In this blog post, Arturo Suarez, Senior Director of Customer Success at PagerDuty, provides his perspectives on the evolving challenges faced by customer service and...
3 min read
PagerDuty’s 2023 Holiday Shopping Report: Online shopping will be about the same as last year — top frustrations include poor digital experiences, security, shipping, and tracking...
In today’s fast-paced, digital-first landscape, delivering exceptional customer experience is paramount to business success. For customer service teams, that means maintaining service level agreements (SLAs)...
3 min read
In 2023, the fight to retain customers will be one of the biggest factors determining whether a business can survive the recession all are predicting....
We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud. Recent development and app updates from the product team...
8 min read
A Shift in Customer Expectations The past few years have led to a significant increase in customer demands, and customer service agents are feeling the...
“Customer service software has evolved so much these past ten years, but they all seem to be solving the same problems!” This was a statement...
Customer-facing teams have their hands full doing whatever they can to address customer issues quickly. At PagerDuty, our goal is to ease the burden of...
Over the last few years, our world has become increasingly digital, from streaming and shopping to work and health care. Customers want these digital experiences...
We’re excited to announce a new set of updates and enhancements to the PagerDuty platform. The product team has been hard at work making updates...
As we welcome Fall and such a transformational time of the year, we’re excited to announce a new set of updates and enhancements to the...
As we near the end of the Summer season, we’re excited to announce a new set of updates and enhancements to the PagerDuty platform. These...
In the world of digital transformation, keeping the focus on the customer experience is paramount. Systems are complex and increasingly distributed, which makes it difficult...
Connection, empathy, and speedy responses are more important in the Customer Support world today than they ever have been before. I’m writing this while sitting...
We are delighted to announce a new Status Dashboard for the Zendesk Customer Service integration. The dashboard enables customer service agents to have real-time visibility...
This article was previously published by Raconteur. Unmanageable workloads often have a knock-on effect on the customer experience (CX), and businesses can no longer afford...
Digital initiatives are on the rise, with spending on the public cloud expected to increase by 18% in 2021. These initiatives are also driving customer...
The way we live and work has become fully digitalized, and this means consumers now expect flawless digital experiences in real time. When things don’t...