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Runbook Automation Release Notes v5.20.0

(Wed, Apr 8, 5:00 PM)

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Hi PagerDuty community,I'm developing a mobile app for Ubuntu Touch in Python and QML to manage PagerDuty incidents, using the python api library (htt...

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Christian VanderZielNew Member 👋

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Can I use an email to a service orchestration to change the priority for an existing incident?

At our organization we generate PagerDuty incidents by using email alerts.The emails are sent to service integrations. Each service has an individual email. So even without Global Orchestration, we can process the emails into useful incidents using t

kalyugiNew Member 👋

Hi everyone! 👋I’m Gurnish, a software developer from Gurugram, India. I primarily work with React and Vue, and lately I’ve been exploring backend systems and authentication flows as part of building an IAM (Identity & Access Management) platform.

nomoreNew Member 👋

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Disable oncall/offcalls alerts for some schedules only?

Hello!Today we have one person on call from our department to handle incidents. We share this schedule amung us and we try to resolve incidents at our best abilities. That is ok.But during the work hours we would like the incident to go to the subjec

xamiciCommunity Manager 💚

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Highlights ✨ PagerDuty On Tour Sydney 2026! 🇦🇺

Highlights ✨ PagerDuty On Tour Sydney 2026! 🇦🇺

PagerDuty On Tour Sydney 2026 wrapped up bringing together the brightest minds in APAC’s tech scene. The main theme throughout the day was how to shift from manual firefighting to AI-first, autonomous operations.If you missed the action on your feed,

sapNew Member 👋

Unified Push notification support

Hi PagerDuty community,I'm developing a mobile app for Ubuntu Touch in Python and QML to manage PagerDuty incidents, using the python api library (https://github.com/PagerDuty/python-pagerduty).I ran into a limitation when trying to implement notific

rasmalaiNew Member 👋

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What happens if PagerDuty is down?

I’m working on designing an Enterprise-level incident response and management system for our client using PagerDuty. We’ll be using the Enterprise edition and would like to understand the implications if PagerDuty were to go down. I know that PagerDu

xamiciCommunity Manager 💚

📢 What's New: Platform Release Notes, March 2026 🌸

📢 What's New: Platform Release Notes, March 2026 🌸

As the season shifts and things begin to bloom, PagerDuty’s March releases are here to clear away the "winter" of manual toil and help your operations grow more autonomous! Here’s a look at what’s blooming in PagerDuty this month:

Pankaj PatelNew Member 👋

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In incident workflow action Delay allow less than 5min

PagerDuty Incident Workflows, the built-in Delay action requires the duration to be specified in the format of XXd XXh XXm, with a minimum delay of 5 minutes, Can we please update this and allow Delay in Sec? with minimum 5Sec?

meiselNew Member 👋

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PagerDuty is snooping on Slack chats and won't stop

PagerDuty’s Slack integration turns on “Chat message ingestion” and “Privatechannel ingestion” by default so that it can suck up as much info as possible from Slack chats, even though it’s totally unrelated to the integration itself. The only way it

cindylou.chapmanNew Member 👋

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30 days rotations

We get a published rotation of people covering the next 30 days from an outside vendor so the schedule changes every month. I don’t see an end date for a layer. - like starts Monday 3/16 and ends Friday 3/20. Right now the schedule just repeats ad na

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Christian VanderZielNew Member 👋

Ask a product question

Can I use an email to a service orchestration to change the priority for an existing incident?

At our organization we generate PagerDuty incidents by using email alerts.The emails are sent to service integrations. Each service has an individual email. So even without Global Orchestration, we can process the emails into useful incidents using t

rasmalaiNew Member 👋

Ask a product question

What happens if PagerDuty is down?

I’m working on designing an Enterprise-level incident response and management system for our client using PagerDuty. We’ll be using the Enterprise edition and would like to understand the implications if PagerDuty were to go down. I know that PagerDu

meiselNew Member 👋

Ask a product question

PagerDuty is snooping on Slack chats and won't stop

PagerDuty’s Slack integration turns on “Chat message ingestion” and “Privatechannel ingestion” by default so that it can suck up as much info as possible from Slack chats, even though it’s totally unrelated to the integration itself. The only way it

cindylou.chapmanNew Member 👋

Ask a product question

30 days rotations

We get a published rotation of people covering the next 30 days from an outside vendor so the schedule changes every month. I don’t see an end date for a layer. - like starts Monday 3/16 and ends Friday 3/20. Right now the schedule just repeats ad na

Jon HanselingNew Member 👋

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Custom Service fields on an Incident?

Created our first Custom Field on a Service, a single select list to identify the Engineering Team responsible for that Service. I was hoping that we could set it up in a way so that when a responder receives an alert for a new Incident, since each I

jnapalanNew Member 👋

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Retrieving description of an incident via webhook step in an incident workflow

Based on the Pagerduty documentation, it seems like “description” field is no longer supported and only the “title” can be retrieved via webhook. These two fields are very different, as one is a quick summary and the other provides scope and context

trevor-awNew Member 👋

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Can I disable @mentioning the assigned user in Slack for low urgency incidents?

The new Slack integration update now @mentions the assigned user directly in the incident message posted to Slack channels. While this is great for high urgency incidents where immediate attention is needed, it's disruptive for low urgency incidents.

wondruschNew Member 👋

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Atlassian Bitbucket Pipeline integration broken

Hi!I have setup the Bitbucket integration on one of my services follwing this guide: https://support.pagerduty.com/main/docs/bitbucketHowever no incidents get created ever. Is there anything i have to consider that is not mentioned inside this guide

yirmioNew Member 👋

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MCP write tools not working

HiI tried to use the PD MCP in VSCODE for auto create Schedule Overides but I’m always getting the error: “Sorry, no response was returned.” My MCP config is below:"io.github.PagerDuty/pagerduty-mcp": {"type": "stdio","command": "uvx","args": ["pager

AlexGNew Member 👋

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Error: "triggerIncident response status:400, error:Incident could not be assigned error: undefined"

I have a Pager Duty incident alert rule which is:A valid Service Offering (in ServiceNow) A valid Assignment Group (in ServiceNow) A P1 or P2 incidentI have had two incidents in the past few weeks where the integration failed with the error: Error:

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