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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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41 Products for "customer" with 2 filters applied:

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  • 1
    Unboxing

    Unboxing

    UnDigital

    Unboxing Marketing Automation will significantly increase customer retention and revenue. The perfect marketing message and CTA for every e-commerce customer will be automatically dropped inside their package from your fulfillment center. Provide the perfect marketing message and CTA for every e-commerce customer inside their package automatically dropped in at your fulfillment center. Built for efficiency your operations team will never again need to store pre printed marketing inserts...
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  • 2
    AdRoll

    AdRoll

    AdRoll

    We level the playing field for e-commerce brands. Our AI works like a team of expert marketers who know your customers, fighting 24/7 to build your brand and grow your sales. Build a brand customers love, turn more visitors into customers, and grow customer loyalty with AdRoll’s growth marketing platform. Join over 37,000 bustling brands growing with AdRoll. Find more people who’ll fall in love with your brand. Our advanced audience targeting works together with our proprietary AI to create...
    6 Ratings
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  • 3
    Zenreach

    Zenreach

    Zenreach

    See more customers. See them more often. Connect your online marketing with in-store results for digital marketing that consistently outperforms. If you run a business with a physical location, you need real customers walking in the door. Online traffic is no substitute for foot traffic. Audiences built on real customers and in-store results consistently outperform. Responsive communication based on behavior gets 2x more repeat customers. Measuring success based on who actually walks in gives...
    Starting Price: $99 per month
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  • 4
    BridgeLogic

    BridgeLogic

    BridgeLogic WiFi

    WiFi marketing, analytics and advertising platform for physical spaces. Working with an existing WiFi connection, BridgeLogic’s platform provides physical locations real-time customer social and demographic data and insight including name, age, gender, social interests, contact information, location, footfall, dwell, frequency of visits and much more. Grow loyalty programs, build customer data and provide revenue opportunities through venue analytics, guest intelligence, marketing automation...
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  • 5
    Appier AIQUA
    AIQUA is a proactive customer engagement platform that enables you to engage your audience based on their behavior inside and outside of your app or web environment. It helps you leverage AI to increase conversions on marketing owned channels. Drive higher engagement across all devices on all marketing owned channels. Understand and address your audience’s unique requirements the moment they land on your website. Recommend products that your customers are looking for outside of your app...
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  • 6
    Loyalty Reward Stamp

    Loyalty Reward Stamp

    Loyalty Reward Stamp

    We offer Loyalty Reward Program, Loyalty App, Mobile Loyalty, Text Message Marketing, Loyalty Cards, and Rewards Programs. Turn those paper punch cards into a robust and easy to use mobile app. We also offer simple and beautiful tablet loyalty programs for your counter. Our businesses attract new and keep their current customers coming back with mobile deals. Reward customers for sharing information and deals from your business on social media. Grow your subscriber text list to continually...
    2 Ratings
    Starting Price: $49.00/month
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  • 7
    Go4Clients

    Go4Clients

    Go4Clients

    Automate customer engagement with our Drips technology. Go4Clients latest Drips feature uses a combination of SMS, Voice, Email, and Mobile Landing Pages to interact with your customers. Map out the customer journey and let consumers flow down your sales funnel automatically. Trigger messages with different channels based on a user's actions or no actions. Want to BOOST YOUR SALES? Easy. Integrate your current forms to Go4Clients and automate your communications in just a few minutes. Go4...
    Starting Price: $50 per month
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  • 8
    Retargeting

    Retargeting

    Retargeting.biz

    We know how difficult it is for you to handle marketing activities for your business and have great results. Our mission is to make e-commerce easy for you and your customers. With one easy to use app, you will be able to strengthen your marketing strategy and reach your goals in no time. Deliver Google, Facebook, and YouTube Ads with up to 50% better CPA. Target new and existing customers with eye-catching, highly effective, and easy-to-set-up ads. Take advantage of our new creative builder...
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  • 9
    Match2One

    Match2One

    Match2One

    Sign up and our experts will get in touch with you for a demo. You'll be amazed at how easy it is to start high-performing campaigns. No agency or specialists needed. Set your goals and let our smart AI work to show ads to your customers on the best websites. Need help with campaigns? Ask us about our plans with complete onboarding. Our AI will buy the best spots for your ads automatically, cleverly targeting your future customers. Get transparent reports on where your ads are displayed...
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  • 10
    Snappic

