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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the service for its affordability, especially for international calls, and the call quality is generally considered good. Many users find the platform easy to use, highlighting its straightforward interface and the convenience it offers for staying connected with family and friends abroad. Several customers have used the service to contact fixed lines while traveling, considering it an advantageous option. However, some consumers report negative experiences, particularly regarding customer service responsiveness and issues with payments. A few reviewers have expressed concerns about unexpected charges and automatic deductions from their accounts. Others have encountered connectivity problems, with calls occasionally not connecting or being redirected. Some users also feel that the app could be improved, citing issues with the call log, unintuitive layout and clarity regarding which phone number is currently in use.

Based on these reviews

Rated 3 out of 5 stars

It’s a useful app. What I find inappropriate is the app directly accessing one’s bank account without consent. I thought recharging my account should be initiated by me. The app simply tops up the cre... See more

Company replied

Rated 3 out of 5 stars
Invited

The app was good but the pricing is not at all. I live in Canada and i paid $5 but when i looked into my account i noticed you guys have taken $11 from my credit card for less than 50 Minutes. Meanw... See more

Company replied

Rated 3 out of 5 stars
Verified

Rebtel is a good service to use in today's cell phone world. Great to call anywhere in the world mostly. I live in the US and have a great experience calling friends and family in London, Scottland, I... See more

Rated 3 out of 5 stars

I have just started using the app. I noticed that they take minutes regardless of whether your call was answered. I called a number without anyone picking up or leaving a message, and they took 2 of m... See more

Company replied

Rated 5 out of 5 stars
Verified

My mother had to give up her landline in New Zealand as she couldn't afford it anymore on the pension. So that put an end to my frequent 1 hour+ phone calls which I could do on a cheap monthly plan v... See more

Company replied

Rated 2 out of 5 stars

Since 2 days, my daily calls from Israel to Germany don't connect - busy signal. I use PayPal as preferred payment platform. Since i got suspicious about the RebTel performance after the second straig... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent, you don't know how much we are thank full which we have eabtel. It,s a bit expensive but I wish to get more offer and discount.

Company replied

Rated 2 out of 5 stars

Test call went 100% . As soon as I topped up, everything stopped working. All international calls I am trying to make get redirected to one number in Dublin.

Company replied

Rated 2 out of 5 stars

I am very disappointed with the information provided on Rebtel site or during account creation on the app. It doesn't mention clearly anywhere that the local UK number should have sufficient credit or... See more

Rated 5 out of 5 stars
Verified

Dani at Rebel is great. I give her two thumbs up 👍 👍 . This service is a great price for people wanting to connect to relatives abroad.

Company replied

Rated 5 out of 5 stars

No issues at all. Surprisingly seamless experience and everything worked well. Slight lag on the call, but only what I would expect anyway from calling overseas. Fantastic work-around. No hidden costs... See more

Company replied

Rated 2 out of 5 stars

I like Rebtel because it helps me stay connected with my family abroad, but lately, I’ve been consistently disappointed for over a week now. The calls are never smooth, and I keep getting a voice when... See more

Company replied

Rated 2 out of 5 stars

Be careful, I know its our responsability to check our information, but if you accidentally send à transfert and the number is not à valid one, they keep the money.... if someone received it and set i... See more

Rated 5 out of 5 stars

The app is really easy to use, very quick service, I have been using Rebtel to make international calls from UK to Poland since April '25 and have had no issues so far. The app is very simple and clea... See more

Company replied

Rated 5 out of 5 stars
Verified

Rebtel´s website explains without fuss or jargon exactly how their international calls will work for the consumer. The explanation is short and to the point. There are no gimmicks. Brilliant! A sa... See more

Company replied

Rated 2 out of 5 stars

My Rebtel account was put on hold. During a discussion with the customer care specialist, I was told that the only number I was going to call (my old-aged relative) was flagged by Rebtel. I was aske... See more

Company replied

Rated 4 out of 5 stars

It has been wonderful using Rebtel to reach my loved ones who live far away from me. However, I recommend that you slightly reduce the price because to connect I also need to buy internet. Thank yo... See more

Rated 5 out of 5 stars

A must have for travellers . I needed to contact fixed lines while travelling abroad and REBTEL allowed me to do it at an extremely advantageous price . I faced some connections issues initially but t... See more

Company replied

Rated 2 out of 5 stars

I have been using Rebtel for the past 10 years. Recently they have been deducting my credit/subscription. I have sent email to support, no response. If you buy a subscription $10 you better use it one... See more

Rated 5 out of 5 stars
Verified

The calls back home to Zimbabwe are so easy. It's fast and reliable when sending data.

