profit consideration study calculation device for calculating profitability as information inside the manufacturer; and a supervisor decision device for making a decision of the supervisor.・ An answer system.