Audience
E-commerce, Banking, Insurance, Hospitality, Government, Media, Entertainment, Logistics, Education, Healthcare
About Tiledesk
Tiledesk is an open source instant messaging platform for orchestrating and delivering conversational services and applications.
Based on the MQTT protocol, Tiledesk orchestrates instant, asynchronous and multichannel communication among all stakeholders of a typical conversational architecture: chatbots, support operators, end users, colleagues, applications, etc.
Main Features:
• Live Chat Widget with full multichannel experience on Web and Mobile;
• Resolution Bot to automate customer support;
• Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA;
• Chat Tools like typing indicator, off-line access, delivery receipts, contact list, conversation history and much more;
• Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more;
• Seamless conversation allows to “jump” between different channels;
• Ticketing Management system;
• Monitoring dashboard.
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Pricing
Starting Price:
€25/month
Pricing Details:
There are also (both in the cloud and on-premise):
- Free forever plan ;
- Custom plan for Enterprises.
- Free forever plan ;
- Custom plan for Enterprises.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Tiledesk
Founded: 2020
Italy
tiledesk.com
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Product Details
Platforms Supported
Cloud
iPhone
Android
On-Premises
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
Tiledesk Frequently Asked Questions
Tiledesk Product Features
Chatbot
Human Takeover
Machine Learning
Natural Language Processing
Payment Integration
Reporting / Analytics
Call to Action
Context and Coherence
Inline Media / Videos
Prediction
Ready-made Templates
Sentiment Analysis
Social Media Integration
Conversational AI
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
Pre-configured Bot
Reusable Components
Code-free Development
Contextual Guidance
On-Screen Chats
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Third Party Integration
Transfers / Routing
Screen Sharing
Website Visitor Tracking