Company replied

Rated 5 out of 5 stars

I use this service from Indonesia and it is now fantastic. The sound quality is as good as being in the destination country and the price is incredibly good value for money. I highly recommend Rebtel.... See more

Company replied

Rated 5 out of 5 stars
Verified

Very fast and convenient. Have used it for more than 5 times and I won't regret using rebtel. I have got free credit for my loved ones. Rebtel is number 1.

Company replied

Rated 5 out of 5 stars
Verified

Great app works well need some improvements tho other than that a really great app for someone who has friends and family international ly

Company replied

Rated 4 out of 5 stars
Verified

There are some violations, but if you work with Rebtel more, the problem will be solved, but you can definitely trust Rebtel.

Company replied

Rated 5 out of 5 stars
Verified

I am so happy with rebtel I am able to talk to my Mom from the Philippines often in a very low cost.. Thank you so much❤️

Company replied

Rated 5 out of 5 stars
Verified

The signal is excellent—I’ve never had any issues with communication or calls. The plans are very affordable, and overall I’m really happy with the service.

Company replied

Rated 5 out of 5 stars
Verified

Good Connectivity...Did not face any major issues.

Company replied

Rated 5 out of 5 stars
Verified

When I need someone and contact immediately . I would like thank you

Company replied

Rated 4 out of 5 stars

Needed to call overseas to a bank & it worked! Great, especially if you have to wait for goodness knows how long through the call-centers... it could be $100+++ but instead you just pay a nice flat fe... See more

Company replied

Rated 5 out of 5 stars

As a new immigrant to Canada, I had a challenge staying in touch with some people in Nigeria for different reasons, mainly cost (for mobile/GSM calls) or in some cases poor connectivity (for VoIP call... See more

Company replied

Rated 2 out of 5 stars

I have notice that my debit card has been deducted twice now for 15 USD each month at the 20th. I read there is no monthly charges and how come the account I supplied is being charged. My name is... See more

Company replied

Rated 5 out of 5 stars

I had been using calling cards or PINs for a while to call Canada from Spain, and they always expired or ran out of credit way before they were supposed to. I'm really happy with Rebtel, the quality o... See more

Company replied

Rated 5 out of 5 stars

I use Global Unlimited to make at least 20+ hours worth of calls to the US, Canada and Australia each month for my small side business. I've never had any issues and the call quality is great. It's an... See more

Company replied

Rated 4 out of 5 stars

I start using their service in 2012 from Canada to call to Cuba which has one of the higher rates worldwide and it works fine with landline and mobile network, ok it is not crystal clear but, I don’t... See more

Rated 4 out of 5 stars

I've been using Rebtel for a few years now. Mostly it has worked fine and been good value for money. Top-up is cheap and lasts a long time for calls to Europe and USA from Britain. Call quality is... See more

Rated 5 out of 5 stars

Since Christmas I haven't been able to call Ireland from the UK and was really peed off. After fiddling with the settings and finally managing to turn off 'hide number' it's working fine again. ( I g... See more

Company replied

Rated 5 out of 5 stars
Verified

Since l started using this platform to call my loved ones back home your prices are reasonable and you can hear each other properly without difficulties in network connection.To be honest keep high st... See more

Company replied

We perform checks on reviews


Company details

  1. Internet Service Provider
  2. Computer Accessories Store
  3. Mobile Network Operator
  4. Phone and Internet Service
  5. Software Company

About Rebtel

Information provided by various external sources

Rebtel Details

Written by the company

Company mission
Rebtel is on a mission to create the best possible international calling service ever. That means high-quality calls, low prices, no hidden fees, caring customer service, all possible connections, and more—basically fixing everything sucky about telecommunications!
Save on calls
Rebtel saves you 90% on your international calls. Each friend gets their own unique local number - no contracts, no hidden fees, and no monthly charges. First call free!

