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Hamid et al., 2021 - Google Patents

Determining Green Practices Through the Use of Self-Service Technology (SST): Service Quality, Satisfaction, Loyalty and Behavioral Intention in the Green Hotel …

Hamid et al., 2021

View PDF
Document ID
11088685715421821353
Author
Hamid R
Janor R
Ong M
Nawi N
Hashim N
Zainuddin Z
Publication year
Publication venue
THE American Journal of Humanities and Social Sciences Research (THE AJHSSR)

External Links

Snippet

Service quality has been a topic of extensive inquiry for decades. Self-service technology (SST) has emerged which has profound effects on the way customers interact with green hotels in creating positive service outcomes ie, customer satisfaction, loyalty, and behavioral …
Continue reading at www.theajhssr.com (PDF) (other versions)

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