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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the user-friendly website, highlighting its easy navigation and the speed of transactions. Consumers also value the platform's ability to facilitate international voucher purchases and its convenience, especially when traditional payment methods are unavailable. The service is considered reliable and consistent, with fast delivery of codes and recharges. However, some people reported issues related to payments, encountering problems with credit card acceptance and discount codes not working correctly. Others have reported negative experiences related to refunds and customer support. Some consumers have also reported difficulties in contacting customer support and delays in receiving assistance. A few users mentioned receiving already redeemed codes and encountering difficulties in resolving the issue with customer service.

Based on these reviews

Rated 4 out of 5 stars
Verified

The service is reliable most of the time but a bit on the expensive side. Over 15% mark-up seems a bit stiff. However, since the Cosmote app will (most of the time) not let me have access to the web... See more

Company replied

Rated 4 out of 5 stars
Verified

I was an overall great experience, fast, intuitive and easy to activate. My only concern, is that after purchase I was not sure how to enable my refill, but apparently this was automatically done. I... See more

Company replied

Rated 4 out of 5 stars
Verified

Recharge has always delivered my e-voucher codes quickly and they have always worked as promised. I do wish they would charge a dollar less on their service fees. A $25 voucher costs me $28.49 in tota... See more

Rated 4 out of 5 stars
Verified

It's just straightforward, easy to read & navigate, simple, helpful & super useful site to use!

Company replied

Rated 2 out of 5 stars

Normally a reliable service but got an “order delayed” notification yesterday when the credit was urgently needed. My bank account was charged. The email said to wait 24 hours to see if the code wou... See more

Company replied

Rated 5 out of 5 stars
Verified

Orher vendors couldn’t complete transaction because they insisted on entering our home postal code in a format that matched the website country’s format (but it can’t match format if client is from... See more

Company replied

Rated 3 out of 5 stars
Verified

I found the new designed site difficult to find where I could login to my account, otherwise, it's a good site but needs the login area on the main front page instead of customers having to go search... See more

Company replied

Rated 5 out of 5 stars

I am always confident when l shop online with the delivery company Evri system. Notification of your parcel journey to when l can expect to receive and the time of delivery. They also give options of... See more

Company replied

Rated 5 out of 5 stars
Verified

Always safe reliable and fast never had a problem with any more payments but what I ordered coming out of my bank great service guys.

Company replied

Rated 5 out of 5 stars

After a couple of easy clicks and paying for my top-up , the order number came through on my email . I entered the VO-number on my new messages on the mobile I needed to top up and sent as per the in... See more

Company replied

Rated 3 out of 5 stars
Verified

I've lost 500$ up to 1000% today with no way to track it down except wait for your support team to get back to me by email no phone # with which a customer may help clearly state what happened

Company replied

Rated 3 out of 5 stars
Verified

Too many invalid or duplicate codes supplied but when the codes work it is a good service. I do think that customer services could be more helpful rather than telling me that I have done something... See more

Company replied

Rated 3 out of 5 stars
Verified

Super efficient and easy way of sending cash. My main issue is that sometimes the discount code doesn't work and with larger amounts for payment cards the full discount code is not applied if it excee... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to navigate the website, relatively low fees compared to other gift card merchants and has good variety of options to purchase from. No wait times, all transactions are made instantly and the t&c... See more

Company replied

Rated 2 out of 5 stars
Verified

I cannot make payment with my credit that I used to use every month, and I checked with the bank they told me it is recharge rejected the credit card and nothing is wrong with my credit card

Company replied

Rated 2 out of 5 stars
Verified

I paid Recharge with PayPal and response was "Your order is delayed". This never happened before and tonight I urgently needed the code. This is very annoying, especially because your CS said that I... See more

Company replied

Rated 5 out of 5 stars

Only ever had one small issue, and that was more on me than Mobiletopup. But they were quick to help resolve the issue. They are fast to deliver. Helpful support. Highly recommend.

Company replied

Rated 2 out of 5 stars
Verified

Having a customer service department able to assist when codes are problematic or not valid. When asking for screenshots Recharge seem to think that they are possible from every app, which is just... See more

Company replied

Rated 2 out of 5 stars

I've been a customer since 2023 and haven't had any problems until recently. Once I tried to buy a gift code, I got charged but didn't get any code. Neither the website showed one nor got I one... See more

Company replied

Rated 5 out of 5 stars
Verified

This is the best platform which enables you to use your Paypal to purchase international vouchers as a South African. It would be even better if it allowed us to purchase South African vouchers (1... See more

Company replied

Rated 5 out of 5 stars
Verified

Always consistent, reliable and relatively easy to navigate. I have never once in just over 2 years, had a failed payment or failed recharge on my T-mobile prepaid account.

