Theretrosnap Reviews 1,978

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally appreciate the product's quality and user experience, highlighting its value and the fun it provides. Many are pleased with the extensive game selection and find the product enjoyable for both themselves and their families. The product's design and functionality receive positive feedback, with reviewers noting the quality of the screen and controls. However, some consumers express mixed feelings regarding their orders. While some appreciate the company's communication and package tracking, others report issues with delivery times, which often extend beyond the initially stated timeframe. Some reviewers mention receiving frequent shipping updates, but also note that customer service responsiveness could be improved.

Based on these reviews

Rated 4 out of 5 stars

The Retro Snap is loaded with all the best games from when I was a kid. My son loves it. He plays it constantly. It’s something we can enjoy together. Graphics vary by system choice, but are pretty go... See more

Rated 4 out of 5 stars

Received my order just in time for Christmas. So relieved. The delivery took a lot longer than expected, probably due to the huge amount of Christmas orders made. But everytime I emailed asking for an... See more

Rated 3 out of 5 stars

Took 4 weeks to arrive (advised 10 days). The console is fab and I love it so much. Company now closed down, you can buy from other providers. I would advise do your research before purchasing. You ca... See more

Rated 4 out of 5 stars

This would be a 5* review had I not have to threaten with my consumer rights for a refund due to not having the item shipped out quick enough. Bought the item on the 18th December. Received today 13th... See more

Rated 5 out of 5 stars

I have tried multiple retro consoles, and the retrosnap system is by and far the most amazing of them. The others are prone to corruption and breaking, but with the covers, cases and screen protection... See more

Rated 3 out of 5 stars

My order finally arrived after almost a month of no tracking updates. I’m relieved it made it just in time for Christmas but the advertised 4-9 day tracked shipping was misleading as my product came f... See more

Rated 3 out of 5 stars

Still waiting for product which was ordered over 3 weeks ago. Site is misleading, this ships from China and will more than likely miss Christmas delivery even when ordered long before with a "genera... See more

Rated 4 out of 5 stars

It’s been 2 weeks, and no device. No update on tracking setup. Kinda sad. Update: Although I am a tad upset that I recieved my product two days after Christmas, I am quite happy with what I got.... See more

Company replied

Rated 5 out of 5 stars

Super excited to receive this gaming device for my husbands Christmas! He’s been talking about it for months now, and once I saw the Black Friday discount I added it to my cart so fast. Was happy to s... See more

Rated 2 out of 5 stars

Got the device within the delivery window they provided. The console is great fun and very nostalgic to play. A few days after using it these terrible lines showed up on the screen. I’ve reached out... See more

Rated 3 out of 5 stars

Shipping delays - it’s been almost 3 weeks since placing my order - cannot get up to date tracking info - just states in transit from China - Evri have been expecting the package since 3 Dec. Will lea... See more

Rated 4 out of 5 stars

I am writing this as a edit. I am giving this 4 stars. the reason for not being a 5 star rating. Communication is terrible and took over a month to be delivered. So you must have patience'... See more

Rated 4 out of 5 stars

Delivery was slow but there were regular updates. The product works well too. I was worried it was all a scam but everything's been fab. I either got lucky, or my expectations were so low that I'm ple... See more

Rated 2 out of 5 stars

Ordered 3 RetroSnap Play units on 12/1 for Christmas with "5 to 7 day shipping", and I received an email with tracking the next day saying "it's on the move". Welp, that was a lie. I emailed on 12/22... See more

Rated 5 out of 5 stars

I was skeptical about these but after learning how to do what I want to do, it makes it highly customizable. The controls are surprisingly tight, the emulators and games are aplenty, and this has been... See more

Rated 3 out of 5 stars

I ordered this in the 24th November for Christmas and didn’t arrive until today (8th Jan). Weirdly I got an email saying they’re closing down? The console is great so far, but I had friends order it f... See more

Rated 4 out of 5 stars

Shipping took a while, but I have my new addiction. It’s going to take some trial and error to decide the best ways to hold the device, especially with the newer games with joystick use. “40,365 Games... See more

Rated 4 out of 5 stars

I placed my order on November 29th. I received my order on December 27th and they included a case for each console. The consoles themselves are worth the wait. Quality is good, great resolution on the... See more

Rated 4 out of 5 stars

Product took over a month to ship. They sent out frequent shipping updates to let me know it was delayed, but when I replied to customer service, they never responded. The RetroPlay device is very coo... See more

Rated 2 out of 5 stars

I guess I expected my items to be here a little sooner since the shipping window said 4-9 days, but it’s been 18. The shipping hasn’t updated at all so I can’t track it, and I guess it’s coming from C... See more

