In APMdigest's 2026 Observability Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2026. Part 5 covers APM and infrastructure monitoring ...

In APMdigest's 2026 Observability Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2026. Part 4 covers user experience, digital performance, website performance and ITSM ...

People want to be doing more engaging work, yet their day often gets overrun by addressing urgent IT tickets. But thanks to advances in AI "vibe coding," where a user describes what they want in plain English and the AI turns it into working code, IT teams can automate ticketing workflows and offload much of that work. Password resets that used to take 5 minutes per request now get resolved automatically ...

In the age of AI, digital friction threatens to undermine AI's potential, exacerbate tech problems and have a corrosive effect on employee productivity. Office workers already endure 3.6 tech interruptions and 2.7 security update disruptions per month. This equates to nearly $4 million in lost productivity annually for a company with 2,000 employees ...

The global IT skills shortage will persist, and perhaps worsen, over the next few years, carrying a collective price tag of more than $5 trillion. Organizations must search for ways to streamline their IT service management (ITSM) workflows in addition to, or even apart from, hiring more staff. Those who don't find alternative methods of ITSM efficiency will be left behind by their competitors ...

In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 3 covers OpenTelemetry, DevOps and more ...

A majority of IT workers surveyed (79%) believe the current service desk model will be unrecognizable within three years, with nearly as many (77%) saying new technologies will render it "redundant" by 2027, according to The Death (and Rebirth) of the Service Desk from Nexthink ...

Today's digital business landscape evolves rapidly, pushing businesses consistently to optimize operations and elevate user satisfaction. Among the areas primed for innovation, the long-standing ticket-based IT support model stands out as particularly outdated. Emerging as a game-changer, the concept of the "ticketless enterprise" promises to shift IT management from a reactive stance to a proactive approach ...