Refund policy

30-Day Satisfaction Guarantee

We want you (and your flock!) to be 100% happy with your Coop products. You can return any verified faulty or unopened product within the first 30 days for a full refund minus transportation expenses.

Return Authorization

To initiate a return, simply contact us to obtain a Return Merchandise Authorization (RMA) number and return shipping label. Please note, returns without an RMA number won't be eligible for a refund.

Refunds

Please allow up to 14 days for your return to be inspected and refund to be processed back to your original payment method.

Restocking Fee

A 50% restocking fee will be applied in the event your return is not verified faulty and any boxes have been opened.