Gandi.net Reviews 3,451

Once again, I'm highly impressed by the rapid reply, the friendly and professional manner, and the actual help from Gandi Customer Service. I'm very much at the limits of my understanding about web-ho... See more

I used Gandi for years and stopped because of their acquisition. I was concerned their business habits and employee culture might change, but I saw kind and attentive responses even as I was migrating... See more

Gandi's customer support has been responsive and helpful whenever I've had an issue. The Help Desk has done much better in this regard than the GandiChat facility on the website, which recently only... See more

I just had a great customer support experience with Larry. He helped me with a complicated case involving a change of ownership of .es and .pt domain names, the procedures for which are horrible... See more

Gandi is seriously getting worse in past couple of years. There isn't much transparency anymore, many if not all included benefits are now paying options, prices skyrocketing without prior notice. O... See more

I’ve been partnering with Gandi for ten years now, and they still amaze me with their lightning-fast, efficient support. Their help desk is staffed by genuine tech enthusiasts who live to tackle any... See more

I had an excellent experience with Larry from Gandi.net. I was extremely worried about losing important emails, but Larry reassured me and worked tirelessly until everything was recovered. He was know... See more

Great service and understanding from Gandi. They have been courteous, fast in response, and very professional. Would recommend them to anyone. Special thanks to Laurène, who was very kind and pat... See more

Gandi has gone above and beyond helping me navigate several sticky issues. I am not computer savvy and Alex has patiently walked me through several problems, even supplying me pictures with instruct... See more

Huge, huge thanks to Damien for swiftly identifying issues for my website and helping me through fixing them (or doing what they could on their end). It took a while to get my ticket seen to (~1... See more

I always get timely responses from Gandi when I ask for support. Their feedback and suggestions are always helpful, and never the type of scripted responses I'm used to from so many other customer ser... See more

Thomas, Head Of Global Customer Care, dealt with my issue swiftly. When a billing issue occurred, Thomas stepped in personally from the beginning and resolved it with precision and speed. No ru... See more

Jean-Baptiste was very kind and patient. I panicked a tad because I thought I had lost access to the two emails I was gifted with through the chosen domain and he found the right words and helped... See more

rick Sensei here. I'm the senior instructor of a Ninja Kids Dojo project for children and their families. We have a small audience but we are happy to provide education and martial values for people a... See more

I have been using Gandi for more than a decade, both privately and professionally, and whenever I have had a question or problem, I have always been able to rely on Gandi's excellent, friendly, knowle... See more

Jérémie (customer support) offered help throughout several days. I am NOT technical, and he took the time to explain what I needed to do and how to do it. I wrote with sequential questions about the p... See more

Gandi has been my hosting and email relay for many years, because they care about you and your business, even when it's not directly related to anything Gandi is responsible for. They are kind, reason... See more

We run a small video production company and rely a lot on our web presence to help us win work. We do not have a dedicated web manager so our expertise is limited to the basics. When our webs... See more

I've been with Gandi for about 10 years now and have never regretted it. Recently had an issue with expired .de domains that needed recovery through the registry (DENIC) - a complex process with lots... See more

Fantastic (and generous!) service from Thomas when I renewed my yearly sub. Didn't understand the pricing for this current year. Thomas gave me the full explanation, together with an awesome bonus!!... See more

So far I've been impressed with answers from support. I had a question about DNSSEC and Jérémie gave me a thoughtful and detailed answer, far beyond what I expected to get based on my experience with... See more

Fantastic, fast and helpful service from customer care. Our site had become unavailable following the sudden death of our webmaster, and Gandi provided a quick stop gap solution which has taken the pr... See more

Without much skills, I am running a small wordpress blog on a gandi domain - and I have several times managed to make quite a mess of it. I really really appreciate the quick and very friendly help I... See more

Larry ensured that the tech team resolved my issue swiftly. Not only that but he reassured me on another point re the renewal of our domain name.

Extremely helpful and responsive staff, as always over 10 years of service. That plus the no-BS approach to their services makes them my go-to for all domain name and related needs.

I recently ran into an issue where I couldn’t access my registrar account to renew a domain, and I was starting to worry I’d lose it. Martin from Gandi’s support team stepped in and was absolutely... See more

Gandi is the best- i have been using their services since 2013 and they simply are the most helpful and accessible people in the business. I have all my websites with gandi. Whenever I have a problem... See more

Wanted to move out some .GR domains, but the transfer codes in the platform weren't up to date. Even though I wanted to move out, their support dilligently helped me until everything was fully ide... See more

I’ve been using Gandi for several years and have always had a great experience. Their support team is responsive, knowledgeable, and genuinely helpful. Everything just works, which is exactly what I w... See more

Gandi used to be the cheapest and best around but they've got greedy and raised their prices massively - will be switching to another provider for domain hosing and mail. Just to be clear there is... See more

I am so grateful to the customer support team member Martin, who helped me get my website back on line - even though I have decided for simplicity not to stay with Gandi. He was very patient - alway... See more

We have been customers of Gandi for 13 years now, owning a good number of domains for our international business. They have been very helpful in acquiring new domains which can be tricky for some part... See more

I have been a Gandi customer for many years. The help and support service has always been top quality. My most recent question concerning security procedures was answered clearly, completely and most... See more

Gandi.net locked my account even though I’ve been using their service for five years. They suddenly locked my account, and all the domains inside are now on hold. I’ve been doing SEO optimization for... See more

I have been with Gandi for many years with several domains. Their website is comprehensive and intuitive. Where I have had an issue or a query they respond rapidly and meaningfully - not just with b... See more

I am with Gandi since 2015. Every time I needed support, Gandi delivered. Fast and competent. This time I needed to restore Wordpress setting after a bug in the configuration, which stopped the webs... See more

I had a problem with my web hosting and by writing to the support service I received a quick response with a resolution to my problem. Very courteous and competent. I have been a customer for many yea... See more

Had a problem of my own making when transferring ownership of a domain. Asked for help and after a couple of days got Jérémie from gandi to quickly unstuck the issue.