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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    UXPressia

    UXPressia

    UXPressia

    UXPressia is a collaborative customer experience platform that allows you to create, export, and share customer journey maps, personas, and impact maps online. Some of the platform’s features include maps and personas with a predefined, easy-to-customize structure (drag and drop sections, such as text, video, embed code, touchpoints, etc.). Multiple-persona journey maps. Design View (journey atlas) to specify relations between mapping initiatives. 120+ free templates for 10+ industries to use...
    3 Ratings
    Starting Price: $13.30 per month
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  • 2
    Bordio

    Bordio

    Bordio

    Bordio is a comprehensive project management software that integrates team management software, task management tools, and a project planning calendar all in one platform. It brings together everything teams need to get their work done, from setting up projects with a project planner and organizing tasks on a kanban board, to collaborating with team members using a task board. The platform provides a clear view of what needs to be done each day with its online calendar, making...
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    58 Ratings
    Starting Price: $5.99 per user per month
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  • 3
    Minitab Workspace
    ... ability to customize the level of detail necessary. Map out and identify every relevant element for a holistic view of your processes or projects, regardless if they are simple or complex. Visualize the flow of deliverables and information through your organization, department, or team and showcase the value it creates for your customers and stakeholders.
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  • 4
    iObeya

    iObeya

    iObeya

    Break down silos and align global teams across all layers of the enterprise, reducing time-to-market and improving customer satisfaction. Digitize any business performance system or Agile framework to accelerate adoption, increase efficiency and facilitate governance. Limit travel and significantly reduce time and effort preparing and animating your huddle or stand-up meetings while safeguarding human interactions. Enhance ideation and brainstorming for co-located or multisite teams to empower...
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  • 5
    Kenja Rooms
    ... custom-tailored IT system. We can also adapt to your current one, giving you more flexibility. We partner with initiatives from different industries, leveraging their expertise and bolstering their capabilities with the help of our platform. Japanese-inspired design with an intuitive user experience. You and the developer working in partnership.
    Starting Price: $20 per month
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  • 6
    Klaxoon

    Klaxoon

    Klaxoon

    Whiteboard, integrated video conferencing, surveys, quizzes, automatic reports, interactive and sequenced presentations with consolidated feedback, etc. With Klaxoon, you can easily run effective workshops to move your projects forward, no matter where you are. Used daily by millions of people worldwide, the Workshop Platform is a hybrid and complete workspace that enables every type of workshop to be more efficient: ideation workshops, design thinking, project management, customer meetings...
    Starting Price: €9.90 per user per month
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  • 7
    Mural

    Mural

    Mural

    ... and align your team. Across the room or around the world, you can have more impactful meetings and workshops with Mural. Mural's enterprise-class infrastructure and expert customer experience team enable you to scale collaboration and innovation quickly and securely. What’s our secret sauce? It’s that we care just as much about the core product experience as we do about delivering a world class service to our members.
    2 Ratings
    Starting Price: $12 per user per month
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  • 8
    Fieldbit

    Fieldbit

    Help Lightning

    ... customer satisfaction and reducing service costs. Highly accurate remote diagnostics and precise visual instructions from experts to field technicians increase FTF rates and minimize costly downtime. All actions and information exchanged in a repair session are recorded and documented, preserving practical knowledge often only known by your veteran employees.
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  • 9
    FigJam

    FigJam

    Figma

    ...Jam and Figma live side-by-side, so all design work, from ideation to execution, can be found in one place. And, teammates can leverage design libraries in FigJam to create artifacts that are consistent and on-brand. Emote with quick expressions without cluttering your FigJam workspace. Use stamps to vote for ideas, share the love, or note where follow-up is needed. Cursor chat gives you a quick way to share thoughts when jamming live. Use default library assets or your own components to customize your work.
    2 Ratings
    Starting Price: $3 per editor per month
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  • 10
    Freehand

    Freehand

    InVision

    Transform the way you work together. Freehand makes it easy for teams to plan, brainstorm, and draw together on a shared online whiteboard. It’s simple and approachable, giving everyone an easy way to visually represent their ideas with charts, diagrams, drawings, and more. Whether you're mind mapping, creating a customer journey map, or drafting up an org chart, Freehand can help you and your team quickly make your ideas and plans visual. With the InVision Freehand integration with Microsoft...
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  • 11
    Telezecaremd

    Telezecaremd

    Telezecaremd

    ... and customers close with a complete cloud phone system built to make and receive business calls on any device. Virtual presentations become as good as in-person meetings when you layer yourself over the content you’re sharing. Create a more efficient workflow with team messaging and file sharing for both internal and external teams—all in the same space.
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  • 12
    Midlap

    Midlap

    Midlap

    We help you manage your business from one place. Whether you are a creative individual or a software company, a travel blogger, or a marketing agency, Midlap is one organized place for everything you need to ideate, plan, create, store, and track your projects with the help of fully customizable boards. Midlap also allows you to add custom image backgrounds and theme colors whatever you think suits your boards. Midlap allows you to add your creative data on a board in the form of cards like...
    Starting Price: $12 per month
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  • 13
    ClickUp

    ClickUp

    ClickUp

    ClickUp is the future of work with tasks, docs, goals, project management and more. Data silos and duplicate spend have no place in a modern workplace. ClickUp brings all of your work into one place—one app to replace them all. Whether you're proofing ads or working on sprints, ClickUp is fully customizable for every type and size of team.  Built for teams of all sizes and industries, ClickUp’s fully customizable and proprietary features make it a must-have for any teams that want to...
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    119 Ratings
    Starting Price: $5/user/month
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  • 14
    Lucidchart

    Lucidchart

    Lucid Software

    Lucidchart is an advanced diagramming tool designed to help businesses and teams optimize their processes, systems, and workflows with intelligent, data-driven diagrams. The platform combines powerful AI features, such as AI-generated diagrams, data linking, and real-time collaboration, to make visualizing complex systems and architectures faster and more efficient. Lucidchart supports multiple use cases, including process maps, flowcharts, technical diagrams, organizational charts, and...
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    10 Ratings
    Starting Price: $7.95/month/user
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  • 15
    Miro

    Miro

    Miro

    Keep your team's minds in sync with Miro (formerly RealtimeBoard and AWW app). A virtual whiteboard and remote collaboration tool, Miro helps cross-functional teams work more efficiently together to build great things. The platform allows teams to ideate, visualize, and share ideas without any boundaries. It comes with over 200 pre-made templates for capturing and visualizing ideas, collaboration tools such as comments, chat, screen sharing, and video chat, and integrations with popular...
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    121 Ratings
    Starting Price: $8 per month
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