Rated 2 out of 5 stars

So far, have not received my order for 2 consoles. Ad said I would receive it before christmas if I ordered right then. I paid for priority processing. I keep getting emails that say “order is out... See more

Rated 5 out of 5 stars

My fiance absolutely loves his gift. I couldn't wait till Christmas to give it to him because I knew he would want it asap! There are so many games it's actually a little overwhelming. They run awesom... See more

Rated 3 out of 5 stars

This company is a scam. Ordered on the 8th for my sons xmas present (order number 215017) and it still hasn't been dispatched. Despite my efforts to cancel my order and have an immediate refund, the... See more

Rated 4 out of 5 stars

Though it took many weeks to arrive, my order did show up and was correct (I see/read that some folks have had trouble with the company, it's shipping times, lack or CS response, etc.). BUT, even thro... See more

Rated 4 out of 5 stars

Updated - console arrived 28 days after ordering. Contacted customer service who eventually got back to me AFTER delivery of the retrosnap console! However, the console is pretty good. A few games d... See more

Rated 3 out of 5 stars

The product is okay although after purchasing I've learned it is a different version of another one with much much cheaper price (r36s). The problem I've had was delivery. Website states up to 10 bus... See more

Rated 4 out of 5 stars

Ordered two consoles at the start of December and they arrived a week before Christmas. Shipping took a while to load and to be delivered with slow tracking updates. But the consoles works great, load... See more

Rated 3 out of 5 stars

I think the experience is made a tad bit disappointing by deceptive marketing, or lack of quality control. I ordered the retrosnap play Rs36s simply put to play old games. Already based on thier sites... See more

Rated 5 out of 5 stars

I absolutely love the RetroSnap mini camera! I ordered two of them so that I could give one to my wife and another to my sister-in-law, because they both love vintage style photography. And I’m glad I... See more

Rated 5 out of 5 stars

I was skeptical after watching some of the YouTube reviews, but I have to say as a long time gamer this console is amazing. If I could I would give 10 stars. The shipping time was not bad, especiall... See more

Rated 5 out of 5 stars

This is a great experience, it took awhile for me to receive this item but is is well worth it, every penny. To many games actually. It's going to take a long time to play all these games. The whole... See more

Rated 3 out of 5 stars

**update*" Order expected 12/15-12/25, received January 5th 😣! Product is actually great, all 3 kids love it! They say the graphics are way better than expected and all had no trouble using it. No... See more

Rated 2 out of 5 stars

AN Offer was advertised to me before Christmas and my children didn't get their gift on time. They do live 2 hours away from me and being such few opportunities to see my children under the circumst... See more

Rated 4 out of 5 stars

Thought I'd bring some positivity as lots of the reviews here are feeling a bit sad. I agree with the wait time, I thought I'd jumped on the scammer wagon but guess what guys...mines just arrived. I o... See more

Rated 5 out of 5 stars

This device is freaking awesome! Buttons work great, screen quality is amazing, everything is very well done. Highly recommended!

Rated 4 out of 5 stars

Delivery takes around a month. Thousands of games are pre-loaded including Sonic and Mario Bros. My partner loves it.

Rated 3 out of 5 stars

Placed my order 30 days ago and it’s still not here. I ordered the console on NOVEMBER 30th!!! It’s DECEMBER 30th!!! Still no console and it’s a week after Christmas. Tracking... See more

Rated 5 out of 5 stars

Store was awesome, I got many things from them. They are no longer doing buissness as the tarrifs are just too much to stay up and running. Wish them the best. Hope they make a come back if things cha... See more

Rated 3 out of 5 stars

Its a bit confusing to use at first and some of the games are glitchy and there are multiples of the same game for several of the options so its not really the amount of games advertised but it does w... See more

Rated 5 out of 5 stars

AMAZING! My boyfriend cried when he opened his gift. So many nostalgic memories from his childhood.

Rated 5 out of 5 stars

This was the Christmas gift hit with Gen X and millennials in my family. They all want one. There is such a large selection of games to choose from.

Rated 2 out of 5 stars

It says 40k games but more than half are duplicate games that are glitched.

Rated 5 out of 5 stars

This is awesome! The moment I took it out of the box it was ready to go. So far it’s been a great experience and everything has worked perfectly. Awesome graphics, awesome sound and 150% a true retro... See more

Rated 5 out of 5 stars

I have to say that even in spite of a minor shipping delay (which I was notified of in a very timely manner) my device arrived within its projected shipping date. It is high quality and comes loaded w... See more

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3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
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1-star

Replied to 28% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Utter waste

Like many, I would leave no stars if possible. Ordered mid-November. Constant emails to company from well before Christmas asking where they were. Reply was always the same ‘they are coming’, ‘here’s the tracking info’, ‘please wait before asking for a chargeback from your bank otherwise this will just delay delivery and the kids won’t have their presents in time’!
Fast forward to first week of January and I eventually got sick of the excuses. Successfully claimed from bank so happy days however, received a card from Royal Mail on Monday to say I had an overseas parcel being held back due to non payment of charges! Since this is absolutely the only thing I’m am waiting for they can send the bloody things back or destroy them for all I care!

