CHIP Reverse Mortgage Reviews 2,139

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and friendly approach. Consumers highlight the agents' ability to clearly explain the mortgage process, answer all questions thoroughly, and provide ongoing support. People appreciate the patience and understanding shown by the representatives, especially when dealing with complex financial matters. The overall service and user experience are also highly regarded. Reviewers mention the seamless and efficient process, with many noting the prompt response times and the ease of communication. Customers express gratitude for the guidance and support they received, which made them feel comfortable and confident throughout the entire process. The general consensus is that the company provides exceptional customer service and a positive experience.

Based on these reviews

Rated 5 out of 5 stars
Invited

The person who handled my application, Agnes, was great as were her communication skills and client focused demeanour. She did her best to work toward our goal of obtaining the funding. That bei... See more

Rated 5 out of 5 stars
Invited

I was pleasantly surprised to have such a great experience with the agent Adam Fotias to help me set up the CHIP account. He was patient with me - being 83 and very kind yet professional. Everyone was... See more

Rated 5 out of 5 stars

My experience with CHIP Reverse Mortgages was very good. The staff were always available, answered questions and concerns promptly and professionally. I would recommend anyone thinking of selling th... See more

Rated 5 out of 5 stars

I dealt with Angela Lettuca from day one, and couldn’t be happier with the way she was able to guide and support me through the whole process. Especially in the time that I run into some issues and... See more

Rated 3 out of 5 stars
Invited

Thank you for asking. Initially all was progressing along, with the hopes of a fall start on our renovations. With an educated guess of 3-4 weeks to having money to start outside work in mind, it s... See more

Company replied

Rated 5 out of 5 stars

Neil was extremely helpful and worked so hard to get this done for me. He was so thorough and made the entire experience less stressful than it could have been. Neil has a great manner with the cust... See more

Rated 4 out of 5 stars
Invited

Agnes our contact person was very helpful, and kept us abreast of what was going on at all times. However, it seems her hands were tied by the action of the bank. It took much longer than I thought it... See more

Rated 5 out of 5 stars
Invited

Agnes was friendly, knowledgeable, and has all the time in the world to answer questions. I cant say enough good things about Agnes! The information was clear and concise and I was able to... See more

Rated 5 out of 5 stars

A Heartfelt Thank You to Home Equity Bank I’d like to extend my sincere gratitude to Janet Eichholz and Lindsay Taschereau at Home Equity Bank for their stellar guidance and genuine professionalis... See more

Company replied

Rated 5 out of 5 stars
Invited

Gaurav Mehra, Mortgage Specialist was exceptional. He walked me through the process and was always ready to answer my questions and concerns. If he did not have an immediate answer, he would do his re... See more

Rated 5 out of 5 stars
Invited

HIsmal worked his hardest working with a difficult company to get information to complete our application. He keep us abreast of everything he was trying and doing. He di d a great job and we had ou... See more

Rated 4 out of 5 stars
Invited

I found Chip reverse mortgage agency was very good. However, the law firm representing your company made it very difficult to obtain the funds. Right from the start, they wanted a ton of information... See more

Rated 3 out of 5 stars
Invited

I ilked that they were very diligent in their seach. Hoever, asking for by birth certificate was a little over the top, I had to open7 boxes before I found it and the stress I was put thriugh caused m... See more

Rated 5 out of 5 stars
Invited

Simone was very kind, attentive and patient. I enjoyed working with her. She encouraged me many times with the process for CHIP. She is very knowledgeable and personable. Thank you.

Rated 5 out of 5 stars

Audra was so great and answered every question we had. She guided us all the way through. She was very professional and really knew her stuff. It made this process very painless for Valerie and m... See more

Rated 5 out of 5 stars
Invited

Everyone helped us to understand what was happening. We did find it very stressful, never seen so much paperwork. Glad it's all over with

Rated 5 out of 5 stars
Invited

The representative was so patient with all of our questions. Everything was explained extensively to make sure we understood everything. The process was simple and easy to do. Neil checked in several... See more

Rated 5 out of 5 stars

I highly recommend my contact Antoine, who was absolutely incredible to work with. Antoine: Explained anything & everything Was Incredibly Knowledgable Completely knew everything I asked abo... See more

Rated 4 out of 5 stars

I found that the whole experience was guided by Rachel who was most professional, knowledgeable and helpful. Rachele helped the CHIP experience go along quite smoothly and efficiently. Thanks Rache... See more

Rated 5 out of 5 stars

Our adviser, Neil Sharma, kept us informed every step along the way and did everything he did to help us with the process.

