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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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37 Products for "custom" with 2 filters applied:

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  • 1
    3CX

    3CX

    3CX

    3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it...
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    1,178 Ratings
    Starting Price: Free for up to 10 users
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  • 2
    RingCentral RingEX
    ... also be customized by configuring call forwarding, answering rules, message alerts, and missed-call notifications.
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    3,120 Ratings
    Starting Price: $19.99/month/user
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  • 3
    maaiiconnect
    maaiiconnect makes customer engagement simple. It is the only cloud-based platform that brings digital and telecom communications together to help businesses deliver seamless customer experiences. Be a truly omnichannel business. Centralise channels such as WhatsApp, WeChat, Facebook Messenger, SMS, Virtual Numbers, Video Conferencing, and a Web Communications Widget for Live Chat and Web Calls into one place with full customer relationship history, customer data, CRM, ticketing system...
    Starting Price: Free
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  • 4
    ConnectWise ScreenConnect
    ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar...
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    19 Ratings
    Starting Price: $27 per month
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  • 5
    Demodesk

    Demodesk

    Demodesk

    Demodesk is the #1 customer meeting platform for sales and success teams. We empower customer-facing reps to become top performers – by guiding them in real-time, automating non-selling tasks and engaging customers on a whole new level. Demodesk automatically loads the perfect playbook into every customer meeting – guiding reps with the right slides or web apps to present, talk tracks and battle cards on the spot. Sales teams can automate non-selling tasks from scheduling, meeting...
    3 Ratings
    Starting Price: $49/month/user
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  • 6
    MyRoom

    MyRoom

    HPE MyRoom

    ... their own desktops, grant remote control of their desktops to others in the room, and collect information. Available for MyRoom Premium. Whether your colleagues, clients, partners or students are across the street or across the globe, you'll make a great first impression with HPE MyRoom. Find the best subscription type for your needs. HPE MyRoom has a variety of features to ensure you get what you need for a successful meeting, whether it's with business partners, customers, support customers, etc.
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  • 7
    Ecosmob

    Ecosmob

    Ecosmob Technologies Pvt. Ltd.

    Ecosmob offers market-leading expertise and solutions to power businesses across the world implementing trending technologies. Modernize your network with customized solutions that are highly advanced and cost-effective. With extensive expertise in Open Source telephony development, Ecosmob provides innovative VoIP services tailored to suit your business needs. Create interactive, scalable, and robust web applications using the most advanced tech stacks and frameworks. Take your business...
    Starting Price: Custom
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  • 8
    Baasi

    Baasi

    Baasi

    Introducing Baasi, a WebRTC-based video conferencing platform designed to revolutionize the way you communicate with your team or clients. Experience an intuitive API, along with an end-user application that can be fully customized to meet your unique needs. Bring teams together, engage every customer, stay organized, and connect with Baasi. Integrate seamlessly with existing communication platforms and solutions. Enjoy private conversations during a meeting without disrupting the flow...
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  • 9
    TeamViewer

    TeamViewer

    TeamViewer

    TeamViewer is a popular remote access and support software that enables users to connect to and control computers and devices from anywhere in the world. It is widely used for troubleshooting technical issues, managing IT services, and providing customer support. The software allows for secure file sharing, real-time collaboration, and remote desktop access across different platforms, including Windows, macOS, Linux, iOS, and Android. TeamViewer's security features include end-to-end encryption...
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    122 Ratings
    Starting Price: $24.90 per month
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  • 10
    Canapii

    Canapii

    Canapii

    Canapii provides unique solutions to manage in-person, hybrid, and virtual events. As the only supplier with genuine 24/7 customer service, our global team lives and breathes events, no matter their location or size. From registration all the way to post-event analytics, Canapii users can streamline their entire event organization and create truly unique event experiences. By being ahead of the innovation curve, we enable our customers to impress their audiences every step of the way...
    6 Ratings
    Starting Price: Free
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  • 11
    MirrorFly

    MirrorFly

    CONTUS TECH

    MirrorFly is a CPaaS platform that empowers businesses and enterprises to add real-time chat features into their existing applications and websites. MirrorFly CPaaS offers text, voice, video, and broadcasting in an enterprise-grade infrastructure. Startups and large enterprises can build their own chat app with extensive customization and branding capabilities to add logos, brand color, and other brand elements. The self-hosted Chat APIs and SDKs offer 1000+ in-app messaging features...
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    47 Ratings
    Starting Price: $299 per month
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  • 12
    Thirdlane

