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Djedović et al., 2016 - Google Patents

Optimization of the business processes via automatic integration with the document management system

Djedović et al., 2016

View PDF
Document ID
14357852679154868573
Author
Djedović A
Žunić E
Alić D
Omanović S
Karabegović A
Publication year
Publication venue
2016 International Conference on Smart Systems and Technologies (SST)

External Links

Snippet

In today's global business environment, the importance of customer service, cost- competitiveness, and quality are key factors in determining an organization's success, or undesirable failure. Organizations try to optimize their processes to maximize their profits …
Continue reading at www.academia.edu (PDF) (other versions)

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