CN105744091A - Intelligent communication system - Google Patents
Intelligent communication system Download PDFInfo
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- CN105744091A CN105744091A CN201410754343.7A CN201410754343A CN105744091A CN 105744091 A CN105744091 A CN 105744091A CN 201410754343 A CN201410754343 A CN 201410754343A CN 105744091 A CN105744091 A CN 105744091A
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- 238000004891 communication Methods 0.000 title claims abstract description 21
- 230000003993 interaction Effects 0.000 abstract description 6
- 230000002596 correlated effect Effects 0.000 abstract 2
- 230000006978 adaptation Effects 0.000 abstract 1
- 238000005516 engineering process Methods 0.000 description 14
- 238000000034 method Methods 0.000 description 9
- 230000008569 process Effects 0.000 description 6
- 238000013461 design Methods 0.000 description 5
- 238000011161 development Methods 0.000 description 4
- 241001269238 Data Species 0.000 description 3
- 230000004899 motility Effects 0.000 description 3
- 230000005540 biological transmission Effects 0.000 description 2
- 230000010354 integration Effects 0.000 description 2
- 230000002452 interceptive effect Effects 0.000 description 2
- 235000021167 banquet Nutrition 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000008901 benefit Effects 0.000 description 1
- 230000002860 competitive effect Effects 0.000 description 1
- 239000012141 concentrate Substances 0.000 description 1
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Abstract
The invention relates to an intelligent communication system comprising one or more calling systems and an interaction and data server. The calling systems consist of a plurality of phone terminals, a plurality of PC devices, an intelligent device system, a plurality of software clients operated on the PC devices and the intelligent devices, one or more gateways and one or more calling system servers. The interaction and data server is used for receiving, updating, and storing correlated communication data. The phone terminals, PC devices or the intelligent systems, software clients, gateways, and calling system servers of the calling systems are connected by phone lines and network devices; and the calling systems and the interaction and data server are connected by network devices. Therefore, the daily phone usage demand can be satisfied; all detailed correlated data generated during the phone flow are stored; the enterprise management and operation costs are reduced; the management efficiency and the staff satisfaction degree inside the enterprise are improved; various database interfaces are developed; adaptation to other hardware equipment interfaces is realized; and the application prospects are broad.
Description
Technical field
The present invention relates to the communication system of a kind of communication Network Based, a kind of intelligent communication system.
Background technology
At present, known network communicating system needs there is rich experience in exploitation, the system integration, and the customers of application are throughout multiple industries such as telecommunications, bank, insurance, hospital, security, civil aviaton, government utility, the manufacturings.In modern business process, development forms relatively flexibly comprehensively e-call system gradually, with scientific and reasonable management by methods company operation, calling system be by various kinds of media, multiple access, Intelligent treatment, people-oriented interaction technological means, the enterprises and institutions for government department, every profession and trade provide interactive voice response system and Call Center Platform.Call center (English CallCenter or CallCentre) also named Customer Service Center etc, the call center of early stage is exactly a little hotline, consulting telephone, answered specially by trained operator all kinds of problems that process incoming call client as consulting, complain, suggestion, be exactly that a telephone set, a pen add a book etc. more in fact.MDCSOFTECALL call center modern call center has had been directed to all many-sided contents such as computer (software and hardware) technology, Internet technology, computer telephone integration technology (CTI), data warehouse (business intelligence BI) technology, Customer Relation Management (CRM) technology, switch (PBX) mechanics of communication, enterprise's ERP technology and business administration, project management, Team Management.It has become as a unification, efficient services platform, it concentrates (attention: Center is exactly the meaning at center by adhering to each functional department in enterprise separately, it is exactly the implication concentrated) at the window of a unified contacts with overseas parties, centralization ground disposes attends a banquet, adopt unified standards service pattern, provide the user the service of systematization, intellectuality, hommization.Call center has become as the complete integrated information service system being connected as a single entity with enterprise, is that modern enterprise runs an indispensable part, also becomes the powerful of competition among enterprises simultaneously.Use in environment in current industry, the call center system speech quality that enterprise uses, result of use all has much relations with product stability, stablizing perfect calling system can reasonable distribution corporate resource, interaction time between saving department, development for company escorts, but at present calling system there will be terminal control instability, the data leak that Multi-level information exists loss of data when processing or a certain link drops, especially now market economic development is rapid, incorporated business's scale variation, have nothing in common with each other in described field, the design needing hommization is applicable to much information interactive maintenance, the present invention is a solution that a kind of intelligent communication system mainly serves for that current medium-sized and small enterprises are write for the demand of call center.Specify the development goal of product, each functional module of product is described in detail in detail, related personnel reaches an agreement understanding, designs the mutual chain of rational information, accelerates information interaction flow, improve work efficiency, this innovative design is a kind of competitive advantage greatly in commercial operation is promoted, and valuable is that this know-why is simple, and its design is reasonable and practical, thinking is broken down the conventions, thus bringing new technological revolution.
