Best Remote Support Software in China
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Compare the Top Remote Support Software in China as of October 2025
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What is Remote Support Software in China?
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces. Compare and read user reviews of the best Remote Support software in China currently available using the table below. This list is updated regularly.
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1
ISL Light Remote Desktop
ISL Online
ISL Light is an easy-to-use remote desktop software for security-conscious users. It comes at a great price-performance. ISL Light is a powerful tool that helps IT staff and support technicians solve problems remotely, either through unattended access, remote support or even though screen-sharing on mobile devices. It works cross-platform and offers 256-bit encrypted sessions with all standard remote access features plus some important extras: single-sign-on (SSO), session recording, live chat, videocall, multi-monitor support, file transfer, reporting and many more. Users can choose between cloud or on-premise service. ISL Online license does not limit the number of users, workstations and clients you support. It's a reliable and highly secure software used in all industry sectors including banks, hospitals, governmental institutions and insurances.">
Starting Price: $125/year -
2
NinjaOne
NinjaOne
NinjaOne delivers fast, secure remote support for technicians managing endpoints across distributed workforces. It offers one-click remote access without requiring end-user intervention. Screen sharing, file transfer, and chat functions improve the support experience. Because it’s agent-based, technicians can troubleshoot even when users are offline. The platform ensures sessions are encrypted and fully auditable. Remote commands and automation scripts help resolve issues instantly. NinjaOne reduces downtime by allowing IT staff to solve problems from anywhere. -
3
Atera
Atera
Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards.Starting Price: 30-DAY FREE TRIAL -
4
Pulseway
MMSOFT Design
Pulseway is a real-time remote monitoring and management (RMM) software for MSPs and IT departments that allows you to take full control over your entire IT environment. Easy to use and quick to deploy, Pulseway ensures that any IT issues are detected, monitored, and addressed at the earliest time possible. The platform offers complete visibility through the Pulseway Dashboard, advanced automation, remote control, OS & 3rd party patch management, network monitoring, IT automation, custom reports, complete command traceability, email notifications, and so much more. We also offer add-ons for endpoint protection, business management (PSA) and backup & disaster recovery software and integration with leading AV providers to give you the power of a full IT stack. Over 6,000 customers worldwide use Pulseway every day to pro-actively manage their own and customers IT infrastructure. Test it free today with our 14-day no commitment trial.Starting Price: $27/month -
5
TSplus Remote Access
TSplus Group
TSplus Remote Access is the ideal alternative to Citrix and Microsoft RDS for remote access, remote desktop connection and web application delivery. TSplus Remote Access: ✓ Remote desktop access ✓ Application delivery ✓ Secure connection from any device and browser ✓ Customizable web portal ✓ No Terminal Service CALs required TSplus Remote Access offers a reliable and scalable way to web-enable any of your Windows Applications. TSplus built-in HTML5 empowers users with instant, intuitive and seamless access to Windows-based applications and desktops, from any browser on any device, including PCs, Macs, Smartphones and Tablets. With a wide variety of connection clients and configurations, Remote Access is designed with security and scalability at its core to create a safe remote environment that is suited to your needs and can grow with your business! Download a 15 day free trial of any TSplus product today!Starting Price: $150.00 -
6
HelpWire
Electronic Team, Inc.
HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client support. Top HelpWire features: Quick session initiation via URL On-demand and unattended remote access Support for Windows, macOS, and Linux Strong security with TLS/SSL and AES-256 encryption Team member invitations Multi-monitor viewing Rapid file transfer Multi-user chat Client directory Developed by Electronic Team, Inc.—a leading U.S.-based technology expert founded in 2001—HelpWire provides a robust remote desktop solution.Starting Price: $0 -
7
Blitzz
Blitzz Remote Support
Companies use Blitzz Remote Support to get more done, increase profits, and improve customer satisfaction without frustrating users with complex software. The customer support industry needs a change. A remote video support platform can set your business apart. Blitzz has helped companies save time and money while increasing customer satisfaction. You've got to see it to believe it. Remote Support solves for problems across a wide range of industries. Experience how Blitzz helps companies achieve more. If you've been turned off by remote support tools in the past, it's because they failed to deliver the essential tools and experience required for a thriving support team.Starting Price: $35/user/month -
8
VSight Remote
VSight
The leading industrial remote collaboration platform powered by Augmented Reality that allows frontline workers to connect and get real-time support from remote experts whenever needed. Typical use case scenarios are service, maintenance, commissioning, auditing, and training. Augmented Reality technology seamlessly allows remote teams to collaborate and share knowledge. VSight Remote is device agnostic and works with all mobile and desktop devices and smart glasses. Some of the key capabilities: - Annotation on live video streams - Collaboration on pdf manuals, and images - Visualization of 3D objects in a real work environment - Recording and archiving of sessions with all chat, shared documents, and user activity logs - Freeze live view and annotate on it Some of the benefits: - Eliminate unnecessary traveling and associated costs - Troubleshoot faster, reduce downtime and losses - Increase expert utilization rate - Build a knowledge base for training -
9
Visual Assistance
OptimaTech Limited
Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.Starting Price: $50/month/5 users -
10
LiveAgent
Quality Unit
LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.Starting Price: $15.00/month/user -
11
LogMeIn Rescue
GoTo
LogMeIn Rescue is a robust enterprise remote support solution designed to help IT teams and organizations deliver fast, secure, and scalable assistance to employees and customers. It supports seamless remote access across multiple platforms, including Windows, Mac, Linux, iOS, and Android, enabling technicians to resolve issues regardless of device or location. Rescue offers advanced security features like permission-based controls, PIN code validation, IP restrictions, and 256-bit AES encryption to protect sensitive data. The platform provides a centralized command center for easy IT administration, including session recording and real-time performance monitoring. Brand customization options allow enterprises to tailor the customer support experience. With over one billion remote sessions trusted worldwide, Rescue enhances efficiency and reduces resolution times.Starting Price: $108.25 per month -
12
TeamViewer
TeamViewer
TeamViewer is a popular remote access and support software that enables users to connect to and control computers and devices from anywhere in the world. It is widely used for troubleshooting technical issues, managing IT services, and providing customer support. The software allows for secure file sharing, real-time collaboration, and remote desktop access across different platforms, including Windows, macOS, Linux, iOS, and Android. TeamViewer's security features include end-to-end encryption and two-factor authentication, ensuring safe and reliable remote connections. It is used by individuals, IT professionals, and large organizations to enhance productivity, offer remote support, and manage devices efficiently.Starting Price: $24.90 per month -
13
Zoho Assist
Zoho
Zoho Assist, your all-in-one remote access solution, helps you to access and manage remote devices. Through a web-based on-demand remote support session, you can directly analyze and establish control over your overseas assets in just a few seconds. Zoho Assist is entirely cloud-based, so you can set up unattended remote access and keep tabs on your remote PCs, laptops, mobile phones, and servers effortlessly. Zoho Assist is compatible with all major firewalls and traverses smoothly through proxies. Start your technical support today with industry-standard, best-in-class SSL with 256-bit AES data security to protect your data from phishing and other malicious activities.Starting Price: $10.00/month/user -
14
AnyDesk
AnyDesk Software
Connect to a computer remotely, be it from the other end of the office or halfway around the world. AnyDesk ensures secure and reliable remote desktop connections for IT professionals and on-the-go individuals alike. AnyDesk works across all your devices and operating systems: Windows, macOS, iOS, Android, Linux, FreeBSD and even your Raspberry Pi! Collaborate and communicate with ease, whether you’re holding online meetings and presentations or working on the same document from the other side of the world. Simply copy and paste or use the new transfer tab to transfer files between computers. No administrative privileges or installation needed. Simply download the 3MB file and you’re off. Require unattended access to your computer when you’re on the road? No problem, you’ll just need to install and set a password. Customize the AnyDesk user interface to give customers a remote desktop experience consistent with your brand.Starting Price: $10.99 per month -