Company replied

Rated 5 out of 5 stars
Invited

After paying, I get my Wish Code very fast as Email or in the Website Delivery.

Company replied

Rated 5 out of 5 stars
Verified

Hi i buy recharge for my Vodafone credit and also neosurf voucher credit and its very quick

Company replied

Rated 5 out of 5 stars
Verified

my account was overdraft and i couldnt pay through my bank. i highly recommend using this if you’re in between a rock and a hard place.

Company replied

Rated 5 out of 5 stars
Verified

Highly recommend for all you pokie freaks in-need of a neosurf top-up voucher at 2am and to avoid domestic issues with your missus 😏

Company replied

Rated 5 out of 5 stars
Verified

I didn't know that I had to buy the recharge pack after getting the sim activated so through this I paid it easily.

Rated 2 out of 5 stars
Verified

I use to buy from Recharge mobile credit, but My last purchase didn’t work, I send you several messages but you didn’t respond

Company replied

Rated 5 out of 5 stars
Verified

Was really easy to buy and got the code directly in my mail box, could use it directly great service

Company replied

Rated 5 out of 5 stars

Sending credit for my second best friend, he goes above and beyond for me whenever he can so I do the same.

Company replied

Rated 5 out of 5 stars
Verified

Easy to use have not used them before but would buy from them next time saved me going to the supermarket

Company replied

Rated 5 out of 5 stars
Verified

The absolute best place to purchase online payment cards. So quick and super easy!

Company replied

Rated 4 out of 5 stars
Verified

I'm not a regular customer but I was pleased and I hope it is very secure. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

Fee is a bit irritating but its better than driving to a shop to get a paysafe

Company replied

Rated 5 out of 5 stars
Verified

Quick and easy renewal I recommend the recharge too up system

Company replied

Rated 5 out of 5 stars
Verified

Everything always works out exactly the way it's supposed to

Company replied

Rated 5 out of 5 stars
Verified

i had absolutely no problems and it beats walking to the store to get a pay safe haha

Company replied

Rated 5 out of 5 stars
Verified

They give you numbers and letters in a code, that doesn't work.

Company replied

Rated 5 out of 5 stars
Verified

The service is great but you pay a bit extra. Worth it for how quickly the recharge is done.

Company replied

Rated 5 out of 5 stars
Verified

what i did not see was my history. maybe i missed it instructions easy.

Company replied

Rated 5 out of 5 stars
Verified

great service. Saves me time every month because i don't need to go to the telco store in Indonesia to top up credit.

Company replied

Rated 5 out of 5 stars
Verified

It's overall awesome app . Easy to follow. Recommend to anyone

Company replied

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Company details

  1. Mobile Network Operator

About Recharge.com

Written by the company

Here at recharge.com, we believe in living on your own terms. Whether you want to buy call credit internationally, enjoy your favourite tv shows and music, or play games, you are in control. We've made it our mission to ensure that buying digital credit is fast, safe and simple. recharge.com

Your one-stop-shop for call credit, prepaid credit, gift cards and so much more

Written by the company

Looking for support? Get in touch ⬇️
Do you have a question or need help with your order? Contact us at support@recharge.com for a quick reply. There are no problems, only solutions :)
Simple
Easy to use: Buy & send codes your way, receive them within 30 seconds.
Convenient
A Recharge for everyone | 750+ products on Music, Gaming, Prepaid Card, Streaming, and more.
Secure
Trusted by millions | +5 million happy customers around the globe (and counting).

We’re working hard on making it easy to support others safely, all over the world

It’s awesome that thousands of people stay connected every day by using our platform to top up their prepaid phones, or by sending top-ups to their friends and family

It’s awesome that thousands of people stay connected every day by using our platform to top up their prepaid phones, or by sending top-ups to their friends and family
Want to top up your phone? Check. Want to top up a loved one's phone? You got it. We're here for those that love to help themselves and others. We offer safe payment options for your peace of mind, instant recharges for emergency needs and over 600 mobile operators for whoever needs mobile credit in your life.

Contact info

3.8

Great

TrustScore 4 out of 5

91K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

All ways an easy service

All ways an easy service, and they don't pull your pants down over the service charges. 5 stars from moi

13 October 2025
Unprompted review
Recharge.com logo

Reply from Recharge.com

We're over the moon to hear that you find our service easy and fair! 🎉 Thanks for the 5-star rating, it genuinely means a lot to us. If you ever need any assistance, you know where to find us. Kind regards, Recharge.com

Rated 5 out of 5 stars

Easy to use and able to pay vía applepay

Easy to use and able to pay vía Applepay with no complications to MX

13 October 2025
Unprompted review
Recharge.com logo

Reply from Recharge.com

We're thrilled to hear that you found our service easy to use and Apple Pay made your transaction smoother! 💳✨ We're always here to provide a seamless and hassle-free experience to our customers. Thank you for the awesome review! Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