Contact info

3.3

Average

TrustScore 3.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified
Rebtel logo

Reply from Rebtel

Hello,

Thank you for your amazing review! 

We’re delighted to hear that you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide.

If you ever need help or want to share more feedback, feel free to message us in the app or at support@rebtel.com


Thanks for being part of the Rebtel family.

Rated 1 out of 5 stars

Avoid avoid avoid

Avoid avoid avoid. They charged me for months even though I cancelled my subscription. No subscription was showing in my account. No email notifications about on going payments. When I asked for a refund they only processed 90 days. Just avoid these guys. Murky busines.

Update

I did get in touch with email support below - my email went unanswered.

I also got in touch via chat support and you refused to refund me beyond the 90 days.

Is that what you meant by 'making it right'?

Avoid. Avoid. Avoid.

October 12, 2025
Unprompted review
Rebtel logo

Reply from Rebtel

Hello Dylan,

We’re sorry to hear about your experience with this subscription.

This isn’t the service we aim to provide, and we’d like to make it right. Please reach out to us at support@rebtel.com or via the app so we can assist you directly.

Thank you for your feedback.

Rated 5 out of 5 stars
Verified

I am so happy with rebtel I am able to…

I am so happy with rebtel I am able to talk to my Mom from the Philippines often in a very low cost..
Thank you so much❤️

October 5, 2025
Rebtel logo

Reply from Rebtel

Hi there,

Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you had a good experience. Your feedback is appreciated and helps us continue to improve.

Have a great day.

Rated 5 out of 5 stars
Verified

Because I love this is good service

Because I love this is good service

October 5, 2025
Rebtel logo

Reply from Rebtel

Hi there,

We really appreciate you sharing your experience. It’s great to hear that you love our service.

Thank you again for your support. We're glad to have you as a customer.

Rated 1 out of 5 stars
Verified

Not that smooth during the call

Not that smooth during the call

October 4, 2025
Rebtel logo

Reply from Rebtel

Hi Emil,

Thank you for your review. We're sorry to hear that your experience didn't meet expectations. We'd appreciate the opportunity to understand what went wrong. Please feel free to reach out to us at support@rebtel.com.

Thank you for being so understanding.

Rated 4 out of 5 stars
Verified

Good service but sometimes voices are…

Good service but sometimes voices are muffled

October 3, 2025
Rebtel logo

Reply from Rebtel

Hello Christine,

Thank you for your amazing review! 

We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide.

If you ever need help or want to share more feedback, feel free to message us in the app or at support@rebtel.com.

Thanks for being part of the Rebtel family.

Rated 1 out of 5 stars
Verified

They closed My account

They closed My account

September 29, 2025
Rebtel logo

Reply from Rebtel

Hello,

We’re sorry to hear about your experience with the account. 

This isn’t the service we aim to provide, and we’d like to make it right. Please reach out to us at support@rebtel.com or via the app so we can assist you directly.

Thank you for your feedback.

Rated 5 out of 5 stars
Verified

Excellent

No complaints ,it's just quick and nice to use

October 3, 2025
Rebtel logo

Reply from Rebtel

Hello Esther,

Thank you for your amazing review! 

We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide.

If you ever need help or want to share more feedback, feel free to message us in the app or at support@rebtel.com.

Thanks for being part of the Rebtel family.

Rated 5 out of 5 stars
Verified

Very good Apps ima happy

Very good Apps ima happy

October 3, 2025
Rebtel logo

Reply from Rebtel

Hello,

Thank you for your amazing review!

We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide.

If you ever need help or want to share more feedback, feel free to message us in the app or at support@rebtel.com.

Thanks for being part of the Rebtel family.

Rated 5 out of 5 stars
Verified

Fast and reliable.Would definitely…

Fast and reliable.Would definitely recommend.

October 3, 2025
Rebtel logo

Reply from Rebtel

Hello Takadiyi,

Thank you for your amazing review! 

We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide.

If you ever need help or want to share more feedback, feel free to message us in the app or at support@rebtel.com.

Thanks for being part of the Rebtel family.

Rated 5 out of 5 stars
Verified

Great prices and great service.

