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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Proton Mail

    Proton Mail

    Proton AG

    ... with support for custom email domains and personalized branding. And with the Easy Switch tool, migrating from Google or Microsoft is seamless, no IT expertise required.
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    108,629 Ratings
    Starting Price: $6.99/user/month
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  • 2
    Dragonfly

    Dragonfly

    DragonflyDB

    ... in-memory data stores like Redis, making it easy to deliver the real-time experience your customers expect. Scaling Redis workloads is expensive due to their inefficient, single-threaded model. Dragonfly is far more compute and memory efficient, resulting in up to 80% lower infrastructure costs. Dragonfly scales vertically first, only requiring clustering at an extremely high scale. This results in a far simpler operational model and a more reliable system.
    16 Ratings
    Starting Price: Free
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  • 3
    BigCommerce

    BigCommerce

    BigCommerce

    ... customers coming back for more. Turn impossible commerce experiences into reality with the flexibility of open SaaS. Seize market opportunities and unleash new experiences at the speed of your business. Craft content-rich experiences anywhere your audience takes you. Make unifying your backend or powering up with third-party apps a breeze. Scale and grow smarter without complexity holding you back.
    1,067 Ratings
    Starting Price: $29 per month
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  • 4
    Files.com

    Files.com

    Files.com

    .... As a fully Cloud-Native SaaS, there are no servers for you to buy or maintain, there is no installation required, and high availability and redundancy are built in and free. Out-of-the-box integrations include Microsoft (Azure, SharePoint, OneDrive, Active Directory & Office), AWS (S3 & SNS), Google (Cloud & Drive), Box, Dropbox, Zapier, and dozens of others. Developers can leverage our SDKs, API, and CLI to build custom integrations too.
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    290 Ratings
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  • 5
    Delska

    Delska

    Delska

    Delska (former DEAC European Data Center & Data Logistics Center) is a carrier-neutral data center and network provider in Northern Europe with 25 years of experience delivering reliable, personalized IT and network solutions in cloud computing, colocation, data security, network, and more. We own five data centers (one under construction, launching in 2025) in Riga and Vilnius, along with points of presence in Frankfurt, Amsterdam, and Stockholm. For quick IT infrastructure deployment in...
    14 Ratings
    Starting Price: €10
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  • 6
    Greatmail

    Greatmail

    Greatmail

    .... Greatmail is an email service provider (ESP) specializing in business class email hosting, SMTP hosting and email servers. For ISPs, application programmers and cloud developers, we also provide custom solutions including dedicated IP servers and process specific, load balanced configurations with multiple servers.
    5 Ratings
    Starting Price: $9.75/month
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  • 7
    one.com

    one.com

    one.com

    Website tools, hosting, and personalized email all in one plan. We’ll help you every step of the way. Find or transfer your domain name, build your site, and make it a success. Kick-start your success today by registering the perfect domain name. If you already own a domain name, we’ll help you transfer it. Build your website with the simple Website Builder or more advanced WordPress. Create a beautiful, responsive site in just a few steps. Grow your customer base. You’ve put in the effort...
    26 Ratings
    Starting Price: $0.99 per month
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  • 8
    ShowMyPC

    ShowMyPC

    ShowMyPC

    Remote support, online meetings, and demonstration tools offering website integration, screen sharing, audio, and desktop recording. Browser-based, no download HTML5 viewer, blazing-fast Windows RDP support, access and manage unattended PCs.
    1 Rating
    Starting Price: $14.00/month
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  • 9
    cPanel

    cPanel

    cPanel

    Easily configure, monitor, and protect servers and sites in minutes. cPanel provides the most reliable and intuitive server and site management platform. With a rich feature set and customer-first support, cPanel’s automated and configurable platform enables customers to focus on growing their businesses. With cPanel, it’s easy to get started. We provide you with the tools needed to create and automate all server management tasks, allowing you to focus on empowering your customers and build...
    Starting Price: $15.99 per month
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  • 10
    vDesk.works

    vDesk.works

    vDesk.works

    vDesk.works is a global provider of application delivery, desktop virtualization, and cloud client technology solutions. We enable IT and service providers to manage and deploy secure applications and desktop delivery solutions. Our virtual desktops allow users to access applications on any device from anywhere in the world.Our philosophy is that cloud computing solutions should be flexible, dynamic, and simple to use. We are passionate about solving customer problems efficiently and cost...
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  • 11
    China Telecom