    Snappic

    Snappic

    98% of your visitors leave your website without purchasing. What if you could change that? Retargeting Ads that feel genuine. We analyze each of your visitors, the products they looked at, and learn what they like. Next time they’re browsing Instagram or Facebook they’ll see a highly relevant ad specifically tailored to what they were looking at and other product recommendations. Customers come back and complete the purchase. We dynamically create ads based on products your customers previously...
    Starting Price: $199 per month
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  • 11
    Retargetify

    Retargetify

    Retargetify

    Create high-converting links that turn your visitors into buyers by using advanced customer tracking data and foolproof branding that automatically builds trust. Get to know your audience, and analyze the performance of your links. Retarget your audience by adding tracking pixels to your links. Redirect your users based on the country, platform, or language. Run time or clicks limited marketing campaigns. Secure your links from unwanted visitors with the password option. Customize your links...
    Starting Price: $29 per month
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  • 12
    Opensend

    Opensend

    Opensend

    ... your visitors in record time. Send automated email sequences via your preferred email marketing platform. Re-engage more visitors programmatically across millions of websites. Activate prospective buyers from the comfort of their homes. Never lose a customer again. Reactivate buyers on-demand and extend the lifetime value of each customer (even when you can’t reach them anymore). When a customer email bounces, Opensend replaces the undeliverable record with an active email address.
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    60 Ratings
    Starting Price: $499 per month
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  • 13
    ADMY

    ADMY

    ADMY

    Retargeting traffic platform for bringing your customers back, increasing conversions and LTV. Allows collecting audiences using post-click and post-view. Integration Support, Advanced Segmentation, All the traffic formats and integration types. ADMY Retargeting is a software solution for collecting, segmenting, and re-engaging users through retargeting and programmatic media buying. Our solution allows you to collect audiences from your product’s website and send them targeted advertising...
    Starting Price: $990 per month
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  • 14
    Ortto

    Ortto

    Ortto

    Connect your data, segment your audience, deliver seamless experiences, and measure success simply. Use no-code integrations to unlock data from marketing, finance, support, sales, and product into a single customer profile to reveal actions that are important to your business. Powerful segmentation allows you to target audiences based on any combination of demographic, firmographic, behavioral, event-based and transactional data. Send the right message, to the right person, at the right time...
    3 Ratings
    Starting Price: $199 per month
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  • 15
    SALESmanago

    SALESmanago

    Benhauer

    We help eCommerce businesses grow sales through deep customer understanding and seamless multi-channel interactions. Our approach collects real-time data on transactions, preferences, and website behavior, stored and managed in our Customer Data Platform. This data powers our Omnichannel Marketing Automation and AI-driven personalization. Our platform, co-developed with e-commerce marketers, introduces innovative tools like zero-party data collection, AI email design, and flexible workflows...
    Starting Price: 0
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  • 16
    Shoelace

    Shoelace

    Shoelace

    Shoelace helps the fastest-growing brands implement unforgettable Customer Journey Marketing - Ads that drive more sales and create happier audiences. Supercharge your ads with Experts at your fingertips, Get deeper insights on your ads & audience, Enthral your audience with Journey Marketing, and use the marketers guide to the DTC Brand's Guide to Powerful Retention. You’re required to be everywhere and know everything about paid search, paid social, email, SMS, influencer marketing, site...
    Starting Price: $249 per month
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  • 17
    AdMonks

    AdMonks

    AdMonks

    ... generated, customized video ads automatically out of your product pics. Your site visitors will get ads of the exact products they were viewing for 100% effectiveness. With Loox app integration you can now promote your products with customers' best reviews. With just a few clicks you set up the time frame of your FB campaign, set your ad frequency and exclude bouncing/accidental visitors. AdMonks automatically creates remarketing audiences, selects relevant products to display in dynamic ads.
    Starting Price: $29 per month
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  • 18
    Monevert

    Monevert

    Monevert

    Monevert was built from the ground up. Our optimized funnels quickly kick into action and help your business recover up to 30% of your abandoned cart leads. We’ve built a platform to help you increase your profits. Monevert is a leading cloud-based global marketing tool which is highly focused on multilingual abandoned cart recovery. On average 70% of customers abandon their shopping cart during a transaction. Our optimized funnels quickly kick into action and help your business recover up...
    Starting Price: $1
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  • 19
    Pixela

    Pixela

    Pixela

    Pixela is a URL shortener, which embeds a retargeting pixel into each link that you shorten. Improve every link you share with retargeting pixels, so you can reach and retarget those people who clicked on your link on Facebook, Twitter, Google and LinkedIn ads. In short, once a customer visits your website; you can reach them again with targeted ads via Facebook, Twitter, Google and LinkedIn, resulting in an easier monetization, and smoother transitions in the customer journey. Whether you...
    Starting Price: $10 per month
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  • 20
    AdPlify