15
FixMe.IT
Techinline
Cost-effective remote support application designed for delivering unattended and on-demand support to clients located anywhere in the world. Seamlessly fast and easy to use, FixMe.IT instantly connects you to any remote computer and allows to transfer files as well as switch between multiple sessions, thereby saving you time, effort, and money. Purpose-built for sole proprietors, SMBs and global corporations across different sectors and industries, FixMe.IT offers multi-session handling, unattended access, 2FA, two-way desktop sharing, video-session recording, multi-window control, whiteboard tools, and much more.">
Starting Price: $32.50/month/seat -
16
ConnectWise ScreenConnect
ConnectWise
ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed. Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required.Starting Price: $27 per month -
17
LogMeIn Resolve
GoTo
LogMeIn Resolve is a modern unified endpoint management (UEM) and IT support platform designed to empower IT and MSP teams with flexible, secure, and scalable management tools. It combines remote monitoring and management, remote access, ticketing, automation, and AI-powered insights into a single, easy-to-use console. The platform enables proactive device management with patching, antivirus, alerting, and remote execution, helping ensure uptime and optimize performance. IT teams can deliver unattended remote support across Windows, Mac, and Android devices, resolving issues even when users are offline. Asset management features provide visibility into hardware and software inventory and license compliance. LogMeIn Resolve’s AI tools enhance efficiency by generating helpdesk ticket summaries and automating routine tasks. -
18
Devolutions Remote Desktop Manager
Devolutions
Remote access tools can be messy—different clients, unmanaged credentials, and no clear visibility. Remote Desktop Manager changes that. It centralizes all your remote connections in one place, with support for RDP (Remote Desktop Protocol), SSH (Secure Shell), Telnet, VPNs (Virtual Private Network), and many other protocols. Users get cross-platform access from Windows, macOS, Linux, and mobile. Sessions can be launched in 1 click, while credentials are stored in shared or personal vaults. All activity is tracked, and role-based access control ensures least-privilege enforcement. The Remote Connection & IT Management package enhances RDM with Devolutions Gateway for secure, just-in-time tunnels; Hub or Server for credential storage; and session audit logs to meet compliance requirements. Everything integrates seamlessly through RDM’s interface. It’s a streamlined, policy-driven solution for IT teams that want full control over remote access without bouncing between tools.Starting Price: $30/month/user -
19
Zight
Zight
Zight is an all-in-one screen recording and sharing tool designed to enhance communication and productivity across various platforms, including Mac, Windows, Chrome, and iOS. It enables users to capture full or partial screenshots, record screens with audio and optional webcam overlay, and create GIFs, all of which can be instantly shared via a generated link. Zight offers annotation features for both images and videos, allowing users to add text, arrows, highlights, and shapes to emphasize key points. The platform integrates with popular applications such as Slack, Microsoft Teams, Zendesk, and Jira, facilitating seamless collaboration within existing workflows. Additionally, Zight provides AI-powered capabilities, including automatic transcriptions, smart titles, and summaries, to streamline content creation and sharing. With enterprise-grade security, customizable branding options, and advanced analytics,Starting Price: $9.00/month/user -
20
Dameware Remote Everywhere
SolarWinds
SolarWinds® Dameware Remote Everywhere (DRE) provides a powerful remote support solution for IT professionals to access nearly any platform or device to solve issues quickly. It delivers clear visibility and communication capabilities to solve technical problems fast and delight end users. Packed with all the features of premium, expensive solutions, DRE offers powerful tools, reporting, and session monitoring at an affordable price. -
21
Splashtop Remote Support
Splashtop
Remotely support internal and client computers with unattended remote access and provide users with remote access. Whether you’re just getting started with remote support tools, or looking to find an alternative to another product due to high prices, Splashtop Remote Support is the solution for you. Splashtop Remote Support is a best-in-class remote support tool that gives you the freedom to remote into your managed computers from any device, at any time, thanks to our fast, high definition connections.Starting Price: $40/month for 25 computers -
22
TSplus Remote Support
TSplus Group
TSplus Remote Support is a cost-effective cloud-based windows session sharing and remote control software. An alternative to TeamViewer, Remote Support is easy to use and secure. A full SaaS Solution. No installation required. ✓ Remote assistance ✓ Unattended Access ✓ Screen Sharing ✓ No connection client installation ✓ TLS encryption ✓ Customizable with your branding and logo ✓ Low subscription cost Download the free 15-day trial of TSplus Remote Support on our website. TSplus Remote Support is the perfect solution for support agents and maintenance teams who need to provide instant, attended or unattended access to remote PCs. TSplus Remote Support is a secure solution that enables support agents to take control of remote computers, access files and applications, and troubleshoot problems. TSplus is the perfect alternative for anyone looking for an affordable and user-friendly remote desktop control and screen sharing solution.Starting Price: $14.50/mo -
