Audience

IT, HR, Finance, QA, Customer Support and Facilities service departments

About ServoDesk

Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI.

- Manage multiple data channels from one easy to use interface.
- Roles based access to tickets.
- Email integration with automated ticket creation and acknowledgements.
- Feature rich reporting tool and dynamic dashboards.
- Customer Portal theme-able by Department / Customer organization.
- Powerful but simple to create business rules and workflows to drive automation.

Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call.

Pricing

Starting Price:
$20 per month
Pricing Details:
Pay as you go, or annual subscriptions, you choose.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Visit Website

Integrations

API:
Yes, ServoDesk offers API access
See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Simplisys Ltd
Founded: 2006
United Kingdom
www.servodesk.com

Videos and Screen Captures

Card View

Card View

Card View Configurable Automations with Workflow Custom and SCSV Extract Reports Self Service Portal Easy administration Dynamic Dashboard to view current activity in real time with click through

Interactive Demo

Try the ServoDesk demo now

Interact with a demo created by ServoDesk without leaving SourceForge

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Product Details

Platforms Supported
Cloud
Windows
Linux
iPhone
iPad
Android
Chromebook
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

ServoDesk Frequently Asked Questions

Q: What kinds of users and organization types does ServoDesk work with?
Q: What languages does ServoDesk support in their product?
Q: What kind of support options does ServoDesk offer?
Q: What other applications or services does ServoDesk integrate with?
Q: Does ServoDesk have an API?
Q: Does ServoDesk have a mobile app?
Q: What type of training does ServoDesk provide?
Q: Does ServoDesk offer a free trial?
Q: How much does ServoDesk cost?
Q: What pricing for support is available for ServoDesk?
Q: What pricing for training is available for ServoDesk?

ServoDesk Product Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Facility Management

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Schools
Vendor Management
Work Order Management
Room Scheduling
Space Planning
Visitor Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Network Monitoring

Human Resources

Compensation Management
Time Off Management
Attendance Management
Self Service Portal
Career Development Planning
Recruiting Management
Benefits Management
Compliance Management
Training Management
Employee Database
Onboarding
Timesheets
Applicant Tracking
Employee Lifecycle Management
Payroll Management
Succession Planning
Performance Management
Time & Attendance Management
360 Degree Feedback

IT Asset Management

Asset Tracking
Audit Management
Configuration Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Supplier Management
Compliance Management
Contract/License Management
Procurement Management
Requisition Management

ITSM

Asset Tracking
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Availability Management

Preventive Maintenance

Condition Monitoring
Inspection Management
Maintenance Scheduling
Mobile Access
Purchasing
Reminders
To-Do List
Vendor Management
Work Order Management
Predictive Maintenance

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Remote Control
SLA Management
Self Service Portal
Procurement Management

ServoDesk Additional Categories

ServoDesk Verified User Reviews

Write a Review
  • A Simplisys Service Desk User
    Principle Recruiter
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great product"

    Posted 2020-10-02

    Pros: Easy to use and Customise. Great interaction with company, very helpful.
    We have received very positive feedback from the team using it on a daily basis.
    Does everything you’d possibly want from a help desk system at a very competitive price.

    Cons: Can’t think of any.
    Well maybe that we didn’t install it sooner!!

    Overall: If your looking for a customisable, easy to use help desk with fantastic reporting tool at a great price this is the one for you.

    Read More...
  • Sadie H.
    Administration Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy to use Software"

    Posted 2020-10-02

    Pros: Has helped me manage tickets much more effectively. The software is easy to use and support always at hand.

    Cons: Deployment was a slight issue, but resolved with the support staff.

    Overall: Excellent service and a good solution to ticket management. Some good features within the software which can be adapted to our needs.

    Read More...
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