    China Telecom

    China Telecom Americas

    China Telecom (Americas) Corporation (CTA) provides customized, cost-effective and integrated network and communication solutions to its diverse base of customers. As a leading facility-resale private carrier with unique access to providers in Asia and the Americas, we offer a wide range of communication and data center services for multinational customers. CTA is headquartered in Herndon, Virginia, with offices in Chicago, Dallas, Los Angeles, San Jose, Sao Paulo and Toronto. Enterprises...
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  • 12
    Apex Hosting

    Apex Hosting

    Apex Hosting

    We make it simple to create your game server by providing the best server hosting for any of our supported games. We have hosted over 300,000 Minecraft servers and have industry leading customer service. Our dedicated hardware features high clock speed CPUs and SSD hard drives providing high TPS and lag free servers for every one of our customers. We provide a one-click modpack installation service to make things as easy as possible for our customers. Servers are automatically set...
    Starting Price: $7.49 first month
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  • 13
    Gravel Host

    Gravel Host

    Gravel Host

    ... unmetered NVMe SSD storage, custom control panels, and premium support across 15 global data centers. Gravel Host ensures instant setup, 24/7 customer support with rapid response times, and 100% server uptime guarantees. With budget-friendly pricing and worldwide server locations, Gravel Host caters to gamers and developers of all levels.
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    7 Ratings
    Starting Price: $1.80/month
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  • 14
    Unihost

    Unihost

    Unihost

    Dedicated and Virtual Servers. We deliver unparalleled scalability and tailored solutions, we stand as an optimal choice for your business’ success.
    1 Rating
    Starting Price: €6 per month
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  • 15
    Zimbra

    Zimbra

    Synacor

    Zimbra 9 : Extensibility for Collaboration Superheroes! Users move seamlessly between desktop, mobile and tablet browsers with a consistent email and collaboration experience. Designed for extensibility and features best- in-class, out-of-the-box integrations with Slack, Dropbox and Zoom, with many more underway. Zimlet framework and APIs let you customize Zimbra to meet your specific requirements. Zimbra’s dependable server infrastructure for the security, privacy and data sovereignty Zimbra...
    Starting Price: Varies
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  • 16
    Shopped Email

    Shopped Email

    Shopped Email

    ... webmail in 5 minutes. Shopped email offers Shopify customers exclusive email hosting packages so you can have custom emails on your domain. Stop using gmail and start using a dedicated Shopify email hosting service.
    Starting Price: $10 per month
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  • 17
    servers.com

    servers.com

    servers.com

    Trust sits at the heart of hosting. Which is why we design bespoke bare metal cloud hosting solutions for every customer. Tailored to you, in consultation with our experts, our solutions marry the best of traditional hosting and cloud scalability to deliver powerful bare metal performance that you can rely on. That quality extends to the exceptional service provided by our team of specialists, who work in trusted partnership with customers to support them throughout their time with us...
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  • 18
    SSD Nodes

    SSD Nodes

    SSD Nodes

    Our aim is to provide fast, powerful cloud servers at a very affordable price. And we have been hitting this for over a decade now, delivering to thousands of happy customers globally. Our VPS hosting infrastructure has been built on top of enterprise-grade hardware and highly available, redundant networks. Our VPS offerings are very robust, and enjoy a high level of trust from our customers. We are a bootstrapped and profitable cloud infrastructure provider, and we take pride in enabling...
    Starting Price: $5 per month
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  • 19
    Nili

    Nili

    Nili

    ... It is really easy to set up a business email account. The process is the same as setting up any other email address. It will enable you to distinguish between your personal and business-related email messages clearly. You can set up a Canadian email account for your personal use on Nili.ca. However, creating a more professional email account through a custom domain name is better. This means you can set up a branded email address with a custom .ca domain extension for your business.
    Starting Price: $4 per month
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  • 20
    Abyss Web Server
    Abyss Web Server is a compact web server available for Windows, macOS, and Linux operating systems. Despite its small footprint, it supports HTTP/2, secure SSL/TLS connections (HTTPS), automated provisioning and renewal of free certificates from Let's Encrypt® (ACME v2), IPv6, on-the-fly HTTP compression, dynamic content generation through CGI/FastCGI scripts, ISAPI extensions, native ASP.NET, HTTP/HTTPS/WebSocket reverse proxying, eXtended Side Includes (XSSI), custom error pages, password...
    Starting Price: $59.95 one-time payment
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  • 21
    HostingSource