It is easy to do

11 October 2025
Recharge.com logo

Reply from Recharge.com

Thank you for your 5-star review! We're glad to hear that you find our service easy to use. That's what we strive for! 😄 If you have any questions or need assistance in the future, don't hesitate to reach out to our customer service team. Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Very fast great app

12 October 2025
Recharge.com logo

Reply from Recharge.com

Thank you for the 5-star review! We are delighted to hear that you find our app fast and great. We strive to provide the best service possible for our customers. 🥇✨ Kind regards, Recharge.com

Rated 1 out of 5 stars
Verified

Payment made and no credit given on…

Payment made and no credit given on first attempt.

12 October 2025
Recharge.com logo

Reply from Recharge.com

We're sorry to hear that you're having issues with your credit. We would like to resolve this issue as soon as possible. Could you please contact our Customer Service for further assistance? Thank you for bringing this to our attention, your feedback helps us improve our services. Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified
Recharge.com logo

Reply from Recharge.com

Thank you for your 5-star review! We're thrilled to hear that you're enjoying the games. Your support means a lot to us! 🎮👾 Stay tuned for more exciting offers and games in the future. Kind regards, Recharge.com

Rated 1 out of 5 stars
Verified

Overcharged

10 October 2025
Recharge.com logo

Reply from Recharge.com

We're sorry to hear about your experience. We always aim to provide a transparent service, and it's important to us that our customers feel they receive the value they expect. We would like to understand your specific situation better. Please get in touch with our Customer Service team who can help look into this for you. Kind regards, Recharge.com

Rated 4 out of 5 stars
Verified

This good most of the time

This good most of the time

12 October 2025
Recharge.com logo

Reply from Recharge.com

Thanks for your 4-star review! We're glad to hear that you're happy with our services most of the time. 🎉 We'd love to make your experience even better. If you have any suggestions for improvement, feel free to contact our customer service. We're always here to help! Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified
Recharge.com logo

Reply from Recharge.com

We're absolutely thrilled to hear that you're happy with our service! 😄 It's customer feedback like yours that keeps us motivated to provide the best experience possible. Keep enjoying everything Recharge.com has to offer. Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified
Recharge.com logo

Reply from Recharge.com

Thank you for your 5-star review! We're thrilled to hear that you find us excellent and trustworthy. Your trust and satisfaction are our number one priority. Keep enjoying our services and if you need anything, we're here to assist! 🔥😄 Kind regards, Recharge.com

Rated 1 out of 5 stars
Verified

too much cost envolved

12 October 2025
Recharge.com logo

Reply from Recharge.com

Thank you for your feedback. We're sorry to hear that you feel our costs are too high. We aim to provide competitive pricing for all our digital products. Your feedback is valuable and it will help us to improve our services. If you have further queries or need assistance, please contact our Customer Service. Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Effortless

Seamless transaction .

11 September 2025
Recharge.com logo

Reply from Recharge.com

Hello,
Great to hear everything went seamlessly 🎉 Thanks for your review!
Recharge.com

Rated 1 out of 5 stars
Verified
Recharge.com logo

Reply from Recharge.com

We're sorry to hear you're having trouble with your purchase. We would like to investigate this for you. Could you please get in touch with our Customer Service team via the website or the app? They are well equipped to assist you further. Your feedback is most appreciated as it helps us improve our service. Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Simple test up and was just what I…

Simple test up and was just what I needed. Easy to use & presented really well

8 October 2025
Recharge.com logo

Reply from Recharge.com

Thank you for your 5-star review! We're thrilled to hear you found our set up simple and our interface easy to use. We'll continue working hard to keep things straightforward and user-friendly for you. ✨😄 Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

How easy it is

11 October 2025
Recharge.com logo

Reply from Recharge.com

Thank you for the 5-star review! We're thrilled to hear that you found our service easy to use. We always strive to make the recharge process as simple as possible for our valued customers, so your feedback is greatly appreciated. Stay tuned for more easy and quick digital recharges.⚡️😄 Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Process

The process was fast, i use it everytime I need a recharge.

8 October 2025
Recharge.com logo

Reply from Recharge.com

Thanks for leaving a 5-star review! We're thrilled to hear that you find our recharge process fast and reliable. We look forward to serving you again soon! 💫⚡️ Kind regards, Recharge.com

Rated 5 out of 5 stars
Verified

Easy and fast

12 October 2025
Recharge.com logo

Reply from Recharge.com

Thanks for the five-star review! We're thrilled to hear that you found our service easy and fast. ⚡️ We're always here to help with your digital needs. Kind regards, Recharge.com

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