Troubleshooting

Hello, Since a week ago there is a bug where if you add a song to your queue by clicking on "play next" it doesnt show the album art of the song anymore. This happens with literally every song. I'm on the latest beta version right now, but the latest stable version has the same issue. 

Like to other Philips TV owner working with Titan OS, after about 1 minute of playing, any song on my TV Philips 55pml9049 just stop without any message... Please fix the bug. Thanks.

Hi,I’ve noticed that in the desktop app, the Sort by Date Added option has disappeared from the Favorite Tracks playlist. Instead, there is an unnecessary sorting option by track length.This feature is still available in the web version, so why was it removed from the desktop app? Sorting by date added is essential for organizing music, and its absence makes navigation much less convenient.Could you please clarify if this is a bug or an intentional change?Looking forward to your response.Thanks!

Hello everyone !I've been having a weird problem for the last few month.I have an old car without any bluebooth for the radio so i have to connect my phone with a usb-c cable to make the music come out of the car speakers.It was working perfectly fine until a few month ago, when i start my car and connect my phone to the usb-c cable, a gemini tab pops up on front of everything (i still haven't found how to stop it from happening) and i have to manually exit it.When i open deezer and select a song (or start my favorites in random shuffle) it starts freaking out and autoskips everything at full speed and never stops.I tried forcing the app to stop and even rebooting my phone but as soon as i reopen deezer and start a song/playlist it does the same thing again on loop.I even tried to disconnect my 4g connexion and put deezer on the "no connection" mode but it doesn't do anything and the music keeps on scrolling automatically.It only happens when my phone connect on the usb-c cable in my c

Here is a better explanation of the title. When I plug in my iPhone 13 Pro Max on software 15.3 Apple CarPlay starts. Selecting Deezer gives me no option to start playing music from the CarPlay screen. When using any music app in CarPlay one of two things should happen. Either your preferred music player should start playing automatically on connection or,  you should see the Blue play button in the upper right corner of the CarPlay screen for you to actually start playing music. Deezer does neither of these two things. I have used about 5 different music streaming apps with CarPlay and all of them did one of the two options I gave above. Is there a setting I have missed somewhere that prevents Deezer from doing this? Every time I get in my Jeep I have to open the Deezer app and start the music on my phone first before I will be given the option to control the music from the CarPlay app. I don’t typically listen to the Flow feature in Deezer. Also, when I listen to an artist on my phon

I have multiple monitors (in-built laptop screen, one horizontal monitor and one vertical monitor) and I’m seeing an issue where the Deezer app crashes when I drag the Deezer window from one monitor to another.No error message is displayed, it just closes unexpectedly. Windows 11 Enterprise 22H2 build 22621.3155Deezer app 6.0.80

I was on last.fm the other day and I noticed a few songs missing from my scrobbles that I knew I’d listened to. I want to manually add them in by uploading my listening history so I requested and downloaded a copy of my data but it came as an Excel spreadsheet and all the guides I can find are catered for Spotify or Apple Music users with JSON coded files. I also have no clue how to navigate the Excel sheet itself as I can’t figure out how to order the column chronologically.unedited data, this is how it is presented when i opened the filethe “date” column cannot be sorted by year (which is what i want to do) as the dates are not saved in format 

Can this fixed? Only solution is casting it at phone, but why there is in tv app that not working?

After about 1 minute of playing, any song on TV Philips 65PUS8118. It just stop without any message.I believe that here is work for vacation developers, who need to fix this bag.

Is Deezer available to link to my Google home in the Dominican republic?

As an owner of a Samsung family hub 2.0 refrigerator, we would very much like that the Deezer app would be made available for Android pad build into the door? So we dont have to change into Spotify, witch is available

Doesn't connect to google home speakers.  

I think the title makes it pretty clear.It's so annoying when you're in the middle of a playlist, and then it scrolls all the way back to the top.

I can recall, that there was an update check functionality, and it was working well when my desktop app was on v.6.something. However, to find out that there is an Apple Silicon ready version 7.0.1, while my version was 6.0.290. I had no other way than to download the image from Deezer download area and check inside. Update check functionality is broken, set aside autoupdating an app. Please fix ASAP. 

