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The Quiet Power of Milliseconds in High Traffic Systems

Sunil Thamatam

Low-latency systems are often misunderstood as a hardware problem: faster machines, better networks, more memory. In practice, latency is usually a design problem. It is shaped early, long before traffic reaches internet scale. Once user/system traffic arrives in volume, you are no longer tuning an engine; you are steering a big ship/jet engine based on your choices at design time.

A helpful analogy is a busy kitchen during dinner service. Speed does not come from chefs running faster. It comes from layout, preparation, and sequencing. Ingredients are prepped in advance. Stations are arranged to minimize movement. Decisions are simplified to keep execution fluid under pressure. The same holds for systems that must respond in milliseconds while processing millions of transactions.

When you design for low latency, every unnecessary step becomes visible. Every network hop, every serialization, every dependency adds friction. Systems built for enterprise environments often hide this friction because traffic arrives in predictable bursts. Internet scale exposes it immediately. Traffic never stops. Patterns shift constantly. Latency compounds quietly until users feel it as slowness or failure. Slow-moving components are exposed very quickly (like spinning disks in computers).

One of the earliest lessons I learned from architecting throughput-heavy services is that simplicity wins repeatedly: fewer moving parts, loosely coupled execution (fewer synchronous calls), and precise timing metering. You want data and decisions to travel the shortest possible path. The goal is to build a system where every strategy and each line of code (contention is the key metric) complements the decision trees.

Where Latency Actually Comes From

Latency rarely lives where engineers expect it. Engineers often focus on databases, caches or networks, but delay is usually the sum of many small choices. A logging call that blocks, a schema that requires transformation, a shared service that was convenient early and expensive later. At scale, these decisions surface like hairline cracks spreading under weight.

Think of latency like traffic in a city. One stalled vehicle can cause havoc during high-traffic times. Many minor slowdowns across intersections create gridlock. Low-latency systems are designed to avoid intersections entirely. They encourage straight paths and predictable flow.

This is where architectural discipline matters. Asynchronous processing absorbs spikes without forcing users to wait. Caching shifts work earlier in the timeline so responses feel instant. Partitioning limits the blast radius so one slow component does not infect the whole system. You are not eliminating the delay. You are relocating it so that users never observe the failures.

Earlier enterprise-scale environments often optimize for correctness first and speed later. That makes sense when users can tolerate waiting. Internet traffic does not matter; service is king, and a deteriorated service can quickly earn a bad reputation for companies. Users expect immediacy even when they are unaware of it. An API call/UI page loading in seconds rather than milliseconds can change behavior at scale. Low latency becomes a product feature whether you label it that way or not. More and more customers are expecting SLOs and SLAs, and degraded services run a risk of losing customers.

Monitoring also changes when latency is the priority. Averages aren't going to be useful. Tail behavior becomes everything. You care about the slowest requests, not the typical ones. Systems that look healthy on dashboards can still feel sluggish if edge cases are ignored. Designing for low latency means planning for the worst moments, not the best.

Throughput-Heavy Systems Reward Restraint

Handling massive request/transaction volume while keeping latency low requires restraint at every layer (application/kernel/network). You can learn quickly that not every idea deserves a real-time response. Not every metric needs immediate consistency. Not every feature should sit on the critical path. It is very important to separate the essential paths and pay more attention to this (a key principle in the four golden signals), as pushing the boundary of every 9 in SLOs requires exponential effort.

A helpful mental model is shipping logistics. Packages move quickly because the system standardizes as much as it can. Sizes are constrained. Routes are optimized. Exceptions are handled separately, so the main flow remains fast. Low-latency systems do the same. They keep the hot path narrow and boring. Complexity is pushed to the edges.

One of the more surprising lessons from building these systems is how much organizational behavior influences performance. Teams that constantly change interfaces, priorities, or ownership create invisible latency. Coordination costs show up as technical delay. Stable contracts between components are as important as efficient code. Contract-driven software development is key to achieving success across large organizations, whether it is simply a C/C++ header file, a Java interface, or an API spec (e.g., OpenAPI/Protobuf).

Cloud infrastructure has made scaling throughput easier, but it has also made waste easier to hide. You can always add more capacity, but you cannot buy back lost time on the critical path, and design choices not made right can burn tremendous amounts of money. Designing systems that perform well at internet traffic levels requires saying No to extra dependencies, No to synchronous convenience, having a keen eye on available resources (a simple service mesh sidecar proxy can fail your service if its resource consumption is not accounted for). Every dependency comes with its own availability boundary and blast radius, which can significantly undermine your service SLOs.

Ultimately, low-latency design is about respect. Respect for user attention. Respect for time. Respect for the reality that, at scale, small inefficiencies become dominant forces. The systems that perform best are not the most clever. They are the ones who move very predictably in serving traffic, scaling, and failing (into remediation paths) without hesitation, even when the world around them is loud and failing fast.