23
LogMeIn Pro
GoTo
LogMeIn Pro is a reliable remote access software that enables individuals and small businesses to connect to their PCs or Macs from anywhere. It offers fast, secure remote control, allowing users to work as if they were physically at their computers. The platform supports unlimited users, file transfer between devices, remote printing, and multi-monitor display for enhanced productivity. LogMeIn Pro also includes antivirus protection powered by Bitdefender to safeguard devices from malware and cyber threats. Pricing plans allow access to 2, 5, or 10 computers depending on user needs. Ideal for remote work, it helps users maintain productivity and stay connected without commuting.Starting Price: $30 per month -
24
Halp
Atlassian
Ticketing, powered by your Slack conversations Halp is a modern ticketing help desk for humans that love Slack. Empower your remote teams to be happier and more productive. Turn any message into a ticket with an emoji. Report on your team's requests no matter where they come from. Never do the same work twice. A powerful workflow engine paired with machine learning ensures routine tasks and questions get resolved faster. Your customers are your colleagues, your friends. Communicate in the most natural way, and make ticketing a breeze. Halp's powerful Ticketing Platform is perfect for fast growing teams. If you already have a ticketing solution in place, we offer deep integrations with Zendesk, Jira, and more.Starting Price: $25 per user per month -
25
BeyondTrust Remote Support
BeyondTrust
The #1 solution for leading enterprises to securely access and support any device or system, anywhere in the world. Support Everything with One Secure Remote Support Solution. With BeyondTrust Remote Support (formerly Bomgar), you can support Windows, Mac, Linux, iOS, Android, network devices, and peripherals with one, secure tool. More devices, more platforms, more people, more locations. Provide instant, reliable remote support to end-users and customers on or off your network. Get more done because you’re focused on fixing issues, not fixing the connection. Improve service levels and customer satisfaction with seamless, high-quality remote support for every end-user. Provide scalable, enterprise-grade support that keeps your business running, whether you’re fixing a Linux server across the ocean or an iPhone across town. -
26
RemoteToPC
RemoteToPC
RemoteToPC is your best choice for Remote Computer Access. For personal, Tech support, or for whole office remote access, we think you'll find that RemoteToPC is the most secure and affordable solution available today. Affordable zero-configuration remote computer access software. Just install RemoteToPC on an office PC and work on it from your home PC, or access your home PC remotely. Our Basic plan includes unlimited remote computer access to up to 10 remote PCs for just $99/yr . It’s the best remote PC access solution for personal & small office use. Securely access your PC from home, provide remote computer support to a friend or family member, do remote training, or get fast and secure remote access to a PC from anywhere you have internet access. The business plan has the same features as Basic, but you get access to up to 20 remote PCs. It’s an affordable, & easy way to implement unattended remote access.Starting Price: $99 per year -
27
Comm100
Comm100 Network Corporation
Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform. With more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services.Starting Price: $31.00 -
28
Getscreen.me
Getscreen.me
Getscreen.me cloud software allows you to connect to your desktop remotely via a direct link from your browser. If you need fast connect to the user's computer and help him solve a problem - use the quick support function. If you need to connect frequently, set up a permanent access. You can call a customer or ask a question in the chat window during a session - this saves time. And if you have a large company - create teams and work together under one account! Getscreen.me is absolutely safe. All transmitted data is encrypted by default with 128-bit AES algorithm inside WebRTC and SSL protocols. Integration with popular platforms like Google Chrome Extension, Telegram and Jira Service Desk, as well as with HTTP API.Starting Price: $5 -
29
ShowMyPC
ShowMyPC
Remote support, online meetings, and demonstration tools offering website integration, screen sharing, audio, and desktop recording. Browser-based, no download HTML5 viewer, blazing-fast Windows RDP support, access and manage unattended PCs.Starting Price: $14.00/month -
30
Iperius Remote
Enter
Remote Desktop Software, for Remote Support, Remote Access, and Online Meetings. Multi-platform software, avaible on Mac, Windows, Android and iOS. Iperius Remote ensures fast and secure remote desktop connections. The software is convenient for both ITPROS and private individuals. Connect from any a PCs or Devices to another easily and stability. Iperius Remote allows connection over the internet. Remote Support Software Access the Servers and Computers of your customers and provide technical support in the easiest and most immediate way. You can connect multiple customers simultaneously in separate windows or have multiple operators access the same remote computer. Secure Powerful Universal Iperius Remote ensures the highest possible level of security with end-to-end encryption, compliant with HIPAA and GDPR standards. The video transmission technology is among the most powerful available, with a frame rate of up to 60 FPS.Starting Price: 8,39€/month