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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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16 Products for "customization" with 2 filters applied:

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  • 1
    Hotefy

    Hotefy

    Hotefy

    Hotefy customers have reported a increase in the quantity and average rating of reviews provided by their customers. Hotefy on-demand service reduces staff requirements in service areas, and can allow you to consolidate kitchens and outlets. Increase per customer average revenue by 30%. Some customer demographics by over 1000%. Reduce staff required to patrol service areas of the hotel.
    Starting Price: $19 per month
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  • 2
    MOBI

    MOBI

    MOBI HQ

    Give your customers the option to order delivery directly from your website or mobile app using our integration with third party driver platforms. MOBI will seamlessly manage your delivery service through our partnerships with DoorDash Drive, Drive Yello, Postmates and many others. Reduce the margins you pay to third party aggregator and own your customer relationships.
    Starting Price: $59 per month
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  • 3
    2ndKitchen

    2ndKitchen

    2ndKitchen

    ...Tailor your food items, design, branding, and the entire experience just the way you like it. Lightning fast delivery times, seamless ordering process, 24/7 text-based customer support and more! Connect with restaurants in your neighborhood and serve food without the hassles & costs of a kitchen. Become the virtual kitchen for businesses in your neighborhood who want to serve your restaurant’s food to their guests or customers. Get featured through menus, signs, and online order systems, helping you gain access to new customers in nearby bars, breweries, hotels, and residential communities. ...
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  • 4
    EatApp

    EatApp

    EatApp

    Expand Your Business with Online Ordering. Get more orders, higher average sales and more loyal customers using EatApp's online ordering system for restaurants. Best in class online ordering for hospitality venues, from single locations to large multi-venue businesses. Customers place their orders directly at the table using their own device, cutting down on contact time and increasing guest and staff safety. Guests order and pay online using their own mobile devices. ...
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  • 5
    RoomOrders

    RoomOrders

    RoomOrders

    Customers simply scan a tabletop QR code or tap an NFC tag with their smart phone, accessing a vividly illustrated digital menu. No need to download any apps. The placed order goes directly to the vendor – a hotel, restaurant, fresh food producer or other supplier – where it is processed just like any other delivery service. Customers receive notifications about the status of their order, including a feedback survey to help ensure full customer satisfaction.
    Starting Price: $50 per month
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  • 6
    Orderlina

    Orderlina

    Orderlina

    ...Take bookings for tours & SPA treatments. Increase in-guest revenue with a custom QR menu. Grow your social media audience automatically by connecting Facebook & Instagram to your menu.
    Starting Price: $19 per month
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  • 7
    wi-Q

    wi-Q

    wi-Q Technologies

    Mobile ordering and payments platform for hospitality. With no app to download, your customers can instantly place orders and pay via your brand-customized menu by scanning a QR code, entering a URL or being redirected upon accessing your WiFi – all from their own mobile device for an entirely contactless guest experience. To minimize disruption to your existing operations, wi-Q integrates seamlessly with the world’s leading Point of Sale and Property Management Systems. ...
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  • 8
    Superbutler

    Superbutler

    Superbutler

    ...Provides personalized guest experiences like meal ordering and laundry. Reduces human errors, lowers staff costs, and improves efficiency. Boosts hotel revenue and raises customer satisfaction ratings. Elevate your business standards with Superbutler's key features, setting a new benchmark for excellence. Voice-enabled AI platform to streamline guest requests and hotel operations. QR scan enables seamless access to digital experiences. Insights and analytics for comprehensive reporting. Superbutler allows convenient delivery ordering for customers.
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  • 9
    Vamoos

    Vamoos

    Vamoos

    ...It has over 25 different features which help you provide the very best guest experiences, from 24/7 messaging, beautiful imagery, daily itineraries, a countdown timer, offline accessibility, points of interest, push notifications, interactive maps to fully bookable services, all at the touch of a button. Take advantage of 50% higher rebooking rates and increased customer loyalty. Provide an amazing customer experience, one that travellers and guests alike stay loyal to and recommend to friends and family. We are proud to announce our latest development, Vamoos Connect. Get ready for a tool that will revolutionize the travel and hospitality industry, for hotels, villas and travel companies.
    Starting Price: $13.60 per month
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  • 10
    GuestService

