Djedović et al., 2016 - Google Patents
Optimization of the business processes via automatic integration with the document management systemDjedović et al., 2016
View PDF- Document ID
- 14357852679154868573
- Author
- Djedović A
- Žunić E
- Alić D
- Omanović S
- Karabegović A
- Publication year
- Publication venue
- 2016 International Conference on Smart Systems and Technologies (SST)
External Links
Snippet
In today's global business environment, the importance of customer service, cost- competitiveness, and quality are key factors in determining an organization's success, or undesirable failure. Organizations try to optimize their processes to maximize their profits …
- 238000000034 method 0 title abstract description 184
Classifications
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