Dani at Rebel is great. I give her two thumbs up 👍 👍 . This service is a great price for people wanting to connect to relatives abroad.

October 2, 2025
Rebtel logo

Reply from Rebtel

Hello Brenda,

Thank you for your amazing review! 

We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide.

If you ever need help or want to share more feedback, feel free to message us in the app or at support@rebtel.com.

Thanks for being part of the Rebtel family.

Rated 5 out of 5 stars
Verified

Subscribe without requests

Loading with out request

August 8, 2025
Rebtel logo

Reply from Rebtel

Hello Okolonji,

Thank you for your amazing review! 

We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide.

If you ever need help or want to share more feedback, feel free to message us in the app or at support@rebtel.com.

Thanks for being part of the Rebtel family.

Rated 1 out of 5 stars
Verified

I have money my account and stills tell…

I have money my account and stills tell me that I don't have credit

October 1, 2025
Rebtel logo

Reply from Rebtel

Hello Samuel,

We’re sorry to hear about your experience with the credits. 

This isn’t the service we aim to provide, and we’d like to make it right. Please reach out to us at support@rebtel.com or via the app so we can assist you directly.

Thank you for your feedback.

Rated 5 out of 5 stars
Verified

Excellent 👌

Excellent 👌

October 1, 2025
Rebtel logo

Reply from Rebtel

Hi there,

Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you had a good experience. Your feedback is appreciated and helps us continue to improve.

Have a great day.

Rated 1 out of 5 stars
Verified

I have credit but can’t make a call

I have credit but can’t make a call. I called support but still haven’t got any specific response.

October 1, 2025
Rebtel logo

Reply from Rebtel

Hello,

We’re sorry to hear about your experience with the phone calls. 

This isn’t the service we aim to provide, and we’d like to make it right. Please reach out to us at support@rebtel.com or via the app so we can assist you directly.

Thank you for your feedback.

Rated 5 out of 5 stars
Verified

fast connection

fast connection, clear voice.

October 1, 2025
Rebtel logo

Reply from Rebtel

Hello,

Thank you for your amazing review! 

We’re so happy to hear you’re enjoying our services. We’re all about keeping you connected with your loved ones worldwide.

If you ever need help or want to share more feedback, contact us in the app or at support@rebtel.com.

Thanks for being part of the Rebtel family—we appreciate you!

Rated 1 out of 5 stars

fake fake fake fake

fake fake fake fake . don't buy don't buy don't buy . thieves thieves 🤢🤢🤢🤢🤢
after they stealing money they say you tried to call a restricted number which is lie .
be careful!

October 1, 2025
Unprompted review
Rebtel logo

Reply from Rebtel

Hello Guy,

We’re sorry to hear about your experience with the phone calls. 

This isn’t the service we aim to provide, and we’d like to make it right. Please reach out to us at support@rebtel.com or via the app so we can assist you directly.

Thank you for your feedback.

Rated 5 out of 5 stars
Verified

The calls back home to Zimbabwe are so…

The calls back home to Zimbabwe are so easy. It's fast and reliable when sending data.

September 29, 2025
Rebtel logo

Reply from Rebtel

Hello Vengai,

Thank you for your amazing review! 

We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide.

If you ever need help or want to share more feedback, feel free to message us in the app or at support@rebtel.com.

Thanks for being part of the Rebtel family.

Rated 1 out of 5 stars
Verified

I’ve been unable to make calls from…

I’ve been unable to make calls from Australia to Taipei even after buying $20 of credit with Rebtel. Can’t call anyone for support. Too hard. I rather arranged a international calling pack with my own cell phone provider

September 28, 2025
Rebtel logo

Reply from Rebtel

Hi Gina. We’re sorry to hear about the trouble calling from Australia to Taipei — that sounds frustrating. Please reach out to us at support@rebtel.com with your registered number or email so we can review your account and help you get this sorted right away. -Tristan

Rated 5 out of 5 stars
Verified

Very good🥰🥰🥰

September 28, 2025
Rebtel logo

Reply from Rebtel

Hi there. We're happy to hear you're enjoying the app. We really appreciate your support and are working to make the experience even better with every update. -Tristan

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