The Retro Snap is loaded with all the best games from when I was a kid. My son loves it. He plays it constantly. It’s something we can enjoy together. Graphics vary by system choice, but are pretty go... See more
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Based on these reviews
Replied to 28% of negative reviews
Typically replies within 1 week
Utter waste
Like many, I would leave no stars if possible. Ordered mid-November. Constant emails to company from well before Christmas asking where they were. Reply was always the same ‘they are coming’, ‘here’s the tracking info’, ‘please wait before asking for a chargeback from your bank otherwise this will just delay delivery and the kids won’t have their presents in time’!
Fast forward to first week of January and I eventually got sick of the excuses. Successfully claimed from bank so happy days however, received a card from Royal Mail on Monday to say I had an overseas parcel being held back due to non payment of charges! Since this is absolutely the only thing I’m am waiting for they can send the bloody things back or destroy them for all I care!
It says 40k games but more than half…
It says 40k games but more than half are duplicate games that are glitched.
Ceased trading - scam company
This is a scam company. They take money for express shipping and never deliver your parcel. Been waiting since the start of December. Parcel is now lost. The organisation has apparently ceased trading ( is it suprising since they have scammed everyone.)
Opened a claim with the fraud team to recover the money from the owner. Would also suggest to any one waiting a parcel to log a claim with their bank/ credit agency who are building a case against the owners to recover the money or can recover the money for you.
The games cannot be saved and returned…
The games cannot be saved and returned to play after. You always har to start from the beginning ! This is really a bummer!
Complete scam!!!!!
Complete scam!!!!!! My first review was after playing it with my son, it seemed legit. I reached out with a question and initially got a quick response. Now the website is gone, customer service will not respond and some of the main games that were listed as being on the upgraded model were not there. More than half the games are not even labeled so you have to search through thousands to try and find them. Alot of the games for playstation are so glitchy you can't even play them. Had I gotten a response and help with my issues I would have left maybe 3 stars. But after reaching out multiple times and now having an issue with games it is not only ridiculous but is false advertising.
Took so long to get here unfortunately.
Took so long to get here unfortunately.
Absolutely shocking!
Waited over a month and when they finally arrived, none of them work. I have approached my bank because enough is enough and nothing about this company seems legit.
Store was really good
Store was awesome, I got many things from them. They are no longer doing buissness as the tarrifs are just too much to stay up and running. Wish them the best. Hope they make a come back if things change in the future. Goodluck to you all.
Shipping took ages
Shipping took ages, customer support has now ghosted me and it appears the company is no longer. They were shipping a replacement and it appears that was false.
Definitely a lesson learned in drop ship scammers
Great product
Great product, it's the original R36s indeed. Having fun with my kids.
never received it
never received it. told it had been shipped twice. then got email saying the company shut down
This would be a 5* review had I not…
This would be a 5* review had I not have to threaten with my consumer rights for a refund due to not having the item shipped out quick enough. Bought the item on the 18th December. Received today 13th January ‘26. First impressions. It’s f’ing sick! Nostalgia to the max. Memories of me in Florida during the late evenings playing golden axe on the arcades in the hotel. This is such a cool gadget. Best gadget I own by far. 400093 games this has. Took a minute to figure out how to get past the different console types it has. I got an email from this company basically saying they no longer are working and have stopped all communication and ceased trading so I didn’t have high hopes of getting this. Glad I did though!
Ordered an R36S from RetroSnap which…
Ordered an R36S from RetroSnap which took 6 weeks to arrive, and has turned out to be a clone device which has since bricked itself.
An absolute disaster
An absolute disaster. Promised 2 weeks before Christmas and arrived almost a month late. When it arrived the screen had lines going up and down making it uplayable and now their website doesn't work even using the 40 emails they spammed me with apologizing for breaking the shipping deal. On top of those things I paid over 2x more than the normal sale price being unaware what these go for thinking they would be reputable and not a chinese scam company seeing they advertise through such a large platform like facebook. Now I am double charged for a busted item that would have never been ordered if it hadnt been as a Christmas present. To beat all I cannot connect with anyone from the company to get a return. 1/10 stars is a gift.
Would leave 0 stars if I could
Would leave 0 stars if I could. Console arrived after 5 weeks, and it was faulty.
Screen has lines all down it and is not useable. I contacted the company, they refused to refund several times, then said they’d offer 50% refund but then immediately shut down the company y. I’ve had no refund and no contact, emails now bounce back to me.
I will be launching a fraud investigation through my bank.
Wish I’d just ordered the same one off Amazon prime for half the price and not their crappy drop-shipped version. Absolute waste of money. I’ve been ripped off completely by these vile scammers.
Scam company
Scam company. They rebrand 40 dollar items and sell for 99. Item came defective and after requesting a return label and a refund they blocked me. Had to cancel the payment with AMEX
Retrosnap is one of the worst companies…
Retrosnap is one of the worst companies I have ever bought from. They kept promising a product that they never sent. When I asked for a refund of the product they refused to send they completely ignored me. I finally had to try to get my money back through PayPal a month after I bought the item. Retrosnap only decide then to send a product I no longer had a need of or wanted. Two days later I get an email stating they went out of business. Without complaining to PayPal they would have just kept my money and never sent the product.
It is a Scam
It is a Scam! Avoid! Awful experience, ordered 1st dec didn’t arrive till after Christmas and they have just slapped their fake brand on some cheap rubbish they ordered in from China!!! The games have not given them consent so it’s also ripping off copyright!
Order didn’t arrive and site now…
Order didn’t arrive and site now closed….
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