8x8

Flexibility. Usability. Dependability. Our users' teams love us because our platform does exactly what it's supposed to: perform at a professional level and support your ability to connect. 8x8 Contact Center and 8x8 Work make sense together. Your customer-facing teams are supported with the best tool on the market, and it's easy to ping the rest of the team at the same time, whether that's 10, 100, or 10,000 employees. All this, while staying secure and GDPR compliant. Welcome to having peace of mind about your company's tech stack.

8x8 Smart Assist is about to change working in CX forever. 🤯 We're launching Smart Assist, an integration within 8x8 Agent Workspace that eliminates workflow friction and empowers every agent to perform at their best from day one. It's professionally engineered AI specifically for contact centers. It equips an agent of any experience level with the dynamic context, guidance, and accuracy tools they need to help a customer the first time, correctly and quickly. 🎯 Agents with Smart Assist would never have to face difficult customers alone again. With real-time sentiment analysis, coaching, escalation detection, and next-best actions, agents can feel confident that they are prepared for anything. Smart Assist is an agent's sidekick, designed to make agents happy and supported every work day, and for an entire career of providing a great customer experience. 🙌 Get more details in the press release: https://bit.ly/4tLr5ZO

The best security is the kind your users never see. 🤫 Passwords and OTP codes create friction, leading to abandoned carts and frustrated users. It’s time to move to a seamless, "silent" standard. 8x8 Silent Mobile Authentication (SMA) verifies users in the background. No codes, no hardware, and zero lag. ✨ Frictionless: No manual input. 🛡️ Secure: Protects against SIM swap fraud. ⚡ Fast: Instant verification via mobile networks. Stop the login struggle: https://lnkd.in/exsfZ-AW

We work hard to make your workflow work for you. The goal is always smarter, not harder. ⚡️ From frontline customer service to internal teams, you should love the work you do. That includes the tools you use, how well they work, and how secure they are. But building a smart stack DIY-style can only bring you so far. Our platform is built for performance, scale, and security for professionals who value their time and energy. Streamline your digital workflow today, and watch how it reflects exponentially in your career performance—quarter to quarter, year to year, and decade to decade. This is how you move the needle. So, what could you do if you saved a few hours of frustration every workweek?

Our Team8s in London raised £340 through their charity raffle to support Mind, a local mental health charity. 💙 In the process, they got together for a fantastic lunch featuring a delicious pop-up from The Yorkshire Burrito and a Bring Your Own Games (BYOG) afternoon full of whimsy and laughter. #Lifeat8x8

Ask any married couple: love is about all the little moments, not just the big, grand gestures. The same goes for brand loyalty. VP of CPaaS & CX Expansion Chris Angus discusses what makes or breaks a customer's love for a brand in a competitive market. Read Disconnected Conversations are Costing you Customer Loyalty on UC Advanced here: https://lnkd.in/eBzKrX_c

You’ve been burned before. We got you. We're modern with old-fashioned values: partnership, trust, and loyalty. We’ll go at your pace, and we’ll go the distance to help you live your best life. You deserve a partner who works through the tough spots and grows as you do. We believe there's no ceiling to your success. Hi, we're 8x8. And we're ready for the long haul if you are. 😉 Happy Valentine's Day from 8x8! 💝

You’re looking to the future... but your long-term relationship isn’t looking to change, or do the work to help you. Complacent isn't good enough for you anymore. It’s time to officially break up with last decade’s legacy systems. 🥀 Happy(ish) Friday the 13th. Don't worry, it gets better. We promise. 🫶

ICYMI: "The High Price of Doing Nothing" webinar is now available to watch on-demand. Sit in on a panel discussion with 8x8's own Tim Wittbrod, Director, CX Specialist, Todd Cook, CX Specialist, and Landon Hendricks, Emerging Technology Specialist. Three minds on the cutting edge of CX, tech, and where it's all heading... and what happens if you don't try to catch up, soon. Watch it now here: https://bit.ly/4rOSl85

CEO Samuel C Wilson sees a critical juncture ahead. AI is getting better, but a lot of its results are getting worse (and feeling worse,) often at the cost of customer trust. The way through is learning to build a culture and an operating framework that connects humans better. Not by replacing valuable agents, but by supporting them. "We’re building this future now," says Wilson. "A future where AI listens, understands, and supports, not replaces, real human connection. A future where outcomes matter more than taxonomies. Where the real value of AI isn’t how many people it replaces, but how many customers it keeps." We'll keep saying it: AI and voice are the future. No matter how capable AI gets, nothing can replace a human interaction when you need it most. Read or listen to this article on Executive Insights: https://bit.ly/46CpfR3