iPhone

Find out how to purchase iPhone, as well as details on activation, technical support, training, recycling, returns and more.

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How to pick up your iPhone

When you buy iPhone from apple.com, by default, it is sold unlocked (without a carrier contract).

To buy online and pick up your iPhone associated with a carrier contract in an Apple Retail Store, the primary account holder or the authorized user will need to bring the following:

  • Card used for payment or Order Number
  • Valid photo ID

If your photo ID does not match the billing address on your account, please bring a second form of ID (for example, a utility bill) with the correct address.

How do I activate my iPhone?

Activation Requirements

Your iPhone is all you need for activation. It will guide you through the process and connect to either a Wi-Fi or cellular network to complete the activation. If you are using iTunes to activate your iPhone, you need an Internet connection for your computer and the current version of iTunes. You can download iTunes for free for Mac or PC. You also need to create an Apple ID if you don't already have one. An Apple ID account allows you to preview and buy music, TV shows, movies, applications, games, and more so that you can enjoy them on your iPhone. While this account is free, a credit card is required for setup. Your card is not charged by Apple until you make a purchase from the iTunes Store or App Store.

Support and Training

Apple has designed iPhone to be incredibly simple to use. Nevertheless, there may be times that you could use a little help.

iPhone support

The iPhone Support site contains a wealth of information to help you learn more about iPhone capabilities, including the iPhone User Guide, technical support articles, troubleshooting tips, and customer discussion forums.

iPhone comes with 90 days of technical support. In addition, your iPhone, its rechargeable battery, and all included accessories are covered against defects for a full year from the purchase date by a limited hardware warranty. Learn more about your Hardware Warranty.

For hardware or software support, please visit our online resources, or visit an Apple Retail Store, or call 1300 321 456.

Additional Information

Read on for some additional information related to iPhone, including accessory compatibility, checking order status, returns and refunds.

Accessory compatibility

To ensure the best possible customer experience, Apple has created special iPhone compatibility requirements for accessory manufacturers. Products that are engineered and certified to be compatible with iPhone carry a "Made for iPhone" logo on the packaging.

If you connect iPhone to an accessory that was not made to work with iPhone, you can activate Airplane Mode while connected to the accessory. This will avoid any potential audio interference, but you will not be able to make or receive calls. If you choose not to activate Airplane Mode, you will still be able to make and receive calls, but you may experience some audio interference.

To learn more about accessory compatibility, check out this article. To shop for iPhone gear, explore the iPhone Accessories pages of the Apple Online Store.

Canada Sales Only

The Apple Online Store Canada sells and ships items only within the boundaries of Canada. No shipments can be made to PO Box addresses, freight forwarders, or addresses outside Canada. You may not export any products purchased at the Apple Online Store.

Order status

Visit online Order Status to view your order status, change or cancel your order, and more. For more information, visit the Viewing & Changing Orders section of online Help.

Returns and refunds

If you are not satisfied with your iPhone purchase, please call Apple Store Customer Service at 1-800-676-2775 to request a return. You have up to 15 calendar days from the time you receive your item(s) to initiate a return.

Review the Returns & Refunds section of online Help for more information.