Medallia
Medallia is a customer experience management platform.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | CUSTOMER_PROFILE , FIELD_META_DATA, FIELD_OPTION, SURVEY_PROGRAM, and SURVEY_QUESTION tables. |
| History mode | check | FEEDBACK_HISTORY table |
| Custom data | check | |
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | FEEDBACK_HISTORY, FEEDBACK_SENTIMENT, FEEDBACK_TOPIC, and FEEDBACK_THEME tables. |
| API configurable | check | API configuration |
| Priority-first sync | ||
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Supported deployment models
We support the SaaS and Hybrid deployment models for the connector.
You must have an Enterprise or Business Critical plan to use the Hybrid Deployment model.
Setup guide
Follow our step-by-step Medallia setup guide to connect Medallia with your destination using Fivetran connectors.
Sync strategy
We update the following tables incrementally:
FEEDBACK_ANSWERFEEDBACK_HISTORYFEEDBACK_SENTIMENTFEEDBACK_SENTIMENT_REGIONFEEDBACK_THEMEFEEDBACK_THEME_REGIONFEEDBACK_TOPICFEEDBACK_TOPIC_REGIONUNITUNIT_GROUPGROUP
We re-import the following tables in full:
FIELD_META_DATAFIELD_OPTIONSURVEY_PROGRAMSURVEY_QUESTIONCUSTOMER_PROFILETo populate the
CUSTOMER_PROFILEtable with data, you need the CX Profiles module in Medallia. The CX Profiles is an add-on to the base Medallia subscription.
Schema information
This schema applies to all Medallia connections.
To zoom, open the ERD in a new window.