Like others, I used the top-up facility once (my partner paid for it) and did not want a subscription. But a month later another payment was taken out of my partner’s bank account. I went to the Oneto... Mehr ansehen
Unternehmen hat geantwortet
Unternehmen auf Trustpilot können keine Belohnungen anbieten oder Geld bezahlen, um Bewertungen zu verbergen.
Das sagen Bewerter
Bought a single time top up, and then a month later another charge was taken from my account, and I found I couldn't access my account as it didn't recognise my email address which raised alarm bell... Mehr ansehen
Unternehmen hat geantwortet
This company is a complete scam. They trick people into setting up automatic top ups without making it clear that they are enabling recurring payments. It looks like a normal one-off top up, but... Mehr ansehen
Unternehmen hat geantwortet
Auf Einladung
Well I followed the instructions and found it quite easy, seeing I am middle 80's, I was disappointed when, after my partner passed away, who paid monthly contract, for both our phones I was not able... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über On Top Up
Vom Unternehmen geschrieben
On Top Up provides an easy way to purchase topup vouchers and credit for Pay As You Go mobile phones. We cover all the major phone networks, allowing users to add multiple phones on different networks to their account, and topup whenever they need.
Please note, that any accounts that opt-in to Auto Topup will have their subscription renewed automatically each month, and for security purposes you will need to log into your account in order to apply the credit to your mobile phone.
Our optional Auto Topup service allows users to automatically buy a topup every month, to help ensure they never run out of credit on their phone(s). The Auto Topup service can be started and paused or cancelled at any time simply by clicking a button in the user account area.
Our Customer Service team are on hand 24 hours a day to help out with any queries you may have. Click the Contact Us button below to send them a message or give them a quick call. If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Kontaktinformationen
Suite 2, First Floor, Braywick House West, Windsor Road, SL6 1DN, Maidenhead, Vereinigtes Königreich
- 01322 250194
- support@ontopup.com
- ontopup.com
3,0
Akzeptabel
3540 Bewertungen
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
Contact them if you need help
Like others, I used the top-up facility once (my partner paid for it) and did not want a subscription. But a month later another payment was taken out of my partner’s bank account. I went to the Onetopup website and used their contact system to tell them about this. To their credit, they got back to me within 24 hours, investigated the situation, and sorted a refund. All I had to do was provide a screenshot of my partner’s bank statement, showing the unwanted subscription payment. So although I was concerned after reading their reviews on here, they acted promptly with personal emails (instead of generic ‘Your enquiry is being dealt with’ messages).
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von On Top Up
Hi Sarah,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen
Auf Einladung
Antwort von On Top Up
Hello Hans,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen
Wish I hadn’t used this company and…
Wish I hadn’t used this company and just went direct to Tesco. I haven’t been able to apply the voucher to the phone and did not realise there was going to be a processing fee. £23.78 wasted.
11. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von On Top Up
Hi Cathy,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen
Auf Einladung
Fairly easy and straight forward for a…
Fairly easy and straight forward for a non tech person like me
15. Oktober 2025
Antwort von On Top Up
Dear Mr. David Jackson,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Auf Einladung
Antwort von On Top Up
Dear Rinchen Tamang,
I hope you are well and thank you for taking time out to leave a review.
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://ontopup.com/contact.
Regards,
Charise
Misleading and unethical company taking money without consent
This company is a complete scam. They trick people into setting up automatic top ups without making it clear that they are enabling recurring payments. It looks like a normal one-off top up, but then they start taking money every month without permission.
They are taking advantage of people, including elderly and vulnerable customers who have no idea what they are agreeing to. Their website is deliberately misleading and it feels designed to catch people out. Customer support is useless and refuses to take responsibility.
Avoid this company at all costs. Use your mobile network’s official website instead. I have reported them to my bank and will be warning everyone I know about this.
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von On Top Up
Dear Samuel East,
I hope you are well and I am sorry to hear that your experience with us has been difficult, we do try to make the pricing and service details as clear as possible. We will contact you via email with further assistance.
You can also reach out to us directly so we can help you with your concern, simply by confirming the credentials of the account in question. You can find us at the following link: https://ontopup.com/contact.
Regards,
Charise
Auf Einladung
Antwort von On Top Up
Hi Nati,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Auf Einladung
Antwort von On Top Up
Dear David Diston,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you found our service simple!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
scammed again
as elderly person (90) i wanted simple top of £10 i proceeded and paid to my number but then after taking my money i had to go through a number o processes like pin number etc before i could activate the why was this process needed to carry out such simple task ny £10 still lies in there account and not on my phone
12. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von On Top Up
Dear Kenneth Wilcox,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We would be glad to look into this further for you. We contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Auf Einladung
Antwort von On Top Up
Dear Joel,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen
Auf Einladung
Very simple
12. September 2025
Antwort von On Top Up
Dear David Reid,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Auf Einladung
Antwort von On Top Up
Dear Abdul Fashola,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Auf Einladung
Top up sons mobile so he can call mum…
Top up sons mobile so he can call mum from college etc
10. Oktober 2025
Antwort von On Top Up
Dear Kaz,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen
Auf Einladung
Antwort von On Top Up
Dear Sir / Madam,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Auf Einladung
It was quick
10. Oktober 2025
Antwort von On Top Up
Dear Mrs. L. S. Oangko,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Auf Einladung
Antwort von On Top Up
Dear Miss. Donna,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Auf Einladung
Very good ...
10. Oktober 2025
Antwort von On Top Up
Dear Lupu,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen
Auf Einladung
Good getting used to it
9. Oktober 2025
Antwort von On Top Up
Dear Ms. Theresa Mitchell,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Auf Einladung
Fast and easy
9. Oktober 2025
Antwort von On Top Up
Dear Mary Cooper,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Will not top up my phone when £28 75…
Will not top up my phone when £28 75 was taken from my bank account. Then you have to go through so much just to get a lot of nonsense from whyoever you are talking to.Why do you not just put the money on the phone. My husband has been on the phone all morning and still no further foreward. But I will be taken this further if I don't get this sorted.
9. Oktober 2025
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.