    AdPlify

    Teknikforce

    .... It’s an easy-to-use tool that saves time. It helps its users to stay ahead of trends. Creates better conversion and clicks. Finds and targets the best customers. Targets customers on multiple platforms and makes them convert faster. Creates an ad that grabs the attention of customers. It increases CTR & drops the ads cost. Saves money by analyzing the minimum amount to be spent to get more results. Compares the profitability of different campaigns.
    Starting Price: $67 per year
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  • 21
    LeadPost

    LeadPost

    LeadPost

    Find out exactly who's visiting your website with LeadPost. Discover the untapped potential of your website traffic with LeadPost, a premier Website Visitor Identification Software. LeadPost goes beyond conventional analytics by revealing the identities of your anonymous website visitors, providing names, contact information, and more to create an extensive database of potential customers with minimal effort. The platform also includes an innovative retargeting system that enables you...
    Starting Price: $99/month
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  • 22
    Clearbit

    Clearbit

    HubSpot

    Data to power your entire business. Clearbit is the marketing data engine for all of your customer interactions. Deeply understand your customers, identify future prospects, and personalize every single marketing and sales interaction. Rely on fresh, accurate data with our proprietary real-time lookups. Then act on new information immediately, with sales alerting and job change notifications. Get company attributes like employee count, technologies used, and industry classification—and get...
    5 Ratings
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  • 23
    Mailchimp

    Mailchimp

    Intuit Mailchimp

    Mailchimp is a marketing automation platform boasting 11 million users worldwide to personalize every email and SMS for every customer using AI-powered insights and content creation tools. With a 99% delivery rate and over 300 integrations, Mailchimp helps businesses connect with their customers, foster repeat business, and build lasting brand loyalty while fitting into their existing workflows. Businesses including TEDTalks, Shutterstock, Boston Market, Nikon India use Mailchimp to drive...
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    131 Ratings
    Starting Price: $9.99 per month
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  • 24
    ConnectRetarget
    More people than ever are losing money with paid advertising. Unless you target perfectly, you’re leaving a lot of money on the table while losing leads, customers and sales. Consumers are becoming more “blind” to retargeting ads and often your campaigns just get ignored. Making more sales and profits online seems like an exercise in frustration.
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  • 25
    Socioh

    Socioh

    Socioh

    ... get budget recommendations, customer journeys, and creative reporting. - Data-driven campaign recommendations: Our AI tracks your purchase history and first-party data. Each custom campaign includes ad sets that are based on your own data. - AI-driven audience segmentation: We automatically create the best value-based audiences for your business.
    1 Rating
    Starting Price: $149/month
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  • 26
    PixelMe

    PixelMe

    Carbon6

    PixelMe is a smart attribution SaaS platform for savvy marketers. We're trusted by 12,000+ growing companies around the world. Our Smart Attribution & Audience Builder solutions help you track, analyze, and optimize your marketing. Core features include: marketing attribution, customer journey mapping, ROI tracking, paid acquisition measurement, link retargeting, link management, URL shortening. Smart Attribution tracks every customer touchpoint, and shows your ROI across acquisition...
    2 Ratings
    Starting Price: $29.00/month/user
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  • 27
    RTB House

    RTB House

    RTB House

    ... and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.
    Starting Price: $0.01
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  • 28
    Capture by MOVology

    Capture by MOVology

    Capture® Powered By MOVology

    Capture® is the first ever patented software that helps you capture more leads from your website traffic. Finally there is a way to identify and remarket to your lost web traffic, reinforcing your lead generation strategy for a stronger ROI.
    Starting Price: $0
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  • 29
    Dataseat

    Dataseat

    Dataseat

    Access all of your data, without limits, at any level - from bids to sales. Train your own machine learning models, exclusive to your apps, and customisable by you. Unlike a traditional DSP, Dataseat in-house puts you fully in control of your data and bidding logic. We keep things simple with a flat rate on your media spend, with no hidden costs. Our platform provides comprehensive tools that put you fully in control of your app marketing – from campaign set up, to optimisation and...
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  • 30
    Pathmonk

    Pathmonk

    Pathmonk

    Improve your users' experience with AI-powered personalization. Boost +50% conversions and speed up revenue generation. Access users' intent data, buying journey information, enhanced attribution, and much more from a single source of truth. Retarget in real-time based on your users' intent to maximize your ads' ROI. At Pathmonk we are committed to creating a more sustainable internet, which is why we have added to our solutions the capability to measure and offset the carbon footprint...
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