CN108090817A - Sincere platform and its application method under background of travelling - Google Patents

Abstract

The invention discloses an integrity platform under the background of tourism. The supervision module is responsible for processing merchants joining or withdrawing from the platform, as well as reviewing commodity information submitted by merchants joining the platform and handling complaints submitted by customers; the merchant module Responsible for submitting applications for joining the platform to the supervisory agency, and merchants joining the platform release relevant information about products for sale to the supervisory agency and respond to customer complaints; the tourist module is responsible for tourists applying to join the platform, viewing the information of products for sale provided by merchants, and tourists submitting Complaint information, etc.; the platform of the present invention not only has the advantages of transparent prices of online commodities, but also has the advantages of allowing tourists to directly experience characteristic commodities in physical stores, so that tourists can rest assured to buy local characteristic commodities during travel; the supervisory agency directly supervises on the platform , It can avoid problems such as mutual buck-passing between different supervision departments in the process of tourists' complaints and untimely handling of tourists' complaints.

Description

Integrity platform in the context of tourism and how to use it

technical field

The invention relates to the field of mobile Internet, in particular to an integrity platform under the background of tourism and a method for using the same.

Background technique

The acceleration of the pace of modern life has led to more and more pressure on people's work and life. Tourism has become one of the indispensable choices for people to relieve their tense work and life rhythm. Tourism income has also become an important part of increasing national income; National Statistics Bureau data show that during the National Day Golden Week in 2017, the country received a total of 705 million domestic tourists, and realized domestic tourism revenue of 583.6 billion yuan, of which this part of income must include tourists’ income from purchasing special products in tourist destinations. Because tourists are not familiar with tourist destinations, there are situations where merchants in tourist destinations charge wild prices when selling goods. At present, the National Tourism Administration has opened the 12301 tourism complaint platform, but the premise of using this platform to complain is that tourists find false asking prices in merchants during the consumption process. problems; because tourists lack the correct evaluation of local specialty products, many times tourists cannot correctly evaluate the price of the purchased goods, which also provides opportunities for unscrupulous merchants to deceive tourists.

At present, mobile communication technology has been widely used. Can the mobile Internet be used more conveniently, so that tourists can have a certain understanding of the commodities sold before traveling or while purchasing commodities in tourist destinations, such as the price and quality of commodities consumed? Thus, it will be able to fundamentally reduce the chances of tourists being deceived by local businesses and improve the transparency of tourism consumption.

Contents of the invention

The purpose of the present invention is to overcome the deficiencies of the prior art, and provide an integrity platform and its usage method under the background of tourism. The communication network can check the integrity of the tourist destination or all the merchants in the tourist destination, the types of commodities provided by each merchant, the approximate sales price and the quality of the commodities at any time.

In order to achieve the above object, the present invention adopts the following technical solutions:

An integrity platform under the background of tourism, the platform includes four parts: a supervision module, a merchant module, a tourist module and a server-side module; or withdraw from the platform for processing, as well as review the product information submitted by the merchants who joined the platform and handle the complaints submitted by customers; the merchant module is deployed on the merchant’s computer or mobile phone, and is responsible for submitting the application for joining the platform to the supervisory agency and the process of joining the platform. Merchants release relevant information about the products for sale to the supervisory agency and respond to customer complaints; the tourist module is deployed on the customer's mobile phone, responsible for tourists applying to join the platform, checking the information of the products for sale provided by the merchant, and submitting complaint information by tourists; the server side The module is deployed on the central server, responsible for receiving relevant information submitted by the supervision module, merchant module and tourist module and saving the relevant data of these three modules; Server-side modules exchange data.

The supervision module is responsible for the processing of merchants joining or removing the platform, reviewing the information of products for sale submitted by merchants joining the platform, and processing the complaints submitted by customers; In addition to the merchant module, commodity review module and complaint handling module, etc.;

The merchant joining review module is responsible for when a new merchant applies to join the module, the supervisory agency will review the qualification of the merchant, and qualified merchants agree to join the platform, otherwise they refuse to join the platform;

The module for removing merchants is responsible for removing merchants with more complaints from tourists from the platform;

The commodity review module is responsible for reviewing the types and prices of commodities that merchants joining the platform are allowed to sell;

The complaint handling module is responsible for handling tourists' complaints about merchants joining the platform;

The merchant module is responsible for submitting an application for joining the platform to the supervisory agency, and the merchant who joins the platform submits relevant information of commodities for sale and responses to customer complaints to the supervisory agency; Audit module and complaint response module, etc.;

The application joining module is responsible for the merchant to submit the joining application to the platform;

The review module of commodities for sale is responsible for submitting the category, name and price of commodities for sale to the supervision module;

The complaint answering module is responsible for answering possible fraudulent questions about purchased commodities submitted by tourists;

