Selling Success Quotes Quotes

“Don’t forget that you can only sell a thing that you have proficiency in.”
― Pooja Agnihotri, 17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure

“He had the gift of the gab and could sell sand to Arabs. Hell, he could sell a bag of dildos to a nun – no joke”
― matthew bracey, Steel Dogs

“Mirroring and matching works at the sub-conscious level and serves to make the other person feel more “comfortable” and connected to you. These subliminal actions can create a subconscious feeling of unison and connection that demonstrate how much you have in common.”
― Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

“To Move from Woe to Wow with an Unhappy Customer. . . Apologize
• Thank your customer for raising the issue.
• Apologize sincerely–never argue.
• Own the problem, even if it is not your fault.
• Show genuine concern in your gestures, posture, and tone of voice.
• Take your customer at their word without questioning their motives or integrity.”
― Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact

“Empathy is the bedrock of making whatever it is you're selling matter in a way that will inspire action.”
― Lisa-Marie Hatcher, Win With Decency: How to Use Your Better Angels for Better Business

“At some point in life, you will need to sell yourself, your ideas, your products, your business, your team, your products or services, or your opinion. You continually have to influence and persuade people. That is true for all of us.”
― Justin Leigh, Inspire, Influence, Sell: Master the psychology, skills and systems of the world’s best sales teams

“Since we know people like to do business with people who are most like themselves, consider this: Excellent sales people understand that "matching and mirroring" another person’s body language is a powerful technique and subliminal way to develop trust, build rapport, and make their clients more comfortable and engaging. Subtly mirroring the postures, gestures, and body language of your client inspires a kinship of commonality.”
― Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

“Early in my sales career, various sales trainers taught our teams how to use matching and mirroring to build rapport and earn trust with our clients. When done well, it would inevitably help us improve customer service and closing ratios. It was not encouraged as a deceptive sales practice to manipulate, but rather a subtle way to make a great first impression and connect on a meaningful level.”
― Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

“By mirroring, speaking, and moving in tandem with my clients, I provided them with a sense of familiar comfort and ease which helped us work well together. When they leaned forward, I would lean forward. When they crossed their arms, I would cross my arms. When they began speaking slowly and quietly, I would do the same. These subtle actions help to us to communicate more effectively.”
― Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

“Becoming aware of what you are doing and how others perceive you will provide you with instant insight for making changes where necessary.”
― Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

“Whatever you are putting out into the universe is going to be returned unto you and have a direct correlation to what you are getting back. In many ways, you are a magnet and manifest accordingly.”
― Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

“Think of your personal and professional life—are you attracting what you want? Are you attracting the kind of people you like? Do you feel that life is working for you or against you? How have others been treating you? Are you pleased with your results?”
― Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

“Modeling for others a sincerely positive and encouraging countenance will not only enrich their lives, it can foster trust and appreciation for you. This subtle technique of mirroring can help others feel compatibility with you and lead them to feel better about themselves. A win for everybody!”
― Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

“5 Tips for Mirroring Others

1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in your chair. When they cross their legs or fold their arms, you do the same.
2. Vocabulary or specific words. Notice their language and the words they choose and use—their keywords, expressions, expletives, or phrases.
3. Communication style. People receive, process, and deliver information in different ways. Notice whether someone is results driven or relaxed, emotional or pragmatic, talkative or observant. Recognizing their style will enable you to adapt your style to theirs to build rapport and improve communication.
4. Vocal style.
a. Speech rate—If they are talking fast, you talk fast. If they are talking slowly, you talk slowly. Consider rhythm, pace, and tempo.
b. Volume—If they are speaking quietly and softly, match their volume.
c. Tone—Mirror their emotion, tone, and pitch. You can even seek to mirror their grammar and dialect, as long as it is discreet and respectful.”
― Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

“To Move from Woe to Wow with an Unhappy Customer. . . Solve the Problem!

• Take action quickly and effectively.
• Ensure that your customer is satisfied with the solution.
• Learn from your mistakes.”
― Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact

“You can only profit off of your popularity if you have a product you are selling. A positive image is desirable but yields no financial gains. ”
― Germany Kent

“The difference between selling and sold is possession and ownership.”
― Floyd Talbot, Customer-Driven Budgeting

“Stop looking for the best leads and start creating the best sales people.”
― Rob Liano

“You'll rarely have a price advantage. What separates the best is their level of expertise, service and the value they provide to customers.”
― Rob Liano

“Cold calling sucks, when you suck at cold calling.”
― Rob Liano

“If you don’t know why you’d buy from you, neither will your customers.”
― Frank Sonnenberg, Values to Live By: Know What Matters Most and Let It Be Your Guide