I’ve used Vave.com for a while and never had major issues, but this recent experience has really shaken my trust. I won a big amount and requested a withdrawal, and it’s been stuck in “review”... See more
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Vave is an emerging bookmaker that is quickly becoming a recognizable brand in Europe. It invites bettors to test the waters by offering a massive welcome bonus and encourages them to stay by developing weekly promotions. The website for sports betting is mobile-friendly and odds are competitive. Vave is also a sportsbook for those who are into eSports and a top choice for betting on football and hockey. Now that you know the basics about Vave, it’s time to dive deeper into its offering.
Australia
Replied to 42% of negative reviews
Typically replies within 1 month
Please if you read this dont play at this casino deposit is instant. But oh my god if you want to withdraw your money they dont pay out. Contacting the customer service will give you constantly the same answers of it is under review of finance department. Usually at other crypto gambling sites the crypto withdrawal is instant or paid out in 2 hours. This casino looks like a big scam as there are not many players on this casino also.
I will update this review if I get paid out.It is almost 2 days now and I did not get my crypto withdrawal yet.
I have used various crypto casinos.
Some are dodgy and talk the talk, but them reference sneaky bits of terms and conditions to withhold your winnings.
Vave however have proven to me to be very fair and honest.
I have not had issues with any withdrawal being held - at most taking about an hour - but I rest assured my fairly won bets will be paid to me without hesitation.
Customer support are all very helpful, available instantly at any time, and are very happy to offer spins and bonuses from time to time with a real chance to win good money.
The rewards on this site are above average - not the best but still the place I choose to play my slots because if you win I can trust my funds are delivered to my account.
I dont experience any lag, and any suggestion from players in some reviews that the RTP is adjusted - this is not accurate. Some games have been punishing at times but thats gambling!
Anyway - best thanks to all at Vave and my account manager anita also.
Haydyb123
This website is a SCAM!!!!
They haven’t allowed me to withdraw my money for three weeks already. First they asked for documents, then bank statements, then a selfie with my passport, then a selfie with the bank statement, and finally a selfie holding a piece of paper.
Stay away from them — you will never get your money back.
I've been a member with Vave.com for a few years now, I stumbled onto them by accident and I was fortunate enough to be apart of a really good sign-up bonus upon joining.
Now on this particular sign-up bonus, the terms and conditions had stated that the betting increments were not allowed to surpass $5 USD per spin on slots. I foolishly did go beyond the stated terms in regards to the maximum increments imposed by Vave. Nonetheless, I had a really good session, and when it came time to withdraw my winnings, there was a slight delay especially considering this was my very first withdrawal so I didn't think much of it and went about my day.
After a few more hours and seeing that the withdrawal had still been pending, I decided to then contact live support and opened a ticket to speak to a Vave representative. I received a prompt and hearty reply within seconds. Upon inquiring about my winnings, I was then informed that I had violated the TOS for this particular bonus on numerous occasions during my session. Immediately I thought "fair enough..." my heart sunk to the bottom of my chest and moments after the agent begun typing again and said that they would look past my violation for this one specific time and reassured me that they had proceeded to approve my withdrawal request.
In all honesty, I was gobsmacked and definitely not expected to be shown any mercy for my wrongdoings, any other online provider would have admonished me entirely for my actions before proceeding to ban me without any due explanation.
As a result of their pardoning, I became a staunch supporter of Vave.com, the team and services offered by this wonderful site.
All my withdrawals take a maximum of 1 hour, with the occasional delay being solely the fault of the blockchain.
The weekly and monthly bonuses are amazing, their VIP program is decent but my manager Anita, truly makes it an individualised and warmful experience.
Live chat gets me connected and my issue resolved within under 5 minutes, you honestly can't get better then this when it comes to customer service.
Albeit, as perfect as Vave can be sometimes, their one quirk that irks me is when we get a weekly bonus, the deposit bonus splits 50%-50% and half can be used at casino, the other half on sports, this issue originally was rectified when I would reach out directly to live chat, but for the last 9 months they've been pretty adamant that there is not much they can do about my unwanted sports bonus.