The tourist module is responsible for tourists applying to join the platform, viewing the information of goods for sale provided by merchants and submitting complaint information, etc.; as a preference of the present invention, the tourist module includes a registration module, a browsing module and a complaint module;

The registration module is responsible for tourists applying to join the platform;

The browsing module is responsible for tourists to browse which merchants' physical stores there are in the tourist destination, and which commodities to be sold are provided by these merchants;

The complaint module is responsible for complaints from customers about the quality or price fraud of purchased commodities;

The server-side module is responsible for receiving relevant information submitted by the supervision module, the merchant module and the tourist module and saving the relevant data of these three modules; as a preference of the present invention, the server-side module includes a data query module and a data storage module;

The data query module is responsible for querying all data stored in the server;

The data saving module is responsible for inserting data into the server and modifying and saving the data saved by the server;

The present invention also discloses a method for using the integrity platform under the tourism background, the method includes the following steps:

Step 1. The supervisory agency, merchants and tourists install the supervisory module, merchant module and tourist module application programs on the computer or mobile phone respectively, and the supervisory agency deploys the server-side module on the server;

Step 2. The tourist registers as a platform member with the data storage module of the server-side module through the tourist module, and the relevant information of the member is saved on the server;

Step 3, the merchant submits a request for joining the platform to the data storage module of the server-side module through the application joining module of the merchant module;

Step 4. The supervisory agency audits the legitimacy of the merchants by joining the audit module through the merchants of the supervision module. After the audit is passed, the merchants become legal merchants on the platform, and the information is saved on the server. The legitimate merchants can sell goods on the platform;

Step 5. The legitimate merchants on the platform release relevant information about the commodities to be sold through the review module of commodities for sale in the merchant module;

Step 6. The supervision agency checks the legality of the request submitted in step 5 through the commodity review module of the supervision module. If the request is legal, the merchant can sell the commodity, and the relevant information of the commodity is saved on the server by the data storage module of the server-side module ;

Step 7, the tourist inquires through the browsing module of the tourist module to the data browsing module of the server-side module to inquire about the special commodities sold by the merchants in the tourist destination;

Step 8: Tourists go to physical store merchants to choose special products;

Step 9. Compared with step 7 inquiring about characteristic commodities, tourists confirm whether there is fraud in purchasing characteristic commodities;

Step 10. If there is fraud, the tourist submits complaint information to the platform through the complaint module of the tourist module, and the data storage module of the server-side module saves the complaint information submitted by the tourist;

Step 11, the merchant responds to the tourists' complaints through the complaint response module of the merchant module and under the supervision of the supervisory agency through the complaint handling module of the supervision module;

Step 12. If the tourist is not satisfied with the handling of the complaint, the supervisory agency handles the merchant through the complaint handling module of the supervision module, and the data storage module of the server module saves the data from step 11 to step 12;

Step 13. The supervisory agency punishes the merchants with more complaints from tourists through the remove merchant module of the supervisory module, and removes the platform;

The present invention has the following advantages and positive effects:

(1) An integrity platform under the tourism background described in the present invention not only has the advantages of transparent prices of online commodities, but also has the advantages of physical stores allowing tourists to directly experience characteristic commodities, so that tourists can rest assured to buy local characteristics during travel commodity;

(2) In the integrity platform under the background of tourism described in the present invention, the supervisory agency directly supervises on the platform, which can avoid problems such as shuffling between different supervisory departments during the process of tourists’ complaints and untimely handling of tourists’ complaints, and improve the handling of tourists’ complaints. Efficiency, but also to further avoid the emergence of corruption problems.

Description of drawings

Fig. 1 is a structural block diagram of the integrity platform under the tourism background of the present invention.

Fig. 2 is a flow chart of the usage method of the integrity platform under the tourism background of the present invention.

Detailed ways

In order to express the technical solutions and advantages of the present invention more clearly, the present invention will be further described in detail below in conjunction with the accompanying drawings, but it is not limited thereto. Any modification or equivalent replacement of the technical solutions of the present invention will not depart from the present invention. Any modification or partial replacement in the spirit and scope of the technical solution shall fall within the protection scope of the present invention.

An integrity platform under the background of tourism, which includes four parts: a supervision module, a merchant module, a tourist module and a server-side module; the supervision module is deployed on the computers of the government and other supervision agencies (such as the local industry and commerce bureau) or the mobile phones of the staff It is responsible for processing merchants’ joining or exiting the platform, as well as reviewing product information submitted by merchants joining the platform and handling complaints submitted by customers; the merchant module is deployed on merchants’ computers or mobile phones, and is responsible for submitting joining to the supervisory agency Merchants who apply for the platform and join the platform release relevant information about the products for sale to the supervisory agency and respond to customer complaints; the tourist module is deployed on the customer's mobile phone, and is responsible for tourists applying to join the platform, checking the information of the products for sale provided by the merchants, and tourists submitting Complaint information, etc.; the server-side module is deployed on the central server, responsible for receiving relevant information submitted by the supervision module, business module and tourist module and saving the relevant data of these three modules; the supervision module, business module and tourist module communicate with the server through the network The server-side module connects and exchanges data through the server-side module.

