How can we help?

We want you to have a simple and easy shopping experience. But we know you may have some questions. Read on for details on purchases, shipping, checking order status, returns, and more.

Help yourself

Check the status, track or change your order, return products and much more.

Go to your order

  1. Shipping and Delivery

    • Shipping and delivery estimates
    • Notifications
    • Track Items
    • Delivery information
    • Problems with your order
    Learn moreabout shipping and delivery

  2. Apple Account

    • Benefits of an Apple Account
    • Managing your Apple Account
    • Privacy Policy
    Learn moreabout your account

  3. Payment and Pricing

    • Payment methods
    • Tax
    Learn moreabout payments

  4. Returns and Refunds

    • Returning Items
    • Terms and Conditions
    Learn moreabout refunds and returns

  5. Viewing and Exchanging Orders

    • Viewing online orders
    • Order status
    • Edit your order
    • Cancellations
    • View or print receipt
    Learn moreabout changing and viewing your orders

  6. iPhone

    • Setting up and activating your iPhone
    • Support and Training
    • Additional information
    Learn moreabout iPhones

  7. Shopping Experience

    • Cookies
    • Saving items and bags for later
    • Sign out of the Apple Store Online
    Learn moreabout the shopping experience on Apple Online Store

  8. Gifting and Customization

    • Engraving
    • Customize your Mac
    • Apple Gift Cards
    • Send gifts to other regions
    • Gifting with the Apple Store App
    Learn moreabout gifting