Summary of the invention
The defect existed to overcome information transmission system traditional at present to construct in running, invention provides a kind of intelligent information system, by one or more call servers；One or more calling systems constitute intelligent management link provides multiple intelligentized Informational support, with reference to current Call Center Platform technology, by soft switch mode, the key technology of large-scale call center system should be adopted as far as possible, possesses basic PBX function, meet call routine to use, preserve all related datas produced in detailed phone flow process, reduce business administration and operation cost, improve enterprise internal management efficiency and Employees ' Satisfaction Degree, open multitype database interface and adapt to other hardware device interfaces, fully take into account the autgmentability of system, motility, stability, the product innovated by technique can be better employed and promote in business and Internet of Things application.
The technical solution adopted for the present invention to solve the technical problems is: a kind of intelligent communication system, including one or more calling systems, calling system includes some telephone terminals, some PC equipment, smart machine system and runs on these PC equipment, smart machines and some software clients, one or more gateways, and one or several calling system servers；One mutual and data server is used for receiving, updating and store communications related data, the telephone terminal of calling system, PC equipment or intelligence system, software client, gateway and calling system server are connected by telephone line and the network equipment, and calling system is connected by the network equipment with mutual and data server.Telephone terminal sends dial request by software client, software client is by calling system server or mutual and data server acquisition called party telephone number, call request and the calling scheme of software client are forwarded to gateway by calling system server, and gateway dials according to call request or calling scheme.Calling system server can be same equipment with mutual and data server.Gateway can be analog voice gateway, digital gateway, intelligence switching equipment.Software client and calling system server or mutual and data server can be the client and server of instant communicating system respectively.Software client can newly-built, update, preserve one or more call request or calling scheme, calling scheme can include multiple reciever.Achieve the actual utility of the system of this intelligent information system.Multiple intelligentized Informational support is provided, with reference to current Call Center Platform technology, by soft switch mode, key technology and the thought of large-scale call center system should be adopted as far as possible, possesses basic PBX function, meet call routine to use, preserve all related datas produced in detailed phone flow process, reduce business administration and operation cost, improve enterprise internal management efficiency and Employees ' Satisfaction Degree, the corporate image of lifting company, strengthen company strength and core competitiveness, plurality of access modes is provided, open multitype database interface and adapt to other hardware device interfaces, fully take into account the autgmentability of system, motility, stability.This system based on channel feedback control transmission data rate is more applicable for the control application on technology of Internet of things, expands use scope, and technique can also be used in more areas to innovate thus bringing more income.
The invention has the beneficial effects as follows, in actual utilization process, the present invention provides a kind of intelligent communication system, by one or more call servers；One or more calling systems constitute intelligent management link provides multiple intelligentized Informational support, with reference to current Call Center Platform technology, by soft switch mode, the key technology of large-scale call center system should be adopted as far as possible, possesses basic PBX function, meet call routine to use, preserve all related datas produced in detailed phone flow process, reduce business administration and operation cost, improve enterprise internal management efficiency and Employees ' Satisfaction Degree, open multitype database interface and adapt to other hardware device interfaces, fully take into account the autgmentability of system, motility, stability, improve this physical function controlling to send the system of data rate based on channel feedback.
Accompanying drawing explanation
Below in conjunction with drawings and Examples, the present invention is further described.
Fig. 1 is the design principle figure of the present invention.
1. calling system in figure, 2. telephone terminal, 3.PC equipment, smart machine system, 4. software client, 5. gateway, 6. calling system server, 7. data server.
Detailed description of the invention
In FIG, a kind of intelligent communication system, including one or more calling systems (1), calling system (1) includes some telephone terminals (2), some PC equipment, smart machine system (3) and runs on these PC equipment, smart machines and some software clients (4), one or more gateways (5), and one or several calling system servers (6)；One mutual and data server (7) is used for receiving, updating and store communications related data, the telephone terminal (2) of calling system (1), PC equipment or intelligence system (3), software client (4), gateway (5) and calling system server are connected by telephone line and the network equipment, calling system (1) and alternately and data server (7) connected by the network equipment.