    HostingSource

    HostingSource

    HostingSource.com is a leading hosting provider, offering reliable, scalable solutions for customers of all sizes and services. We supply all of the servers, software, bandwidth and management tools needed to run almost any web hosted application – from small to enterprise server solutions. We are committed to excellent quality Service.
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    7 Ratings
    Starting Price: $2/month
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  • 22
    Hifivehost

    Hifivehost

    Hifivehost

    We are Hifivehost, a web hosting company with 24/7 customer support. We provide best hosting solutions for your hosting needs. Our clients from personal to corporate. Our data center are all over the world to ensure your website is always up. You can choose shared hosting, cloud hosting or VPS hosting, domain registration and dedicated servers. You can also be hosting reseller here. You will be happy hosting with us.
    1 Rating
    Starting Price: $1.49/month
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  • 23
    Racktera

    Racktera

    Racktera

    Racktera is a dedicated servers company empowered by passionate experts. We use our technology to build a global edge computing network, aiming to offer affordable and valuable cloud services to help our clients reach customers everywhere with 100% network uptime SLA. This is assisted by a 24x7x365 rapid response team — one with some of the bestresponse times in the industry. Our global network spans 18 data centers and counting. With 9 points of presence in Europe, 1 in North America, 1...
    Starting Price: $69 per month
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  • 24
    Sesterce

    Sesterce

    Sesterce

    ... with integrated customer support, 99.9% uptime, unlimited storage capacity.
    Starting Price: $0.30/GPU/hr
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  • 25
    No-IP Dynamic DNS
    Would you like to make your website faster and more reliable? Slow website speeds and downtime can cost you. Connect your customers to your website the fastest and most reliable way possible. Let No-IP Manage your DNS infrastructure today. Our experts know and understand DNS, so you can leave the hard stuff to us. Our Managed DNS platform is a cost-effective way to create and manage hostnames on your very own domain, using our trusted DNS network. If you already have a primary Managed DNS...
    Starting Price: $29.95/year
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  • 26
    Summit Hosting

    Summit Hosting

    Summit Hosting

    ... server from anywhere, whenever. All you need is a device (PC, Mac, iOS, Windows or Android) and an internet connection to get started. Most hosting providers just use shared server farms, but we’re not like the others. At Summit Hosting, we offer dedicated servers at the same price as shared hosting providers so you’ll have the best overall performance. You can also customize the cloud by adding the applications, storage and memory to fit your business needs.
    Starting Price: $55 per month
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  • 27
    TinyCP

    TinyCP

    TinyCP

    We decided that TinyCP will be free. To motivate us, we launched donations. Those are not mandatory, but will certainly be helpful for us. We spend a lot of our time and there are some other costs. After a few months we will make another decision whether to leave donations or start subscriptions at the lowest possible prices. Panel interactions are much faster. Reduced Linux SHELL launching. Lower consumption of data transfer between server and client. Our custom security layer over HTTP...
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  • 28
    Solar Communications

    Solar Communications

    Solar Communications GmbH

    Hello and welcome! We are glad to invite you to Solar Communications family - a rapidly growing hosting business located in Switzerland. 
We’re glad to offer you enterprise class solutions for any IT business demands along with a private, confidential and professional manner of customer service. We provide: Dedicated servers; Cloud hosting; VPS; Object storage S3; Colocation; Dedicated VPN; DDoS protection; CDN. WHY WE? - The Solar Communications data center is located...
    2 Ratings
    Starting Price: $92.70/month
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  • 29
    HostJane

    HostJane

    HostJane

    HostJane is how we work remote. The platform offers a freelance services marketplace with talented tech and creative professionals available for hire on-demand, and a web hosting service built for today's tough, post-covid business climate. The HostJane freelance marketplace connects people and small businesses to freelancers in over 1200 skills that can be delivered virtually online, including website & app development, creative art & graphic design, customer support, finance & accounting...
    Starting Price: $3.99
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  • 30
    KemuHost

    KemuHost

    KemuHost

    ..., Windows Web Hosting, cPanel Hosting, VPS Hosting, Windows VPS, Forex VPS, WordPress Hosting, Domain Registration/Transfer, SSL Certificates, Free Web Hosting, and more. With their hosting solutions, they aim to provide complete customer satisfaction. So, when you purchase any service from them, you get a 99.99% uptime guarantee, money-back guarantee, control panel access, DDoS protection, SSL Certificates, 24*7 technical support, fully managed plans, and more.
    Starting Price: $2.99/month
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