replit.com Reviews 1,388

I’ve had a very frustrating experience with Replit and their customer support. Over the course of my project I’ve spent around **$500 per week**, yet when serious billing and service issues occurred, my concerns were repeatedly ignored.
The main problem is with the **agent freezing during tasks**. Jobs that should take around **10 seconds often get stuck**, and I end up being charged for **1–2 minutes of runtime** while the agent does nothing. This has happened **hundreds of times**, which has cost me a significant amount of money.
I reported these issues multiple times and provided clear evidence, but the response has been extremely disappointing. Support tickets are frequently marked as **“resolved” even though nothing was actually fixed**, and no one seriously addressed the billing problem or offered any refund or compensation.
For a service that is this expensive, I expected far better reliability and far better customer support. Instead, the experience has been repeated agent failures, wasted credits, and support that appears to close tickets without solving the problem.
After being ignored so many times, I’ve reached the point where I will **finish my remaining credits and close my account**. Based on my experience, Replit seriously needs to improve both **agent reliability and the way their customer service handles user complaints**.

Replit is a scam just trying to get money from you you pay the fee to join then still only have so many times to change what ever you are creating. The worst part is I ran it through another coding program that told me there is a block coded into project would I like it removed. So you would never be able to complete anything you create. SCAM ! And then if you cancel subscription it still try’s to take payments from your account and threatens you will lose all of what you have done unless resubscribing.

There's no support just some rude robot that cares nothing about your issues. You never get to speak to human at replit.com . When you are about to finish an app it will go into loop failing to fix a bug until all credit is gone. Then you start getting these ridiculously high usage bills and next thing you're suspended. If you ask for an explanation the usage goes even higher. I have had a payment made for usage for £50 and after 2 days was told the payment failed and my account got suspended. I contacted the AI and was told they would get back to me but 72hours with no response. If you want high BP use replit.com you will regret it. It's a big scam that app. When they are not making money they just create huge usage invoices and bill you.

Im not sure how positive I can be, at first it works well and building a nice app, then 60$ bills start coming every day as building the site. When its all done the agent still consumes cash without any work done. The site get unpublished without a warning for a Billing Issue. Some bills paid without any use of agent, I just paid the monthly subscription, used the agent for few small tasks for about 2$ all together, but by the next day all the 20$ from the monthly subscription are wasted by the agent somehow (background work) whatever this means, and my website is unpublished again, this happened around 4 times already in a month. So I paid about 1k by now and I get support which for now I cant find helpful enough. New month started, without using the agent for 1 week agent generated 50$ already, again I get billing issue error and my website is unpublished 2 days now (saturday and sunday, which are the most important days for web traffic). I am really discouraged and frustrated, with all the stress caused despite I have spend fortune, pay subscription and everything.....

My experience with Replit AI has been extremely frustrating and damaging to my business. What initially seemed like a promising development platform quickly turned into an expensive and unreliable service. The pricing model feels misleading because the AI often requires multiple repeated prompts just to complete simple tasks, and every prompt counts toward usage. This can quickly drive up costs and lead to a very high bill for work that should be simple. Recently, my app was suddenly taken down with no warning or clear explanation, which immediately disrupted my business operations.

Shortly after that, I started receiving thousands of emails in my Gmail inbox within minutes, completely overwhelming my email and making it difficult to communicate with clients for several days. Customer support has been almost non-existent. I reached out multiple times but received slow and vague responses that did not resolve the issue. Meanwhile, the platform still appears to be attempting to charge my account for activity connected to these problems. After transferring my business to this platform, the result has been downtime, billing confusion, and a lack of real support. I plan to report the issue and share my experience so other business owners are aware before relying on this platform.

Complete trash, they should be a class action lawsuit and set the government to jail their ass for all this theft and corruption stealing from small businesses.

Their AI SUX!!! Period. The "agents" do a lot of arm waving and do not follow instructions. You waste money trying to get the "agent" to fix up what it "effed up". DO NOT USE THIS COMPANY. I am having to try and migrate (redo) my entire site which I suspect will be mission impossible! STAY AWAY, PLEASE.

Read the negative reviews before using a better company! Customer service is practically non existent. These guys are there just to take your money and will make you wait a week or more to deal with urgent issues!! (You can not trust Replit if u want to run a business)

I created an account with Rapid for a project, applied a promo code I found online, and verified my credit card. Before I could even use a single service or make any transactions, my account was instantly banned without any explanation!

I reached out to customer support and explained the situation clearly. I pointed out that it is entirely their responsibility—not mine—if a promo code is circulating online and gets accepted by their own system. I expressed my genuine intention to use their platform for my project. Support literally told me, "Okay, we will fix it." Since then? Absolute silence. They completely ghosted me, and my account is still locked.

They are punishing new customers for the flaws in their own system logic. Promising a resolution and then ignoring support tickets is incredibly unprofessional and frustrating. Terrible customer service, zero communication, and a completely illogical system. An absolutely unreliable company—stay away!

Bad service and they are scammers. They said there is a one-month free trial and that you can remove your card and stop the renewal, but I can’t even remove my card from their website. They are trying to charge my Visa without my permission. First, they tried twice to take $25 to renew my subscription, which I did not approve. Then they tried to charge $7 I don’t even know why. It feels like they are just testing my card balance.

