Audience

Companies searching for a solution to manage and improve their operations

About SmileBack

SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBack® to become a part of your daily workflows so there’s fewer barriers to success.

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Pricing

Starting Price:
$58 per month
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

SmileBack
Founded: 2012
United States
www.smileback.com

Videos and Screen Captures

Play Video SmileBack Screenshot 1 SmileBack Screenshot 2
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Online

SmileBack Frequently Asked Questions

Q: What kinds of users and organization types does SmileBack work with?
Q: What languages does SmileBack support in their product?
Q: What kind of support options does SmileBack offer?
Q: What other applications or services does SmileBack integrate with?
Q: What type of training does SmileBack provide?
Q: Does SmileBack offer a free trial?
Q: How much does SmileBack cost?

SmileBack Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Customer Feedback

Surveys
Behavior Analytics
Website Feedback
Net Promoter Score (NPS)
Bug Reports
Screenshot / Screen Capture
Visual Feedback Tools
Live Chat
Alerts / Notifications
Video Feedback
Community Feedback Tools
Voice of the Customer (VoC)
User Testing Tools
Negative Feedback Management

Customer Satisfaction

Analytics
Feedback Collection
360 Degree Feedback
Call Reporting
Complaint Monitoring
Survey Management

SmileBack Verified User Reviews

Write a Review
  • Eileen W.
    Partner
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Quick and Easy CSAT"

    Posted 2025-01-08

    Pros: Easy to setup, instant results and it's easy for the end user to complete a survey. All the end user has to do is click an icon, i.e. happy face and so on and leave their comments on that ticket's service

    Cons: More reporting would be great but overall, no complaints

    Overall: SmileBack has made getting customer feedback easy and reliable and has also increased the feedback we get. It's easy to setup and use and report on positive, negative etc feedback so you can address that with your techs or customers

    Read More...
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