RingCentral

From festive traditions to shared celebrations, our global teams came together to welcome the Year of the Horse 🧧🐎 Rooted in centuries of tradition, Lunar New Year honors family, renewal, prosperity, and fresh beginnings. The Year of the Horse represents strength, resilience, and forward momentum, a fitting symbol as we look ahead to the year in front of us. Moments like these reflect what makes our global community special: celebrating heritage, embracing culture, and recognizing the people who bring our traditions to life. Wishing everyone a joyful and prosperous Lunar New Year as we step into the year ahead!

Missed calls were putting Destination Pet, LLC in the doghouse 🐶📞 As the business grew, their legacy phone system could not keep up across locations. Pet parents needed timely, reliable service, and the team needed a better way to stay connected. That’s when they fetched RingCentral. 🐾 Routine calls are now handled 24/7 with AI Receptionist. 🐾 Communications sync to the patient portal, giving teams better context on every call. 🐾 Call quality is easier to monitor and improve across the business with AI Conversation Expert. The result is a smoother experience for pet parents and less chasing down missed calls for staff. Hear from Sara Kunce, Chief of Staff at Destination Pet, on how they reimagined customer service with RingCentral 👇

AI isn’t here to replace human communication — it’s here to enhance it. To listen better. Route smarter. Assist in the moment. Follow through automatically. To make every interaction more intelligent before, during, and after the conversation. At RingCentral, we believe the future of agentic AI starts with voice — and we’re building toward a world where every conversation becomes an opportunity to drive better outcomes.

Q4 concluded a year of significant progress for RingCentral and for our customers, turning conversations into outcomes with our Agentic Voice AI platform. Today, 500K+ customers and 8M+ users rely on RingCentral, with tens of billions of voice minutes running annually across our global network. With embedded intelligence across every phase of those interactions – before, during, and after – our customers are able to: → Automate with AI Receptionist (AIR), ensuring they never miss a call or lead → Assist with AI Virtual Assistant (AVA), capturing notes, surfacing recommendations, and accelerating workflows in real time → Analyze with AI Conversation Expert (ACE), turning every interaction into actionable intelligence. Together, AIR, AVA, and ACE create a layer of intelligence at every point of interaction, enabling businesses to drive better performance, stronger customer experiences, and more informed decision-making. With a rapidly growing portion of our revenue attributable to AI, we are in a unique position to revolutionize business communications yet again - now through AI. See our full earnings details in the comments. ⬇️

RingCentral and OpenAI are driving a new era of enterprise Voice AI performance. This effort combines our trusted communications platform with OpenAI frontier models like GPT-5.2 to bring generative AI into the most valuable business communication channel: voice. Learn how we’re enabling organizations to work smarter, serve customers faster, and unlock the full value of every conversation. Read the full announcement: https://lnkd.in/gmWfc6K3.

Video meetings, reimagined  🙌 We’ve redesigned the RingCentral Video desktop experience to help you communicate more naturally, collaborate more effectively, and do more without missing a beat. ✨  What’s new ✨  • A streamlined interface that makes video easier to navigate • Powerful AI capabilities that improve engagement and insights • Enhanced features that keep meetings productive and seamless Whether you’re hosting a team sync or connecting with customers, the reimagined experience, now included for RingEX customers, helps you stay focused on what matters most. Ready to see how AI-powered collaboration can speed up your team's results? https://lnkd.in/ghbdAidr

Mental health care is at a pivotal moment. Demand is climbing, while care teams face increasing pressure. When call volume at Axis Integrated Mental Health quadrupled, protecting patient access and preserving human connection became a real challenge. In the first episode of our AI Changemakers series, Liesl Leary-Perez, Co-Founder and Chief Growth Officer of Axis Integrated Mental Health, shares how AI-driven automation helped her team scale support without sacrificing compassion.

Customers don’t feel your intentions. They feel your systems. On the latest episode of Blake Morgan’s The Modern Customer podcast, Ali Tore, SVP & GM of Conversational AI at RingCentral, shares why the next era of CX isn’t about adding more automation. It’s about connecting conversations, context, and action across every touchpoint. When voice, digital interactions, and backend systems work together, customers stop repeating themselves and start feeling the difference. Agentic AI is not a future concept. It is quickly becoming a competitive requirement. If you’re responsible for customer experience, now is the time to rethink how intelligence flows through your organization. 🎧Listen to the full conversation below.

Teams no longer want to interact with AI agents through chat alone. As agentic AI becomes embedded into everyday workflows, expectations are shifting toward voice and video. Teams want AI agents they can talk to naturally across channels, with context that carries as conversations move. That shift matters. Spoken interactions capture nuance that text cannot, generating richer conversational signals that help AI agents better understand intent, respond more effectively, and support teams in real time. For a deeper look at how communication preferences for AI are evolving, and what it means for businesses, read our Agentic AI Trends 2026 Report: https://lnkd.in/ghFtRHJh.

Confident business decision-making starts with understanding trends about your customers and competitors. The AI Conversation Expert (ACE) Insights dashboard turns every interaction into actionable intelligence, giving you a clearer understanding of what’s happening across your organization and why. Here’s what you can uncover with Insights: 📈 The leading drivers behind your inbound calls 📈 Real-time shifts in competitor mentions and customer sentiment 📈 Early indicators of churn and friction that need attention 📈 A high-level view of patterns emerging across teams and locations Get deeper visibility into the insights that matter with ACE: https://lnkd.in/eVTa_mab.