ReceptionHQ

Keep your business human and open 24 hours. Made for HVAC techs, plumbers, electricians, roofers, restoration companies, and home service businesses. ServiceForge is built for contractors who show up. 24/7 live call answering, emergency dispatch, job scheduling, lead qualification, and customer service - all handled by real people. While others use chatbots and offshore call centers, we believe in human connection. Our North American agents are trained on your business (and they know the difference between a burst pipe and a routine maintenance call).

Our Virtual Receptionists work 24/7 at a fraction of the cost of a full-time receptionist working 40 hours a week. Statistics repeatedly show that there is an 80% chance a caller will not leave a message on a voicemail system and that most will hang up after 5 rings. Many businesses combat this issue by outsourcing traditional telephone reception services. Our professionally trained Customer Service Representatives can answer your phone calls just as you would. They can also transfer calls to your office extensions, mobile phones or take detailed messages and promptly deliver them. Whether you choose to outsource 24/7 or just when needed, we are here for you when you need us. Whether you’re missing revenue generating calls or important customer service calls, missing important phone calls can cost your business money. AnswerFirst’s Customer Service Professionals handle triaging, processing and delivering your emails as well.