On top of that, their service is bad and their AI creates problems instead of solving them.

The terrible coding quality in Power Mode and backend infrastructure issues (502 errors) ate up my monthly limit in one day. I'm very disappointed with the low quality of this product.

Bad company first of all we can only write 2 responses!

SO DAMN EXPENSIVE AND I CANCELLED MY GARBAGE SUBSCRIPTION AND STILL TAKES MONEY BECAUSE IT DELAYS THE STUPID SUBSCRIPTION. DO NOT USE THIS TRASH. IM FUMING

It works at the beginning. I signed up after seeing several online adverts that say time and time again: “it’s basically free”…well it isn’t. (The ads should be changed or banned). I found out that other AI will do it for free.

I’ve been using Replit for several weeks now, and while it can be quite powerful when everything is working properly, I’ve run into some frustrating issues. The chat interface often gets stuck on “Working…”, and at times I’ve had to manually kill the session through the console just to continue.
Another concern is the billing model. I wasn’t impressed when Replit applied additional usage charges even though I had already purchased a credit pack—this felt a bit greedy to me. On top of that, when the interface breaks or the AI fails to generate code correctly, it can still result in charges, which seems unfair given the failures are outside my control.
Overall, the platform has potential, but these reliability and billing issues make the experience less enjoyable than it should be.

Big warning, be careful as the billing model is a greedy system, whereas purchase credits are applied from the date purchased instead of offsetting against any current charges, this is poor on replit business model.

Incredible App! Insane how much we've progressed where now we can make fully functioning apps without the need for a CTO.

Crazy stuff.

I have spent over 4000$ and it continues to send me in the same circles. Ai messes up my code i can name off each feature becmfore they make it stop working. They freeze your account within 24. Hours of owing 53$ there is no rhyme or reason to code used charges it will say worked for 11 minutes but it wad only about 2. I go through 53$ in 30 minutes fixing what their ai messed up and not actually able to get any real changes done. I feel like they are stealing from me. Customer service is terrible and its just horrendous to spemf this mich and be nowhere close to viable and its their problem nothing ive done to cause it. I am sick of it and dont recommend. They could do better so easily... but wont.

I've been a paying Replit user and genuinely enjoyed the platform for building projects. Unfortunately, my experience with their billing has been extremely frustrating.
When I ran out of credits on my Core plan, I was proactively pushed to upgrad to a Teams subscription, specifically to avoid overage charges. I continued working on the same project, assuming the upgrade had solved the problem. It hadn't.
What Replit doesn't make clear is that upgrading to Teams creates a completely separate workspace with its own credits. My existing projects stayed in my personal workspace, which kept incurring charges. I was never prompted to transfer my projects, never warned I was still using the old workspace, and never notified when I exceeded my limits again.
The result: nearly $400 in charges I actively tried to avoid by upgrading.
When I contacted support, they acknowledged the confusion but refused to refund the overage charges, offering only $30 in credits as a "goodwill gesture."
To make matters worse, I couldn't even find a clear way to cancel my subscriptions in the dashboard. The whole billing experience feels designed to extract extra fees rather than help users manage their costs.
If you use Replit, set up spending alerts immediately and double-check which workspace you're actually working in. I've now moved to other platforms.

$4000 and I still dont have a viable app. Customer service continues to not solve the problems and ive spent at least a thousand dollars repairing the same bugs over and over and over. It lies about fixing the issues, it is not fixed or credited or any sort of recognition to a problem which should be refunded for not doing what the app should do. Its a rip off. Youre better off hiring a developer this app will just steal your money

I have been using Replit for my company projects, including an e-commerce site and service tools, spending over 400 dollars this month with plans to scale much higher. Due to a temporary bank issue, I requested a simple 4-days extension on my payment deadline (from Feb 20 to Feb 24).
Despite explaining that my entire business infrastructure is hosted here and will go offline, support was completely cold and refused to help. They showed zero interest in supporting a startup or maintaining a long-term business relationship. They would rather see a customer's live projects go down than show a few days of flexibility.
If you are running a real business, be careful. This company prioritizes rigid billing cycles over the actual survival of the businesses that pay them. I am now forced to migrate all my projects to a provider that actually understands business continuity.

Worse, their AI agent is broken and constantly overcharges. I have been stuck in "billing loops" where the AI provides incorrect code, does the exact opposite of what is requested, or claims to fix an error but doesn't, charging me every single time it fails. It often gets stuck in a loop explaining a task instead of doing it, while the costs keep mounting.
If you are running a real business, stay away. Between the unreliable AI and the zero-flexibility support, Replit is a massive risk to your uptime and your budget. I am migrating all projects to a professional provider immediately.

Believe me, there are much better options and professional alternatives available. I am moving my hosting to Hostinger, and for any future edits or tweaks, I will use tools like Cursor or Windsurf. This setup ensures I won't be scammed by broken AI loops or treated like an unimportant number by a company that prioritizes a single payment over business continuity and customer loyalty.

The Ai will lie and then you have to re-check every function of your site. Its great at making graphics but has to be told over and over when setting up functions. The amount of time you repeat yourself in means they will keep charging you and you end up with a really big bill. The evidence is there and they wont refund you. Dont make my mistake. Use Cursor instead and setup your own host.