The supervision module is responsible for the processing of merchants joining or removing the platform, reviewing the information of products for sale submitted by merchants joining the platform, and processing the complaints submitted by customers; In addition to the merchant module, commodity review module and complaint handling module, etc.;

The merchant joining review module is responsible for when a new merchant applies to join the module, the supervisory agency will review the qualification of the merchant, and qualified merchants agree to join the platform, otherwise they refuse to join the platform;

The module for removing merchants is responsible for removing merchants with more complaints from tourists from the platform;

The commodity review module is responsible for reviewing the types and prices of commodities that merchants joining the platform are allowed to sell;

The complaint handling module is responsible for handling tourists' complaints about merchants joining the platform;

The merchant module is responsible for submitting an application for joining the platform to the supervisory agency, and the merchant who joins the platform submits relevant information of commodities for sale and responses to customer complaints to the supervisory agency; Audit module and complaint response module, etc.;

The application joining module is responsible for the merchant to submit the joining application to the platform;

The review module of commodities for sale is responsible for submitting the category, name and price of commodities for sale to the supervision module;

The complaint answering module is responsible for answering possible fraudulent questions about purchased commodities submitted by tourists;

The tourist module is responsible for tourists applying to join the platform, viewing the information of goods for sale provided by merchants and submitting complaint information, etc.; as a preference of the present invention, the tourist module includes a registration module, a browsing module and a complaint module;

The registration module is responsible for tourists applying to join the platform;

The browsing module is responsible for tourists to browse which merchants' physical stores there are in the tourist destination, and which commodities to be sold are provided by these merchants;

The complaint module is responsible for complaints from customers about the quality or price fraud of purchased commodities;

The server-side module is responsible for receiving relevant information submitted by the supervision module, the merchant module and the tourist module and saving the relevant data of these three modules; as a preference of the present invention, the server-side module includes a data query module and a data storage module;

The data query module is responsible for querying all data stored in the server;

The data saving module is responsible for inserting data into the server and modifying and saving the data saved by the server;

The present invention also discloses a method for using the integrity platform under the tourism background, the method includes the following steps:

Step 1. The supervisory agency, merchants and tourists install the supervisory module, merchant module and tourist module application programs on the computer or mobile phone respectively, and the supervisory agency deploys the server-side module on the server;

Step 2. The tourist registers as a platform member with the data storage module of the server-side module through the tourist module, and the relevant information of the member is saved on the server;

Step 3, the merchant submits a request for joining the platform to the data storage module of the server-side module through the application joining module of the merchant module;

Step 4. The supervisory agency (such as the local industrial and commercial bureau) audits the legitimacy of the merchant through the merchants of the supervision module to join the audit module. After the audit is passed, the merchant becomes a legal merchant on the platform, and the information is saved on the server. The legitimate merchant can be on the platform. sell goods;

Step 5. The legitimate merchants on the platform release relevant information about the commodities to be sold through the review module of commodities for sale in the merchant module;

Step 6. The supervision agency checks the legality of the request submitted in step 5 through the commodity review module of the supervision module. If the request is legal, the merchant can sell the commodity, and the relevant information of the commodity is saved on the server by the data storage module of the server-side module ;

Step 7, the tourist inquires through the browsing module of the tourist module to the data browsing module of the server-side module to inquire about the special commodities sold by the merchants in the tourist destination;

Step 8: Tourists go to physical store merchants to choose special products;

Step 9. Compared with step 7 inquiring about characteristic commodities, tourists confirm whether there is fraud in purchasing characteristic commodities;

Step 10. If there is fraud, the tourist submits complaint information to the platform through the complaint module of the tourist module, and the data storage module of the server-side module saves the complaint information submitted by the tourist;

Step 11, the merchant responds to the tourists' complaints through the complaint response module of the merchant module and under the supervision of the supervisory agency through the complaint handling module of the supervision module;

Step 12. If the tourist is not satisfied with the handling of the complaint, the supervisory agency handles the merchant through the complaint handling module of the supervision module, and the data storage module of the server module saves the data from step 11 to step 12;

Step 13: The supervisory agency punishes the merchants with more complaints from tourists through the remove merchant module of the supervisory module, and removes the platform.

