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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.

306 Products for "customer" with 1 filter applied:

  • 1
    Shift

    Shift

    Shift Technologies Inc.

    ...—not only for users, but for the planet. Founded in 2016 in Victoria, British Columbia, Shift is a Certified B Corp within the Redbrick portfolio. Key capabilities & features - Build your browser: Create a custom layout for how you use the internet. - Create Spaces: Create separation between work, side hustles, and passion projects. - Integrate Apps: Add web apps to Shift to customize its capability. - Templates: Choose from 6 different layouts to build on.
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    Starting Price: Free
  • 2
    Process Street

    Process Street

    Process Street

    Process Street is an AI-powered compliance operations platform that automates complex workflows, enforces standards, and tracks audit data in real time. Teams use it to create structured SOPs, assign tasks, collect data, and monitor execution with intelligent oversight. From onboarding and audits to vendor management and document control, Process Street ensures every step is followed and every action is logged. Built for regulated industries like financial services, healthcare, and...
    Starting Price: $1500/month
  • 3
    Trumba

    Trumba

    Trumba

    Trumba is an event calendar and registration platform for your website or intranet. Manage all your event data in one place and publish custom calendars for your end users. Trumba currently powers the event calendars for large organizations and small businesses worldwide. Features include: • Customizable and unlimited calendars to cater to multiple audiences or business units. • Integration with 3rd party calendars to manage and publish all events in one place. • Flexible event...
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    Starting Price: $99.95/month
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  • 4
    Proton Mail

    Proton Mail

    Proton AG

    ... with support for custom email domains and personalized branding. And with the Easy Switch tool, migrating from Google or Microsoft is seamless, no IT expertise required.
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    Starting Price: $6.99/user/month
  • 5
    Construction Daily Reports

    Construction Daily Reports

    Construction Daily Reports

    Want to save an hour a day on those pesky daily reports? CDR - Construction Daily Reports is the fastest and easiest custom daily reporting solution for the construction industry, available on our mobile app for Android and Apple devices, or our website portal. Customize your reports, enter your project details, then take pictures and notes through your mobile device. At the end of the day when you sign your finished report, CDR will automatically email your report in professional PDF format...
    Starting Price: $20/month/user
  • 6
    QueryPal

    QueryPal

    QueryPal

    ... requests, your team stays focused on what matters most—delighting your customers. Faster Resolutions: Automate responses to common questions and tickets, accelerating your team’s ability to resolve issues. Consistency & Accuracy: Ensure every customer interaction is handled with the same level of care and detail, reducing errors. Increased Productivity: Free your team from routine tasks, giving them more time to focus on complex or high-priority cases.
  • 7
    ReFrame Engage

    ReFrame Engage

    WSD Digital

    Advanced conversational intelligence for unparalleled customer experience. Context-aware solutions to provide the best customer experience within a single powerful platform.​​ Services are enabled by seamless, and hassle-free multi-channel interactions with your customers.​ Empowered, context-aware interactions to build relationships with your customers.​ Engage is a platform that enables one-stop context-aware communication and collaboration for any industry looking to improve and streamline...
  • 8
    flowdit

    flowdit

    flowdit

    Increase productivity by automating checklists, reducing errors, and streamlining workflows. flowdit helps Plant Managers, QA Teams, Commissioning Engineers, and Project Leads automate inspections, centralize audits, and improve profitability while ensuring regulatory compliance. flowdit is a connected worker platform designed for commissioning, quality management, maintenance, and EHS. It boosts efficiency, streamlines communication, and monitors processes to proactively address risks....
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    Starting Price: $0
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  • 9
    Front

    Front

    Front

    Front’s powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about...
    Starting Price: $19.00/month/user
  • 10
    Storylane

    Storylane

    Storylane

    Easily bring together product screens, guided tooltips, and videos to convert your customers. Create an engaging "try before you buy" experience with a product tour for your customers. Learn how they interact with it, to engage better. Share personalized demos with your prospects aligned to their persona or vertical. Empower your champion to get buy-in within their org. See your deals close faster than ever before. Create a library of interactive product walkthroughs, to help your customers get...
    Starting Price: $50 per user per month
  • 11
    SuiteCRM

    SuiteCRM

    SuiteCRM

    SuiteCRM is the award winning Customer Relationship Management application brought to you by SuiteCRM Ltd who are the authors and maintainers. The application is enterprise ready and completely scalable to suit any business size or business requirement. The application is fully customisable and can be tailor made to fit your current or future business processes. Most importantly the application is Open Source, so it’s completely FREE to use, with no limitations on users.
    Starting Price: Free
  • 12
    Sybill

