The Open Source CRM software SuiteCRM is enhanced to have communications capabilities. SuiteCRM is customized and integrated with ICTContact, the Asterisk-based advanced contact center software. It enables CRM users to make and receive calls directly from CRM, also export leads/contacts to the contact center, and run campaigns through ICTContact to connect with their customers with ease.
ICTContact is advanced contact center software featuring omnichannel communications, unified communications, IVR studio, CRM operations, Collaboration, CRM business automation and integration, and multi-tenant and white label support suitable for contact centers, call centers, entrepreneurs, and Service Providers. ICTContact offers smart webrtc agent-based manual dialing, preview dialing as well as progressive dialing capabilities.
Features
- lead management
- account module
- project module
- role vise security group
- call center support
- predictive dialing
- preview dialing
- ivr studio
- voice broadcasting
- press1 campaign
- sms broadcasting
- WebRTC
- product module
- task module
Project Samples
