Subscription and payments

Hi, I was logged out on Deezer this morning. I put my email and password in and it created a new account but with the same email as my premium account. I can't find a way to get back onto my original account with playlist and favourites?

one of my family members was able to join;all the others get a message saying ‘an error happened. Try again later’several days in a row.Tried PC, android phone, different browsers, different countries. no luck

Greetings.I want to ask if the HiFi quality option will be included in the premium subscription or do I need to take out a separate subscription?I have an annual premium subscription and don't see the same option for a yearly subscription for hi-fi.If you have any tips, please leave a message.

Paid for Deezer Duo and the Payment went through and after that it asked me to change country (because I have changed the country of residence where I live since opening Deezer for the first time) but the subscription is not yet there. What should I do? How can I resolve this?

It started only recently. But when i want to choose specific song sometimes it happens, that completely random song starts to play, insted of the one that i picked. And after i press on the song that i wanted to play again it's okay.

Nnm

Hi, I have never used Deezer Prime and my credit card has been charged twice and I want to stop this and check from the email if someone really has my card information and if they are using it to pay via Deezer or if there is a problem with my card.

I hooked up a test subscription. I like the service, I wanted to connect to HiFi subscription from the second month, but it is not available in Ukraine. Why so? Why can't I listen to Flac? But for other countries it is availableMaybe I'm doing something wrong?That's all that's available. But, if you log out of your account, you will have a choice between premium, family subscription and hifi version.If I select the hifi version and log in to my account, I get the message that it is not available to me. Why? 

Dear Deezer Support, I am writing to inform you that I canceled my Deezer subscription, but I was still charged on March 19th for a service I did not use or enjoy. I only just noticed the charge on my bank statement, and my account has not been upgraded despite the payment. Could you please issue a refund for this charge?My name is Luis Enrique Lizcano. Thank you for your attention to this matter. Sincerely,Luis Enrique Lizcano

j'ai pris l'abonnement mais je n'ai pas eu l'essai gratuit je souhaite être rembourse

Back in 2019, Deezer had local pricing per region, making it competitive with other streaming services. But suddenly, all prices were standardized at $11.99, which for us meant a 400% increase. This change has made me unsubscribe from time to time and switch to other services.Also, what happened to local playlists? Deezer used to have curated playlists for each region that were regularly updated by editors, but they seem to be gone now.What do you guys think of Deezer’s pricing plans? Do you feel like you’re getting what you pay for? Are the features introduced and the pace of updates worth the price? Let’s discuss!

Hi everyone,I'm a current user of the Deezer Trio plan. I was wondering if it's possible to extend  my subscription by using a Deezer gift card or a promotional code.Has anyone had experience with this, or does anyone know if this is supported?Thanks in advance for your help!

Hello there I was charge for the subscription and was advertised that one month free and got charge please help

Dobrý večer, Nemôžem sa prihlásiť.  

Deezer is not catering to DJ’s via the DJ Player Pro app or any DJ app on IOS anymore. Cant even teach my daughters the artform due to this inconvenience. Please do something about it as i’ve been a subscriber for years to your company. And your support team is not even taking this matter seriously.

I recently received a email offering me 3 months for the price of 1 but when I click to accept the offer and sign in it offers 2 month free . I’m within the qualifying dates for the promotion can seem up redeem the offer 

Hi, I've just subscribed to Deezer family I would like that each profile will login directly to his profile and not be able to switch to other profile Is it possible ? Thanks

Hi, I want to create a kids profile for my daughter but it's just the 2 of us and I don't want to pay for a 6 account family plan when I can just pay for Duo... I just can't seem to find out if kids profiles are available on Duo? Thanks for the help  Tamara

I’ve been Deezer premium customer for 8 years and still can’t find a way get help? I’ll try here.I'm confused I thought I was on premium and see I’m on trio, have no idea difference’s is I want the best quality…I thought premium was.Deezer is not working on my Sonos…….atm…….I just noticed Sonos say you must use premium on there system for it to operate.is there problem Deezer and Sonos atm? Surely there can’t be I’d get a message service is down surelywhy am I transferred to trio ? I’ve been very happy Deezer over yearskind regards Sully    

Please, give money back, I don’t have Hi Fi , a will pay again from pc

I am disappointed that Deezer increases my subscription yet offer the same plan £3 a month cheaper in the internet. This is not how to treat loyal and longterm customer. There no real means to contact or have a discussion with anyone from Deezer. We have now cancelled our plan due to this unfair and disrespectful behaviour towards loyal customer.

When logging in to deezer using the Silk browser on a amazon fire tablet, after selecting the profile I’m redirected to an “offers” page. Same when I then try to open the player. All other devices work just fine.

I can’t seem to cancel my subscription. I thought I was only getting one month free. I can’t find it on my profile where I can’t cancel it.

Hello,I created a family account and want my family to join. However one member subscribed to a duo account yesterday . Can I add him to the family and he gets his refund for his subscription . He only did it yesterday so not even 24h hour ago, but he is unable to join the family account because he already has a duo account now. How can he join the family account and get a refund for his duo?Thank you

I’ve tried 3 times, on 2 different computers, to sign up for a free trial. I get an error. I reached out to support and have only received replies from the AI bot Melodie. She keeps creating me new tickets and no real person gets in touch with me. The collection of ticket numbers I have accumulated:7998377 7998375 7998368 7996610