    Thirdlane

    Thirdlane

    ... to cut costs and avoid lock-in. Core benefits: - Enterprise-grade PBX with calling, video meetings, voicemail, and advanced routing. - Unified Thirdlane Connect apps for chat, video meetings, and file sharing. - Built-in Contact Center - Advanced analytics to improve service and sales. - CRM integration for context-rich customer interactions. - White-label branding across all user touchpoints. - Options for geo-redundancy and high availability.
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    29 Ratings
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  • 13
    MeetCheap

    MeetCheap

    MeetCheap

    .... It is simply us and our customers. We take our third party savings and put them directly onto you, our customers. We have been providing web conferencing solutions for over 8 years and are constantly improving. Nowhere in the webinar and video conferencing arena will you find everything that we offer for such a low monthly fee. Get the videoconferencing platform starting from $9.97 per month.
    Starting Price: $9.97 per month
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  • 14
    Fastviewer

    Fastviewer

    Fastviewer UK

    Whether online meetings, interactive web conferencing or online training, FastViewer Instant Meeting is the solution for every kind of online collaboration. Work with up to 100 participants on new business strategies, balance budgets, or host webinars, no matter where you are. Long journeys to your partners and customers can save you in the future, we give you the most precious good ever: time. You want to improve your service? Instant Meeting gives you the ability to engage customers...
    Starting Price: $30 per month
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  • 15
    Adobe Connect
    Create exceptional digital training, webinar and collaboration experiences. Learn how Adobe Connect can help enterprises with business continuity, governments with rapid response and schools with virtual classrooms in current public heath emergency situation. Design your own immersive experiences with custom pods, images & layouts to personalize and brand your virtual room. Drive and measure audience engagement unlike any other tool. Add interactivity to your sessions with multiple chat pods...
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    10 Ratings
    Starting Price: $50 per month
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  • 16
    Phone.com

    Phone.com

    Phone.com

    Voice. Text. Video. Fax. Conferencing. Collaboration. Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses. The Phone.com solution includes advanced business phone features your growing business needs to serve your customers effectively and professionally. Advanced call handling options enhance your company image, and mobility features keep you connected anytime, anywhere with colleagues, customers, and partners...
    3 Ratings
    Starting Price: $12.74/month
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  • 17
    join.me
    It's now easier than ever to personalize your join.me experience. Customize your meeting link to whatever you want. Brand it to your company, to the meeting subject, or even to match your personality. Setting up your personal link means that folks joining your meeting get familiar with you and your brand before they have even entered the meeting. Your personal background works in tandem with your personal URL. They both make your account and your meeting room uniquely yours. Give your meeting...
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    21 Ratings
    Starting Price: $10.00/month/user
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  • 18
    Kamzan

    Kamzan

    Kamzan

    Cloud suite for business digitization, collaboration and sharing. A Private Cloud dedicated exclusively to you. We create an ad-hoc technological infrastructure for each customer and separate from the others to minimize the risk of data-breach. The data is stored exclusively in the European Union, in a Data Center located in Germany which is part of the CISPE. All data is encrypted with a different key for each private cloud, just as the database on which the service is based is also encrypted...
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  • 19
    RemoteMeeting

    RemoteMeeting

    RSUPPORT Co. Ltd.

    RemoteMeeting is an easy and efficient video conferencing solution. Use your browser to start and join video conferences. No need for a dedicated application, all from your browser. Present your desktop, share documents and interactively mark on them. Create automated meeting minute as record them for later review. RemoteMeeting can detect the speaker automatically and pin it in the main screen for a more immersive experience. Connect to customer’s PC to remotely diagnose and solve problems...
    Starting Price: $17.99
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  • 20
    ConferenceManager
    ... workflow. A traditional conferencing solution at its core, ConferenceManager is built for dynamic integrations with specific industry workflows and requirements. Its focus on flexibility, whether that be in scale or feature/functionality, offers a unique opportunity for customers to build a customized tool that streamlines business efforts and maximizes productivity. The Operator Console is a dynamic tool that allows for real-time support and monitoring of the ConferenceManager system.
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  • 21
    Zoom Workplace