Telephone terminal (2) sends dial request by software client (4), software client (4) is by calling system server (6) or mutual and data server (7) acquisition called party telephone number, the call request of software client (4) and calling scheme are forwarded to gateway (5) by calling system server (6), and gateway (5) dials according to call request or calling scheme.
Calling system server (6) and mutual and data server (7) can be same equipment.
Gateway (5) can be analog voice gateway, digital gateway, intelligence switching equipment.
Software client (4) and calling system server (6) or mutual and data server (7) can be the client and server of instant communicating system respectively.
Software client (4) can newly-built, update, preserve one or more call request or calling scheme, calling scheme can include multiple reciever.
Claims (6)
1. an intelligent communication system, including one or more calling systems (1), calling system (1) includes some telephone terminals (2), some PC equipment, smart machine system (3) and runs on these PC equipment, smart machines and some software clients (4), one or more gateways (5), and one or several calling system servers (6)；One mutual and data server (7) is used for receiving, updating and store communications related data, it is characterized in that, the telephone terminal (2) of calling system (1), PC equipment or intelligence system (3), software client (4), gateway (5) and calling system server are connected by telephone line and the network equipment, calling system (1) and alternately and data server (7) connected by the network equipment.
2. a kind of intelligent communication system according to claim 1, it is characterized in that, telephone terminal (2) sends dial request by software client (4), software client (4) is by calling system server (6) or mutual and data server (7) acquisition called party telephone number, the call request of software client (4) and calling scheme are forwarded to gateway (5) by calling system server (6), and gateway (5) dials according to call request or calling scheme.
3. a kind of intelligent communication system according to claim 1, it is characterised in that calling system server (6) is forwarded to gateway (5), and gateway (5) dials according to call request or calling scheme.
4. a kind of intelligent communication system according to claim 1, it is characterised in that gateway (5) can be analog voice gateway, digital gateway, intelligence switching equipment.
5. a kind of intelligent communication system according to claim 1, it is characterised in that software client (4) and calling system server (6) or alternately and data server (7) can be the client and server of instant communicating system respectively.
6. a kind of intelligent communication system according to claim 1, it is characterised in that software client (4) can newly-built, update, preserve one or more call request or calling scheme, calling scheme can include multiple reciever.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410754343.7A CN105744091A (en) | 2014-12-11 | 2014-12-11 | Intelligent communication system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410754343.7A CN105744091A (en) | 2014-12-11 | 2014-12-11 | Intelligent communication system |
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| CN105744091A true CN105744091A (en) | 2016-07-06 |
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| CN201410754343.7A Pending CN105744091A (en) | 2014-12-11 | 2014-12-11 | Intelligent communication system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114979388A (en) * | 2022-05-24 | 2022-08-30 | 上海华客信息科技有限公司 | Network telephone service system, method, equipment and medium based on digital telephone |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6574331B1 (en) * | 2000-01-10 | 2003-06-03 | Cisco Technology, Inc | Method and apparatus for providing a call center in a network-base telephone system |
| CN1595952A (en) * | 2003-08-29 | 2005-03-16 | 微软公司 | System and method for enhanced computer telephony integration and interaction |
| CN101771769A (en) * | 2008-12-29 | 2010-07-07 | 华为技术有限公司 | Method, device and system for call control |
| CN204258902U (en) * | 2014-12-11 | 2015-04-08 | 北京万朝科技有限公司 | A kind of intelligent communication system |
-
2014
- 2014-12-11 CN CN201410754343.7A patent/CN105744091A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6574331B1 (en) * | 2000-01-10 | 2003-06-03 | Cisco Technology, Inc | Method and apparatus for providing a call center in a network-base telephone system |
| CN1595952A (en) * | 2003-08-29 | 2005-03-16 | 微软公司 | System and method for enhanced computer telephony integration and interaction |
| CN101771769A (en) * | 2008-12-29 | 2010-07-07 | 华为技术有限公司 | Method, device and system for call control |
| CN204258902U (en) * | 2014-12-11 | 2015-04-08 | 北京万朝科技有限公司 | A kind of intelligent communication system |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114979388A (en) * | 2022-05-24 | 2022-08-30 | 上海华客信息科技有限公司 | Network telephone service system, method, equipment and medium based on digital telephone |
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Application publication date: 20160706 |