Claims (7)

1. An integrity platform under the background of tourism, characterized in that: the platform includes four parts: a supervision module, a merchant module, a tourist module and a server-side module; the supervision module is deployed on the computers of government and other supervision agencies or on the mobile phones of staff , responsible for processing merchants’ joining or exiting the platform, as well as reviewing product information submitted by merchants joining the platform and handling complaints submitted by customers; the merchant module is deployed on merchants’ computers or mobile phones and is responsible for submitting Apply to join the platform, and the merchants who join the platform release relevant information about the products for sale to the supervisory agency and respond to customer complaints; the tourist module is deployed on the customer's mobile phone, and is responsible for tourists applying to join the platform and viewing the information about the products for sale provided by the merchants 1. Tourists submit complaint information; the server-side module is deployed on the central server, responsible for receiving relevant information submitted by the supervision module, business module and tourist module and saving the relevant data of these three modules; the supervision terminal module, business module and The tourist module is connected with the server-side module through the network, and exchanges data through the server-side module. 2. According to claim 1, a kind of integrity platform under the tourism background, it is characterized in that: the supervision module includes a businessman joining audit module, removing a businessman module, a product review module and a complaint handling module; the businessman module includes an application to join module, Commodity review module for sale and complaint response module; visitor module includes registration module, browsing module and complaint module; server-side module includes data query module and data storage module. 3. according to claim 2, a credit platform under the background of tourism, characterized in that: in the supervision module, the businessman joins the review module to be responsible for when a new businessman applies to join the module, the qualification of the businessman is checked by the supervisory agency After review, qualified merchants agree to join the platform, otherwise they refuse to join the platform; The module for removing merchants is responsible for removing merchants with more complaints from tourists from the platform; The commodity review module is responsible for reviewing the types and prices of commodities that merchants joining the platform are allowed to sell; The complaint handling module is responsible for handling tourists' complaints about merchants joining the platform. 4. According to claim 2, the credit platform under the background of a kind of tourism is characterized in that: in the merchant module, the application for joining module is responsible for the merchant to submit an application for joining to the platform; The review module of commodities for sale is responsible for submitting the category, name and price of commodities for sale to the supervision module; The complaint answering module is responsible for answering possible fraudulent questions about purchased commodities submitted by tourists. 5. according to claim 2, the credit platform under the background of a kind of tourism is characterized in that: in the tourist module, the registration module is responsible for tourists applying to join the platform; The browsing module is responsible for tourists to browse which merchants' physical stores there are in the tourist destination, and which commodities to be sold are provided by these merchants; The complaint module is responsible for complaints by customers about the quality or price fraud of purchased commodities. 6. according to claim 2, the lower integrity platform of a kind of tourism background is characterized in that: in the server-side module, the data query module is responsible for querying all data stored by the server; The data saving module is responsible for inserting data into the server and modifying and saving the data saved by the server. 7. The method for using an integrity platform under a tourism background as claimed in claim 1 or 2, characterized in that: the method comprises the following steps: Step 1. The supervisory agency, merchants and tourists install the supervisory module, merchant module and tourist module application programs on the computer or mobile phone respectively, and the supervisory agency deploys the server-side module on the server; Step 2. The tourist registers as a platform member with the data storage module of the server-side module through the tourist module, and the relevant information of the member is saved on the server; Step 3, the merchant submits a request for joining the platform to the data storage module of the server-side module through the application joining module of the merchant module; Step 4. The supervisory agency audits the legitimacy of the merchants by joining the audit module through the merchants of the supervision module. After the audit is passed, the merchants become legal merchants on the platform, and the information is saved on the server. The legitimate merchants can sell goods on the platform; Step 5. The legitimate merchants on the platform release relevant information about the commodities to be sold through the review module of commodities for sale in the merchant module; Step 6. The supervision agency checks the legality of the request submitted in step 5 through the commodity review module of the supervision module. If the request is legal, the merchant can sell the commodity, and the relevant information of the commodity is saved on the server by the data storage module of the server-side module ; Step 7, the tourist inquires through the browsing module of the tourist module to the data browsing module of the server-side module to inquire about the special commodities sold by the merchants in the tourist destination; Step 8: Tourists go to physical store merchants to choose special products; Step 9. Compared with step 7 inquiring about characteristic commodities, tourists confirm whether there is fraud in purchasing characteristic commodities; Step 10. If there is fraud, the tourist submits complaint information to the platform through the complaint module of the tourist module, and the data storage module of the server-side module saves the complaint information submitted by the tourist; Step 11, the merchant responds to the tourists' complaints through the complaint response module of the merchant module and under the supervision of the supervisory agency through the complaint handling module of the supervision module; Step 12. If the tourist is not satisfied with the handling of the complaint, the supervisory agency handles the merchant through the complaint handling module of the supervision module, and the data storage module of the server module saves the data from step 11 to step 12; Step 13: The supervisory agency punishes the merchants with more complaints from tourists through the remove merchant module of the supervisory module, and removes the platform.