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2026 Reading Challenge

Service Culture Quotes

Quotes tagged as "service-culture" Showing 1-19 of 19
Janna Cachola
“Be approaching not just approachable.”
― Janna Cachola
tags: culture, leadership, service-culture, teamwork
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Janna Cachola
“Where there is no empathy, there is no service excellence. Where there is no service excellence, there is no service culture.”
― Janna Cachola
tags: empathy, servant-leadership, service-culture, service-excellence
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Janna Cachola
“Behind every metric is a person.”
― Janna Cachola
tags: airline, aviation-inspirational, coaching, customer-service, entrepreneur, leadership, service-culture, service-excellence, service-specialist
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Janna Cachola
“When we lose sight of the values, the culture of service declines. We are in times when people desire to have meaningful touchpoints, let our service do that”
― Janna Cachola
tags: leadership, service-culture, service-excellence, value-based-selling
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Janna Cachola
“Let's shape a service culture where kindness isn’t just encouraged, it’s expected.”
― Janna Cachola
tags: airline-management, leadership, service-culture, service-excellence
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Janna Cachola
“Amidst the boarding calls, gate changes, and passenger needs, I see the beauty of service as leadership.”
― Janna Cachola
tags: airline-management, leadership, service-culture, service-excellence
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Janna Cachola
“Words matter. I don’t say ‘staff’ because my team isn’t background support—they are associates and core to the outcome.”
― Janna Cachola
tags: airline-management, aviation, leadership, service-culture, service-excellence, team-building, team-spirit
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Janna Cachola
“Call someone ‘staff’ and they’ll act like it. I call them associates because they move with purpose and excellence, not orders.”
― Janna Cachola
tags: airline-management, leadership, purpose, service-culture, team-builder, team-building
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Janna Cachola
“Serving with a smile isn’t charity—it’s strategy. Happy customers fund our ambition.”
― Janna Cachola
tags: customer-experience, entrepreneur, leadership, performance, service-culture, service-excellence, strategy
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Janna Cachola
“Yeah, we chase money. But we earn it by giving people a reason to come back.”
― Janna Cachola
tags: boss-lady, entrepreneurship, leadership, motivation, service-culture, service-excellence, team-building, teamwork
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Janna Cachola
“The best ROI? Return on kindness.”
― Janna Cachola
tags: bosslady, entrepreneur, lead-with-the-heart, leadership, passion, purpose, service-culture, service-excellence, teamwork
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Janna Cachola
“Care is scalable. Empathy is profitable. Service is strategic.”
― Janna Cachola
tags: airlines-management, aviation, business-culture, entrepreneur, leadership, performance, radical-empathy, service-culture, service-excellence-excellence, strategy
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Janna Cachola
“We’re in business to grow, but joy is the currency we trade in daily.”
― Janna Cachola
tags: business-culture, entrepreneur, inspiration, leadership, motivation, service-culture, service-excellence, successful-living, team-spirit, winning
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Janna Cachola
“Agility in CX isn’t about speed—it’s about sensing, serving, and shifting with care.”
― Janna Cachola
tags: agile-leadership, bosslady, entrepreneur, leadership, performance, service-culture, service-excellence, strategy, teambuilder, teamwork
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Janna Cachola
“Systems build structure. But soul builds service.”
― Janna Cachola
tags: agile-leadership, bosslady, entrepreneur, leadership, performance, service-culture, service-excellence, strategy, teambuilder, teamwork
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Janna Cachola
“Good service solves problems. Great service sees the person behind them.

In a world of fast answers, be the one who listens first.”
― Janna Cachola
tags: business, entrepreneurship, inspiration, leadership, motivation, service-culture, service-excellence, team-spirit
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Janna Cachola
“Great teams don’t need shouting—they need signals. I lead with clarity, not noise.”
― Janna Cachola
tags: entrepreneur, leadership, motivation, service-culture, team-builder, wisdom
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Janna Cachola
“Aviation taught me: silence isn’t stillness—it’s readiness. I don’t talk much, but I’m always tuned in.”
― Janna Cachola
tags: airline, aviation-management, bosslady, business, culture-curator, inspiration, leadership, motivation, service-culture, wisdom
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Janna Cachola
“Service isn’t soft. It’s smart, science-backed, and society-shaping.”
― Janna Cachola
tags: empathy, leadership, radical-empathy, service-culture, service-excellence-excellence
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