    Sybill

    Sybill

    Sybill is an emotionally aware video call assistant for sales teams. It captures your buyer's expressions and body language during the call in the context of what was being said to generate insights on who could be a champion, and what got them excited. Sybill allows sellers to move the deal forward with deep prospect intelligence. It allows sales leaders to transform their messaging and decks based on what resonates with their prospects, and coach their teams on winning behaviors. Sybill...
  • 13
    Connecteam

    Connecteam

    Connecteam

    Connecteam is an award-winning all-in-one employee management solution for daily operations, communications, and human resource management. With Connecteam you can manage every aspect of your business on the go, no workstation needed. Easily engage and manage non-desk employees with Connecteam’s mobile-first platform that helps improve communication, enhance daily processes and increase productivity with custom checklists, forms, and reports. Schedule shifts and track accurate work...
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    Starting Price: $29 for up to 30 users
  • 14
    BlinQ

    BlinQ

    BlinQ Software

    BlinQ Software is a perfect tool for creating on-site accurate quotations for window furnishing. Create your quote in few minutes not in few hours. Leads & CustomersAttract, Retain and Manage More Customers & Leads. Grow your company into a customer-focused organization. Manage leads. Manage customers. Manage job locations. Search leads, customers & job locations. Staff & Appointments. Schedule appointments directly into Google Calendars and assign a preferred staff for the job. Manage...
    Starting Price: $150 per month
  • 15
    Fathom

    Fathom

    Fathom

    Free AI Meeting Assistant that instantly records, transcribes, and summarizes your Zoom, Meet & Teams meetings ✨ Never take notes again 🔥 Fathom is an AI-powered meeting assistant designed to automatically transcribe, summarize, and highlight key moments from your Zoom, Google Meet, and Microsoft Teams meetings. It eliminates the need for manual note-taking, providing instant summaries and action items, enabling users to focus on the conversation. Fathom integrates seamlessly with CRMs...
    Starting Price: Free
  • 16
    Rombi Productivity
    Until now it was only talked about, but now you have a tool which can take care of your productivity. Tool does not require you to record time, start/stop timers, tag time to customer. All of this is automated for ease of use. Helps you stay focus on you work, while Rombi Productivty is taking care of your time tracking, productivity, timesheets, billing and work life balance. Yes you read it right "work-life balance". This is first tool in market to measure work-life. Use this tool...
    Starting Price: $5/user/month
  • 17
    Brosix

    Brosix

    Brosix

    Brosix Instant Messenger (IM) supports businesses to streamline and secure their team communication through private team communication networks. Brosix provides businesses with all of the tools they need to increase team productivity in one user friendly and fully encrypted platform, including file transfer, screen sharing, group and private chat, virtual whiteboard and more. Brosix IM’s private networks help businesses to increase team collaboration and efficiency, reduce overhead, and...
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    Starting Price: $4 per month
  • 18
    Sapling AI Writing Assistant

    Sapling AI Writing Assistant

    Sapling Intelligence

    AI writing assistant for customer-facing teams. Sapling sits on top of CRMs and messaging platforms to help agents more efficiently compose personalized responses. Managers gain conversational insights to coach and prepare teams. Sapling provides functionality for autocomplete, spelling and grammar checking as well as snippets/canned messages/text expander. All services can be self-hosted, provided on-premise or cloud-premise to meet enterprise security and privacy requirements. Spelling...
    Starting Price: $25 per month
  • 19
    Grain

    Grain

    Grain

    Grain is a meeting insights tool that makes it easy to capture and share insights from customer conversations. Record, clip, and share video from Zoom, Google Meet, and Microsoft Teams in real time. An essential tool for modern teams. Conversations are easily forgotten. Recall and share every detail with Grain.
    Starting Price: Free
  • 20
    ScreenshotAPI

    ScreenshotAPI

    ScreenshotAPI

    ScreenshotAPI is an advanced and dynamic solution that allows users to take screenshots of a website programmatically without breaking a sweat, users can select from several available formats, JPEG, PNG, WebP, or PDF, this gives them the advantage of suiting their images to their needs, the API is simple and extremely configurable with features such as a full‑page image of the screen or a certain file type, adding custom CSS, or even a geolocation, the API additionally offers capabilities...
    Starting Price: $9 per month
  • 21
    The Calendar Pro