Rated 5 out of 5 stars

Our mortgage specialist Ali Sultani was wonderful to deal with. He was extremely pleasant and very knowledgeable.The whole process was seamless. We received our funds in less time than expected. It is... See more

Rated 5 out of 5 stars

I worked with Marcia Marciniak, whom I found knowledgeable, pleasant, and helpful in answering my questions and/or providing additional information as needed. Her responses were timely, clear, and hel... See more

Rated 5 out of 5 stars

The team that I have worked with were very professional and friendly. Manasi the Mortgage Specialist was very pleasant to deal with. Thank you.

Rated 5 out of 5 stars

Our representative, Marcia Marciniak was a true treasure. Thoroughly professional and cheerful, she answered our endless questions and concerns in such a respectful and calm manner. She helped us un... See more

Rated 5 out of 5 stars

My experience has been nothing but posiive. My contact, Adam Fotias, was the most helpful, supportive and knowledgeable partner. He kept me updated and I never felt alone in the process.

Rated 4 out of 5 stars
Invited

Mike was precise and prompt. Only one glitch- my passport was unsigned- my bad- but had I been notified it would have saved us a second trip to the lawyers office and a short delay. Thank you Denise C... See more

Rated 5 out of 5 stars

It was my bank (CIBC) who suggested a Reverse Mortgage might best suit my needs and they set up an initial meeting with Parth Bhambri who explained the whole process to me. I was quickly ref... See more

Rated 5 out of 5 stars
Invited

The representative, Sam Sinclair, I was working with was great. He was very easy to talk with, he gave me all the information I needed, and he answered all of my questions. He was very professional... See more

Rated 5 out of 5 stars
Invited

Aaron was wonderful to work with, he was thorough, knowledgeable and kind.

Rated 5 out of 5 stars
Invited

The representative that helped us through completing and submitting our application had a professional manner but also made us feel comfortable, answering all of our questions throughout the process.... See more

Rated 4 out of 5 stars

I dealt with Neil. He always responded to my questions very quickly and was very helpful and knowledgeable. The process went very smoothly and quickly.

Rated 5 out of 5 stars

Neil was patient and made the best process easy to understand

Rated 5 out of 5 stars

Colin and Aaron were very professional. They made us feel very comfortable. We were very nervous about doing this at the beginning as I'm sure everyone is. Colin answered all of our questions with n... See more

Rated 5 out of 5 stars
Invited

I would like to thank the team at Home Equity Bank, especially Adam Fotias, for helping me negotiate the loan process quickly and efficiently. I would recommend the Home Equity Bank as an effective m... See more

Rated 5 out of 5 stars

Everyone we dealt with was great. Kyle Dykxhoorn was excellent helping us through the whole process. Helped us with our senior tech issues too. Thank you.

Rated 5 out of 5 stars

Our CHIP Specialist, Aaron Yanover was absolutely wonderful to work with. He paved the way, making a difficult process for us much easier. Knowledgable and patient, Aaron is an excellent communicator... See more

Rated 5 out of 5 stars

I was guided through the process always with clear and comprehensive information so that I could make smart, informed choices. The agent serving me was diligent in ensuring that I had all the infor... See more

Rated 5 out of 5 stars

I had a great experience with Aaron He was prompt, clear and very helpful, and never hesitated to provide clear descriptions of the process and details to allay any trepidations. Thanks again to... See more

Rated 5 out of 5 stars

A heartfelt opportunity to express our deep gratitude to the entire team at HomeEquity Bank. Abigail Krogman & Chris Hoeppner were there for us every step of the way working tirelessly to help us... See more

Rated 5 out of 5 stars
Invited

When a conventional mortgage seemed to be a bit too much hassle. The home equity Bank mortgage and the help that I received was amazing. Stress level at zero after finally finding a bank that understa... See more

Rated 5 out of 5 stars

Outstanding customer care, CHIP treats clients with respect and patience ensuring a smooth, dignified process

