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Gortmaker et al., 2005 - Google Patents

Towards requirements for a reference model for process orchestration in e-Government

Gortmaker et al., 2005

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Document ID
6569504804459301674
Author
Gortmaker J
Janssen M
Wagenaar R
Publication year
Publication venue
International Conference on e-Government

External Links

Snippet

A big challenge for governments all over the world is to improve the service provisioning to their clients, citizens and businesses. One way of improving service-provisioning is by means of aa one-stop-shop that integrates services that are performed by different semi …
Continue reading at opendl.ifip-tc6.org (PDF) (other versions)

Classifications

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