    GuestService

    GuestService

    ...You can take new orders and manage guest requests through the guest service online portals. With real-time, multi-language and multi-platform, you can serve your guests in all areas of the web, mobile, kiosk and lobby. Satisfy your customers, increase customer loyalty, increase your revenues with a single product. GuestService ensures that the best service is always given to your guests.They send their requests, orders, and follow their status without a language barrier and contactless by the mobile. Your guest knows your hotels, your services and nearby places and takes advantage of the digital concierge service. ...
    Starting Price: €99 per month
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  • 11
    Tiniva

    Tiniva

    Tiniva

    An 80 room hotel can expect 30% in additional revenue per month through the convenience of mobile ordering. Provide customers with a convenient ordering system they can use in their room, the pool or anywhere in the hotel. Most bad reviews were caused by service wait times, which will be a thing of the past with Tiniva. An 80 bed hotel can expect to save up to 20% a month in housekeeping simply by allowing the guest to opt into less frequent room cleanings.
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  • 12
    Bbot

    Bbot

    Bbot

    ...Create new revenue centers, maximize sales, and improve both guest and staff satisfaction with our flexible dining options. Scan the NFC or QR code at your location. Order from anywhere on your mobile device. Pay using a credit card or contactless payment. Allow your customers to order from anywhere, on any device, without having to create an account or download an app. Order from anywhere on your mobile device. Pay using a credit card or contactless payment. Notify guests when their order is ready via text or email.
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  • 13
    EZStay

    EZStay

    EZStay

    ...With a powerful admin console bundled with a guest-app for hotels you can digitize the entire journey of services such as concierge, housekeeping, room service, table reservation, in-house shopping, spa, salon and other upsell opportunities, giving hoteliers the ultimate technology solution to deliver the best guest experience at every step of their stay! Your can now personalize EZStay™ with your own brand and customize terms and conditions and invoices digitally, for sustainable hospitality. What’s more, with EZStay™ you can slice and dice data as you wish with intelligent analytics on key performance indicators such as ADR, RevPAR, Occupancy Rate and other metrics for Revenue Assurance. You can also drill down KPIs by property, clusters, country, region and based on what is important to you – thanks to the powerful AI engine at the core.
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  • 14
    Nonius TV
    Interactive TV products for all Hotels with all types of infrastructure. We build & customize Hotel TV Systems, including: Interactive TV, IPTV, Coax and Headend solutions fully adapted to your hotel standard and your guest needs. All our Hotel TV systems are easy to manage and work with major TV brands for hospitality. We are certified to provide premium content from multiple TV operators (sky including). We provide easy to integrate TV systems for hotel rooms, complete with a centralised management of equipment that allows hotels to analyse what guest use of the room TV. ...
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  • 15
    FanFood

    FanFood

    FanFood

    ...Fully customizable for pickup, delivery to seat and table service. Receive more orders, and larger orders with our cost-effective platform. You keep 100% of revenue and tips. Less waiting, more ordering. Give your customers the convenience and safety of contactless mobile ordering. Receive accurate order details and securely process digital payments without needing a server. Diversify your revenue streams with our engaging in-app and physical advertising assets proven to generate high returns. FanFood is a contactless ordering and delivery platform for live events serving sports stadiums, entertainment venues, and hospitality locations, including restaurants, hotels, and drive-in theaters. ...
    Starting Price: $150 per month
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  • 16
    aavgo

    aavgo

    aavgo

    aavgo is a provider of Software-as-a-Service (SaaS) based hospitality operations management solutions. It gives hoteliers a unique way to deliver an enhanced guest experience that deepens engagement and loyalty to take back the guest relationship. Guests can digitally check in, chat with front desk, order room service, view menu, request extra towels, book a shuttle, check-out and much more without them needing to pick up the phone. Eliminate papers in the rooms and save unwanted costs....
    Starting Price: $9.99 per room per month
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