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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    MOCEAN

    MOCEAN

    MOCEAN

    Inform, reassure and delight your customers with the information they need, when and where they need it—even within the context of your app. Reach your customer with your preferred channel SMS or Telegram without the hassle of managing multiple API. Reducing cost by leveraging the network to enable your team and customers to freely message at the lowest cost. Intrigue your customer with multimedia messaging - photo, video, audio, and location to upgrade user experience. Ideal solution...
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  • 2
    Trestle

    Trestle

    Trestle

    Trestle provides identity data APIs to help businesses maximize customer contactability, identification, and efficiency. Identify and connect with your most promising customers. Confidently connect with your customers using verification insights. Strengthen your connections by eliminating disconnected phones. Accurate and comprehensive real-time coverage and insights that are continuously updated. Third-party-sourced and proprietary data assets that provide differentiated identity data...
    Starting Price: $49 per month
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  • 3
    PeopleLooker

    PeopleLooker

    PeopleLooker

    ... someone? That's why we built PeopleLooker, the easy way to learn more about people. PeopleLooker allows our customers access to a wealth of public information that comes from numerous sources, simplifying people search and making it both easy and affordable. PeopleLooker is different from other background check companies. At PeopleLooker our customer-focused and customer-driven approach to people searching services sets us apart from the competition.
    Starting Price: $18.28 per month
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  • 4
    Service Objects Reverse Phone Lookup
    Our services provide comprehensive insights on customer phone data, including line type, porting information, and the essential feature of identifying connected or disconnected phone numbers for over 600 million US & Canadian landline, VOIP, and mobile numbers. Our expansive database includes more than 382 million residential and 210 million business listings, ensuring the most accurate and current data availability. Validate and format US & Canadian phone numbers while determining connected...
    Starting Price: $299/month
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  • 5
    Spokeo

    Spokeo

    Spokeo

    Spokeo is a people search engine that both enlightens and empowers our customers. With over 14 billion records and 15 million visitors per month, we reconnect friends, reunite families, prevent fraud, and more. Search by name, phone, address, or email to confidentially lookup information about people you know such as yourself, friends, family, acquaintances, and old classmates. Look up results from a wide range of industry-leading data sources and, where available, combine all the data...
    1 Rating
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  • 6
    TextGrid

    TextGrid

    TextGrid

    Switch to TextGrid without worrying about touching your code. Our team of technology experts have engineered a battle-tested way to switch from Twilio to TextGrid by replacing only 1 line of your code. Simply switch your base URL from Twilio to TextGrid. Your switch will not affect any of your team’s code. Over 190 countries across North America, Europe, Asia, Oceania, South America, and Africa. Send messages to 190 countries. Customize your sender ID in 100 countries outside of the US...
    3 Ratings
    Starting Price: $.0035 (Outgoing)
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  • 7
    Lookify.io

    Lookify.io

    Lookify

    Lookify.io provides you with a fast and easy way to learn more about a phone number and find out who called. With our powerful reverse phone number lookup tool, you can instantly retrieve caller data such as full name, address, carrier, line type, and more. With millions of records and thousands of happy customers, we are one of the leading phone number lookup service providers for the United States and Canada. You can get started with finding more about a phone number by creating a free...
    1 Rating
    Starting Price: $1
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  • 8
    BeenVerified

    BeenVerified

    BeenVerified

    BeenVerified's mission is to make public records easy, affordable, and accessible to everyone. Since 2007, millions of people have used BeenVerified's website and applications to access public data. In 2013, we were named the fastest growing company in New York City and 26th in the U.S. by Inc. Magazine. We're an expanding team dedicated to building world class products via data and design! Find and contact old friends, family members & classmates. Connect with customers and clients. Generate...
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  • 9
    Whitepages

    Whitepages

    Whitepages

    .... Whitepages provides answers to over 2 million searches every day and powers the top ranked domains: Whitepages, 411, and Switchboard. Whitepages® helps individuals and small businesses contact, vet and verify people in their worlds. Each month, more than 35 million people use Whitepages identity data to get in touch with extended friends and family, confirm identities and research backgrounds. Small businesses use Whitepages to prevent fraud, and contact customers.
    1 Rating
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  • 10
    SearchQuarry

    SearchQuarry

    SearchQuarry

    ... are looking for. Things happen and we are there to help you learn more by providing the most accurate up to date information that we can. In addition to updating our databases daily, we also keep up on things like the latest data breaches how to combat the risks and other real-world topics that concern our customers.
    1 Rating
    Starting Price: $35.40 per year
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  • 11
    IPQS Reverse Phone Lookup
    IPQualityScore's Free Phone Number Lookup tool provides a comprehensive solution for verifying and analyzing phone numbers globally. Users can input any mobile, landline, or VOIP number to retrieve detailed information, including carrier data, line type, geographic location, and associated subscriber names. The service also offers risk assessments by evaluating spam scores and identifying numbers linked to fraudulent activities. For those needing to check the active status of a number, IPQS...
    Starting Price: $99 per month
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