Sunil Thamatam is a Principal Software Engineer at a major technology company

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One of the earliest lessons I learned from architecting throughput-heavy services is that simplicity wins repeatedly: fewer moving parts, loosely coupled execution (fewer synchronous calls), and precise timing metering. You want data and decisions to travel the shortest possible path. The goal is to build a system where every strategy and each line of code (contention is the key metric) complements the decision trees ...

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Enterprise AI has entered a transformational phase where, according to Digitate's recently released survey, Agentic AI and the Future of Enterprise IT, companies are moving beyond traditional automation toward Agentic AI systems designed to reason, adapt, and collaborate alongside human teams ...

The numbers back this urgency up. A recent Zapier survey shows that 92% of enterprises now treat AI as a top priority. Leaders want it, and teams are clamoring for it. But if you look closer at the operations of these companies, you see a different picture. The rollout is slow. The results are often delayed. There's a disconnect between what leaders want and what their technical infrastructure can handle ...

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If you work with AI, you know this story. A model performs during testing, looks great in early reviews, works perfectly in production and then slowly loses relevance after operating for a while. Everything on the surface looks perfect — pipelines are running, predictions or recommendations are error-free, data quality checks show green; yet outcomes don't meet the ground reality. This pattern often repeats across enterprise AI programs. Take for example, a mid-sized retail banking and wealth-management firm with heavy investments in AI-powered risk analytics, fraud detection and personalized credit-decisioning systems. The model worked well for a while, but transactions increased, so did false positives by 18% ...

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The Quiet Power of Milliseconds in High Traffic Systems

Sunil Thamatam

Low-latency systems are often misunderstood as a hardware problem: faster machines, better networks, more memory. In practice, latency is usually a design problem. It is shaped early, long before traffic reaches internet scale. Once user/system traffic arrives in volume, you are no longer tuning an engine; you are steering a big ship/jet engine based on your choices at design time.

A helpful analogy is a busy kitchen during dinner service. Speed does not come from chefs running faster. It comes from layout, preparation, and sequencing. Ingredients are prepped in advance. Stations are arranged to minimize movement. Decisions are simplified to keep execution fluid under pressure. The same holds for systems that must respond in milliseconds while processing millions of transactions.

When you design for low latency, every unnecessary step becomes visible. Every network hop, every serialization, every dependency adds friction. Systems built for enterprise environments often hide this friction because traffic arrives in predictable bursts. Internet scale exposes it immediately. Traffic never stops. Patterns shift constantly. Latency compounds quietly until users feel it as slowness or failure. Slow-moving components are exposed very quickly (like spinning disks in computers).

One of the earliest lessons I learned from architecting throughput-heavy services is that simplicity wins repeatedly: fewer moving parts, loosely coupled execution (fewer synchronous calls), and precise timing metering. You want data and decisions to travel the shortest possible path. The goal is to build a system where every strategy and each line of code (contention is the key metric) complements the decision trees.

Where Latency Actually Comes From

Latency rarely lives where engineers expect it. Engineers often focus on databases, caches or networks, but delay is usually the sum of many small choices. A logging call that blocks, a schema that requires transformation, a shared service that was convenient early and expensive later. At scale, these decisions surface like hairline cracks spreading under weight.

Think of latency like traffic in a city. One stalled vehicle can cause havoc during high-traffic times. Many minor slowdowns across intersections create gridlock. Low-latency systems are designed to avoid intersections entirely. They encourage straight paths and predictable flow.

This is where architectural discipline matters. Asynchronous processing absorbs spikes without forcing users to wait. Caching shifts work earlier in the timeline so responses feel instant. Partitioning limits the blast radius so one slow component does not infect the whole system. You are not eliminating the delay. You are relocating it so that users never observe the failures.

Earlier enterprise-scale environments often optimize for correctness first and speed later. That makes sense when users can tolerate waiting. Internet traffic does not matter; service is king, and a deteriorated service can quickly earn a bad reputation for companies. Users expect immediacy even when they are unaware of it. An API call/UI page loading in seconds rather than milliseconds can change behavior at scale. Low latency becomes a product feature whether you label it that way or not. More and more customers are expecting SLOs and SLAs, and degraded services run a risk of losing customers.

Monitoring also changes when latency is the priority. Averages aren't going to be useful. Tail behavior becomes everything. You care about the slowest requests, not the typical ones. Systems that look healthy on dashboards can still feel sluggish if edge cases are ignored. Designing for low latency means planning for the worst moments, not the best.

Throughput-Heavy Systems Reward Restraint

Handling massive request/transaction volume while keeping latency low requires restraint at every layer (application/kernel/network). You can learn quickly that not every idea deserves a real-time response. Not every metric needs immediate consistency. Not every feature should sit on the critical path. It is very important to separate the essential paths and pay more attention to this (a key principle in the four golden signals), as pushing the boundary of every 9 in SLOs requires exponential effort.

