Insights provide leadership teams with powerful analytics capabilities to measure and improve operational performance across their organization. Through comprehensive dashboards showing historical incident data, response metrics, and team performance indicators, leaders can identify trends, optimize processes, and make data-driven decisions to enhance service reliability.

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Availability

The following Insights reports are available on these pricing plans: Professional, Business, Digital Operations (legacy) and Enterprise for Incident Management.

• Incident Activity
• Service Performance
• Responder
• Team
• Escalation Policy

The Business Impact report is available on the following pricing plans: Digital Operations (legacy) and Enterprise for Incident Management.

Please contact our Sales team to upgrade your pricing plan.

View Insights

You can find Insights in the PagerDuty web app's top navigation under Analytics Insights. Insights includes the following reports:

• Incident Activity
• Service Performance
• Responder
• Team
• Escalation Policy
• Business Impact
• Insights Filters

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Data Update Schedule

Insights data is updated once per day, and it may take up to 24 hours for new data to appear. Each report has a date and timestamp in the upper-right of the page indicating when it was last updated.