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Kaulén et al., 2021 - Google Patents

Measuring Service Level Across Multi-Unit Retailers-Interrelated performance measures to balance profitability and customer service

Kaulén et al., 2021

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Document ID
12069468283946715237
Author
Kaulén B
Surtevall M
Publication year

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Snippet

This thesis gives an overview of performance measurements and performance measurement systems within retailing, and how to combine measurements to balance customer service and profitability. The thesis has its main focus on a case company that has …
Continue reading at odr.chalmers.se (PDF) (other versions)

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