Hello, San Diego ☀️ #OneGenesys has arrived for Inspire 2026! It’s time to raise the stakes. Game On.
Genesys
Software Development
Menlo Park, CA 340,957 followers
Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
About us
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
- Website
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http://www.genesys.com
External link for Genesys
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Menlo Park, CA
- Type
- Privately Held
- Specialties
- Call Center Software, Cloud Contact Center, Customer Experience Software, Contact Center as a Service, Customer Self-Service, Workforce Engagement Management, Workforce Planning, Enterprise Call Center, Outbound Call Center Services, Digital Customer Engagement, Conversational AI, Chatbots, Automated Routing, Web Messaging, SMS Messaging, and IVR Self-Service
Products
![Click here to view Genesys Cloud CX]()
Genesys Cloud CX
Customer Engagement Software
Genesys Cloud CX is our all-in-one, composable cloud contact center solution. Genesys Cloud CX helps businesses offer fluid, effortless interactions that are faster, smarter, and more personalized, all via an easy-to-use proven cloud product. With the flexibility to configure CX and EX capabilities that are built, bought, or brought – you can adapt, scale, and create impactful customer experiences with confidence.
Locations
Employees at Genesys
Updates
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1 week until #EnterpriseConnect! We’re heading to Las Vegas with AI that acts, not just answers. The details: 📍 March 10–12 📍 Caesars Forum 📍 Booth #607 See how Genesys is eliminating the false tradeoff between efficiency and loyalty with agentic AI and real-time experience orchestration: https://gsys.cx/3ZXrtXx
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Luxury has always been defined by the care and precision behind every experience. What’s changing isn’t the expectation — it’s how those experiences are delivered. Last week, alongside Council of Fashion Designers of America (CFDA), WWD and Tishman Speyer, Genesys brought together leaders across luxury, fashion, retail and technology to close out #NYFW at Le Rock in Rockefeller Center. Together with designers and industry innovators, the conversation centered on how AI can enhance the human touch — supporting the connection, meticulous detail and seamless moments that define luxury today. Read more in WWD’s coverage: https://lnkd.in/eEnde-Tn Photo credit: Matteo Prandoni & AnnAnn Puttithanasorn
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Power outage. Loan delay. Insurance claim. AI is stepping in ✨ when it matters most ✨ Discover 3 ways it’s transforming #customerexperience and loyalty in this installment of 𝙇𝙚𝙫𝙚𝙡 𝙐𝙥 𝘾𝙓 𝙉𝙤𝙬 👇
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30 seconds doesn’t sound like much...until you save it on every call. ⏳ For Bon Secours Mercy Health, that time savings helped drive: 📈 13% more appointments scheduled 📈 10% more revenue per agent All while improving patient access with #GenesysCloud. See how they did it: https://gsys.cx/4qW9dsA
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AI is moving fast 🏃 Are you? At #Xperience26, CX leaders are leveling up with smarter orchestration, agentic AI and real-world #CX wins. THIS is where bold ideas turn into competitive edge. Pre-register to get in the room: https://gsys.cx/4qrKV9K
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Can AI actually solve requests; not just respond? 👀 Agentic virtual agents, unlike their predecessors, can reason, plan, and 𝙩𝙖𝙠𝙚 𝙖𝙘𝙩𝙞𝙤𝙣 across the full arc of a customer's needs. Join us, along with Mike Szilagyi, to learn more about how this shift is transforming CX 👇
From Automation to Action: How Agentic AI Delivers Outcomes
www.linkedin.com
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🎶 Meet the Maestros: Daniel Cross 🎶 Daniel is focused on making customer experiences simpler and smarter every day. By streamlining IVR journeys and reducing unnecessary prompts, he’s shortened hold times and minimized transfers, creating faster, more efficient interactions. Through the Genesys Orchestrators program, Daniel stays ahead with continuous learning and release insights, turning innovation into real impact. Join Daniel and get started on your Orchestrator journey: https://gsys.cx/3MRdIXn
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✋ Stop for the bloopers, stay for the CX+AI insights 💡 In the premiere of CX in Focus, hosts Greg Thomas and Marissa Gbenro explore how agentic AI is redefining experience strategy and human-AI collaboration. Genesys leaders Rebecca (Kijak) Wells and Jason Alley highlight the latest innovations, strategies, and real-world stories shaping customer experience. 🎥 See what's possible: https://lnkd.in/eG4nrKd8
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What if AI didn’t sit in your tech stack…but on your team? 🤝 This is how leading brands are scaling CX without losing the human touch. Learn more about the power of AI in CX: https://gsys.cx/4aOkvJm