I only ever listen to downloaded music, and as such spend most of my time on the “downloaded files” page, and barely anywhere else. Lately, the Android App has been updated so that it is no longer possible to sort albums and artists in the Downloaded folder. This is a major step backwards for user-friendliness. Please restore this functionality. 

I’ve found out that you can play Deezer on a Wiim Mini by using Music Assistant on Home Assistant. You need several steps to configure this but the help in this area is giving enough information. https://community.home-assistant.io/t/music-assistant-2-0-your-music-your-players/727626/936?page=47

why can’t I add the songs tagged as favorite to a new playlist? It keeps displaying an error that the songs have already been added. I used to be able to do this before. There are only 473 songs in my favorites list 

Hi ! Like many other people in this forum, I’m still experiencing podcast playback skipping randomly. It starts to play and skip to another episode after a random time. Sometimes I can (rarely) play an entire episode. Sometimes it skips. I tried on Android app, on the phone only, and streamed through chromecast.  Same issue. I tried on the mac desktop app, playback does not skips but stops, and an error message appears.I’ve search through this forum, I tried to clear all caches, and reinstall the app many times, still have this terribly annoying issue.Every time it's the same answer : cache / reboot / reinstall. And it does'nt work. And it makes me really crazy. I'm forced to use Youtube music with ads to listen to my podcasts. Instead of an app I’ve paid for.Reading the forums, It's been two years and no clear answer, no fix. Please. Fix it.

Hey,Music playback just keeps stuttering, halting randomly, tried Hifi and HQ same problem. Sometimes the problem goes away for a few days, and then randomly starts happening again. My internet connection is plenty fast (900Mbps down, 250Mpbs up). Same thing on mobile internet. Same thing is happening in all all browsers, in windows and android app. Maybe deezer is throttling the bandwidth? I need help, i really like deezer, but this is off-putting.Browser: Firefox 129.0 (64-bit)OS: Windows 11 

after several updates i see not fixed bugall my mp3 files uploaded via browser have cover images, and they shown in browser correctly both in “my mp3” category and in favorites. on android device (Huawei p60pro) covers show only in “my mp3” but all songs added to favorites are w\out covers...how i can fix it? today i updated an app to last 8.0.30.5 but this issue is still exist

I’m on ios 18.2.1 with Deezer premium and the app keeps reverting the audio quality to the preselected values when restarted. I tried reinstalling it but it didn’t help. No matter how many times I change the audio quality settings, if the app is closed, it goes back to standard quality for mobile data, high quality for wifi, and hifi for Google Cast. I’d like to add that I use Deezer on ipad os and over there the sound quality settings are working with no issues.The app version I’m on is 10.29.1 (10.29.1.1) and I haven’t exceeded the maximum number of devices. 

Does anyone know why tracks that work perfectly fine on the desktop and web versions of Deezer, seem to be unavailable (greyed out) on the mobile app?What I’ve also noticed is that, when I replace (truly) unavailable tracks, the change doesn't seem to reflect in the Android app.Looking forward to your replies.

Deezer is very slow usually not working at all

I am using Deezer from Central Europe (Hungary), and in the past few days encountered issues with playback numerous times. The song simply stops for a few seconds or even minutes, likely because it cannot download the next chunk from the server. This theory is supported by the fact that downloading a song has also become significantly slower (once downloaded though, the songs play normally). Seeking into the song helps sometimes, but then it gets stuck again a minute or two later.Please take a look at the servers serving this area because something seems to be amiss.EDIT: I’d like to note that all other sites and apps work perfectly, so my own Internet connection is not the issue.

Hi all, how are you? I am experiencing the issues as described below:Issue 1:Playing download content in off line mode doesn't work - it asks for connection to play downloaded content in off line mode.Issue 2:Playing content over mobile connection keeps loading forever with strong stable 5g network signal available. App preferences is set to allow unrestricted background data, and audio settings os set to stream in basic quality over mobile network. I have followed the instructions described by deezer support below:A)Set App Battery Usage to  Unrestricted;B)Set App mobile network data usage to Unrestricted;C)Set app Audio quality download over mobile network to basic. I also have reinstalled the app several times, and redownloaded all content, but it didn´t solved the issues. Please, May someone help me to figure out how to fix it? Device info:Google pixel 7Android 15 security pack December 2024Deezer app details:Deezer 8.0.28.4Permissions if app is unused is disabledApp Battery Usage