Capterra

Help desk tools aren’t interchangeable. IT, HR, and customer support each need software built for their unique workflows. Read our latest article on the three types of help desk software, where our analyst Shephalii Kapoor explains why different teams require different solutions: https://lnkd.in/ghGcge7v #Capterra #HelpDeskSoftware #HelpDeskTools #IT #HR #CustomerSupport  

Hybrid teams don’t fail from lack of features, but from tools that don’t reflect real workflows across time zones and schedules.   Here are some features that truly matter: 1. Async collaboration - Can decisions live inside tasks instead of scattered across chats 2. Multi‑view support - Can leaders use timelines while delivery teams use boards, without duplicating work? 3. Automations - Manual nudges don’t scale when everyone works asynchronously. 4. Resource visibility - Hybrid overload is invisible until it’s too late. 5. Security & access controls - Guest access is the hidden cost for SMBs. 6. Dashboards - Leaders shouldn’t need extra seats just to see status. 7. Scalability - Can the tool grow without constant rebuilds? Read the full analysis by our analyst Olivia Montgomery, PMP to see how to evaluate PM tools beyond the demo.  Find 🔗 in comment below. 👇 #HybridWork #ProjectManagementTools #SMBInsights #WorkTech #DigitalCollaboration

The Q1 2026 Capterra Shortlist is now available. Here are 7 Learning Management System (LMS) tools that have maintained their presence on the Shortlist for five straight years: 360Learning Absorb Software Blackboard D2L's Brightspace Moodle TalentLMS Thinkific *The tools have been placed in alphabetical order. Explore the latest LMS shortlist here:  https://lnkd.in/dE4PVkBa #Capterra #CapterraShortlist #LMS #LearningManagementSystem

There’s a growing gap between how SMBs manage inventory now and what they truly need to keep operations running smoothly for long‑term growth. As per our latest research: 1. 34% still manage inventory manually 2. 24% depend on spreadsheets 3. Reporting & analytics influence 85% of purchase decisions The full article reveals why more businesses are rethinking their inventory stack and how shifting to the right systems can finally support growth instead of slowing it down: https://lnkd.in/gRMbGxC6 #InventoryManagement #SMBOperations #DigitalTransformation #BusinessGrowth #OperationalEfficiency #Capterra 

Security now outweighs price and ease of use. More than half of the sales and marketing buyers rate security critical when researching software. Dive into the full report to learn about the trends shaping sales & marketing software decisions: https://lnkd.in/g7CGNcs6 #Capterra #Cybersecurity #SMB #SalesAndMarketing #AI

Most SMBs track sales, revenue, and costs religiously, but when it comes to understanding how their people are really performing, leaders rely on scattered notes, memory, and outdated forms.   In our latest research, we break down 5 performance management features that quietly shape how teams work, grow, and stay aligned along with the top tools offering them.   If you think performance software is just “reviews and goals,” read the article to understand, what’s really going on in performance process, the good and the not‑so‑obvious: https://lnkd.in/gbdhBBCk   #PerformanceManagement #HRTech #EmployeeEngagement #SMB #Capterra

AI is transforming HR, but adopting it without preparation can create real challenges. Five challenges HR teams must address before investing in AI tools: 1. AI literacy - Teams need the right skills to use AI accurately and responsibly. 2. Data quality - Clean and consistent data is essential for reliable outputs. 3. Bias & fairness - AI can inherit historical biases without proper checks. 4. Privacy & compliance - Sensitive HR data requires strong protection and disclosures. 5. Integration - Fragmented systems lead to poor predictions and user frustration. Organizations that address these areas early see faster adoption and more trustworthy outcomes. To understand how to prepare HR function for the future of AI, check out the full article: https://lnkd.in/ghCwZYgJ #AIinHR #HRTech #FutureOfWork #AIGovernance #HumanResources

The Q1 2026 Capterra Shortlist is now available. Here are 14 Customer Relationship Management (CRM) tools that have maintained their presence on the Shortlist for five straight years: - Act! - Bitrix24 - Copper - Microsoft Dynamics 365 - HubSpot's CRM - Insightly CRM by Unbounce - Keap - Less Annoying CRM - Nimble - Nutshell - Odoo - Pipedrive - Salesforce's Sales Cloud - Zoho CRM *The tools have been placed in alphabetical order. Explore the latest CRM shortlist here: https://lnkd.in/gHdZM4_S #Capterra #CRMSoftware #CRM #CustomerRelationshipManagement #SoftwareShortlist #SoftwareSelection

Payroll mistakes don’t always start in payroll. Disconnected HR and time tools often create compliance gaps before payroll even runs. Capterra research shows 60% of HR software buyers face early disruptions, with 1 in 3 tied to compliance or security concerns. Read Capterra’s payroll compliance checklist to see what data to verify, where integrations break down, and how the right software can support error-free payroll processes: https://lnkd.in/g8KPE-qy #Capterra #PayrollSoftware #HRSoftware #SMB #Compliance

Despite fast‑growing supply chain complexity, 1 in 3 companies still manage inventory manually, and it’s costing them more than they think.    When buyers switch tools, 50% cite inefficiency, but deeper issues are driving the movement: 1. Limited functionality 2. Poor visibility 3. Outdated systems   These aren’t random issues, they’re the most common triggers pushing teams to evaluate new inventory systems.   To learn more check out the full article: https://lnkd.in/guvdFMVk #InventoryManagement #SupplyChainOptimization #DigitalTransformation #OperationalEfficiency #InventorySoftware #Capterra