Rated 5 out of 5 stars

I would like to thank Niel Palit for all his help and guidance through the process with HomeEquity Bank. With the sudden unexpected illness of a relative it was a relief to have Niel to show me the... See more

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Company details

  1. #1 of 2 best companies in Bank
  2. #14 of 20 best companies in Financial Consultant
  3. #2 of 2 best companies in Mortgage Broker

Written by the company

The CHIP Reverse Mortgage by HomeEquity Bank is the leading Reverse Mortgage offered in Canada. Designed for Canadian Homeowners 55+ to access up to 55% of their home equity without ever needing to move or sell. The CHIP Reverse Mortgage provides peace of mind by allowing you to live retirement on your terms without having to worry about monthly mortgage payments.

CHIP Reverse Mortgage: There's No Retirement Like Home

Written by the company

The CHIP Reverse Mortgage provides Canadian homeowners 55+ with a safe, simple solution to retire in the home they love. Whether planned or unexpected costs arise, the CHIP Program will allow you to take control of your finances and keep your independence through your retirement.

Learn More About the CHIP Reverse Mortgage





Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Home Equity Bank

Our mortgage specialist, Holly Hoy, was excellent and answered and explained all our questions and concerns. This type of mortgage was perfect for our situation. With the exception of a couple of computer hiccups it was a relatively smooth process. We thank Holly for her incredible patience.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Great option for my circumstances.

I did a lot of research before I went ahead with the mortgage. I worked with a great broker who answered all my questions. This is a good option for many people depending on your circumstances. I highly recommend looking into it and not prejudging before you look at all the numbers and options they give you.

January 19, 2026
Rated 5 out of 5 stars

Audra was so great and answered every…

Audra was so great and answered every question we had. She guided us all the way through. She was very professional and really knew her stuff. It made this process very painless for Valerie and myself. I just want to thank Audra and Home Equity Bank. It was a very good plan for us. Thankyou Equity Bank and Audra.

Sandy & Valerie

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Teamwork

The team that I have worked with were very professional and friendly. Manasi the Mortgage Specialist was very pleasant to deal with. Thank you.

January 15, 2026
Unprompted review
Rated 2 out of 5 stars
Invited

Unfair evaluation

At the last minute Equity bank decided to withhold $100,000 from the amount that was approved. This was because I had an arrears on my property tax amount that resulted from EMPAC backdating their assessment by 2 years. I could not pay the reassessed amount, but I did pay my monthly tax bill for 2 years after this exorbitant tax reassessment.
I explained all of this to the agent but his boss would not reconsider the $100,000 withholding.
So on a home valued at $1,840,000 I got a reverse mortgage payment of $200,000 which I think is very unfair.

January 14, 2026
CHIP Reverse Mortgage logo

Reply from CHIP Reverse Mortgage

Hi George,
Thank you for your feedback. We truly appreciate your input, as it plays an important role in our commitment to delivering top-quality customer service. Your comments have been shared with the appropriate team. If you’d like to discuss this further, please don’t hesitate to contact us at wecare@heb.ca.

Rated 5 out of 5 stars

Thank you, Niel and HomeEquity Bank.

I would like to thank Niel Palit for all his help and guidance through the process with HomeEquity Bank. With the sudden unexpected illness of a relative it was a relief to have Niel to show me the process and help with the decisions I had to make. It was completed quicker than I expected and gave me peace of mind to know I had extra funds on hand if needed. Thank you, Niel.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars
Invited

Useful means of raising equity

I would like to thank the team at Home Equity Bank, especially Adam Fotias, for helping me negotiate the loan process quickly and efficiently.
I would recommend the Home Equity Bank as an effective means of adding to your retirement resources.

January 10, 2026
Rated 5 out of 5 stars
Invited

The person who handled my application

The person who handled my application, Agnes, was great as were her communication skills and client focused demeanour.
She did her best to work toward our goal of obtaining the funding.
That being said this was a lengthy process , starting in mid September 2025 and ending January 13, 2026 with the funds being provided.
Despite a few setbacks, Agnes
pushed on to tackle any obstacle that we encountered.

I would definitely recommend Home Equity Bank to anyone that wants to obtain a chip mortgage.

January 13, 2026

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