A helpful mental model is shipping logistics. Packages move quickly because the system standardizes as much as it can. Sizes are constrained. Routes are optimized. Exceptions are handled separately, so the main flow remains fast. Low-latency systems do the same. They keep the hot path narrow and boring. Complexity is pushed to the edges.

One of the more surprising lessons from building these systems is how much organizational behavior influences performance. Teams that constantly change interfaces, priorities, or ownership create invisible latency. Coordination costs show up as technical delay. Stable contracts between components are as important as efficient code. Contract-driven software development is key to achieving success across large organizations, whether it is simply a C/C++ header file, a Java interface, or an API spec (e.g., OpenAPI/Protobuf).

Cloud infrastructure has made scaling throughput easier, but it has also made waste easier to hide. You can always add more capacity, but you cannot buy back lost time on the critical path, and design choices not made right can burn tremendous amounts of money. Designing systems that perform well at internet traffic levels requires saying No to extra dependencies, No to synchronous convenience, having a keen eye on available resources (a simple service mesh sidecar proxy can fail your service if its resource consumption is not accounted for). Every dependency comes with its own availability boundary and blast radius, which can significantly undermine your service SLOs.

Ultimately, low-latency design is about respect. Respect for user attention. Respect for time. Respect for the reality that, at scale, small inefficiencies become dominant forces. The systems that perform best are not the most clever. They are the ones who move very predictably in serving traffic, scaling, and failing (into remediation paths) without hesitation, even when the world around them is loud and failing fast.

Sunil Thamatam is a Principal Software Engineer at a major technology company

The Latest

Outages aren't new. What's new is how quickly they spread across systems, vendors, regions and customer workflows. The moment that performance degrades, expectations escalate fast. In today's always-on environment, an outage isn't just a technical event. It's a trust event ...

Most organizations approach OpenTelemetry as a collection of individual tools they need to assemble from scratch. This view misses the bigger picture. OpenTelemetry is a complete telemetry framework with composable components that address specific problems at different stages of organizational maturity. You start with what you need today and adopt additional pieces as your observability practices evolve ...

One of the earliest lessons I learned from architecting throughput-heavy services is that simplicity wins repeatedly: fewer moving parts, loosely coupled execution (fewer synchronous calls), and precise timing metering. You want data and decisions to travel the shortest possible path. The goal is to build a system where every strategy and each line of code (contention is the key metric) complements the decision trees ...

As discussions around AI "autonomous coworkers" accelerate, many industry projections assume that agents will soon operate alongside human staff in making decisions, taking actions, and managing tasks with minimal oversight. But a growing number of critics (including some of the developers building these systems) argue that the industry still has a long way to go to be able to treat AI agents like fully trusted teammates ...

Enterprise AI has entered a transformational phase where, according to Digitate's recently released survey, Agentic AI and the Future of Enterprise IT, companies are moving beyond traditional automation toward Agentic AI systems designed to reason, adapt, and collaborate alongside human teams ...

The numbers back this urgency up. A recent Zapier survey shows that 92% of enterprises now treat AI as a top priority. Leaders want it, and teams are clamoring for it. But if you look closer at the operations of these companies, you see a different picture. The rollout is slow. The results are often delayed. There's a disconnect between what leaders want and what their technical infrastructure can handle ...

Kyndryl's 2025 Readiness Report revealed that 61% of global business and technology leaders report increasing pressure from boards and regulators to prove AI's ROI. As the technology evolves and expectations continue to rise, leaders are compelled to generate and prove impact before scaling further. This will lead to a decisive turning point in 2026 ...

Cloudflare's disruption illustrates how quickly a single provider's issue cascades into widespread exposure. Many organizations don't fully realize how tightly their systems are coupled to thirdparty services, or how quickly availability and security concerns align when those services falter ... You can't avoid these dependencies, but you can understand them ...

If you work with AI, you know this story. A model performs during testing, looks great in early reviews, works perfectly in production and then slowly loses relevance after operating for a while. Everything on the surface looks perfect — pipelines are running, predictions or recommendations are error-free, data quality checks show green; yet outcomes don't meet the ground reality. This pattern often repeats across enterprise AI programs. Take for example, a mid-sized retail banking and wealth-management firm with heavy investments in AI-powered risk analytics, fraud detection and personalized credit-decisioning systems. The model worked well for a while, but transactions increased, so did false positives by 18% ...

Basic uptime is no longer the gold standard. By 2026, network monitoring must do more than report status, it must explain performance in a hybrid-first world. Networks are no longer just static support systems; they are agile, distributed architectures that sit at the very heart of the customer experience and the business outcomes ... The following five trends represent the new standard for network health, providing a blueprint for teams to move from reactive troubleshooting to a proactive, integrated future ...