November 13, 2025
Unprompted review
Rated 1 out of 5 stars

Ceased trading - scam company

This is a scam company. They take money for express shipping and never deliver your parcel. Been waiting since the start of December. Parcel is now lost. The organisation has apparently ceased trading ( is it suprising since they have scammed everyone.)

Opened a claim with the fraud team to recover the money from the owner. Would also suggest to any one waiting a parcel to log a claim with their bank/ credit agency who are building a case against the owners to recover the money or can recover the money for you.

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

Complete scam!!!!!

Complete scam!!!!!! My first review was after playing it with my son, it seemed legit. I reached out with a question and initially got a quick response. Now the website is gone, customer service will not respond and some of the main games that were listed as being on the upgraded model were not there. More than half the games are not even labeled so you have to search through thousands to try and find them. Alot of the games for playstation are so glitchy you can't even play them. Had I gotten a response and help with my issues I would have left maybe 3 stars. But after reaching out multiple times and now having an issue with games it is not only ridiculous but is false advertising.

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking!

Waited over a month and when they finally arrived, none of them work. I have approached my bank because enough is enough and nothing about this company seems legit.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Store was really good

Store was awesome, I got many things from them. They are no longer doing buissness as the tarrifs are just too much to stay up and running. Wish them the best. Hope they make a come back if things change in the future. Goodluck to you all.

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

Shipping took ages

Shipping took ages, customer support has now ghosted me and it appears the company is no longer. They were shipping a replacement and it appears that was false.

Definitely a lesson learned in drop ship scammers

January 13, 2026
Unprompted review
Rated 4 out of 5 stars

This would be a 5* review had I not…

This would be a 5* review had I not have to threaten with my consumer rights for a refund due to not having the item shipped out quick enough. Bought the item on the 18th December. Received today 13th January ‘26. First impressions. It’s f’ing sick! Nostalgia to the max. Memories of me in Florida during the late evenings playing golden axe on the arcades in the hotel. This is such a cool gadget. Best gadget I own by far. 400093 games this has. Took a minute to figure out how to get past the different console types it has. I got an email from this company basically saying they no longer are working and have stopped all communication and ceased trading so I didn’t have high hopes of getting this. Glad I did though!

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

An absolute disaster

An absolute disaster. Promised 2 weeks before Christmas and arrived almost a month late. When it arrived the screen had lines going up and down making it uplayable and now their website doesn't work even using the 40 emails they spammed me with apologizing for breaking the shipping deal. On top of those things I paid over 2x more than the normal sale price being unaware what these go for thinking they would be reputable and not a chinese scam company seeing they advertise through such a large platform like facebook. Now I am double charged for a busted item that would have never been ordered if it hadnt been as a Christmas present. To beat all I cannot connect with anyone from the company to get a return. 1/10 stars is a gift.

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

Would leave 0 stars if I could

Would leave 0 stars if I could. Console arrived after 5 weeks, and it was faulty.
Screen has lines all down it and is not useable. I contacted the company, they refused to refund several times, then said they’d offer 50% refund but then immediately shut down the company y. I’ve had no refund and no contact, emails now bounce back to me.
I will be launching a fraud investigation through my bank.
Wish I’d just ordered the same one off Amazon prime for half the price and not their crappy drop-shipped version. Absolute waste of money. I’ve been ripped off completely by these vile scammers.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company. They rebrand 40 dollar items and sell for 99. Item came defective and after requesting a return label and a refund they blocked me. Had to cancel the payment with AMEX

December 21, 2025
Unprompted review
Rated 1 out of 5 stars

Retrosnap is one of the worst companies…

Retrosnap is one of the worst companies I have ever bought from. They kept promising a product that they never sent. When I asked for a refund of the product they refused to send they completely ignored me. I finally had to try to get my money back through PayPal a month after I bought the item. Retrosnap only decide then to send a product I no longer had a need of or wanted. Two days later I get an email stating they went out of business. Without complaining to PayPal they would have just kept my money and never sent the product.

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

It is a Scam

It is a Scam! Avoid! Awful experience, ordered 1st dec didn’t arrive till after Christmas and they have just slapped their fake brand on some cheap rubbish they ordered in from China!!! The games have not given them consent so it’s also ripping off copyright!

January 11, 2026
Unprompted review

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