    The Calendar Pro

    Colorofbest

    The Calendar Pro is a free Android app, displaying a simple and convenient calendar. With Pro version, display your Google agenda, customize the number of columns, the height of the cells and all its colors so that the Calendar is perfectly adapted to your needs.
  • 22
    Bonjoro

    Bonjoro

    Bonjoro

    Boost customer engagement with perfectly timed personal videos. Whatever the touchpoint, Bonjoro's simple platform and powerful integrations make it easy to convert your customers with video. Quickly build trust with new leads and stand out from the competition. Get more replies and start conversations that lead to conversions. Make sure buyers feel appreciated so they advocate your business to their network, and purchase from you again and again. Welcome new users personally to ensure...
    Starting Price: $12.50 per user per month
  • 23
    Tolstoy

    Tolstoy

    Tolstoy

    Drive engagement and action with video branching. Tolstoy’s simple, easy-to-use, interactive video platform steers viewers to the right content for them. Viewers respond to your Tolstoys with choices, text and video messages, contact information, and more. Each response is a way for you to deeply understand your market and tailor your messaging. Understand your customers better through their responses. Tolstoy seamlessly integrates with your existing marketing tools and workflows...
    Starting Price: $10 per month
  • 24
    Screendesk

    Screendesk

    Screendesk

    Screendesk is a specialized video support platform designed primarily for customer service and technical support teams. The platform helps support teams resolve tickets faster by enabling instant screen recordings and video calls without requiring any downloads. Zero-download screen recordings & video calls integrated directly with helpdesk software Automatic technical data capture including device info, console logs, network requests AI-powered analysis to identify patterns and solutions...
    Starting Price: $8/month/user
  • 25
    Bordio

    Bordio

    Bordio

    Bordio is a comprehensive project management software that integrates team management software, task management tools, and a project planning calendar all in one platform. It brings together everything teams need to get their work done, from setting up projects with a project planner and organizing tasks on a kanban board, to collaborating with team members using a task board. The platform provides a clear view of what needs to be done each day with its online calendar, making...
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    Starting Price: $5.99 per user per month
  • 26
    SSuite Axcel Professional Spreadsheet
    .... Whether you are producing financial reports or managing personal expenses, SSuite Axcel gives you more efficiency and flexibility to accomplish your goals. SSuite Axcel Professional also has ODBC connectivity to query any database through a custom SQL query dialog window. Please read the "Read Me" document first! Requires: . 1366x768 Display Size . Windows XP / 7 / 8 / 10 - 32bit and 64bit New Online Edition - PWA Enabled: https://carbonplus.ssuiteoffice.com/
    Starting Price: Free
  • 27
    Rambox

    Rambox

    Rambox

    Rambox is a digital workspace organizer that boosts productivity for professionals who use web apps frequently. It centralizes all your apps, making it easy to organize and access frequently used applications in one place. With over 700 pre-configured apps, including Gmail, WhatsApp, Facebook, iCloud, and more, you can instantly add them to your workspace. And if your app isn't listed, no problem - you can add any custom app in a few easy steps. Rambox synchronizes app configurations...
    Starting Price: $7 per user per month
  • 28
    Savvyshot

    Savvyshot

    Bigvaria

    ...-ups. 📐 Customizable Layouts: Adjust padding, shadows, borders, and aspect ratios to create the perfect look. 🎨 Background Options: Enhance visuals with preset backgrounds, gradients, or custom images. ✏️ Powerful Annotation Tools: Add shapes, lines, arrows, and text to highlight key details. 🔒 Privacy First: All screenshots stay securely on your device—nothing is uploaded. ⚡ Optimized Speed: Built for fast performance to keep up with your workflow.
    Starting Price: $19.99/device
  • 29
    Eventable

    Eventable

    Eventable

    Customers are inundated with marketing messages from multiple channels. The demand for messaging that’s timely, helpful and personalized is growing. Across the board, traditional mediums like email and digital ads are becoming less effective. As time on mobile devices increases, customers’ time with media has become increasingly fragmented. Use Eventable to stay top-of-mind. Ensure high attendance to your next event, whether it’s a conference, webinar, or game day. Our customizable “Add...
  • 30
    Inogic Business Process Checklist
    Business Process Checklist is a Microsoft Dynamics 365 CRM productivity app that helps users to simplify their internal processes by enforcing the best plan of action for day-to-day activities. Once the sales manager or administrator creates a checklist/plan/to-do list, it will automatically get connected against records or Business Process Flows when set conditions are met. Be it custom, OOB entities or custom flows, users will have a predefined set of actions reflecting the organization...
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