Other then that, they are terrific and cannot be faulted. They should be the last site to incur any slander from these fake reviews because they definitely don't "steal" your money nor treat you unfairly.
Its been 3 hours already of waiting for Crypto withdrawal, never seen such in my 5 years of crypto gambling experience. will post update if i ever recieve my withdrawal (which is small amount btw) might change review depending on whether i get it.
Absolutely a fraud! You sign up and you win but then if you withdraw they will take all winnings and try and say you have duplicate accounts. Which is not true. Total fraud do not play
Very good casino never had any problems wuick deposits and withdrawals. great selection of games. And a thank you to the my vip manager Elliot who is always quick to help with any questions
THIS is a rate scam. When you set it to accept only higher rates, this site accepted an incorrectly low rate. A complaint was submitted, and that was the end of it.
Rates change at will and do not reflect current rates. This site does not work on many browsers.
My withdrawal are blocked for no reason i suspect a scam
Honestly, had a great layout and easy to use interface. But once I won even a "small" amount and went to withdraw i got put through KYC hell, and its been over 8 days and still no withdrawal has been processed. To keep up with normal industry standards they need to improve drastically. If this books withdrawals were even whithin a few days it would be pretty solid. But unfortunately it's not even close so i cannot reccomend.
EDIT: After numerous KYC emails they finally paid. Updating to 2 stars but the overall experience i cannot recommend.
Won £15090 and after 3 days of waiting for a withdrawal message had a message that they had confiscated the winning because I used a free spin wheel 6 days prior. I have full recordings and proof. I will upload within the week. Do not use this casino! They will not pay you if you use any promotion available! Any other crypto casino will be better than this.
I used to play on this site a while back and wasnt any problem. But the previous experience put me down a lot. Made a deposit quiet a big amount and for 5 days i Still havent received it saying its in for review with the financial team camon man for 5 days most of the site i play the most was 2 hours top not 5 days this is an absolut joke.
Everything was fine untill i wrote to the support chat with the request of closing my account for a week, in other words i wanted a self exclusion. What they did was just funny, they closed my account permanently, i didnt knew that yet. So i wrote a email asking if i can get a confirmation on my self exclusion period, and they said that i cannot reopen my account which i didnt even mention. Stay away from that site, their customer service is just not existing.
Easy to use, quick withdrawals. Support quick to resolve issues.
Great customer service and vip offers. Lucy is amazing! Thanks for being a good honest casino!
Reply from vave.com
I am a new member of this site, I lost money in the first two deposits, I deposited money for the 3rd time, I won a little, I requested a withdrawal and they confiscated my money and deleted my account, using multiple accounts as an excuse. If you read the comments of a fraudulent site, they have applied the multiple account nonsense to dozens of people. Stay away from this site.
Deposit went through fine, gameplay was fine, but of course, when it comes to the withdrawal stage, they love taking their sweet time. Crypto withdrawals should be processed instantly or within minutes, but my withdrawal request has now been pending for hours. Contacted customer support and received the same old generic "your withdrawal is under review by our finance team". Disappointing.
UPDATE: After around 32 hours, they finally approved and processed my withdrawal. I still think this is far too long for a casino to pay out winnings. There are so many other crypto casino sites that pay out winnings instantly, so I'd still recommend checking some of those out instead of playing on this site.
Withdrawals on crypto aren’t instant. This website screams scam and it is.
WARNING on depo bonus. You can’t get over $5 on bonus buys so if you buy a $60 bonus buy with your own funds whilst bonus is active and you win, they’ll take back your winnings based off of t&cs which is a joke.
Everything is good so far. There is many slots, many slots that aren’t on other websites. But the only issue is my withdrawal, I have been waiting for 5-6 hours. And when I added money it took 2 min.
Reply from vave.com
A deposit i made was not received.
I tried to explain that of the 2 deposits i made at the same time has the same transaction hash. And needs to be manually reviewed. I can litteralt see my deposit in their wallet on the chain. And was never added to my account. Countless hours of talking to live chat and it feels like i am speaking to people who have no idea about crypto.
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