    Zoom Workplace

    Zoom Communications

    Unified business communication and collaboration tools. Reimagine how your teams work with an all-in-one, open collaboration platform with AI Companion. Streamline communication, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more. Reduce wasted time going back and forth between applications. Zoom Workplace provides you with a...
    1 Rating
    Starting Price: $13.32/user/month
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  • 22
    Jitsi

    Jitsi

    Jitsi

    Multi-platform open-source video conferencing. At Jitsi, we believe every video chat should look and sound amazing, between two people or up to 75 participants. Whether you want to build your own massively multi-user video conference client, or use ours, all our tools are 100% free, open source, and WebRTC compatible. Web, Android, iOS, React-native, and Electron apps. Ubuntu and Debian Packages install in minutes. Customize with config files or change the code. Many of the world’s leading Web...
    5 Ratings
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  • 23
    247meeting

    247meeting

    247meeting

    Whether on a landline, mobile or computer, 247meeting’s solutions allow you to hold remote meetings with anyone, anywhere, anytime and can be setup in 2 minutes. 247meeting combines technical experience with outstanding customer service to deliver a comprehensive range of high quality solutions at competitive prices. Whether you’re a major corporate hosting a webcast for thousands or a local charity trying out your first conference call we have the solution to suit you. Our online...
    Starting Price: $0.03 per user per min
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  • 24
    FluentStream

    FluentStream

    FluentStream

    Do you want a business phone service that works without costing a fortune in setup or monthly fees? Wouldn't it be nice to focus on your customers instead of spending hours on hold with your provider every time you want to make a small change? Welcome to FluentStream! We're committed to being the easiest business communication system to do business with. We offer no-contract plans with 24/7 client success for every account. Not only will we hold your hand throughout the entire onboarding...
    Starting Price: $20.00/month/user
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  • 25
    8x8 Work
    8x8 Work is a unified communications platform designed to connect teams and customers globally through voice, video, messaging, and AI-powered tools. It enhances productivity with features like enterprise-grade PBX, SMS, fax, and intelligent call routing, ensuring reliable communication from anywhere. The platform also supports AI-driven meeting transcriptions, summaries, and noise suppression to streamline collaboration and reduce manual work. With video conferencing, team chat, and file...
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  • 26
    Slack

    Slack

    Salesforce

    Slack is a cloud-based project collaboration and team interaction software solution specially designed to seamlessly facilitate communication across organizations. Featuring powerful tools and services integrated into a single platform, Slack provides private channels to promote interaction within smaller teams, direct channels to help send messages directly to colleagues, and public channels that enables members across organizations to start conversations. Available on Mac, Windows,...
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    249 Ratings
    Starting Price: $6.67 per user per month
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  • 27
    Gather

    Gather

    Gather Town

    Centered around fully customizable spaces, Gather makes spending time with your communities just as easy as real life. Make virtual interactions more human. Video chat shouldn’t be awkward. Walking in and out of conversations feels natural and seamless in Gather. Objects like whiteboards, TVs, and games turn conversations into brainstorming sessions and friendly competitions. Want to work in a space station? Host a party on a city rooftop? Use build tools to customize your space in just a few...
    1 Rating
    Starting Price: $2 per user
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  • 28
    Pexip

    Pexip

    Pexip

    ... video experiences: Adapt to evolving client needs. Securely embed video in your daily workflows for better connection and engagement with citizens, patients and customers.
    2 Ratings
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  • 29
    Avacast

    Avacast

    Avacast

    Ava7 will allow you to easily give powerful web based presentations, meetings and trainings that will impress your users and save you money! Ava7 has an attractive, intuitive, and easy to use interface for both admins and end users. This allows less time to be spent training on how to use the system, and more time using it effectively. Administrators can customize the look and feel of the interface and brand it with their organizations colors and logos. Administrators and end user screens...
    Starting Price: $44 per month
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  • 30
    StartMeeting

    StartMeeting

    StartMeeting

    If you want a unified communications solution that just works, you want StartMeeting. Sign up for StartMeeting’s world-class audio and video collaboration platform and get all the tools your business needs to stay connected at an unbeatable cost. StartMeeting is the leader in audio, offering crystal-clear conferencing with every meeting. With just one click, you can catch every detail on your call with high definition video conferencing. We packed StartMeeting with robust tools you can...
    Starting Price: $9.95 per month
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